The Heart Of Hospitality

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The Heart of Hospitality

Author : Micah Solomon
Publisher : SelectBooks, Inc.
ISBN 13 : 159079379X
Total Pages : 210 pages
Book Rating : 4.5/5 (97 download)

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Book Synopsis The Heart of Hospitality by : Micah Solomon

Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Hospitality from the Heart

Author : Brandon W. Johnson
Publisher : Bookhouse Fulfillment
ISBN 13 : 9781592985791
Total Pages : 138 pages
Book Rating : 4.9/5 (857 download)

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Book Synopsis Hospitality from the Heart by : Brandon W. Johnson

Download or read book Hospitality from the Heart written by Brandon W. Johnson and published by Bookhouse Fulfillment. This book was released on 2013-01-20 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may serve great food. You may have a beautiful building and grounds. You may have the hippest decor. You may have all of the newest technology wants and needs. In today's world, though, that's not enough. Because it's not just about all of those things or whether your marketing efforts bring customers to your place of business. It's about whether your hospitality will bring your guests back. Hospitality from the Heart-Part I is an inspiring fable featuring the likable but burned-out and misguided Jim Watts. Jim has the experience and the work ethic that industry professionals admire and believe lead to success, but Jim still feels as if he is missing some¬thing. After finding himself and his wife at the quaint Gottschalk Inn for an unplanned weekend, that missing piece begins to appear and he learns the invaluable lessons of customer service, hospitality, and HEART. Hospitality from the Heart--Part II is where the lessons of the story meet the real world. It is a step-by-step guide for you to apply the principles of HEART into your organization and life. The result? Improved employee engagement, better morale, extraordinary service, greater customer loyalty, and increased profits. And best of all? A better place to work — for your team and for you.

Hospitality

Author : Leslie A. Hay
Publisher : Church Publishing, Inc.
ISBN 13 : 0819226297
Total Pages : 125 pages
Book Rating : 4.8/5 (192 download)

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Book Synopsis Hospitality by : Leslie A. Hay

Download or read book Hospitality written by Leslie A. Hay and published by Church Publishing, Inc.. This book was released on 2006-09-01 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this latest addition to the Spiritual Directors International Series, professional spiritual directors and those in formation programs learn to extend traditional forms of hospitality by living out its deeper meaning as they explore ways in which the spirit of hospitality enriches the spiritual direction experience. The Spiritual Directors International Series - This book is part of a special series produced by Morehouse Publishing in cooperation with Spiritual Directors International (SDI), a global network of some 6,000 spiritual directors and members.

The Spirit of Hospitality

Author : Larry Stuart
Publisher : Morgan James Publishing
ISBN 13 : 1683509900
Total Pages : 224 pages
Book Rating : 4.6/5 (835 download)

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Book Synopsis The Spirit of Hospitality by : Larry Stuart

Download or read book The Spirit of Hospitality written by Larry Stuart and published by Morgan James Publishing. This book was released on 2018-09-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.

Lead with Hospitality

Author : Taylor Scott
Publisher : BenBella Books
ISBN 13 : 1953295223
Total Pages : 257 pages
Book Rating : 4.9/5 (532 download)

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Book Synopsis Lead with Hospitality by : Taylor Scott

Download or read book Lead with Hospitality written by Taylor Scott and published by BenBella Books. This book was released on 2021-04-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

The Lifegiving Table

Author : Sally Clarkson
Publisher : NavPress
ISBN 13 : 149642753X
Total Pages : 18 pages
Book Rating : 4.4/5 (964 download)

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Book Synopsis The Lifegiving Table by : Sally Clarkson

Download or read book The Lifegiving Table written by Sally Clarkson and published by NavPress. This book was released on 2017-10-03 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your table a place where your family and friends long to be—where they will find rest, renewal, and a welcome full of love. Beloved author Sally Clarkson (The Lifegiving Home, Own Your Life, Desperate) believes that meals lovingly served at home—and the time spent gathered together around the table—are a much-needed way to connect more deeply with our families and open our kids’ hearts. Food and faith, mingled in everyday life, become the combination for passing on God’s love to each person who breaks bread with us. In The Lifegiving Table, Sally shares her own family stories, favorite recipes, and practical ideas to help you get closer to the people you love . . . and grow in faith together.

The Limits of Hospitality

Author : Jessica Wrobleski
Publisher : Liturgical Press
ISBN 13 : 0814657648
Total Pages : 185 pages
Book Rating : 4.8/5 (146 download)

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Book Synopsis The Limits of Hospitality by : Jessica Wrobleski

Download or read book The Limits of Hospitality written by Jessica Wrobleski and published by Liturgical Press. This book was released on 2012 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practicing hospitality is central to building a civil society, not to mention living a Christian life. It can be enriching and joy-filled, but it can also be profoundly demanding and sometimes even dangerous. In The Limits of Hospitality, Jessica Wrobleski explores the ethical questions surrounding the practice of hospitality, particularly hospitality that is informed by Christian theological commitments. While there is no algorithm that distinguishes between ethically "legitimate: " and "llegitimate" boundaries, the variety of circumstances in which hospitality is relevant and the nature of hospitality itself make advocating firm and fixed boundaries difficult. How much more so for Christians, for whom the practice of hospitality should be a manifestation of agape, a participation in God's eschatological welcome extended to all people through Jesus Christ! Are limits to hospitality, then, merely a regrettable concession to our finite and fallen condition? Wrobleski offers a rich theological reflection that will interest anyone who has a role in the practice of hospitality in community? Whether such communities are families, households, churches, educational institutions, or nation-states.

The Power of Hospitality

Author : Chuck and Kathie Crismier
Publisher :
ISBN 13 : 9780971842823
Total Pages : 0 pages
Book Rating : 4.8/5 (428 download)

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Book Synopsis The Power of Hospitality by : Chuck and Kathie Crismier

Download or read book The Power of Hospitality written by Chuck and Kathie Crismier and published by . This book was released on 2004-03-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: God's plan for everyone who professes the name of Christ, both men and women, includes hospitality. No one is exempt, from pastor to people. An open heart, open hand and open home is God's divine design to open the hearts of people everywhere it is practiced. Hospitality connects the heart of God and the heart of true ministry for every believer, yet something dramatic has happened in our hearts, closing the doors of our homes, causing Christianity Today to ask, "Whatever Happened to Hospitality?" What about your life? Do you have an open heart, open hand and open home to others... to strangers? The Apostle Paul reminds we must all be "given to hospitality." Pastors and leaders must be "lovers of hospitality." And the Apostle Peter declared, "The end of all things is at hand... use hospitality ... without grudging." Here is hidden power reserved by God for those who dare to practice it. It is PERSONAL, it is PRACTICAL, and it is PROPHETIC! The Power of Hospitality will change your life, your family, your congregation... yes even your city and your world if your will let it.

Principles of Management for the Hospitality Industry

Author : Dana V Tesone
Publisher : Routledge
ISBN 13 : 1136436448
Total Pages : 406 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Principles of Management for the Hospitality Industry by : Dana V Tesone

Download or read book Principles of Management for the Hospitality Industry written by Dana V Tesone and published by Routledge. This book was released on 2012-05-23 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding: improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms visualize key concepts with over one hundred explanatory diagrams gain confidence by testing your understanding on the accompanying website practical applications of theory are illustrated in international case studies throughout the book discussion questions prompt an exploration of key concepts.

House of Hospitality

Author : Dorothy Day
Publisher : Our Sunday Visitor
ISBN 13 : 1612783759
Total Pages : 288 pages
Book Rating : 4.6/5 (127 download)

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Book Synopsis House of Hospitality by : Dorothy Day

Download or read book House of Hospitality written by Dorothy Day and published by Our Sunday Visitor. This book was released on 2015-02-02 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A great many of these notes were not written for publication, but for my own self in moments of trouble and in moments of peace and joy." Dorothy Day's reflections-written on the fly over five hectic years-reveal not only the beginnings of the Catholic Worker Movement, but the mind of a heroic woman as she responds to the demands of faith. Now back in print after seventy-five years, House of Hospitality is packed with stories of sacrifice and kindness, strikes and protests, hunger and soup lines, the rough reality of tenement life, and the foul odor of poverty. "I do penance through my nose continually," Dorothy wrote. And yet, as she said, "Our lives are made up of little miracles day by day." Dorothy Day and her fellow workers were "poor for the poor," as Pope Francis has exhorted, and the early years of this Gospel-driven moment have much to teach us about how we can live, today, with a heart for others. "Love and ever more love," Dorothy said, "is the only solution to every problem that comes up."

Extraordinary Hospitality (for Ordinary People)

Author : Carolyn Lacey
Publisher : The Good Book Company
ISBN 13 : 1784985937
Total Pages : 108 pages
Book Rating : 4.7/5 (849 download)

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Book Synopsis Extraordinary Hospitality (for Ordinary People) by : Carolyn Lacey

Download or read book Extraordinary Hospitality (for Ordinary People) written by Carolyn Lacey and published by The Good Book Company. This book was released on 2021-04-01 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to offer Christian hospitality without becoming exhausted and overburdened. Generous hospitality is a significant way in which God works through our lives to bring life to others, yet many of us feel ill-equipped and overwhelmed at the prospect, especially if we don’t have big houses and we are not wonderful cooks! Carolyn Lacey encourages us to focus on the goal of hospitality, which is to reflect God’s welcoming heart, and shows us how we can all do that, regardless of our bank balance or living situation. She explores seven ways in which we can reflect God’s character in the way we welcome others into our homes and into our lives, and so point people ultimately to Christ. This practical and realistic book explores how to make generous hospitality part of everyday life without becoming exhausted and overburdened.

The Turquoise Table

Author : Kristin Schell
Publisher : Thomas Nelson
ISBN 13 : 1400311411
Total Pages : 225 pages
Book Rating : 4.4/5 (3 download)

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Book Synopsis The Turquoise Table by : Kristin Schell

Download or read book The Turquoise Table written by Kristin Schell and published by Thomas Nelson. This book was released on 2017-06-06 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Loneliness is an epidemic right now, but it doesn't have to be that way. The Turquoise Table is Kristin Schell's invitation to you to connect with your neighbors and build friendships. Featured in Southern Living, Good Housekeeping, and the TODAY Show, Kristin introduces a new way to look at hospitality. Desperate for a way to slow down and connect, Kristin put an ordinary picnic table in her front yard, painted it turquoise, and began inviting friends and neighbors to join her. Life changed in her community, and it can change in yours too. Alongside personal and heartwarming stories, Kristin gives you: Stress-free ideas for kick-starting your own Turquoise Table Simple recipes to take outside and share with others Stories from people using Turquoise Tables in their neighborhoods Encouragement to overcome barriers that keep you from connecting This gorgeous book, with vibrant photography, invites you to make a difference right where you live. The beautiful design makes it ideal to give to a friend or to keep for yourself. Community and friendship are waiting just outside your front door.

The Cornell School of Hotel Administration on Hospitality

Author : Michael C. Sturman
Publisher : John Wiley & Sons
ISBN 13 : 1118016262
Total Pages : 519 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Cornell School of Hotel Administration on Hospitality by : Michael C. Sturman

Download or read book The Cornell School of Hotel Administration on Hospitality written by Michael C. Sturman and published by John Wiley & Sons. This book was released on 2011-03-31 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations

Paraclete Book of Hospitality

Author : Editors of Paraclete Press
Publisher : Paraclete Press
ISBN 13 : 1612611532
Total Pages : 94 pages
Book Rating : 4.6/5 (126 download)

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Book Synopsis Paraclete Book of Hospitality by : Editors of Paraclete Press

Download or read book Paraclete Book of Hospitality written by Editors of Paraclete Press and published by Paraclete Press. This book was released on 2012-02-01 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a person who is ready to respond to others. This book of monastic wisdom, practices, and reflection should inspire you to find new ways to respond to the world around you. There is nothing more central to the publishing mission of Paraclete Press than Christian hospitality, and we have pulled together what we've learned over the last 25 years. Chapters include: * Welcoming the stranger * Giving yourself away * The realness of caring for people * Food and table * Through the seasons of the church year * Opening your heart The result is an inspirational guide for practical living. From the book: "Is there anything more beautiful than the meeting of friends, the sharing of burdens, genuine caring love for another human being? Perhaps there is. Perhaps even more beautiful, in the Christian worldview, is when these things happen between those who are not friends, maybe they are strangers, or perhaps they are simply extending beyond their comfort zones to be friends, to listen or help in times of trouble, to show lo

The Art of Hospitality Companion Book

Author : Debi Nixon
Publisher :
ISBN 13 : 9781501898938
Total Pages : 0 pages
Book Rating : 4.8/5 (989 download)

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Book Synopsis The Art of Hospitality Companion Book by : Debi Nixon

Download or read book The Art of Hospitality Companion Book written by Debi Nixon and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a culture of radical hospitality that surprises and delights guests beyond their expectations.

Living the Hospitality of God

Author : Lucien Richard
Publisher : Paulist Press
ISBN 13 : 9780809139989
Total Pages : 110 pages
Book Rating : 4.1/5 (399 download)

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Book Synopsis Living the Hospitality of God by : Lucien Richard

Download or read book Living the Hospitality of God written by Lucien Richard and published by Paulist Press. This book was released on 2000 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Invites readers to an authentic vision of selfhood, calling us to be proactive in our interactions with others.

The Six Gifts of Hospitality

Author : L. S. Sewell
Publisher : Gospel Advocate Company
ISBN 13 : 9780892255368
Total Pages : 132 pages
Book Rating : 4.2/5 (553 download)

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Book Synopsis The Six Gifts of Hospitality by : L. S. Sewell

Download or read book The Six Gifts of Hospitality written by L. S. Sewell and published by Gospel Advocate Company. This book was released on 2005-04-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Join Laurel S. Sewell as she explores how we can meet the needs of others -hunger, thirst, shelter, clothing, comfort, companionship - through several powerful "gifts of hospitality."