Quality And The Academic Library

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Quality and the Academic Library

Author : Jeremy Atkinson
Publisher : Chandos Publishing
ISBN 13 : 0081001347
Total Pages : 336 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Quality and the Academic Library by : Jeremy Atkinson

Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-24 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Academic Librarianship

Author : G. Edward Evans
Publisher : American Library Association
ISBN 13 : 0838916686
Total Pages : 305 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Academic Librarianship by : G. Edward Evans

Download or read book Academic Librarianship written by G. Edward Evans and published by American Library Association. This book was released on 2018-01-16 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This updated edition enables readers to understand how academic libraries deliver information, offer services, and provide learning spaces in new ways to better meet the needs of today's students, faculty, and other communities of academic library users.

Quality and the Academic Library

Author : Jeremy Atkinson
Publisher : Chandos Publishing
ISBN 13 : 9780128021057
Total Pages : 0 pages
Book Rating : 4.0/5 (21 download)

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Book Synopsis Quality and the Academic Library by : Jeremy Atkinson

Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.

The Academic Library and Its Users

Author : Peter Jordan
Publisher : Routledge
ISBN 13 : 1351895273
Total Pages : 181 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis The Academic Library and Its Users by : Peter Jordan

Download or read book The Academic Library and Its Users written by Peter Jordan and published by Routledge. This book was released on 2017-03-02 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.

Surviving the Future

Author : Gail Munde
Publisher : Elsevier
ISBN 13 : 1780630034
Total Pages : 218 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Surviving the Future by : Gail Munde

Download or read book Surviving the Future written by Gail Munde and published by Elsevier. This book was released on 2009-02-28 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope

The Academic Library

Author : Peter Brophy
Publisher : Facet Publishing
ISBN 13 : 1856045277
Total Pages : 246 pages
Book Rating : 4.8/5 (56 download)

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Book Synopsis The Academic Library by : Peter Brophy

Download or read book The Academic Library written by Peter Brophy and published by Facet Publishing. This book was released on 2005 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This authoritative and wide-ranging textbook provides a comprehensive overview of the changing functions of higher education libraries and the organizational cultures in which they operate. It offers an assessment of the impact of such changes on service delivery from both provider and user perspectives, and considers the future role of the academic library. The new edition has been completely updated, with a new chapter on performance measurement and more extensive coverage of: accessibility; information literacy; portals; digital libraries; copyright; institutional repositories; virtual and managed learning environments; and management of change. Written in a readable and accessible style, the book focuses on: the library in the institution users of the academic library the impacts and opportunities of ICTs human resources management and organization of resources collection and access management the academic library building library systems and networks specialist services management and professional issues performance measurement. Readership: This textbook is an indispensable introduction to the range of issues facing academic libraries. Invaluable for new information professionals and for students on information and library studies courses, it also makes stimulating reading for education administrators and academic library managers in both higher and further education. While the book considers emerging scenarios in the United Kingdom in depth, it also draws examples from institutions elsewhere in the world, and is of broad international interest.

Leading in the New Academic Library

Author : Becky Albitz
Publisher : Bloomsbury Publishing USA
ISBN 13 : 144085114X
Total Pages : 207 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Leading in the New Academic Library by : Becky Albitz

Download or read book Leading in the New Academic Library written by Becky Albitz and published by Bloomsbury Publishing USA. This book was released on 2017-05-31 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing perspectives of early- and mid-career librarians as well as highly seasoned professionals, this book offers leadership advice that will help academic librarians of all experience levels to surmount the issues they face and overcome new challenges. Academic libraries and librarianship have dramatically evolved in recent years—in everything from their collections and facilities to their relationships with faculty and internal and external partners. These changes demand different mindsets and new skills on the part of librarians. This book explains how the quality of leadership is the key component of successfully implementing innovative service and practices—and as a result, of the success of the library itself. To that end, it offers practical guidelines for implementing leadership principles and achieving success in this evolving culture. Coedited by a team of three highly experienced academic librarians, Leading in the New Academic Library gives actionable advice regarding subjects like helping staff gain new competencies, leading from the middle, and succession planning. The content also addresses hot topics such as the academic library's new role, the integration of IT into library organization and infrastructure, making data-driven decisions, renovating a library space to meet changing user needs, and collaborating with internal as well as external partners.

Service Quality in Academic Libraries

Author : Peter Hernon
Publisher : Praeger
ISBN 13 : 1567502105
Total Pages : 0 pages
Book Rating : 4.5/5 (675 download)

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Book Synopsis Service Quality in Academic Libraries by : Peter Hernon

Download or read book Service Quality in Academic Libraries written by Peter Hernon and published by Praeger. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Measuring Quality

Author : Roswitha Poll
Publisher : München [Germany] : K.G. Saur
ISBN 13 :
Total Pages : 180 pages
Book Rating : 4.:/5 (41 download)

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Book Synopsis Measuring Quality by : Roswitha Poll

Download or read book Measuring Quality written by Roswitha Poll and published by München [Germany] : K.G. Saur. This book was released on 1996 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Assessing Service Quality

Author : Peter Hernon
Publisher : American Library Association
ISBN 13 : 0838913083
Total Pages : 232 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

Academic Library Services for Graduate Students

Author : Carrie Forbes
Publisher : Bloomsbury Publishing USA
ISBN 13 :
Total Pages : 247 pages
Book Rating : 4.2/5 (16 download)

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Book Synopsis Academic Library Services for Graduate Students by : Carrie Forbes

Download or read book Academic Library Services for Graduate Students written by Carrie Forbes and published by Bloomsbury Publishing USA. This book was released on 2020-06-05 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing practical and theoretical chapters on academic library services for graduate students, this volume helps information professionals support this often-overlooked campus population to address their multiple roles and identities as students and as future faculty members or professionals. As more and more students attend graduate programs, many higher education institutions have established professional development programs to help graduate students learn the wide range of skills needed to be successful as both students and as future professionals or academics. To presuppose that graduate students are proficient library users is a mistake. Graduate students need and want help, and many libraries are now offering specialized services for this diverse population. Contributors to this edited volume provide case studies and practical advice on academic library services for graduate students that support their multiple roles on campus and address the complex social and emotional issues related to their other roles as parents, working adults, caretakers, and more. As academic libraries shift from functioning primarily as collections repositories to collaborating as key players in discovery and knowledge creation, value-added services for graduate students are even more central to libraries' changing missions. This book makes an important contribution to the ongoing professional conversation and is a useful tool for librarians who want to better support graduate students at their institutions.

Libraries for Users

Author : Luisa Alvite
Publisher : Elsevier
ISBN 13 : 1780630514
Total Pages : 218 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Libraries for Users by : Luisa Alvite

Download or read book Libraries for Users written by Luisa Alvite and published by Elsevier. This book was released on 2010-12-10 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews the quality and evolution of academic library services. It revises service trends offered by academic libraries and the challenge of enhancing traditional ones such as: catalogues, repositories and digital collections, learning resources centres, virtual reference services, information literacy and 2.0 tools. Studies the role of the university library in the new educational environment of higher education Rethinks libraries in academic context Redefines roles for academic libraries

Academic Library Cataloging Practices Benchmarks

Author :
Publisher : Primary Research Group Inc
ISBN 13 : 1574401068
Total Pages : 254 pages
Book Rating : 4.5/5 (744 download)

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Book Synopsis Academic Library Cataloging Practices Benchmarks by :

Download or read book Academic Library Cataloging Practices Benchmarks written by and published by Primary Research Group Inc. This book was released on 2008 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 254 page report presents data from a survey of the cataloging practices of approximately 80 North American academic libraries. In more than 630 tables of data and related commentary from participating librarians and our analysts, the report gives a broad overview of academic library cataloging practices related to outsourcing, selection and deployment of personnel, salaries, the state of continuing education in cataloging, and much more. Survey participants also discuss how they define the catalogers¿ range of responsibilities, how they train their catalogers, how they assess cataloging quality, whether they use cataloging quotas or other measures to spur productivity, what software and other cataloging technology they use and why, and how they make outsourcing decisions and more. Data is broken out by size and type of college and for public and private colleges. Just a few of the reports many findings are presented below: ¿More than 70% of the libraries in the sample say that their catalogers have salary levels that are comparable to those of public service librarians at their institutions. ¿About 27.3% of the survey participants routinely use paraprofessional staff for original cataloging. Public colleges were more than three times more likely than private colleges to use paraprofessionals for original cataloging, and larger colleges were more than twice as likely as smaller ones to do so. ¿41.56% of the libraries in the sample outsource authority control, obtaining new and updated authority records. ¿About 15.6% of the libraries in the sample outsource the cataloging of e-journals; close to 28% of research universities do so. ¿20.78% of libraries in the sample use MarcEdit or other MARC editor to preview records and globally edit to local standards prior to loading. ¿29.7% of the libraries in the sample have technical services areas that track turnaround time from Acquisitions receipt to Cataloging to shelf-ready distribution. ¿About 24.7% of the libraries in the sample use paraprofessional support staff for master bibliographic record enrichment in OCLC. Most of those doing so were public colleges and offered beyond the B.A. degree. ¿Authority control experience was considered a very important criterion for hiring by only 8.11% of survey participants, while a bit more than 35% considered it important. 21.62% considered authority control experience not so important as a hiring criterion.

Improving the Quality of Library Services for Students with Disabilities

Author : Peter Hernon
Publisher : Libraries Unlimited
ISBN 13 : 9781591583004
Total Pages : 0 pages
Book Rating : 4.5/5 (83 download)

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Book Synopsis Improving the Quality of Library Services for Students with Disabilities by : Peter Hernon

Download or read book Improving the Quality of Library Services for Students with Disabilities written by Peter Hernon and published by Libraries Unlimited. This book was released on 2005-12-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of literature—in marketing, library and information science, and other disciplines—that applies quality assessment instruments to existing programs. With this in mind, Hernon and Calvert present two versions of a data collection instrument, designed to compare the expectations of special students with their perceptions of how well a given service met their needs. Descriptions of successful initiatives at a variety of academic libraries are also included. Adaptive technologies. Anti-discrimination laws. Equity and compliance issues. In-house policies (and politics). All of these support, in one form or another, the development and promotion of appropriate services for students with physical, learning, or, increasingly, psychological disabilities. But what of service quality? To date, there is a dearth of literature—in marketing, library and information science, and other disciplines—that applies quality assessment instruments to programs for special student populations. Not until now has anyone compared the expectations of such students with their perceptions of how well a given service meets their needs. Peter Hernon, Philip Calvert, and their colleagues—Kathleen Rogers, Todd K. Herriott, and Ava Gibson—discuss the circumstances affecting services for the disabled, and provide two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs and situations. International in scope, it incorporates the perspective of university attorneys and compliance officers, as well as descriptions of successful initiatives by senior library administrators in the U.S. (Larry Hardesty, Rush G. Miller, Sarah Hamrick, and Jennifer Lann) and New Zealand (Helen Renwick, Philip Jane, and John Redmayne.) Improving the Quality of Library Services for Students with Disabilities will assist libraries and other service components of academic institutions to adopt a proactive position, as well as challenge staff assumptions of service expectations and information needs.

The Value of Academic Libraries

Author : Megan J. Oakleaf
Publisher : Assoc of Cllge & Rsrch Libr
ISBN 13 : 0838985688
Total Pages : 211 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis The Value of Academic Libraries by : Megan J. Oakleaf

Download or read book The Value of Academic Libraries written by Megan J. Oakleaf and published by Assoc of Cllge & Rsrch Libr. This book was released on 2010 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.

The Quality Infrastructure

Author : Sarah Anne Murphy
Publisher : American Library Association
ISBN 13 : 0838994954
Total Pages : 259 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis The Quality Infrastructure by : Sarah Anne Murphy

Download or read book The Quality Infrastructure written by Sarah Anne Murphy and published by American Library Association. This book was released on 2013-11-04 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

Total Quality Management in Academic Libraries

Author : Laura Rounds
Publisher : Association of Research Libraries
ISBN 13 : 9780918006752
Total Pages : 348 pages
Book Rating : 4.0/5 (67 download)

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Book Synopsis Total Quality Management in Academic Libraries by : Laura Rounds

Download or read book Total Quality Management in Academic Libraries written by Laura Rounds and published by Association of Research Libraries. This book was released on 1995 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along with transcriptions of each session's interview/discussion forums: (1) Opening Session: "The Geometry of Quality in Higher Education" (David T. Seymour); (2) Plenary Session 1: "Is the Customer Always Right? Obtaining the Voice of the Customer" (Sue Rohan); (3) Plenary Session 2: "(Customer + Quality + Peformance)/Measurement=Benchmarking" (William Grundstrom); and (4) Closing Session: "TQM and Libraries: A Formula for Change" (Thomas Shaughnessy). Papers from the sessions include:"Gathering Client Data: What Works?" (Christine Avery & Diane Zabel); "A Model for Reorganization: Applying Quality Principles and Techniques" (Lynne Branche Brown & Nancy Markle Stanley); "TQM: A Flavor-of-the-Month Buzzword or Step One to Designing Processes that Deliver Continuous Value to the Customer?" (John R. Secor); "TQM--Will it Work in Your Library?" (Karyle Butcher); "Benchmarking: A Process for Improvement" (Thomas M. Peischl); "From Quick Start Teams to Home Teams: The Duke TQM Experience" (John Lubans & Heather Gordon); "Performance Appraisal vs. Quality Management; Getting Past the Paradox" (James W. Marcum); and "Performance Appraisal in an Academic Library" (Verna E. George). The appendix contains related visual aids, charts, outlines, and helpful references from 12 other presentations. An annotated bibliography by Anaclare F. Evans recommends 36 books and journal articles on total quality management. (BEW)