Your Company Sucks

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Author :
Publisher : BenBella Books, Inc.
ISBN 13 : 193561889X
Total Pages : 209 pages
Book Rating : 4.9/5 (356 download)

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Book Synopsis Your Company Sucks by : Mark Stevens

Download or read book Your Company Sucks written by Mark Stevens and published by BenBella Books, Inc.. This book was released on 2011-08-02 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's every businessperson's nightmare: his or her company is failing, dysfunctional, stuck in neutral, and is disappointing overall, from the finances to the customer feedback. Put bluntly—but candidly—the company sucks. That's the bad news. The good news is that it doesn't have to be that way. Every business can rebound from its lows, regain its momentum, thrill its customers, and be the source of pride and profits its owners and shareholders seek. This U-turn must begin with you, the owner or senior manager, declaring war on yourself. By facing the fact that the malaise is the business suffers from ultimately is your responsibility and your doing, and even more important, will not be rectified unless you take the lead. Face the hard truth. Take the difficult actions. Demonstrate determination, creativity and resolve. Your Company Sucks pulls back the curtain on business performance. To reveal the four real-world reasons businesses decline, to identify them as red flags, and to provide a powerful and innovative methodology to transition from failure to flourish. Mark Stevens reveals that there are not thousands of reasons businesses fail. The reasons fall under four major categories: 1. rudderless leadership 2. the lust-to-lax syndrome 3. incompetence 4. conventional thinking Identifying and addressing the reasons for your company's failure is the focus of the war. This insightful book shows that the key to long-term business success is for the leader to declare war on him/herself so that the company never rests on its laurels. It also demonstrates how customer satisfaction is a curse in disguise. You don't want to satisfy your customers—you want to thrill them.

Your Marketing Sucks

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Author :
Publisher : CreateSpace
ISBN 13 : 9781496140678
Total Pages : 262 pages
Book Rating : 4.1/5 (46 download)

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Book Synopsis Your Marketing Sucks by : Mark Stevens

Download or read book Your Marketing Sucks written by Mark Stevens and published by CreateSpace. This book was released on 2014-04-01 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marketing is always the primary force -- the catalyst, the driver, the tsunami -- for propelling the growth of a business. The problem is, the art and science of marketing is often poorly designed and terribly executed to the point that it just plain sucks. It fails to achieve the only legitimate goal for marketing: to drive a company's growth. In this Tenth Anniversary edition of Your Marketing Sucks, renowned CEO Mark Stevens guides the reader through the principles of successful, business-building marketing, expanding on and updating his global Best Seller with fresh new content focused on state of the art guidance for building a wired brand designed to thrive in the viral era. In this invaluable, time-tested book, the bedrock principles of extreme marketing are fused with the power of the Internet/social media to deliver exponential results. It is, in its totality, an idea whose time has come!

Why Managing Sucks and How to Fix It

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118426363
Total Pages : 290 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Why Managing Sucks and How to Fix It by : Jody Thompson

Download or read book Why Managing Sucks and How to Fix It written by Jody Thompson and published by John Wiley & Sons. This book was released on 2013-02-04 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change the way you think about work (and life) by focusing on results—and only results Why Managing Sucks and How to Fix It shows how the Results-Only Work Environment (ROWE) mindset can make you or your organization more entrepreneurial, more connected with the broader trends in your industry, and more willing to take smart risks. It explains how to set clear expectations and focus on the endpoint as opposed to managing the process that gets you there. With eyes set on getting rid of distractions, long meetings, and unnecessary updates, this book offers quick, everyday strategies to experience huge increases in productivity (without adding resources) and dramatic drops in turnover. Authors Ressler and Thompson began their work together at Best Buy where they are credited with revolutionizing the workplace Reframes thinking away from counting on general availability (Where's Bob?) to creating clear expectations (Does Bob know exactly what's expected of him?) Explains how to reduce the number of meetings while increasing their quality Shows how to eliminate scheduled events in order to increase critical thinking and improve communication ROWE is a bold, cultural transformation that permeates the attitudes and operating style of an entire workplace, leveling the playing field and giving people complete autonomy—to manage their measurable results using adult common sense.

Ask a Manager

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Publisher : Ballantine Books
ISBN 13 : 0399181814
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Good Comes First

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Author :
Publisher : BenBella Books
ISBN 13 : 1953295991
Total Pages : 254 pages
Book Rating : 4.9/5 (532 download)

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Book Synopsis Good Comes First by : S. Chris Edmonds

Download or read book Good Comes First written by S. Chris Edmonds and published by BenBella Books. This book was released on 2021-09-28 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the practical, step-by-step guide to creating a workplace culture that’s better for employees, customers, and stakeholders—and your company’s bottom line. For decades, talented people have tolerated old-school leaders who put results before respect, toxic company cultures, and workplaces that suck. But those days are over, and if leaders want to attract and retain the best employees—while improving productivity, customer service, employee satisfaction, and profits—it’s time for them to create work cultures where good comes first. The problem is that because the corporate world has too often been driven primarily by results, we seldom ask leaders to change their work cultures. Even if we did, most leaders don’t know how. This book provides the actionable inspiration and practical direction needed to make that change happen. In Good Comes First, S. Chris Edmonds and Mark S. Babbitt go beyond theoretical advice, using their combined 50 years of experience to present proven strategies for creating purposeful, positive and productive work cultures. Cultures where good comes first for employees, customers, leaders, and stakeholders—and where improved business outcomes quickly follow. In these pages, readers will learn to: Appreciate why a good comes first culture is a business imperative – especially for younger generations. Distance yourself from the competition that maintains its undefined work culture (one that most likely sucks). Identify what “good” means for your company in today’s business climate – and in the future of work. Define your uncompromising work culture as you build a foundation of respect AND results. Formalize your team’s servant purpose so that everyone understands how what your team does improves lives and communities. Specify respectful behaviors, so your desired values are observable, tangible, and measurable. Align your entire organization to your desired work culture – where good comes first every day. Assess the quality of your current work culture by measuring and monitoring how well your leaders and your executive team demonstrate your servant purpose, valued behaviors, strategies, and goals. Hold everyone accountable for both respect and results through modeling, celebrating, measuring, coaching, and mentoring leaders and team members. Implement real, needed change – and quit “thinking” and “talking” about change (but never really get change started). Become a change champion while creating a lasting legacy as a business leader. Build a team of good people doing good work in a good company. What’s more, Good Comes First shows you where potential barriers to success hide—and how to push through them—and illuminates the moments when you’ll feel the most satisfaction and gain the most traction. After reading this book, you will see that when done right, change is not only possible—it’s practical, powerful, and profitable. And you will realize that you are the right person, at the right time, to make that change happen.

Mean People Suck

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Author :
Publisher : Marketing Insider Publications
ISBN 13 : 9780997050837
Total Pages : 166 pages
Book Rating : 4.0/5 (58 download)

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Book Synopsis Mean People Suck by : Michael Brenner

Download or read book Mean People Suck written by Michael Brenner and published by Marketing Insider Publications. This book was released on 2019-10-25 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you happy? Like your job? Most people report low engagement and enthusiasm in their careers. And point their finger at a negative work culture, a mean boss... co-worker... or customer. Mean people suck. Some leaders believe that they need to be mean in order to be effective. Their lack of compassion creates negative relationships that lowers performance and profits Michael Brenner's Mean People Suck uses real-life experience and proven research to show why instead of blaming others, we can look inside ourselves, and learn how to use empathy to defeat "mean" in every situation. This insightful guide shows leaders, and employees how more emotional communication increases profits and enhances lives. You'll learn: Why employees are unhappy and the power of empathy to turn things around. How organizational charts disengage employees by neglecting the human element. Why empathy seems counter-intuitive to success. The secrets to a happy, meaningful and impactful career. If you're ready to enjoy a more gratifying professional and personal life, this book's stories and proven tips will help get you there - even if Mean People Suck.

How to Lead When Your Boss Can't (or Won't)

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Author :
Publisher : HarperCollins Leadership
ISBN 13 : 0785231161
Total Pages : 158 pages
Book Rating : 4.7/5 (852 download)

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Book Synopsis How to Lead When Your Boss Can't (or Won't) by : John C. Maxwell

Download or read book How to Lead When Your Boss Can't (or Won't) written by John C. Maxwell and published by HarperCollins Leadership. This book was released on 2019-10-01 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don’t let a bad boss or manager hold you back from being successful! Every day millions of people with high potential are frustrated and held back by incompetent leaders. New York Times bestselling author and leadership expert John C. Maxwell knows this because the number one question he gets asked is about how to lead when the boss isn’t a good leader. You don’t have to be trapped in your work situation. In this book, adapted from the million-selling The 360-Degree Leader, and now distilled down for busy professionals, Maxwell unveils the keys to successfully navigating the challenges of working for a bad boss. In How to Lead When Your Boss Can’t (or Won’t), Maxwell teaches you how to: position yourself for current and future success, take the high road with a poor leader, avoid common pitfalls, work well with teammates, and develop influence wherever you find yourself. Practicing the principles taught in this book will result in endless opportunities—for your organization, your career, and your life. You can learn how to lead when your boss can’t (or won’t).

My Job Sucks and I Can't Take It Anymore! Help!

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Author :
Publisher : Everlove & Bohannon Publish
ISBN 13 : 9780974068794
Total Pages : 192 pages
Book Rating : 4.0/5 (687 download)

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Book Synopsis My Job Sucks and I Can't Take It Anymore! Help! by : John L. White

Download or read book My Job Sucks and I Can't Take It Anymore! Help! written by John L. White and published by Everlove & Bohannon Publish. This book was released on 2007-07 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Meetings Suck

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Author :
Publisher :
ISBN 13 : 9781619614147
Total Pages : 155 pages
Book Rating : 4.6/5 (141 download)

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Book Synopsis Meetings Suck by : Cameron Herold

Download or read book Meetings Suck written by Cameron Herold and published by . This book was released on 2016 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You hear it all the time. It's the one thing that almost everyone in business can agree on. Except it's not actually true. Meetings don't suck--we suck at running meetings. When done right, meetings not only work, they make people and companies better. In Meetings Suck, world renowned business expert and growth guru Cameron Herold teaches you how to use focused, time effective meetings to help you and your company soar. This book shows you immediately actionable, step-by-step systems that ensures that you and everyone in your organization improves your meetings, right away. In the process, you'll turn meetings that suck into meetings that work."--Page [4] of cover.

Your Band Sucks

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Author :
Publisher : Penguin
ISBN 13 : 014310828X
Total Pages : 322 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis Your Band Sucks by : Jon Fine

Download or read book Your Band Sucks written by Jon Fine and published by Penguin. This book was released on 2016-05-03 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: A memoir charting thirty years of the American indie rock underground by a musician who was at its center Jon Fine spent nearly thirty years performing and recording with bands that played aggressive and challenging underground rock music, and, as he writes, at no point were any of those bands “ever threatened, even distantly, by actual fame.” Yet when the members of his 1980s post-hardcore band Bitch Magnet came together for an unlikely reunion tour in 2011, diehard fans traveled from far and wide to attend their shows, despite creeping middle-age obligations of parenthood and 9-to-5 jobs. Their devotion was testament to the remarkable staying power of indie culture. In indie rock’s pre-Internet glory days, bands like Bitch Magnet, Black Flag, Mission of Burma, and Sonic Youth—operating far outside commercial radio and major label promotion—attracted fans through word of mouth, college DJs, record stores, and zines. They found glory in all-night recording sessions, shoestring van tours, and endless appearances in grimy clubs. Some bands with a foot in this scene, like REM and Nirvana, eventually attained mainstream success. Many others, like Bitch Magnet, were beloved only by the most obsessed fans of the time. Your Band Sucks is an insider’s look at that fascinating, outrageous culture—how it emerged and evolved, how it grappled with the mainstream and vice versa, and its odd rebirth in recent years as countless bands reunited, briefly and bittersweetly. With backstage access to many key characters on the scene—and plenty of wit and sharply worded opinion—Fine delivers a memoir that affectionately yet critically portrays an important, heady moment in music history. Praise for Your Band Sucks: “Everything a cult-fave musician’s memoir should be: It’s a seductively readable book that requires no previous knowledge of the author, Bitch Magnet or any other band with which he’s played.” —Janet Maslin, The New York Times “Jon Fine has produced as evocative a portrait of the underground music scene as any wistful, graying post-punk could wish for.” —The Atlantic

When Your Job Sucks

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Author :
Publisher : Notion Press
ISBN 13 : 1638505160
Total Pages : 168 pages
Book Rating : 4.6/5 (385 download)

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Book Synopsis When Your Job Sucks by : Nisha Sanjeev

Download or read book When Your Job Sucks written by Nisha Sanjeev and published by Notion Press. This book was released on 2021-08-19 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you believe your university degrees will guarantee you job satisfaction? Whether you are a youngster frustrated about being in a job that doesn’t use your creativity and skills or a middle-aged professional stuck in a dead-end job seeking to be your own boss, this book provides a blueprint that can help you make major changes in your professional life. There is a pattern to who succeeds and who doesn't. Successful achievers do not succumb to the dark night of the soul phase of transformation. They identify and overcome their real fears during that period. And that’s just the first step… As you follow the professional journey of the ambitious protagonist, Samar, who is a banker turned businessman, you will learn the art of transitioning. Be it progressing from being an employee to becoming an entrepreneur or changing jobs, as the narrative unfolds, you will gain the confidence to map your own vision!

Works Well with Others

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Author :
Publisher : Penguin
ISBN 13 : 1101984139
Total Pages : 290 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Works Well with Others by : Ross McCammon

Download or read book Works Well with Others written by Ross McCammon and published by Penguin. This book was released on 2016-10-04 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: A hilarious and indispensable guide to the weirdness of the workplace from Esquire editor and Entrepreneur etiquette columnist Ross McCammon Ten years ago, Ross McCammon made an incredible and unexpected transition from working at an in-flight magazine in suburban Dallas to landing his dream job at Esquire in New York. What followed was a period of almost debilitating anxiety and awkwardness—interspersed with minor instances of professional glory—as McCammon learned how to navigate the workplace while feeling entirely ill-equipped for achieving success in his new career. Works Well with Others is McCammon’s “relentlessly funny and soberingly insightful”* journey from impostor to authority, a story that reveals the workplace for what it is: an often absurd landscape of ego and fear guided by social rules that no one ever talks about. By mining his own experiences at the magazine, McCammon provides advice on everything from firm handshakes to small talk in elevators to dealing with jerks and underminers. Here is an inspirational new way of looking at your job, your career, and success itself; an accessible guide for those of us who are smart, talented, and ambitious but who aren’t well-“leveraged” and don’t quite feel prepared for success . . . or know what to do once we’ve made it. *Entertainment Weekly

Your Brand Sucks

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Author :
Publisher :
ISBN 13 :
Total Pages : 160 pages
Book Rating : 4.5/5 (974 download)

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Book Synopsis Your Brand Sucks by : Ernie Harker

Download or read book Your Brand Sucks written by Ernie Harker and published by . This book was released on 2021-01-19 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you know what it takes to make your business stand out from the crowd?If you are a business owner with an established product or brand, this is the proverbial "must read." Why? Because you will either discover your existing brand is on point, or Your Brand Sucks will not only tell you why it sucks, it will tell you how to fix it and give you the confidence to go ahead with a rebrand, especially if you're already considering it. Whether you're a seasoned company that needs a brand course correction, or a small business startup that needs to establish a brand, this book is for you. It will reveal the most efficient, comprehensive, and effective approach you can adopt to establish a solid brand foundation and create the most fitting visual and verbal language to express it. Ernie will guide you through the universal building blocks of effective brand development and take you, step by step, through a proven, successful, and effective process to create a brand that is authentic to your organization and, more important, is remarkable to your customers. Ernie Harker has spent the last 25 years building brands as a creative producer, consultant and corporate marketing executive. He knows what it's like to get his hands dirty in the trenches of design and leading marketing teams as a brand architect. One of his greatest success stories was helping turn an old western themed convenience store brand into a $3 billion dollar adventure brand. Ernie condenses a careers worth of experience to bring you Your Brand Sucks. In Part I, you'll learn the basics of branding and some common mistakes to avoid. It will be a crash course in brand development that will open your eyes and mind. In Part II, you will be guided through the four steps of FIRE-ing up your brand strategy. You'll be asked to Find Your Brand Spark, Identify Your Target Customers, Realize Your Core Belief, and Establish Your Brand Adjectives.When these questions have been answered and the key leaders of your company are in agreement, the decisions are documented in the form of a brand strategy. In Part III, you will use your brand strategy as the background and rationale to design your brand blueprints in the form of colors, patterns, textures, fonts, image, vocabulary, and sound. These are the ingredients in your branding recipe that you'll use to create all of your advertising and marketing materials. You'll also learn the secrets and strategies to help you design a logo, write a snappy tagline, create a comprehensive Brand Bible, and learn how to use it to maintain brand consistency, ensuring that your amazing new brand will grow stronger and increase its focus with every decision you make. In Part IV you'll put your brand blueprints to work, to guide the production of all of your sales and marketing tools like websites, brochures, packaging, interior and exterior design, uniforms, dress codes, charities, product names, and more. This book intends to provide you with an effective tool to help you create a powerful, memorable, and highly effective brand that will stand the test of time. It will ignite your brand by helping you develop a solid foundation for your company's personality and guide you through the selection of the verbal and visual language needed to help bring everything to life. You'll create a brand that your customers will love, and your competitors will envy. - A brand that doesn't suck.

Your Service Sucks!

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Author :
Publisher : Lifesuccess Publishing
ISBN 13 : 9781599302843
Total Pages : 172 pages
Book Rating : 4.3/5 (28 download)

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Book Synopsis Your Service Sucks! by : Leanne Williamson

Download or read book Your Service Sucks! written by Leanne Williamson and published by Lifesuccess Publishing. This book was released on 2010-05 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever wanted to strangle the person standing behind the counter? 53% of customers in the marketplace today admit to firing a company due to poor customer service. Customer service is the single most important factor contributing to success in today's highly competitive marketplace. The days of just meeting expectations are long gone. Your Service Sucks by LeAnne Williamson and Victoria Bowring is the perfect resource for any business who wants to transform their customer service into customer excellence. Filled with specific tools and effective techniques, Your Service Sucks teaches you how to: * Defuse conflict in the workplace * Communicate effectively via telephone and email and in person * Build long term relationships with customers * Empower employees * Accurately read customers wants and needs This easy to read how to guide takes a humorous approach to a serious subject. You'll laugh, cringe, relate to the scenarios presented in this book, and most importantly learn how to retain loyal customers. Your Service Sucks is a comprehensive customer excellence training guide that will not only ensure your customer's satisfaction but increase your company's bottom line as well. With over 25 years in the customer excellence industry, LeAnne and Victoria's words of wisdom will help you achieve long lasting results in any business situation.

Spin Sucks

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Author :
Publisher : Pearson Education
ISBN 13 : 078974886X
Total Pages : 165 pages
Book Rating : 4.7/5 (897 download)

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Book Synopsis Spin Sucks by : Gini Dietrich

Download or read book Spin Sucks written by Gini Dietrich and published by Pearson Education. This book was released on 2014 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Go beyond PR spin! Master better ways to communicate honestly and regain the trust of your customers and stakeholders with this book.

Good Strategy Bad Strategy

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Author :
Publisher : Currency
ISBN 13 : 0307886239
Total Pages : 338 pages
Book Rating : 4.3/5 (78 download)

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Book Synopsis Good Strategy Bad Strategy by : Richard Rumelt

Download or read book Good Strategy Bad Strategy written by Richard Rumelt and published by Currency. This book was released on 2011-07-19 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good Strategy/Bad Strategy clarifies the muddled thinking underlying too many strategies and provides a clear way to create and implement a powerful action-oriented strategy for the real world. Developing and implementing a strategy is the central task of a leader. A good strategy is a specific and coherent response to—and approach for—overcoming the obstacles to progress. A good strategy works by harnessing and applying power where it will have the greatest effect. Yet, Rumelt shows that there has been a growing and unfortunate tendency to equate Mom-and-apple-pie values, fluffy packages of buzzwords, motivational slogans, and financial goals with “strategy.” In Good Strategy/Bad Strategy, he debunks these elements of “bad strategy” and awakens an understanding of the power of a “good strategy.” He introduces nine sources of power—ranging from using leverage to effectively focusing on growth—that are eye-opening yet pragmatic tools that can easily be put to work on Monday morning, and uses fascinating examples from business, nonprofit, and military affairs to bring its original and pragmatic ideas to life. The detailed examples range from Apple to General Motors, from the two Iraq wars to Afghanistan, from a small local market to Wal-Mart, from Nvidia to Silicon Graphics, from the Getty Trust to the Los Angeles Unified School District, from Cisco Systems to Paccar, and from Global Crossing to the 2007–08 financial crisis. Reflecting an astonishing grasp and integration of economics, finance, technology, history, and the brilliance and foibles of the human character, Good Strategy/Bad Strategy stems from Rumelt’s decades of digging beyond the superficial to address hard questions with honesty and integrity.

Good to Great

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Author :
Publisher : Harper Collins
ISBN 13 : 0066620996
Total Pages : 320 pages
Book Rating : 4.0/5 (666 download)

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Book Synopsis Good to Great by : Jim Collins

Download or read book Good to Great written by Jim Collins and published by Harper Collins. This book was released on 2001-10-16 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Challenge Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? The Study For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great? The Standards Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck. The Comparisons The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good? Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't. The Findings The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include: Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness. The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence. A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology. The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap. “Some of the key concepts discerned in the study,” comments Jim Collins, "fly in the face of our modern business culture and will, quite frankly, upset some people.” Perhaps, but who can afford to ignore these findings?