Quality Services In Academic Libraries

Download Quality Services In Academic Libraries full books in PDF, epub, and Kindle. Read online Quality Services In Academic Libraries ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Quality and the Academic Library

Download Quality and the Academic Library PDF Online Free

Author : Jeremy Atkinson
Publisher : Chandos Publishing
ISBN 13 : 0081001347
Total Pages : 336 pages
Book Rating : 4.0/5 (81 download)

Book Synopsis Quality and the Academic Library by : Jeremy Atkinson

Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-24 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Assessing Service Quality

Download Assessing Service Quality PDF Online Free

Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 0838913105
Total Pages : 507 pages
Book Rating : 4.8/5 (389 download)

Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Service Quality in Academic Libraries

Download Service Quality in Academic Libraries PDF Online Free

Author : Peter Hernon
Publisher : Praeger
ISBN 13 : 1567502091
Total Pages : 0 pages
Book Rating : 4.5/5 (675 download)

Book Synopsis Service Quality in Academic Libraries by : Peter Hernon

Download or read book Service Quality in Academic Libraries written by Peter Hernon and published by Praeger. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Quality Services in Academic Libraries

Download Quality Services in Academic Libraries PDF Online Free

Author : Felicia Etim
Publisher : AuthorHouse
ISBN 13 : 1524604712
Total Pages : 495 pages
Book Rating : 4.5/5 (246 download)

Book Synopsis Quality Services in Academic Libraries by : Felicia Etim

Download or read book Quality Services in Academic Libraries written by Felicia Etim and published by AuthorHouse. This book was released on 2016-06-25 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is great consistency throughout these articles, research projects, management schemes, and standards, in and out of librarianship. Does the repetition suggest that the lessons have not yet been learned? Rather, it may be that there is no new silver bullet or shortcut for academic libraries. Experience reveals that one may have the formal process without getting good results and vice versa; the determining factor is whether the library staff, managers, and stakeholders define certain fundamental assumptions about the nature of the enterprise. All the above have in common the following underlying components: The careful definition of goals or of some kind of criteria against which success can be assessed A focus on meeting the needs of the users, as defined by the library and the institution Leadership: a commitment from the top, conscious efforts at ensuring communication, the provision of training and resources for the process of evaluation, the active support of a process to promote shared values The involvement of all levels of staff in goal setting, evaluation, and the improvement of processes and services Integrating a process of evaluation that is continuous and adaptive, whether that process is based on the framework of TQM, strategic planning, or another model

The Quality Infrastructure

Download The Quality Infrastructure PDF Online Free

Author : Sarah Anne Murphy
Publisher : American Library Association
ISBN 13 : 0838994954
Total Pages : 259 pages
Book Rating : 4.8/5 (389 download)

Book Synopsis The Quality Infrastructure by : Sarah Anne Murphy

Download or read book The Quality Infrastructure written by Sarah Anne Murphy and published by American Library Association. This book was released on 2013-11-04 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Delivering Satisfaction and Service Quality

Download Delivering Satisfaction and Service Quality PDF Online Free

Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 9780838907894
Total Pages : 204 pages
Book Rating : 4.9/5 (78 download)

Book Synopsis Delivering Satisfaction and Service Quality by : Peter Hernon

Download or read book Delivering Satisfaction and Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2001 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.

The Quality Library

Download The Quality Library PDF Online Free

Author : Sara Laughlin
Publisher : ALA Editions
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4.3/5 (91 download)

Book Synopsis The Quality Library by : Sara Laughlin

Download or read book The Quality Library written by Sara Laughlin and published by ALA Editions. This book was released on 2008-04-15 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.

Library Technical Services

Download Library Technical Services PDF Online Free

Author : Stacey Marien
Publisher : Purdue University Press
ISBN 13 : 1612495842
Total Pages : 495 pages
Book Rating : 4.6/5 (124 download)

Book Synopsis Library Technical Services by : Stacey Marien

Download or read book Library Technical Services written by Stacey Marien and published by Purdue University Press. This book was released on 2020-08-15 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries are experiencing major changes concerning the role of technical services. Technical services librarians also are being challenged about their relevance and role, sometimes revealed by a lack of understanding of the contribution technical services librarians make to building and curating library and archival collections. The threats are real: relocation from central facilities, the dramatic shift to electronic resources, budgetary constraints, and outsourced processing. As a result, technical services departments are reinventing themselves to respond to these and similar challenges while embracing innovative methods and opportunities to advance librarianship in the twenty-first century. Library Technical Services provides case studies that highlight difficult realities, yet embrace exciting opportunities, such as space reclamation, evolving vendor partnerships, metadata, retraining and managing personnel, special collections, and distance education. Written for catalog and metadata librarians and managers of technical services units, this book will inspire and provide practical advice and examples for solving issues many libraries are facing today.

Assessing Service Quality

Download Assessing Service Quality PDF Online Free

Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 0838910211
Total Pages : 226 pages
Book Rating : 4.8/5 (389 download)

Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2010-01-19 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.

Evaluation and Library Decision Making

Download Evaluation and Library Decision Making PDF Online Free

Author : Peter Hernon
Publisher : Praeger
ISBN 13 : 0893916862
Total Pages : 0 pages
Book Rating : 4.8/5 (939 download)

Book Synopsis Evaluation and Library Decision Making by : Peter Hernon

Download or read book Evaluation and Library Decision Making written by Peter Hernon and published by Praeger. This book was released on 1990 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the context of stated goals and objectives. This book views evaluation as a type of research study in which evaluators collect either research or management data. Chapters discuss steps of the evaluation process and provide practical examples of the application of these steps to specific library problems. The overall objectives of the volume are to introduce readers to the relationship between planning and evaluation; to discuss the components of an evaluation study in clear prose so that readers can easily understand the different steps; to foster an attitude that recognizes the importance of evaluation for the development of library programs and services; to offer examples of each component of the evaluation process; to identify writings on evaluation in libraries and information centers; and to encourage organizational change and underscore the importance of evaluation to library decision making.

Improving the Quality of Library Services for Students with Disabilities

Download Improving the Quality of Library Services for Students with Disabilities PDF Online Free

Author : Peter Hernon
Publisher : Libraries Unlimited
ISBN 13 : 9781591583004
Total Pages : 0 pages
Book Rating : 4.5/5 (83 download)

Book Synopsis Improving the Quality of Library Services for Students with Disabilities by : Peter Hernon

Download or read book Improving the Quality of Library Services for Students with Disabilities written by Peter Hernon and published by Libraries Unlimited. This book was released on 2005-12-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of literature—in marketing, library and information science, and other disciplines—that applies quality assessment instruments to existing programs. With this in mind, Hernon and Calvert present two versions of a data collection instrument, designed to compare the expectations of special students with their perceptions of how well a given service met their needs. Descriptions of successful initiatives at a variety of academic libraries are also included. Adaptive technologies. Anti-discrimination laws. Equity and compliance issues. In-house policies (and politics). All of these support, in one form or another, the development and promotion of appropriate services for students with physical, learning, or, increasingly, psychological disabilities. But what of service quality? To date, there is a dearth of literature—in marketing, library and information science, and other disciplines—that applies quality assessment instruments to programs for special student populations. Not until now has anyone compared the expectations of such students with their perceptions of how well a given service meets their needs. Peter Hernon, Philip Calvert, and their colleagues—Kathleen Rogers, Todd K. Herriott, and Ava Gibson—discuss the circumstances affecting services for the disabled, and provide two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs and situations. International in scope, it incorporates the perspective of university attorneys and compliance officers, as well as descriptions of successful initiatives by senior library administrators in the U.S. (Larry Hardesty, Rush G. Miller, Sarah Hamrick, and Jennifer Lann) and New Zealand (Helen Renwick, Philip Jane, and John Redmayne.) Improving the Quality of Library Services for Students with Disabilities will assist libraries and other service components of academic institutions to adopt a proactive position, as well as challenge staff assumptions of service expectations and information needs.

Resources for College Libraries

Download Resources for College Libraries PDF Online Free

Author : Marcus Elmore
Publisher : R. R. Bowker
ISBN 13 : 9780835248556
Total Pages : 0 pages
Book Rating : 4.2/5 (485 download)

Book Synopsis Resources for College Libraries by : Marcus Elmore

Download or read book Resources for College Libraries written by Marcus Elmore and published by R. R. Bowker. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This seven-volume set offers a core collection of hand-selected titles in 58 curriculum-specific subject areas. Volumes are organized into broad subject areas such as Humanities, Languages and Literature, History, Social Sciences and Professional Studies, Science and Technology, and Interdisciplinary and Area Studies. The seventh volume provides helpful cross-referencing indexes which explain the relationship between RCL subject taxonomy and LC ranges. New to this edition are the inclusion of interdisciplinary subject areas and the selection of electronic resources and web sites essential for undergraduate library collections. Non-book selections will be easily identified by a graphic indicator included in the item record. All selections will be assigned an audience level marker indicating whether the title is most appropriate for lower-division undergraduate, upper-division undergraduate, faculty, or general readership. Records will also include a notation if they previously appeared in BCL3 (Books for College Libraries, 1988) or have been reviewed by Choice.

Measuring Quality

Download Measuring Quality PDF Online Free

Author : Roswitha Poll
Publisher : München [Germany] : K.G. Saur
ISBN 13 :
Total Pages : 180 pages
Book Rating : 4.:/5 (41 download)

Book Synopsis Measuring Quality by : Roswitha Poll

Download or read book Measuring Quality written by Roswitha Poll and published by München [Germany] : K.G. Saur. This book was released on 1996 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Access Services in Libraries

Download Access Services in Libraries PDF Online Free

Author : Gregg Sapp
Publisher : Routledge
ISBN 13 : 1000755045
Total Pages : 187 pages
Book Rating : 4.0/5 (7 download)

Book Synopsis Access Services in Libraries by : Gregg Sapp

Download or read book Access Services in Libraries written by Gregg Sapp and published by Routledge. This book was released on 2019-12-05 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1992, establishes a theoretical base for access services while also suggesting connections between theory and practice. It provides fresh thinking that re-examines previous writings in this area, presents new experimental designs and results, creates contemporary organizational solutions, and adopts innovative techniques for increasing users’ access to library materials within constrained budgets. Access services librarians, circulation department librarians, and library managers, especially those who are considering a reorganization that will include access services, will benefit from the philosophical and theoretical articles as well as practical advice on the design, delivery, and evaluation of responsive library services. Chapters in this invaluable book fill the gap in the literature about access services including theoretical descriptions of access services, current developing trends in access services, the historical development of the access services concept, practical studies related to common access services issues, and projections of future challenges.

Quality Library Services in New Era

Download Quality Library Services in New Era PDF Online Free

Author :
Publisher :
ISBN 13 : 9789390434046
Total Pages : 192 pages
Book Rating : 4.4/5 (34 download)

Book Synopsis Quality Library Services in New Era by :

Download or read book Quality Library Services in New Era written by and published by . This book was released on 2021 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Quality Improvement Programs in ARL Libraries

Download Quality Improvement Programs in ARL Libraries PDF Online Free

Author :
Publisher : Association of Research Libr
ISBN 13 :
Total Pages : 148 pages
Book Rating : 4.3/5 (91 download)

Book Synopsis Quality Improvement Programs in ARL Libraries by :

Download or read book Quality Improvement Programs in ARL Libraries written by and published by Association of Research Libr. This book was released on 1993 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Providing Customer-oriented Services in Academic Libraries

Download Providing Customer-oriented Services in Academic Libraries PDF Online Free

Author : Chris Pinder
Publisher : Library Association Publishing (UK)
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.:/5 (31 download)

Book Synopsis Providing Customer-oriented Services in Academic Libraries by : Chris Pinder

Download or read book Providing Customer-oriented Services in Academic Libraries written by Chris Pinder and published by Library Association Publishing (UK). This book was released on 1996 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: