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Implementing Itsm
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Book Synopsis Implementing ITSM by : Randy A. Steinberg
Download or read book Implementing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2014-03-05 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
Book Synopsis Implementing Itsm by : Randy A. Steinberg
Download or read book Implementing Itsm written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2014-05-09 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!
Book Synopsis Implementing ITIL by : Randy A. Steinberg
Download or read book Implementing ITIL written by Randy A. Steinberg and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for! It definitely complements much of the available ITIL literature that describes the processes, but not how you actually get them implemented!" "We will use many of these concepts in our program planning!" "Real, valuable, informative - Great!" "Some great tips for implementing ITIL!" "Very valuable information!"
Book Synopsis Implementing Itil Change And Release Management by : Klosterboer
Download or read book Implementing Itil Change And Release Management written by Klosterboer and published by Pearson Education India. This book was released on 2009-09 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis ITIL Small-scale Implementation by : Sharon Taylor
Download or read book ITIL Small-scale Implementation written by Sharon Taylor and published by The Stationery Office. This book was released on 2006-01-26 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).
Book Synopsis Implementing ISO/IEC 20000 Certification: The Roadmap by : Jan van Bon
Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Book Synopsis Implementing IBM Storage Data Deduplication Solutions by : Alex Osuna
Download or read book Implementing IBM Storage Data Deduplication Solutions written by Alex Osuna and published by IBM Redbooks. This book was released on 2011-03-24 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Until now, the only way to capture, store, and effectively retain constantly growing amounts of enterprise data was to add more disk space to the storage infrastructure, an approach that can quickly become cost-prohibitive as information volumes continue to grow and capital budgets for infrastructure do not. In this IBM® Redbooks® publication, we introduce data deduplication, which has emerged as a key technology in dramatically reducing the amount of, and therefore the cost associated with storing, large amounts of data. Deduplication is the art of intelligently reducing storage needs through the elimination of redundant data so that only one instance of a data set is actually stored. Deduplication reduces data an order of magnitude better than common data compression techniques. IBM has the broadest portfolio of deduplication solutions in the industry, giving us the freedom to solve customer issues with the most effective technology. Whether it is source or target, inline or post, hardware or software, disk or tape, IBM has a solution with the technology that best solves the problem. This IBM Redbooks publication covers the current deduplication solutions that IBM has to offer: IBM ProtecTIER® Gateway and Appliance IBM Tivoli® Storage Manager IBM System Storage® N series Deduplication
Download or read book Mastering ITSM written by Cybellium Ltd and published by Cybellium Ltd. This book was released on 2023-09-06 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Download or read book ITIL lite written by Malcolm Fry and published by The Stationery Office. This book was released on 2010-03-09 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
Book Synopsis Introduction to Real ITSM by : Rob England
Download or read book Introduction to Real ITSM written by Rob England and published by Lulu.com. This book was released on 2008-09-10 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL®. This book is not about ITIL. Really. Real ITSM⢠is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob GrinsellFor more on Real ITSM (and more samples from the book!) come to the Real ITSM website.
Book Synopsis IT STRATEGY AND MANAGEMENT, FOURTH EDITION by : DUBEY, SANJIVA SHANKAR
Download or read book IT STRATEGY AND MANAGEMENT, FOURTH EDITION written by DUBEY, SANJIVA SHANKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2018-08-01 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Businesses are becoming increasingly global, so they need a well-orchestrated IT management strategy to meet the increasing customer expectations and international competition. This concise yet comprehensive edition is designed to prepare students with IT strategy, planning and management with latest management frameworks, researched principles and proven best practices. Besides giving an in-depth study of managing IT as a strategic resource, the book also explains how to prepare an effective plan for implementing IT strategy. Further, it covers the complete lifecycle of IT management encompassing IT projects and program management, IT service management, planning and measuring returns from IT investment, and management of IT-led change in the organization. In addition, it deals with the topics of modern interest such as computer ethics, IPR management, and Indian cyber laws. NEW TO THE EDITION Includes three new chapters on ‘Business Model Strategies’, ‘Business Process Reengineering and ERP’, and ‘Big Data Analytics Strategy’. Several case studies in the Indian context to give a practical under-standing of the subject for the readers. MCQs to help students to test their knowledge. TARGET AUDIENCE • B. Tech (Computer Science) • B.Tech (IT) • M.Sc. (IT) • MBA (PGDM)
Book Synopsis Implementing Metrics for IT Service Management by : D. Smith
Download or read book Implementing Metrics for IT Service Management written by D. Smith and published by Van Haren. This book was released on 2008-08-08 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book Implementing Metrics for IT Service Management provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements.The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book Metrics for IT Service Management also published by Van Haren Publishing.
Book Synopsis ITSM Process Assessment Supporting ITIL (TIPA) by : Beatrix Barafort
Download or read book ITSM Process Assessment Supporting ITIL (TIPA) written by Beatrix Barafort and published by Van Haren. This book was released on 2009-12-12 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Author :United Kingdom. Treasury. Office of Government Commerce Publisher :The Stationery Office ISBN 13 :9780113309733 Total Pages :260 pages Book Rating :4.3/5 (97 download)
Book Synopsis Best Practice for Security Management by : United Kingdom. Treasury. Office of Government Commerce
Download or read book Best Practice for Security Management written by United Kingdom. Treasury. Office of Government Commerce and published by The Stationery Office. This book was released on 1999 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security Management is the process of managing a defined level of security on information and IT services. Included is managing the reaction to security incidents.
Book Synopsis IT STRATEGY AND MANAGEMENT by : SANJIVA SHANKAR DUBEY
Download or read book IT STRATEGY AND MANAGEMENT written by SANJIVA SHANKAR DUBEY and published by PHI Learning Pvt. Ltd.. This book was released on 2010-11-25 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook, now in its second edition, continues to provide a thorough understanding of the concepts and applications of IT strategy and management. The book gives an in-depth study of the information technology as a strategic resource, the need for a strategic approach for its management, and the necessity of its alignment with business strategy. It explains how to prepare an effective plan for the implementation of information strategy. The book also describes how to evaluate the impact of IT on organizations and their workforce, and how to measure returns on IT investment. It also covers recent developments in IT management such as ITIL (Information Technology Infrastructure Library), IT service management, MOF (Microsoft Operations Framework), COBIT, and standards such as ISO 20000 and B527001, which are currently being practised by the industry but need more dissemination in the academic arena. This well-structured and clearly written book is designed for the students of MBA, MCA, BE (IT) and other graduate courses. In addition, IT Professionals who need to update their knowledge continuously for their professional growth will also find the book quite handy. The book has received wide patronage as textbook and reference book by several leading MBA schools and technical universities for courses such as Information Management, MIS, IT/ITES Management, ITSM, and Computers in Management or IT for the Management of Enterprise. What is New to This Edition : Contains an entirely a new chapter on Computer Ethics, Intellectual Property Rights and Cybercrime Incorporates two new cases on Indian Telecom IT: Dream IT, and MG Retail: A Case of Missing “e” in Retail Provides multiple choice questions, with answers, for a better grasp of the concepts discussed
Book Synopsis Implementing and Improving ITSM by : Jeffrey Tefertiller
Download or read book Implementing and Improving ITSM written by Jeffrey Tefertiller and published by . This book was released on 2018-03-06 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.
Book Synopsis Implementing Enterprise Observability for Success by : Manisha Agrawal
Download or read book Implementing Enterprise Observability for Success written by Manisha Agrawal and published by Packt Publishing Ltd. This book was released on 2023-06-16 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock your organizational potential and scale your business using observability with this information packed guide Purchase of the print or Kindle book includes a free PDF eBook Key Features Learn the principles of identifying stakeholders, tools, and processes necessary for implementing observability Develop strategies to self-sustain the observability journey in the long run Learn with real-life case studies to set up observability for your enterprise Book Description Observability can be implemented in multiple ways within an organization based on the organization's needs. So, it's crucial for organizations to decide whether they need observability and to what extent, what skills and tools will suit them, and how long will it take to implement it. Implementing Enterprise Observability for Success provides a step-by-step approach to help you create an observability strategy, understand the principles behind the creation of the strategy, and logical steps to plan and execute the implementation. You'll learn about observability fundamentals and challenges, the importance of data and analytics along with different tools. Further, you'll discover the various layers from which data should be collected for setting up observability. Through real- life examples distilled from the author's experience in implementing observability at an enterprise level, you'll uncover some of the non-technical & technical drivers of observability like the culture of the organization, the hierarchy of stakeholders, tools at disposal and the willingness to invest. By the end of this book, you'll be well-equipped to plan the observability journey, identify different stakeholders, spot the technology stack required, and lay out an effective plan for organization-wide adoption. What you will learn Understand observability fundamentals from scratch Get to grips with common challenges in implementing observability Segregate organizations according to their size for implementing observability Leverage analytics to better understand the value of collected data Explore best practices from case studies to smoothen your observability journey Understand the Observability Maturity Model and the essential people skills necessary to attain each maturity level Who this book is for This book is for technology leaders, architects, and initiative leads looking to enhance monitoring and/or implementing observability. Engineers, developers, and professionals already working on monitoring and analytics or are responsible for scaling the observability implementation across multiple teams or at an organizational level can also benefit from this book. A deep understanding of monitoring concepts, general knowledge of IT systems and processes along with familiarity with working across various stakeholders is required.
