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The Chief HR Officer

Author : Patrick M. Wright
Publisher : John Wiley & Sons
ISBN 13 : 0470905344
Total Pages : 341 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis The Chief HR Officer by : Patrick M. Wright

Download or read book The Chief HR Officer written by Patrick M. Wright and published by John Wiley & Sons. This book was released on 2011-04-19 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE CHIEF HR OFFICER The Chief HR Officer offers the most current thinking on the evolving role of the chief human resource officer (CHRO). An essential resource for experienced and aspiring CHROs, the book shows leaders how to best prepare for and perform this critical role. This comprehensive book shows how, in today’s extremely competitive work environment, the job of the CHRO has expanded to encompass many important roles. Among other things, HR leaders must adapt to and address the demands of an increasingly diverse and demanding workforce, globalization, stricter regulatory requirements, increased accountability to the CEO and board of directors, and the complexity of leading the HR function with often limited resources. This vital guide is filled with rare insights and practical guidance from some of the country’s most successful CHROs who have been in the trenches as well as top academics researching the field including Randy MacDonald (IBM), Eva Sage-Gavin (Gap Inc.), L. Kevin Cox (American Express), Mirian M. Graddick-Weir (Merck), and Dave Ulrich (Ross School of Business, University of Michigan, and The RBL Group). Sponsored by the National Academy of Human Resources (NAHR), the book covers a wealth of topics including how to develop a perspective and set of skills to effectively lead and perform in the role and how to approach strategy, management, leadership, ethics, and talent. In addition, the authors include information on forming and implementing activities that will further the firm’s strategy, advice for coaching and counseling the CEO, and much more.

The Chief HR Officer

Author : Patrick M. Wright
Publisher : John Wiley & Sons
ISBN 13 : 1118023242
Total Pages : 341 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Chief HR Officer by : Patrick M. Wright

Download or read book The Chief HR Officer written by Patrick M. Wright and published by John Wiley & Sons. This book was released on 2011-03-10 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for THE CHIEF HR OFFICER The Chief HR Officer offers the most current thinking on the evolving role of the chief human resource officer (CHRO). An essential resource for experienced and aspiring CHROs, the book shows leaders how to best prepare for and perform this critical role. This comprehensive book shows how, in today’s extremely competitive work environment, the job of the CHRO has expanded to encompass many important roles. Among other things, HR leaders must adapt to and address the demands of an increasingly diverse and demanding workforce, globalization, stricter regulatory requirements, increased accountability to the CEO and board of directors, and the complexity of leading the HR function with often limited resources. This vital guide is filled with rare insights and practical guidance from some of the country’s most successful CHROs who have been in the trenches as well as top academics researching the field including Randy MacDonald (IBM), Eva Sage-Gavin (Gap Inc.), L. Kevin Cox (American Express), Mirian M. Graddick-Weir (Merck), and Dave Ulrich (Ross School of Business, University of Michigan, and The RBL Group). Sponsored by the National Academy of Human Resources (NAHR), the book covers a wealth of topics including how to develop a perspective and set of skills to effectively lead and perform in the role and how to approach strategy, management, leadership, ethics, and talent. In addition, the authors include information on forming and implementing activities that will further the firm’s strategy, advice for coaching and counseling the CEO, and much more.

Startup CEO

Author : Matt Blumberg
Publisher : John Wiley & Sons
ISBN 13 : 1119723663
Total Pages : 486 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Startup CEO by : Matt Blumberg

Download or read book Startup CEO written by Matt Blumberg and published by John Wiley & Sons. This book was released on 2020-08-04 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: You’re only a startup CEO once. Do it well with Startup CEO, a "master class in building a business." —Dick Costolo, Former CEO, Twitter Being a startup CEO is a job like no other: it’s difficult, risky, stressful, lonely, and often learned through trial and error. As a startup CEO seeing things for the first time, you’re likely to make mistakes, fail, get things wrong, and feel like you don’t have any control over outcomes. Author Matt Blumberg has been there, and in Startup CEO he shares his experience, mistakes, and lessons learned as he guided Return Path from a handful of employees and no revenues to over $100 million in revenues and 500 employees. Startup CEO is not a memoir of Return Path's 20-year journey but a thoughtful CEO-focused book that provides first-time CEOs with advice, tools, and approaches for the situations that startup CEOs will face. You'll learn: How to tell your story to new hires, investors, and customers for greater alignment How to create a values-based culture for speed and engagement How to create business and personal operating systems so that you can balance your life and grow your company at the same time How to develop, lead, and leverage your board of directors for greater impact How to ensure that your company is bought, not sold, when you exit Startup CEO is the field guide every CEO needs throughout the growth of their company.

Talent Wins

Author : Ram Charan
Publisher : Harvard Business Press
ISBN 13 : 1633691195
Total Pages : 192 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Talent Wins by : Ram Charan

Download or read book Talent Wins written by Ram Charan and published by Harvard Business Press. This book was released on 2018-03-06 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Radical Advice for Reinventing Talent--and HR Most executives today recognize the competitive advantage of human capital, and yet the talent practices their organizations use are stuck in the twentieth century. Typical talent-planning and HR processes are designed for predictable environments, traditional ways of getting work done, and organizations where "lines and boxes" still define how people are managed. As work and organizations have become more fluid--and business strategy is no longer about planning years ahead but about sensing and seizing new opportunities and adapting to a constantly changing environment--companies must deploy talent in new ways to remain competitive. Turning conventional views on their heads, talent and leadership experts Ram Charan, Dominic Barton, and Dennis Carey provide leaders with a new and different playbook for acquiring, managing, and deploying talent--for today's agile, digital, analytical, technologically driven strategic environment--and for creating the HR function that business needs. Filled with examples of forward-thinking companies that have adopted radical new approaches to talent (such as ADP, Amgen, BlackRock, Blackstone, Haier, ING, Marsh, Tata Communications, Telenor, and Volvo), as well as the juggernauts and the startups of Silicon Valley, this book shows leaders how to bring the rigor that they apply to financial capital to their human capital--elevating HR to the same level as finance in their organizations. Providing deep, expert insight and advice for what needs to change and how to change it, this is the definitive book for reimagining and creating a talent-driven organization that wins.

Chief Joy Officer

Author : Richard Sheridan
Publisher : Penguin
ISBN 13 : 0735218226
Total Pages : 290 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis Chief Joy Officer by : Richard Sheridan

Download or read book Chief Joy Officer written by Richard Sheridan and published by Penguin. This book was released on 2018-12-04 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: A 2018 Nautilus Book Award Winner for Business and Leadership! The founder of Menlo Innovations and author of the business culture cult classic Joy, Inc offers an inspirational guide to leaders seeking joy in the challenge of leading others. Rich Sheridan's Joy, Inc. told the story of how his tiny software company in Ann Arbor, Michigan achieved success and renown by embracing offbeat culture and human-centered values. In Chief Joy Officer, he turns his attention from culture to leadership, and draws on his experience running Menlo and consulting elsewhere to offer a wise, provocative guide on how anyone can build leadership capacity for joy within their own organization. Chief Joy Officer offers sage, hard-won advice to any manager or leader who yearns to make more of an impact on the lives of others, including: * Self-understanding is the cornerstone for every virtue of leadership: authenticity, trust, humility, and optimism. * Good leaders make more leaders: Learn to judge your performance not on whether people are doing what they're told, but whether they're developing independent leadership capacity. * Influencing up is just as important is influencing down: how to encourage different thinking in those above you in your organizations. Filled with colorful anecdotes from Sheridan's personal journey and wisdom from many leadership mentors, Chief Joy Officer offers an approachable, down-to-earth philosophy and practice that will help even the most disillusioned of middle managers bring a renewed sense of purpose to their work building others.

HR in the Boardroom

Author : W. Wright
Publisher : Springer
ISBN 13 : 1137450916
Total Pages : 241 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis HR in the Boardroom by : W. Wright

Download or read book HR in the Boardroom written by W. Wright and published by Springer. This book was released on 2015-04-22 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique guide explores how senior HR executives can build strong working relationships with the CEO, other members of the executive team, and the board of directors. With case studies and interviews with HR professionals from a range of industries and locations, this is truly the first book of its kind.

Redefining HR

Author : Lars Schmidt
Publisher : Kogan Page Publishers
ISBN 13 : 1789667054
Total Pages : 281 pages
Book Rating : 4.7/5 (896 download)

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Book Synopsis Redefining HR by : Lars Schmidt

Download or read book Redefining HR written by Lars Schmidt and published by Kogan Page Publishers. This book was released on 2021-01-03 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these times of change and disruption, HR must adapt, fast. But how can HR professionals critically assess their current processes and activities to identify what areas they need to think differently about in order to drive business results? This book provides the answers to enable all aspects of the people function to perform to their full potential. Redefining HR is a refreshing take on the evolution of the field of Human Resources and People Operations. It's an in-depth guide to the fundamental components of modern HR, and provides a tangible framework of progressive ideas and practices for HR practitioners, people leaders, and business executives. This is not a theoretical examination of HR. This is a book for practitioners, with insights from people professionals at the leading edge of HR's transformation from companies including Hubspot, Reddit, Stripe, Mastercard, Eventbrite, VaynerMedia, Asana. Written by a leading innovator in the HR industry, this book illuminates new perspectives and approaches for rethinking recruitment, talent management, performance and reward to save time, reduce costs and achieve greater business success. It covers key HR practices including diversity and inclusion, people analytics, learning and development (L&D) and employee experience and is supported by global case studies from organizations including Siemens, Upwork, CVS, Schneider Electric, Delivery Hero, and more. Redefining HR is an essential resource for all HR professionals business leaders wanting to create an exceptional people management function.

People Operations

Author : Jay Fulcher
Publisher : John Wiley & Sons
ISBN 13 : 1119785235
Total Pages : 61 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis People Operations by : Jay Fulcher

Download or read book People Operations written by Jay Fulcher and published by John Wiley & Sons. This book was released on 2021-06-22 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the Best Companies are Skipping HR and Winning the Future of Work with People Ops People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration—"paperwork"—and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people. You'll receive the end-to-end guide to: Digitizing legacy HR functions Using robots for the busywork you hate Employing software to design and improve your employee experience Assembling and empowering your "people team" Utilizing the included plans and templates to guide each stage of your business transformation Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.

Chief Talent Officer

Author : Jack Phillips
Publisher : Taylor & Francis
ISBN 13 : 1317749359
Total Pages : 322 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Chief Talent Officer by : Jack Phillips

Download or read book Chief Talent Officer written by Jack Phillips and published by Taylor & Francis. This book was released on 2016-12-08 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world’s best talent executives, this book illuminates the role from the CLO’s perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.

Rethinking Strategic HR

Author : John Sullivan
Publisher : Wolters Kluwer
ISBN 13 : 9780808011002
Total Pages : 460 pages
Book Rating : 4.0/5 (11 download)

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Book Synopsis Rethinking Strategic HR by : John Sullivan

Download or read book Rethinking Strategic HR written by John Sullivan and published by Wolters Kluwer. This book was released on 2005-02-28 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary goal of this book is to show you new ways to improve the business impact of your HR function by up to 25 percent. Because the goal is so high, The approaches that permeate this book are aggressive ones that are designed to make you rethink everything you do in HR. Authored by one of the industry's most respected thinkers, Rethinking Strategic HR is a forward-thinking look at building a smarter, more powerful HR strategy in any organization. Throwing out the old, conventional approaches, this provocative book provides a hard-hitting guide to 21st century HR strategy that will challenge you to think in bold, new ways. From critiques of traditional practices to specific day-to-day steps to strategic thinking, you'll get a new perspective on HR including: A clear definition of what is and what is not strategic the five distinct levels of contribution that HR can make A list of the most-used HR department strategies Tools for assessing your own strategic level A chart on how to make 'fact-based' decisions How HR routinely 'under-costs' its decisions How to make a strategic case to your CFO and more!

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181814
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Artificial Intelligence for HR

Author : Ben Eubanks
Publisher : Kogan Page Publishers
ISBN 13 : 1398604011
Total Pages : 273 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Artificial Intelligence for HR by : Ben Eubanks

Download or read book Artificial Intelligence for HR written by Ben Eubanks and published by Kogan Page Publishers. This book was released on 2022-01-03 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence is changing the world of work. How can HR professionals understand the variety of opportunities AI has created for the HR function and how best to implement these in their organization? This book provides the answers. From using natural language processing to ensure job adverts are free from bias and gendered language to implementing chatbots to enhance the employee experience, artificial intelligence can add value throughout the work of HR professionals. Artificial Intelligence for HR demonstrates how to leverage this potential and use AI to improve efficiency and develop a talented and productive workforce. Outlining the current technology landscape as well as the latest AI developments, this book ensures that HR professionals fully understand what AI is and what it means for HR in practice. Alongside coverage of employee engagement and recruitment, this second edition features new material on applications of AI for virtual work, reskilling and data integrity. Packed with practical advice, research and new and updated case studies from global organizations including Uber, IBM and Unilever, the second edition of Artificial Intelligence for HR will equip HR professionals with the knowledge they need to improve people operational efficiencies, and allow AI solutions to become enhancements for driving business success.

Fundamentals of Human Resource Management

Author : Raymond A. Noe
Publisher : McGraw-Hill/Irwin
ISBN 13 : 9780072825671
Total Pages : 0 pages
Book Rating : 4.8/5 (256 download)

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Book Synopsis Fundamentals of Human Resource Management by : Raymond A. Noe

Download or read book Fundamentals of Human Resource Management written by Raymond A. Noe and published by McGraw-Hill/Irwin. This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Way of the HR Warrior

Author : Monica Frede
Publisher : LifeTree Media
ISBN 13 : 1928055338
Total Pages : 150 pages
Book Rating : 4.9/5 (28 download)

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Book Synopsis The Way of the HR Warrior by : Monica Frede

Download or read book The Way of the HR Warrior written by Monica Frede and published by LifeTree Media. This book was released on 2018-09-07 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Resources has immense power to affect an organization’s bottom line as well as its culture, but it gets a bad rap. In The Way of the HR Warrior Monica Frede and Keri Ohlrich aim to inspire an HR revolution. The Way of the HR Warrior is a guide for HR professionals who really care to demonstrate the true power of the HR department to influence business strategy and the bottom line, especially in the changing landscape of business with a multi-generational and global workforce, the gig economy, the knowledge economy, the rise of conscious consumerism, and increasing regulations. The list of challenges is long, but a common thread impacting the success every business has is its human capital. When management empowers their HR department and the HR professionals step up and master the fundamental competencies of their position, those who work up close and personal with people in the office can take up their rightful role as an HR Warrior! An HR Warrior is courageous, humble, accurate, resilient, goal-oriented, and exemplary. Alongside the practical advice in the book, readers will find real-life stories from Ohlrich and Frede about how they have applied the CHARGE framework in their own careers and organizations to great effect in their 25 years of experience as HR leaders working for small organizations, start-ups, and Fortune 500 companies. Ohlrich and Frede bring a warm, purposeful, heart-centered toughness to the role of the HR professional that is both instructive and inspiring. Through their CHARGE framework, they share their tough-love approach to developing the core skills needed by HR professionals to become HR Warriors. In this book, readers will: See the potential impact they can have on their organizations Identify ways to align their efforts with their organization’s business goals Reveal areas for personal growth and professional development using self and workplace assessment tools Be inspired by real stories from the front lines of human resources in a variety of work environments Witty and brutally honest, this book is for anyone who makes HR their business.

Work Rules!

Author : Laszlo Bock
Publisher : Twelve
ISBN 13 : 1455554804
Total Pages : 446 pages
Book Rating : 4.4/5 (555 download)

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Book Synopsis Work Rules! by : Laszlo Bock

Download or read book Work Rules! written by Laszlo Bock and published by Twelve. This book was released on 2015-04-07 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the visionary head of Google's innovative People Operations comes a groundbreaking inquiry into the philosophy of work -- and a blueprint for attracting the most spectacular talent to your business and ensuring that they succeed. "We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing." So says Laszlo Bock, former head of People Operations at the company that transformed how the world interacts with knowledge. This insight is the heart of Work Rules!, a compelling and surprisingly playful manifesto that offers lessons including: Take away managers' power over employees Learn from your best employees-and your worst Hire only people who are smarter than you are, no matter how long it takes to find them Pay unfairly (it's more fair!) Don't trust your gut: Use data to predict and shape the future Default to open-be transparent and welcome feedback If you're comfortable with the amount of freedom you've given your employees, you haven't gone far enough. Drawing on the latest research in behavioral economics and a profound grasp of human psychology, Work Rules! also provides teaching examples from a range of industries-including lauded companies that happen to be hideous places to work and little-known companies that achieve spectacular results by valuing and listening to their employees. Bock takes us inside one of history's most explosively successful businesses to reveal why Google is consistently rated one of the best places to work in the world, distilling 15 years of intensive worker R&D into principles that are easy to put into action, whether you're a team of one or a team of thousands. Work Rules! shows how to strike a balance between creativity and structure, leading to success you can measure in quality of life as well as market share. Read it to build a better company from within rather than from above; read it to reawaken your joy in what you do.

The 9 Faces of HR

Author : Kris Dunn
Publisher :
ISBN 13 : 9781586445737
Total Pages : 0 pages
Book Rating : 4.4/5 (457 download)

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Book Synopsis The 9 Faces of HR by : Kris Dunn

Download or read book The 9 Faces of HR written by Kris Dunn and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Popular blogger and CHRO Kris Dunn presents a hard, but compelling reality: every HR professional on the planet can be classified as one of 9 "Faces" based on your career level and your ability to innovate and drive change. The book opens with a behavioral assessment, so readers can quickly identify their own "HR Face" then reveals career tracks, behavioral markers, ROI, macro-trends driving behavior, and market demand for each face. Which face are you? Which one do you want to be? Whether you're a solo HR pro trying to make your way in the world or an HR leader trying to build a cohesive HR team, this is your no-BS playbook to empowering your HR career and elevating our profession.

The Great Workplace

Author : Michael J. Burchell
Publisher : John Wiley & Sons
ISBN 13 : 0470931728
Total Pages : 277 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis The Great Workplace by : Michael J. Burchell

Download or read book The Great Workplace written by Michael J. Burchell and published by John Wiley & Sons. This book was released on 2010-11-23 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gold Medal Winner, Human Resources and Employee Training, 2012 Axiom Business Book Awards Trust, Pride and Camaraderie—transform your company into a "Great Place to Work" The Great Place to Work Institute develops the annual ranking of the Fortune 100 Best Companies to Work For. In this book, the authors explore the model of a Great Place to Work For-one which fosters employee trust, pride in what they do, and enjoyment in the people they work with. They answer the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the U.S. Reveals the essential ingredients in and the trends of the best places to work Explores Great Place to Work model developed in 1984 and validated through its enduring resonance in both the United States and in over 40 countries around the world Written by Michael Burchell and Jennifer Robin two Great Place to Work Institute Insiders If you organization is struggling with the challenges of leveraging human capital, discover why some companies have what it takes to be great.