The Managers Book Of Decencies

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The Manager's Book of Decencies

Author : Steve G. Harrison
Publisher : McGraw Hill Professional
ISBN 13 : 0071509917
Total Pages : 242 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis The Manager's Book of Decencies by : Steve G. Harrison

Download or read book The Manager's Book of Decencies written by Steve G. Harrison and published by McGraw Hill Professional. This book was released on 2007-04-20 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies. This book shows the way. Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results skyrocket. But can a manager really adjust the culture of an entire work force, especially in a large corporation? Small decencies make it easy, and in this book Harrison describes dozens of such decencies, all field-tested by the best companies in the world. All represent small changes that produce big results. Addressing concerns at every level of corporate culture, from the entry level to the CEO's office, Harrison shows how decencies will enhance communication, build teamwork, boost productivity, and create a stronger dedication to a shared mission company-wide. The Manager's Book of Decencies provides real-life examples of small decencies that result in major business impact, and that you can put to use in your company. What is a Small Decency? Greet coworkers authentically and personally Remember to say thank you-or better yet, write thank you notes For meetings you convene, be the first to sit down and the last to get up Welcome visitors by name. Better yet call them “guests” Answer your own telephone Give away recognition when things go well; hoard responsibility when they don't Convey bad news in person When you make a mistake, admit it and apologize The Manager's Book of Decencies delivers a top-to-bottom approach to creating the kind of positive corporate culture, which has shown time and again to improve performance, attract and retain top talent, promote well-behaved organizations, and advance a vision of shared values. This is crucial reading for every manager.

The Decency Code: The Leader's Path to Building Integrity and Trust

Author : James E. Lukaszewski
Publisher : McGraw-Hill Education
ISBN 13 : 9781260455397
Total Pages : 240 pages
Book Rating : 4.4/5 (553 download)

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Book Synopsis The Decency Code: The Leader's Path to Building Integrity and Trust by : James E. Lukaszewski

Download or read book The Decency Code: The Leader's Path to Building Integrity and Trust written by James E. Lukaszewski and published by McGraw-Hill Education. This book was released on 2020-03-17 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide to creating an honest, ethical workplace culture in any industry In The Manager’s Book of Decencies, Stephen Harrison showed how even the smallest gestures can produce big results and change the culture of an entire workforce. Now the author of that prescient bestseller has teamed up with Jim Lukaszewski, America’s Crisis Guru® to write the definitive guide to transforming or restoring your workplace into a showplace of honest, ethical behavior. Accountability, civility, compassion, empathy, honesty, humility, and principle: these are the seven characteristics embodied by every truly decent leader. The best organizations develop and maintain a civil culture, valuing ethical behavior, honesty, and integrity as much, or even more, than profitability. The Decency Code provides you with practical pathways to creating or restoring that type of culture. These strategies address the evolving workplace: flexible, fast-moving, delayered, virtual, unstable, out-of-balance, ambiguous, global, diverse, and ruthlessly competitive. Here are actionable tools and strategies to help you build your workplace on a new standard of honest, ethical behavior, along with informative case studies that examine the behavior of both ethical and unethical companies. Today’s climate of corporate cultural disorder needs a new type of leader, men and women who replace confusion with order, opaqueness with clarity, complexity with simplicity, hopelessness with confidence, greed with selflessness, and suspicion with trust. The common-sense prescriptions offered in The Decency Code can help you become the type of leader you wish to be—and effect the change you wish to see. This book is required reading for ethically conscious managers everywhere.

Small Decencies

Author : John Cowan
Publisher :
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis Small Decencies by : John Cowan

Download or read book Small Decencies written by John Cowan and published by . This book was released on 1992 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the bestselling tradition of Robert Fulghum, this inspiring, insightful, and beautifully-written collection of essays explores how to incorporate small decencies into daily interactions, making work life and other aspects of life more meaningful and celebratory.

The Art of Fairness

Author : David Bodanis
Publisher : Abrams
ISBN 13 : 1647003865
Total Pages : 288 pages
Book Rating : 4.6/5 (47 download)

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Book Synopsis The Art of Fairness by : David Bodanis

Download or read book The Art of Fairness written by David Bodanis and published by Abrams. This book was released on 2021-09-07 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a New York Times bestselling author, a fresh and detail-rich argument that the best way to lead is to be fair Can you succeed without being a terrible person? We often think not: recognizing that, as the old saying has it, “nice guys finish last.” But does that mean you have to go to the other extreme and be a bully or Machiavellian to get anything done? In The Art of Fairness, bestselling author David Bodanis uses thrilling case studies to show there's a better path, leading neatly in between. He reveals how it was fairness, applied with skill, that led the Empire State Building to be constructed in barely a year––and how the same techniques brought a quiet English debutante to become an acclaimed jungle guerrilla fighter. In ten vivid profiles featuring pilots, presidents, and even the producer of Game of Thrones, we see that the path to greatness doesn't require crushing displays of power or tyrannical ego. Simple fair decency can prevail. With surprising insights from across history––including the downfall of the very man who popularized the phrase “nice guys finish last”––The Art of Fairness charts a refreshing and sustainable new approach to cultivating integrity and influence.

Decent People, Decent Company

Author : Robert L. Turknett
Publisher : Nicholas Brealey
ISBN 13 : 0891062890
Total Pages : 228 pages
Book Rating : 4.8/5 (91 download)

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Book Synopsis Decent People, Decent Company by : Robert L. Turknett

Download or read book Decent People, Decent Company written by Robert L. Turknett and published by Nicholas Brealey. This book was released on 2012-05-15 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring character back to the workplace. Inspiring people who lead with integrity move things forward, garner commitment from others, and are willing to ask the tough questions when necessary. These are the real leaders who generate and sustain cultures of character in organizations. Decent People, Decent Company now puts the power to develop the core qualities of leadership character into the hands of anyone dedicated to bringing integrity, respect, and personal responsibility back to the workplace - regardless of their place in the organization. Drawing on more than 25 years experience working with hundreds of CEO, managers, and teams, this innovative husband and wife team provide both the inspiration and the tools to help people move from asking "Why don't they?" to asking "What can I?" With their original and dynamic Leadership Character Model, the Turknetts have captured the essence of what it takes to revitalize attitudes and behavior, unleash leadership integrity, and reinvigorate organizations. Decent People, Decent Company identifies the eight essential traits of leadership character: empathy, emotional mastery, lack of blame, humility, accountability, courage, self-confidence, and focus on the whole. In chapters that focus on each quality individually, dozens of leaders, in their own words, bring to life the struggles and triumphs of developing the behaviours of character and ethical leadership required to bring out the best in everyone.

Decency

Author : Charles S. Lauer
Publisher :
ISBN 13 : 9780974386034
Total Pages : 241 pages
Book Rating : 4.3/5 (86 download)

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Book Synopsis Decency by : Charles S. Lauer

Download or read book Decency written by Charles S. Lauer and published by . This book was released on 2005-01-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chuck Lauer understands that decency is about doing the right thing and being a good person. The publisher of Modern Healthcare for over 25 years, Chuck Lauer has reminded everyone, in his Publisher's Letters section, what it means to be a better person and to lead a fuller life.

Win With Decency

Author : Douglass and Lisa-Marie Hatcher
Publisher : Communicate4impact
ISBN 13 : 9781734446906
Total Pages : 110 pages
Book Rating : 4.4/5 (469 download)

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Book Synopsis Win With Decency by : Douglass and Lisa-Marie Hatcher

Download or read book Win With Decency written by Douglass and Lisa-Marie Hatcher and published by Communicate4impact. This book was released on 2020-02-14 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Win With Decency takes the five human qualities--Humility, Empathy, Vulnerability, Gratitude, and Generosity--and shows you how transform those qualities into business skills that create competitive advantage for brands in the 2020s marketplace and beyond.

The Project Management Answer Book

Author : PMP Jeff Furman
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523096942
Total Pages : 336 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The Project Management Answer Book by : PMP Jeff Furman

Download or read book The Project Management Answer Book written by PMP Jeff Furman and published by Berrett-Koehler Publishers. This book was released on 2014-12 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: If it's essential to project management... it's in here! The first edition of The Project Management Answer Book addressed all the key principles of project management that every project manager needs to know. With a new chapter on scrum agile, updates throughout, and many new PMP® test tips, this new edition builds on that solid foundation. The structure of this update maps closely to the PMBOK® Guide, Fifth Edition, and is designed to assist anyone studying for the PMP® and other certification exams. Helpful sections cover: • Networking and social media tips for PMs, including the best professional organizations, virtual groups, and podcast resources • The formulas PMs need to know, plus a template to help certification candidates prepare and self-test for their exams • Quick study sheet for the processes covered on the PMP® exam • Key changes in PMBOK® Guide, Fifth Edition, for readers familiar with earlier versions who want “the skinny” on the new version. PMs at every level will find real gold in the information nuggets provided in this new edition. Those new to project management will find the comprehensive coverage and the depth of the answers especially valuable, and will like the easy-to-read style and Q&A format. For experienced managers looking for new tools and skills to help them pass their PMP® or other certification exams, this is a must-have resource.

Stark Decency

Author : Allen V. Koop
Publisher : UPNE
ISBN 13 : 1611681006
Total Pages : 184 pages
Book Rating : 4.6/5 (116 download)

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Book Synopsis Stark Decency by : Allen V. Koop

Download or read book Stark Decency written by Allen V. Koop and published by UPNE. This book was released on 2000-09-26 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: An evocative history of a World War II German POW camp in New Hampshire, where friendships among prisoners, guards, and villagers overcame the bitter divisions of war

Bottom-Line Call Center Management

Author : David L. Butler
Publisher : Routledge
ISBN 13 : 1136426221
Total Pages : 199 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Bottom-Line Call Center Management by : David L. Butler

Download or read book Bottom-Line Call Center Management written by David L. Butler and published by Routledge. This book was released on 2007-06-01 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.

Management Studies in Crisis

Author : Dennis Tourish
Publisher : Cambridge University Press
ISBN 13 : 1108480470
Total Pages : 315 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis Management Studies in Crisis by : Dennis Tourish

Download or read book Management Studies in Crisis written by Dennis Tourish and published by Cambridge University Press. This book was released on 2019-07-18 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management research is criticised for poor research practices and not addressing important problems. Tourish proposes fundamental changes to rescue it from crisis. A must read for management and organisation scholars, practising managers, university administrators and policy makers within higher education.

People Before Tech

Author : Duena Blomstrom
Publisher : Bloomsbury Publishing
ISBN 13 : 147298546X
Total Pages : 273 pages
Book Rating : 4.4/5 (729 download)

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Book Synopsis People Before Tech by : Duena Blomstrom

Download or read book People Before Tech written by Duena Blomstrom and published by Bloomsbury Publishing. This book was released on 2021-05-13 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fascinating guide for business leaders looking to ensure that their teams remain productive and engaged in the digital era. Businesses across all sectors now realise that, if they intend on staying competitive in the 21st century, then they must embrace new innovative technologies and methodologies such as AI, automation, digital platforms and Agile. But when too much focus is placed on digital transformation, teams within the organization become overlooked – the uniquely human benefits that arise from a well-functioning, collaborative team become neglected, and the employees themselves become unmotivated and overly dependent upon the quantifiable benefits of technology. In People Before Tech, Duena Blomstrom uncovers the true potential of teams in modern organizations by highlighting the importance of psychological safety. This ground-breaking approach leads to a powerful group dynamic that allows teams to take risks, create and innovate without fear of repercussion. With fascinating research, controversial approaches and an international array of case studies, this book provides practical guidance on how business and technology leaders as well as HR professionals can draw upon psychological safety to create and cultivate satisfied, efficient and high-performing teams within their organization.

Effective People Management

Author : Pat Wellington
Publisher : Kogan Page Publishers
ISBN 13 : 0749462868
Total Pages : 248 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Effective People Management by : Pat Wellington

Download or read book Effective People Management written by Pat Wellington and published by Kogan Page Publishers. This book was released on 2011-03-03 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share. Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems. By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy.

Results

Author : Charlie Baker
Publisher : Harvard Business Press
ISBN 13 : 1647821819
Total Pages : 158 pages
Book Rating : 4.6/5 (478 download)

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Book Synopsis Results by : Charlie Baker

Download or read book Results written by Charlie Baker and published by Harvard Business Press. This book was released on 2022-05-24 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Leader's Guide to Executing Change and Delivering Results. Governor Charlie Baker, one of the most popular governors in the United States, with a reputation for getting things done, wants to put the service back into public service: "Wedge issues may be great for making headlines," he writes, "but they do not move us forward. Success is measured by what we accomplish together. Our obligation to the people we serve is too important to place politics and partisanship before progress and results." For the Governor and his longtime associate Steve Kadish, these words are much more than political platitudes. They are at the heart of a method for delivering results—and getting past politics—the two developed while working together in top leadership positions in the public and private sectors. Distilled into a four-step framework, Results is the much-needed implementation guide for anyone in public service, as well as for leaders and managers in large organizations hamstrung by bureaucracy and politics. With a broad range of examples, Baker, a Republican, and Kadish, a Democrat, show how to move from identifying problems to achieving results in a way that bridges divides instead of exacerbating them. They show how government can be an engine of positive change and an example of effective operation, not just a hopeless bureaucracy. Results is not only about getting things done, but about renewing people's faith in public service. Empty promises feed disengagement when instead we need confidence in our government and the services it delivers. When a mob attacked the US Capitol Building on January 6, 2021, the very core of our democracy and our sense of government were threatened. Demonstrating that government can work—the goal of this book—is vital to ensuring the future of our democracy.

Hospitality & Tourism Human Relations Management in Africa

Author : Dr. Lumumba U. Ubani
Publisher : AuthorHouse
ISBN 13 : 1467009253
Total Pages : 464 pages
Book Rating : 4.4/5 (67 download)

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Book Synopsis Hospitality & Tourism Human Relations Management in Africa by : Dr. Lumumba U. Ubani

Download or read book Hospitality & Tourism Human Relations Management in Africa written by Dr. Lumumba U. Ubani and published by AuthorHouse. This book was released on 2012-01-31 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book draws attention to the topic of hospitality and tourism Human Relations Management in Africa. It urges hospitality and tourism organisations in Africa to identify the urgent need for the major challenges and develop an in-depth human relations management practices which will balance global competitiveness, multi-national flexibility and the building of a worldwide interrelationship. Achieving this balance will require organisations to develop the cultural sensitivity and ability to manage and leverage learning for building future capabilities. In addressing the issues of developing effective human relations in hospitality and tourism management, the following areas should be considered: (1) Identifying the nature and the implications of national cultural differences within the body of human resources. (2) Establishing a basis for building understanding and awareness of cultural differences and how they may be managed. (3) Formulating a framework for developing a high performance strategy which takes account of cultural differences and leverages the diversity present in their organizations. The book has emphatically drawn the attention of management to their African indigenousness. This has expressly stated that the topic of African Management Human Behavioural orientation is a cardinal prerequisite for a viable human relations management strategy.

Lost Decency

Author : Atta Arghandiwal
Publisher :
ISBN 13 : 9780997887006
Total Pages : 298 pages
Book Rating : 4.8/5 (87 download)

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Book Synopsis Lost Decency by : Atta Arghandiwal

Download or read book Lost Decency written by Atta Arghandiwal and published by . This book was released on 2016-08-23 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A stunning and poignant memoir . . . a treasure. An exemplary job of portraying the struggles of the first Afghan-American generation." -Dr. Belal A. Kaifi, Associate Professor of Business Administration, Trident University International"

Hello!

Author : Kate Edwards
Publisher : Springer
ISBN 13 : 1137489715
Total Pages : 203 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis Hello! by : Kate Edwards

Download or read book Hello! written by Kate Edwards and published by Springer. This book was released on 2016-04-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hello! And Every Little Thing that Matters will transform the way businesses interact with customers – delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable.