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Great Hotel Service
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Book Synopsis Great Hotel Service by : Orkun Avkan
Download or read book Great Hotel Service written by Orkun Avkan and published by Independently Published. This book was released on 2019-06-30 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
Book Synopsis The Heart of Hospitality by : Micah Solomon
Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Book Synopsis How to Run a Great Hotel by : Enda M. Larkin
Download or read book How to Run a Great Hotel written by Enda M. Larkin and published by How to Books. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels.
Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2012-11-20 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Book Synopsis Hotel Secrets from the Travel Detective by : Peter Greenberg
Download or read book Hotel Secrets from the Travel Detective written by Peter Greenberg and published by Villard. This book was released on 2004-03-09 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indispensable information for away-from-home lodging, from the author of the New York Times bestseller The Travel Detective In Hotel Secrets from the Travel Detective, America’s best-known and most trusted travel authority reveals the insider knowledge that can make every hotel stay as comfortable as (and sometimes even more cost-efficient than) home. With his incomparable access and nose for news, Peter Greenberg shares the secrets that people who know hotels—managers, maids, reservation clerks, bellhops, chefs, and maintenance guys—don’t want you to know about value, service, safety, security, and cleanliness. Tips include: • How to tell if your room is really clean • What never to order from room service • The real way to prevent hotel crime • How to beat excessive hotel phone charges • The exact rooms where headline-making events took place Drawn from the author’s experiences as both an investigative reporter and a constant traveler, Hotel Secrets from the Travel Detective is an essential guide to everything from luxury resorts to motels, from airport hotels and bed-and-breakfasts to outrageous (and often secret) alternatives to hotels.
Book Synopsis 101 Ways to Guest Satisfaction by : Orkun Avkan
Download or read book 101 Ways to Guest Satisfaction written by Orkun Avkan and published by BEYAZ YAYINLARI. This book was released on 2019-02-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hotel industry is saying goodbye to your special days. Unfortunately, you won’t be able to have regular working hours like ordinary people. Hold on to your hats! You won’t be able to make plans with your friends and you will slowly stop making promises because you can’t keep them anymore. Complaining about the conditions will do you no good. Good news is that whether you’re in the deserts of Africa or in the polar region or even in Mars, the ways to satisfy the guests don’t discriminate time and place; they are universal. *** beyazyayinlari.com facebook.com/beyazyayin instagram.com/beyazyayin
Book Synopsis Hotel Butlers, The Great Service Differentiators by : Steven Ferry
Download or read book Hotel Butlers, The Great Service Differentiators written by Steven Ferry and published by . This book was released on 2009-03-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Book Synopsis How to Travel the World on $50 a Day by : Matt Kepnes
Download or read book How to Travel the World on $50 a Day written by Matt Kepnes and published by Penguin. This book was released on 2015-01-06 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: *UPDATED 2017 EDITION* New York Times bestseller! No money? No problem. You can start packing your bags for that trip you’ve been dreaming a lifetime about. For more than half a decade, Matt Kepnes (aka Nomadic Matt) has been showing readers of his enormously popular travel blog that traveling isn’t expensive and that it’s affordable to all. He proves that as long as you think out of the box and travel like locals, your trip doesn’t have to break your bank, nor do you need to give up luxury. How to Travel the World on $50 a Day reveals Nomadic Matt’s tips, tricks, and secrets to comfortable budget travel based on his experience traveling the world without giving up the sushi meals and comfortable beds he enjoys. Offering a blend of advice ranging from travel hacking to smart banking, you’ll learn how to: * Avoid paying bank fees anywhere in the world * Earn thousands of free frequent flyer points * Find discount travel cards that can save on hostels, tours, and transportation * Get cheap (or free) plane tickets Whether it’s a two-week, two-month, or two-year trip, Nomadic Matt shows you how to stretch your money further so you can travel cheaper, smarter, and longer.
Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri
Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Book Synopsis Concierge Confidential by : Michael Fazio
Download or read book Concierge Confidential written by Michael Fazio and published by St. Martin's Press. This book was released on 2011-02-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more
Book Synopsis Innovative Business Development—A Global Perspective by : Ramona Orăștean
Download or read book Innovative Business Development—A Global Perspective written by Ramona Orăștean and published by Springer. This book was released on 2018-11-13 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume presents the latest trends in innovative business development theory and practice from a global, interdisciplinary perspective. Featuring selected contributions from the 25th International Economic Conference Sibiu (IECS 2018) held in Sibiu, Romania, it explores various topics in the areas of economics, business, finance and accounting, including tourism, marketing and Islamic banking and finance. Written by researchers from different regions and sectors around the world, it offers significant insights into the emerging shifts that characterize the fields of innovative economics and global development, innovative business practices, as well as innovative finance and banking, and provides organizations, managers and policy makers with new reliable solutions and opportunities for innovative development and growth within and between organizations around the globe.
Book Synopsis Best Practices in Customer Service by : John A. Woods
Download or read book Best Practices in Customer Service written by John A. Woods and published by AMACOM Div American Mgmt Assn. This book was released on 1999 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Ten Years a Nomad by : Matthew Kepnes
Download or read book Ten Years a Nomad written by Matthew Kepnes and published by St. Martin's Press. This book was released on 2019-07-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part memoir and part philosophical look at why we travel, filled with stories of Matt Kepnes' adventures abroad, an exploration of wanderlust and what it truly means to be a nomad. "Matt is possibly the most well-traveled person I know...His knowledge and passion for understanding the world is unrivaled, and never fails to amaze me." —Mark Manson, New York Times bestselling author of The Subtle Art of Not Giving a F*ck Ten Years a Nomad is New York Times bestselling author Matt Kepnes’ poignant exploration of wanderlust and what it truly means to be a nomad. Part travel memoir and part philosophical look at why we travel, it is filled with aspirational stories of Kepnes' many adventures. New York Times bestselling author of How to Travel the World on $50 a Day, Matthew Kepnes knows what it feels like to get the travel bug. After meeting some travelers on a trip to Thailand in 2005, he realized that living life meant more than simply meeting society's traditional milestones, such as buying a car, paying a mortgage, and moving up the career ladder. Inspired by them, he set off for a year-long trip around the world before he started his career. He finally came home after ten years. Over 500,000 miles, 1,000 hostels, and 90 different countries later, Matt has compiled his favorite stories, experiences, and insights into this travel manifesto. Filled with the color and perspective that only hindsight and self-reflection can offer, these stories get to the real questions at the heart of wanderlust. Travel questions that transcend the basic "how-to," and plumb the depths of what drives us to travel — and what extended travel around the world can teach us about life, ourselves, and our place in the world. Ten Years a Nomad is for travel junkies, the travel-curious, and anyone interested in what you can learn about the world when you don’t have a cable bill for a decade or spend a month not wearing shoes living on the beach in Thailand.
Book Synopsis Award-winning Customer Service by : Renee Evenson
Download or read book Award-winning Customer Service written by Renee Evenson and published by Amacom. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.
Book Synopsis The Cornell School of Hotel Administration on Hospitality by : Michael C. Sturman
Download or read book The Cornell School of Hotel Administration on Hospitality written by Michael C. Sturman and published by John Wiley & Sons. This book was released on 2011-03-31 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations
Book Synopsis Great, Grand & Famous Hotels by : Fritz Gubler
Download or read book Great, Grand & Famous Hotels written by Fritz Gubler and published by Great, Grand & Famous Hotels. This book was released on 2008 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book for lovers of remarkable hotels. Whether you are a long-term luxury hotel addict, or just fantasising about a visit to one of the world's great hotels, this book is for you. This book features stories about great, grand and famous hotels sourced from history, legend and the occasional snippet of gossip. Take a peek inside and discover a treasure trove of famous or forgotten anecdotes. See the dramas unfold in lobbies, dining rooms, bars and ballrooms, or behind the closed doors of guest rooms and Presidential Suites. Marvel at those who made these hotels what they are: daring financiers, visionary owners, inventive architects, cutting-edge designers, devoted hoteliers and renowned chefs. Remember the great, grand and famous celebrity guests and meet the new breed of visionaries who are creating the great hotels of the future. Visit historic hotels, including The Ritz, Paris; the Waldorf-Astoria, New York; the Beverly Hills Hotel, Los Angeles; the Savoy, London; the Hassler, Rome; The Peninsula, Hong Kong; Raffles, Singapore; Mena House, Cairo; Taj Lake Palace, Udaipur; Chateau Lake Louise, Alberta; the Cipriani, Danieli and Gritti Palace, Venice; Reid's Palace, Madeira; and the Baur au Lac, Zurich, alongside modern masterpieces such as The Burj al Arab, Icehotel and other futuristic hotels. The book is intended to give the traveller a better understanding of, and greater insight into, the hotels they admire and love. It is also a reference book for the passionate hotel professional and provides knowledge for young hoteliers, helping them to understand the history and the development of their industry. Combining four years of research, assisted by many students in various hotel schools around the world, and with contributions by six travel writers, it is hoped this book will entice more people to seek out the world's great, grand and famous hotels, and to stay in them for an unforgettable experience, not just as a place to spend the night.
Book Synopsis How to Get the Best Hotel Rooms and Service by : Bizmove Consumer Center
Download or read book How to Get the Best Hotel Rooms and Service written by Bizmove Consumer Center and published by Independently Published. This book was released on 2019-04-18 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here's How to Get the Best Hotel Rooms and Service, Featuring 300 Extremely Effective Tips for Getting the Best Deal on a Hotel Room. If you are interested in getting the best deal on hotel rooms than you need to read this book right now as it may be the most important hotels book you'll read in a long time. Here's just a fraction of what you're going to discover in this book that you simply will not learn anywhere else: * How to best take advantage of the most effective hotel booking techniques - ideas to make any of your hotel visits a success. * The surprising "little-known tricks" that will help you get the most out of staying in a hotel. * How to find low cost yet good hotels; this best kept secret will save you lots of money on hotel bookings. * Do's and don'ts for finding the perfect hotel for a vacation. * How to take your hotel selection methods to the next level; be ready to be surprised when you discover how easy and effective this is. * The simple unvarnished truth about what works and what doesn't work while looking for the best hotel value, this is really crucial! * Hotel research myths you need to avoid at all costs. * Golden rules to help you locate the best hotel for the money; discover simple methods that work perfectly every time. * The vital keys to completing a hotel booking successfully. * How to make sure you come up with the most effective solutions to your hotel booking challenges. * A simple, practical strategy to dramatically cut down hotel costs, but amazingly enough, almost no one understands or uses it. * The top hotel booking mistakes people do - and how to avoid them. * How to put together an effective hotel search routine: the golden rules of good hotel booking practices for the perfect hotel stay. * What nobody ever told you about booking the perfect hotel accommodation; insider secrets of avoiding the most bothersome challenges. * All these and much much more.
