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The Quality Library
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Book Synopsis The Quality Library by : Sara Laughlin
Download or read book The Quality Library written by Sara Laughlin and published by ALA Editions. This book was released on 2008-04-15 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.
Book Synopsis Quality and the Academic Library by : Jeremy Atkinson
Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-24 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
Book Synopsis Managing Your Library and its Quality by : Núria Balagué
Download or read book Managing Your Library and its Quality written by Núria Balagué and published by Elsevier. This book was released on 2011-08-22 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries
Book Synopsis Assessing Service Quality by : Peter Hernon
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Book Synopsis The Quality Infrastructure by : Sarah Anne Murphy
Download or read book The Quality Infrastructure written by Sarah Anne Murphy and published by American Library Association. This book was released on 2013-11-04 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
Book Synopsis The Quality Library by : Sara Laughlin And Ray W. Wilson
Download or read book The Quality Library written by Sara Laughlin And Ray W. Wilson and published by . This book was released on 2008-01-01 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process' performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change.It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike
Book Synopsis Surviving the Future by : Gail Munde
Download or read book Surviving the Future written by Gail Munde and published by Elsevier. This book was released on 2009-02-28 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope
Book Synopsis Assessing Service Quality by : Peter Hernon
Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.
Book Synopsis Integrating Total Quality Management in a Library Setting by : Susan Jurow
Download or read book Integrating Total Quality Management in a Library Setting written by Susan Jurow and published by Routledge. This book was released on 2013-04-15 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies. Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.
Book Synopsis Quality Improvement Programs in ARL Libraries by :
Download or read book Quality Improvement Programs in ARL Libraries written by and published by Association of Research Libr. This book was released on 1993 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Libraries Act on Their LibQUAL+ Findings by : Fred M. Heath
Download or read book Libraries Act on Their LibQUAL+ Findings written by Fred M. Heath and published by Routledge. This book was released on 2014-04-23 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
Book Synopsis Total Quality Management in Libraries by : Rosanna M. O'Neil
Download or read book Total Quality Management in Libraries written by Rosanna M. O'Neil and published by . This book was released on 1994 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adviezen voor managers in het bibliotheekwezen.
Book Synopsis Selecting Materials for Library Collections by : Linda S Katz
Download or read book Selecting Materials for Library Collections written by Linda S Katz and published by Routledge. This book was released on 2012-12-06 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategies and tools to help you plan, build, and maintain your library collection! Selecting Materials for Library Collections takes you step-by-step through the process of planning, building, and maintaining a quality library collection. This up-to-date guide addresses the interests and concerns of academic and public libraries with expert advice on budgets, policies, and planning. The book examines print, non-print, and Internet selection resources, including the OCLC WorldCat Database and ACQNET-L. You’ll find valuable information you can apply right away to help you keep any collection relevant and up-to-date! Selecting Materials for Library Collections provides the tools you need to keep your library collection current. Seasoned experts share their thoughts on how to analyze your users’ expectations and then provide them with the materials they need. The contributors also examine the selection aids that they use in their own acquisitions work and then look at how to achieve a balanced collection that efficiently serves their clients’ needs. Supplementary reading lists and extensive bibliographies provide you with additional resources. Selecting Materials for Library Collections presents the latest information on: using print, non-print, and Internet selection resources such as OCLC WorldCat database and ACQNET-L initial collection assessment and decision making collection tool evaluations acquiring international core titles the New Thought movement approval plans—set-up, maintenance, and evaluation the newest technology for media selection specialized library collections in music, art, business, economics, health, sports, leisure, and more
Book Synopsis Integrating Total Quality Management in a Library Setting by :
Download or read book Integrating Total Quality Management in a Library Setting written by and published by . This book was released on 1993 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Assessing Service Quality written by and published by Ala editions. This book was released on 2015 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Measuring the Quality of Library Service by : M. G. Fancher Beeler
Download or read book Measuring the Quality of Library Service written by M. G. Fancher Beeler and published by Metuchen, N.J. : Scarecrow Press. This book was released on 1974 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Textbook on Quality Management in Libraries by : Sneha Tripathi
Download or read book A Textbook on Quality Management in Libraries written by Sneha Tripathi and published by Ess Ess Publication. This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, every organization, profit or non-profit, is working to meet the guidelines and standards to qualify their products and services as 'Quality' by society. Libraries are no exception. They work to satisfy the information needs of their users at the right time by devising new services through the use of information and communication technological tools, evaluate their services, and renew their services based on user's feedback. There are some specifications which a library can adopt to provide services that could be tagged as 'Quality' by their users. It seems important, then, that library professionals and administrators be aware of the concept 'Quality' and 'Total Quality Management, ' as well as the international standards available. This work explains the various aspects of 'Quality' and 'Total Quality Management' from the perspective of a library professional. It characterizes a Quality System for libraries based on ISO 9001, an international standard for quality assurance system. Exercises are included after each chapter for readers. A comprehensive bibliography and glossary is also included. (Series: Quality Assurance in Libraries, Vol. 1) [Subject: Library and Information Science
