Author : Basic Skills for Work
Publisher :
ISBN 13 :
Total Pages : 78 pages
Book Rating : 4.:/5 (979 download)
Book Synopsis Basic Skills and Communication for Hospital and Care: Guidelines and Training Materials by : Basic Skills for Work
Download or read book Basic Skills and Communication for Hospital and Care: Guidelines and Training Materials written by Basic Skills for Work and published by . This book was released on 2006 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: This UK resource is a curriculum that focuses on the important social and communication skills particularly required for healthcare workers. Table of contents: Part 1: Guidelines background * Information on the target group (Who are the Learners? Focusing on women. Focusing on migrants. How can we recognise reading, writing and numeracy problems? How can we recognise social skills?) * Working with the target group (Getting to know the learners. Providing motivation and incentives! Learning within a social process: Focus on teamwork. Family and community learning . Use of ICT as a useful tool for learning basic skills . Respecting diversity. Gender mainstreaming aspects) * Literacy and customer care (Learning targets for Module 1: Develop customer relationships build customer confidence in the level of service provided. Learning targets for Module 2: Meet the ongoing needs and expectations of your customers. Learning targets for Module 3: Develop the relationship between your customers and your organisation) * Literacy and care planning (Learning targets for Module 1: Reading and writing care plans, communication with others, prepare report and maintain records. Learning targets for Module 2: Communicate and work with others. Learning targets for Module 3: Incoming and outgoing telephone calls) * Health and safety (Learning targets for Module 1: Procedures for maintaining a healthy and safe workplace. Learning targets for Module 2: Procedures to review the effectiveness of health and safety procedures in your workplace) * Social skills (Learning targets for Module 1: Self-Knowledge. Learning targets for Module 2: Time - and team management. Learning targets for Module 3: Balance your own duties and responsibilities with the individual's needs, wishes and choices. Learning targets for Module 4: Contribute to the effectiveness of teams, identify and agree our own role and responsibilities within the team. Learning targets for module 5: Participate effectively as a team member. Learning targets for Module 5: Develop your own knowledge and practice. Learning targets for Module 6: Use new knowledge to improve your practice) * Numeracy Part 2: Toolbox exercises and learning materials (Working with customers. Care planning. Health and safety. Self knowledge. Time management. Team management. Weight. Measuring and mixing fluids. Reading information from bar charts. Getting proportions and quantities. Digital and analogue clocks).
