Team Service Management

Download Team Service Management full books in PDF, epub, and Kindle. Read online Team Service Management ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Team Management

Author : Charles Margerison
Publisher :
ISBN 13 : 9781934747780
Total Pages : 156 pages
Book Rating : 4.7/5 (477 download)

DOWNLOAD NOW!

Book Synopsis Team Management by : Charles Margerison

Download or read book Team Management written by Charles Margerison and published by . This book was released on 2009-06 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Team Management presents a set of powerful techniques developed by two influential thinkers and consultants, Dr. Charles Margerison and Dr. Dick McCann. These techniques have been tested worldwide with great success and will improve team performance and business results. Drawing on the original findings of psychologist Carl Jung they have incorporated his works into the Team Management Wheel - a management tool to aid self-understanding, teamwork, career development, communication and leadership. This book provides a new and very effective approach to the development of high-performing team. Drawing upon their work over eight years with more than 100,000 managers throughout the world the authors have identified critical areas of teamwork that recur consistently. They have synthesized their experience and research into key principles that are simple and when applied can lead to a quantum change in team performance. Why do some teams succeed and some teams fail? This important and very practical book provides the answers and gives the reader a proven model for creating and maintaining a winning team. The book also outlines the way in which managers can develop effective work teams and the various organizational processes that need to be put in place for this to be achieved. The practical models and tools within this book will also help the reader improve their own performance, and that of any team they are involved with. Find out what your natural style is and where you are on the Team Management Wheel and learn to adapt your style to link with others. The experience will pay dividends throughout your career and personal life.

Agile project and service management

Author : Dorothy J. Tudor
Publisher : The Stationery Office
ISBN 13 : 9780113310975
Total Pages : 220 pages
Book Rating : 4.3/5 (19 download)

DOWNLOAD NOW!

Book Synopsis Agile project and service management by : Dorothy J. Tudor

Download or read book Agile project and service management written by Dorothy J. Tudor and published by The Stationery Office. This book was released on 2010-07-28 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and provides an overview of all three approaches, and describes the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.

The Practical Guide To World-Class IT Service Management

Author : Kevin J. Smith
Publisher : Outskirts Press
ISBN 13 : 057818897X
Total Pages : 459 pages
Book Rating : 4.5/5 (781 download)

DOWNLOAD NOW!

Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith

Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Team service management Second Edition

Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9780655113621
Total Pages : 0 pages
Book Rating : 4.1/5 (136 download)

DOWNLOAD NOW!

Book Synopsis Team service management Second Edition by : Gerardus Blokdyk

Download or read book Team service management Second Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

EMPOWERED

Author : Marty Cagan
Publisher : John Wiley & Sons
ISBN 13 : 1119691257
Total Pages : 435 pages
Book Rating : 4.1/5 (196 download)

DOWNLOAD NOW!

Book Synopsis EMPOWERED by : Marty Cagan

Download or read book EMPOWERED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2020-12-03 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--

Team Service Management

Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781717447913
Total Pages : 144 pages
Book Rating : 4.4/5 (479 download)

DOWNLOAD NOW!

Book Synopsis Team Service Management by : Gerardus Blokdyk

Download or read book Team Service Management written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-05-03 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is Team service management linked to key business goals and objectives? How do we go about Comparing Team service management approaches/solutions? Are there Team service management problems defined? Have all basic functions of Team service management been defined? How do we keep improving Team service management? This premium Team service management self-assessment will make you the reliable Team service management domain authority by revealing just what you need to know to be fluent and ready for any Team service management challenge. How do I reduce the effort in the Team service management work to be done to get problems solved? How can I ensure that plans of action include every Team service management task and that every Team service management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Team service management costs are low? How can I deliver tailored Team service management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Team service management essentials are covered, from every angle: the Team service management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Team service management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Team service management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Team service management are maximized with professional results. Your purchase includes access details to the Team service management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

Service Management

Author : Jay Kandampully
Publisher : Springer Science & Business Media
ISBN 13 : 1461415535
Total Pages : 341 pages
Book Rating : 4.4/5 (614 download)

DOWNLOAD NOW!

Book Synopsis Service Management by : Jay Kandampully

Download or read book Service Management written by Jay Kandampully and published by Springer Science & Business Media. This book was released on 2011-12-09 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University

Customer Service Management Training 101

Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814417159
Total Pages : 225 pages
Book Rating : 4.8/5 (144 download)

DOWNLOAD NOW!

Book Synopsis Customer Service Management Training 101 by : Renee Evenson

Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Service Management For Dummies

Author : Judith S. Hurwitz
Publisher : John Wiley & Sons
ISBN 13 : 0470529083
Total Pages : 338 pages
Book Rating : 4.4/5 (75 download)

DOWNLOAD NOW!

Book Synopsis Service Management For Dummies by : Judith S. Hurwitz

Download or read book Service Management For Dummies written by Judith S. Hurwitz and published by John Wiley & Sons. This book was released on 2009-05-11 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Information Technology Governance and Service Management: Frameworks and Adaptations

Author : Cater-Steel, Aileen
Publisher : IGI Global
ISBN 13 : 1605660094
Total Pages : 495 pages
Book Rating : 4.6/5 (56 download)

DOWNLOAD NOW!

Book Synopsis Information Technology Governance and Service Management: Frameworks and Adaptations by : Cater-Steel, Aileen

Download or read book Information Technology Governance and Service Management: Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Service Innovation

Author : Anders Gustafsson
Publisher : Business Expert Press
ISBN 13 : 1631574965
Total Pages : 233 pages
Book Rating : 4.6/5 (315 download)

DOWNLOAD NOW!

Book Synopsis Service Innovation by : Anders Gustafsson

Download or read book Service Innovation written by Anders Gustafsson and published by Business Expert Press. This book was released on 2016-04-15 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.

Team Service Management A Complete Guide - 2020 Edition

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655949879
Total Pages : 306 pages
Book Rating : 4.9/5 (498 download)

DOWNLOAD NOW!

Book Synopsis Team Service Management A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Team Service Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-09 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk Identification: What are the possible risk events your organization faces in relation to Team service management? What are the record-keeping requirements of Team service management activities? What are the Team service management key cost drivers? Where is it measured? How is change control managed? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Team Service Management investments work better. This Team Service Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Team Service Management Self-Assessment. Featuring 946 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Team Service Management improvements can be made. In using the questions you will be better able to: - diagnose Team Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Team Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Team Service Management Scorecard, you will develop a clear picture of which Team Service Management areas need attention. Your purchase includes access details to the Team Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Team Service Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Team Topologies

Author : Matthew Skelton
Publisher : IT Revolution
ISBN 13 : 1942788827
Total Pages : 210 pages
Book Rating : 4.9/5 (427 download)

DOWNLOAD NOW!

Book Synopsis Team Topologies by : Matthew Skelton

Download or read book Team Topologies written by Matthew Skelton and published by IT Revolution. This book was released on 2019-09-17 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective software teams are essential for any organization to deliver value continuously and sustainably. But how do you build the best team organization for your specific goals, culture, and needs? Team Topologies is a practical, step-by-step, adaptive model for organizational design and team interaction based on four fundamental team types and three team interaction patterns. It is a model that treats teams as the fundamental means of delivery, where team structures and communication pathways are able to evolve with technological and organizational maturity. In Team Topologies, IT consultants Matthew Skelton and Manuel Pais share secrets of successful team patterns and interactions to help readers choose and evolve the right team patterns for their organization, making sure to keep the software healthy and optimize value streams. Team Topologies is a major step forward in organizational design for software, presenting a well-defined way for teams to interact and interrelate that helps make the resulting software architecture clearer and more sustainable, turning inter-team problems into valuable signals for the self-steering organization.

Agile Service Development

Author : Marc Lankhorst
Publisher : Springer Science & Business Media
ISBN 13 : 3642281885
Total Pages : 221 pages
Book Rating : 4.6/5 (422 download)

DOWNLOAD NOW!

Book Synopsis Agile Service Development by : Marc Lankhorst

Download or read book Agile Service Development written by Marc Lankhorst and published by Springer Science & Business Media. This book was released on 2012-04-23 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Economies around the globe have evolved into being largely service-oriented economies. Consumers no longer just want a printer or a car, they rather ask for a printing service or a mobility service. In addition, service-oriented organizations increasingly exploit new devices, technologies and infrastructures. Agility is the ability to deal with such changing requirements and environments. Agile ways of working embrace change as a positive force and harness it to the organization's competitive advantage. The approach described in this book focuses on the notion of a service as a piece of functionality that offers value to its customers. Instead of solely looking at agility in the context of system or software development, agility is approached in a broader context. The authors illustrate three kinds of agility that can be found in an agile enterprise: business, process and system agility. These three types of agility reinforce each other and establish the foundation for the agile enterprise. Architecture, patterns, models, and all of the best practices in system development contribute to agile service development and building agile applications. This book addresses two audiences. On the one hand, it aims at agile and architecture practitioners who are looking for more agile ways of working in designing and building business services or who are interested in extending and improving their agile methods by using models and model-based architectures. On the other hand, it addresses students of (enterprise) architecture and software development or service science courses, both in computer science and in business administration.

COBIT 5: Enabling Information

Author : ISACA
Publisher : ISACA
ISBN 13 : 1604203498
Total Pages : 90 pages
Book Rating : 4.6/5 (42 download)

DOWNLOAD NOW!

Book Synopsis COBIT 5: Enabling Information by : ISACA

Download or read book COBIT 5: Enabling Information written by ISACA and published by ISACA. This book was released on 2013-10-10 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:

IT SERVICE MANAGEMENT

Author : S. A. KELKAR
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120344847
Total Pages : 588 pages
Book Rating : 4.1/5 (23 download)

DOWNLOAD NOW!

Book Synopsis IT SERVICE MANAGEMENT by : S. A. KELKAR

Download or read book IT SERVICE MANAGEMENT written by S. A. KELKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2011-11-26 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and relationship with customers. This book has been designed to equip them with the knowledge, skills and attitudes to deliver quality services and maintain strong business relations with their customers. Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process. The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers.

A Practical Guide to Service Management

Author : Keith D. Sutherland
Publisher : Packt Publishing Ltd
ISBN 13 : 1804614246
Total Pages : 350 pages
Book Rating : 4.8/5 (46 download)

DOWNLOAD NOW!

Book Synopsis A Practical Guide to Service Management by : Keith D. Sutherland

Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.