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Author : Josh Bernoff
Publisher :
ISBN 13 : 9781643072401
Total Pages : 256 pages
Book Rating : 4.0/5 (724 download)
Download or read book The Age of Intent written by Josh Bernoff and published by . This book was released on 2019-05-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gary Keller
Publisher : Bard Press
ISBN 13 : 1885167806
Total Pages : 259 pages
Book Rating : 4.8/5 (851 download)
Download or read book The ONE Thing written by Gary Keller and published by Bard Press. This book was released on 2013-04-01 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: • More than 500 appearances on national bestseller lists • #1 Wall Street Journal, New York Times, and USA Today • Won 12 book awards • Translated into 35 languages • Voted Top 100 Business Book of All Time on Goodreads People are using this simple, powerful concept to focus on what matters most in their personal and work lives. Companies are helping their employees be more productive with study groups, training, and coaching. Sales teams are boosting sales. Churches are conducting classes and recommending for their members. By focusing their energy on one thing at a time people are living more rewarding lives by building their careers, strengthening their finances, losing weight and getting in shape, deepening their faith, and nurturing stronger marriages and personal relationships. YOU WANT LESS. You want fewer distractions and less on your plate. The daily barrage of e-mails, texts, tweets, messages, and meetings distract you and stress you out. The simultaneous demands of work and family are taking a toll. And what's the cost? Second-rate work, missed deadlines, smaller paychecks, fewer promotions--and lots of stress. AND YOU WANT MORE. You want more productivity from your work. More income for a better lifestyle. You want more satisfaction from life, and more time for yourself, your family, and your friends. NOW YOU CAN HAVE BOTH — LESS AND MORE. In The ONE Thing, you'll learn to * cut through the clutter * achieve better results in less time * build momentum toward your goal* dial down the stress * overcome that overwhelmed feeling * revive your energy * stay on track * master what matters to you The ONE Thing delivers extraordinary results in every area of your life--work, personal, family, and spiritual. WHAT'S YOUR ONE THING?
Author : Robert E. Hinson
Publisher : IAP
ISBN 13 : 1641136871
Total Pages : 262 pages
Book Rating : 4.6/5 (411 download)
Download or read book Customer Service Essentials written by Robert E. Hinson and published by IAP. This book was released on 2019-08-01 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom
Author : Chip R. Bell
Publisher : Berrett-Koehler Publishers
ISBN 13 : 9781881052784
Total Pages : 260 pages
Book Rating : 4.0/5 (527 download)
Download or read book Customers as Partners written by Chip R. Bell and published by Berrett-Koehler Publishers. This book was released on 1995-12-31 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective customer partnership creates customers who return in good times and in bad, customers who say, "I wouldn't go anywhere else". Using real-world examples, Chip Bell examines the qualities that form the core of all lasting relationships and describes a way of business where personal interactions, not sales, take center stage.
Author : Simon Sinek
Publisher : Penguin UK
ISBN 13 : 0241972248
Total Pages : 158 pages
Book Rating : 4.2/5 (419 download)
Download or read book Together is Better written by Simon Sinek and published by Penguin UK. This book was released on 2016-09-13 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most of us live our lives by accident - we live as it happens. Fulfilment comes when we live our lives on purpose. 'What are you going to do with your life? What are you doing with your life now?' 'Do you have goals? A vision? A clear sense of why you do what you do?' Almost everyone knows someone who has grappled with at least one of these questions. The answers can often seem elusive or uncertain. Though there are many paths to follow into the unknown future, there is one way that dramatically increases the chances we will enjoy the journey. To travel with someone we trust. We can try to build a successful career or a happy life alone, but why would we? Together is better. This unique and delightful little book makes the point that together is better in a quite unexpected way. Simon Sinek, bestselling author of Start With Why and Leaders Eat Last, blends the wisdom he has gathered from around the world with a heartwarming, richly illustrated original fable. Working hard for something we don't care about is called stress. Working hard for something we love is called passion.
Author : Lisa Ford
Publisher : Simon and Schuster
ISBN 13 : 1440504350
Total Pages : 140 pages
Book Rating : 4.4/5 (45 download)
Download or read book Exceptional Customer Service written by Lisa Ford and published by Simon and Schuster. This book was released on 2009-08-18 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
Author : Ron Shevlin
Publisher : Lulu.com
ISBN 13 : 1105042790
Total Pages : 136 pages
Book Rating : 4.1/5 (5 download)
Download or read book Snarketing 2. 0 written by Ron Shevlin and published by Lulu.com. This book was released on 2011-09-28 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: There's way too much bad advice about marketing and social media being thrown around out there, often relying on shoddy research and analysis. This book will help you see why it's bad advice, and give you guidance on how to do it right. And does it in a humorous way. Feel free to call it downright snarky.Topics covered include Twitter, Facebook, social media, marketing ROI, advertising, and gender roles in marketing.
Author : Alan D. Wolfelt
Publisher : Companion Press
ISBN 13 : 1879651440
Total Pages : 254 pages
Book Rating : 4.8/5 (796 download)
Download or read book Funeral Home Customer Service A–Z written by Alan D. Wolfelt and published by Companion Press. This book was released on 2005-04-01 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Author : Leonardo Inghilleri
Publisher : AMACOM
ISBN 13 : 0814415393
Total Pages : 190 pages
Book Rating : 4.8/5 (144 download)
Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author : Great Britain: Parliament: House of Commons: Scottish Affairs Committee
Publisher : The Stationery Office
ISBN 13 : 0215071972
Total Pages : 98 pages
Book Rating : 4.2/5 (15 download)
Download or read book HC 484 - Power Outages and Extreme Weather Conditions in the West of Scotland written by Great Britain: Parliament: House of Commons: Scottish Affairs Committee and published by The Stationery Office. This book was released on 2014-05-14 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: The local authority and power company response to the severe weather of 2013 in Kintyre, Arran and Wigtownshire shows that important lessons have been learned and improvements put in place since the Committee last reported on this issue, in August 2012. The Committee is satisfied that all three councils affected by the severe weather have in place robust contingency planning for emergencies, which proved effective. Crucially, the compensation for those left without power - with all the damage that can cause - has been brought into line with the rest of the country. The Committee's conclusion's included that: emergency plans should prioritise accessing mobile phone base stations to restore lost signals; the A83 is a vital artery for the Kintyre peninsula and the decision to upgrade it to a trunk road is an important one, as this will allow the resources of Transport Scotland to be deployed to keep it open during extreme weather conditions; the new Hunterston-Kintyre transmission line will mean there will be two transmission lines serving the Kintyre peninsula, so the failure of one of the lines will not see Kintyre & Arran cut off from the power network; and caring for vulnerable members of the community is another statutory responsibility of local authorities: local authorities have done a great deal of work to expand their databases and identify those who are in need but councils should also do more to support the community groups that are engaging local people in the process of caring for the vulnerable
Download or read book Computerworld written by and published by . This book was released on 2003-10-06 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Author : United States. Congress. Senate. Committee on Appropriations
Publisher :
ISBN 13 :
Total Pages : 1632 pages
Book Rating : 4.0/5 (17 download)
Download or read book Public Works for Water and Power Development and Atomic Energy Commission Appropriations for Fiscal Year 1974 written by United States. Congress. Senate. Committee on Appropriations and published by . This book was released on 1973 with total page 1632 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert W. Lucas
Publisher :
ISBN 13 : 9780071277501
Total Pages : 544 pages
Book Rating : 4.2/5 (775 download)
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author : Samuel Arakel
Publisher : JS Miami Media
ISBN 13 :
Total Pages : 40 pages
Book Rating : 4.8/5 (895 download)
Download or read book The Impact of AI in Digital Marketing, by Samuel Arakel written by Samuel Arakel and published by JS Miami Media. This book was released on 2023-05-01 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the forefront of digital marketing innovation, Samuel Arakel explores the transformative impact of AI on the industry in his latest book. The book provides an overview of the impact of AI on digital marketing. It covers the definition and history of AI in marketing, the types and use cases of AI-powered marketing technologies, and the benefits of using AI in digital marketing. It also discusses the role of machine learning in digital marketing, including its applications and how it can improve digital marketing strategies. The book explores the use of personalization and customer segmentation with AI, chatbots and AI-powered customer service, predictive analytics, and the future of AI in digital marketing. The book also addresses the challenges and limitations of AI in digital marketing, such as ethical and privacy concerns and the importance of responsible use of AI. Additionally, it provides sources for further reading, including books, articles, online courses, certification programs, industry websites and blogs, and conferences and events on AI and digital marketing.
Author : United States. Congress. Senate. Committee on Appropriations. Subcommittee on Energy and Water Development
Publisher :
ISBN 13 :
Total Pages : 550 pages
Book Rating : 4.:/5 (319 download)
Download or read book Energy and Water Development Appropriations for Fiscal Year 1991: Department of the Army written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on Energy and Water Development and published by . This book was released on 1990 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Amber Mac
Publisher : Penguin
ISBN 13 : 1101434740
Total Pages : 186 pages
Book Rating : 4.1/5 (14 download)
Download or read book Power Friending written by Amber Mac and published by Penguin. This book was released on 2010-06-10 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Amber understands how important it is for all of us, both as individuals and as businesses, to be able to use social media to connect with people in ways that are real and authentic. I think she's a leader in this space." -Tony Robbins, world-renowned speaker and entrepreneur Amber Mac wants to be your friend. She may be a tech-savvy webpreneur, the popular host of TV shows and video podcasts, and an in-demand consultant and speaker, but if you ask Amber Mac about her strategy for success, she'll tell you she's just trying to be a good friend. When it comes to social media-whether it's Facebook or Twitter or the latest video blog-the tools evolve quickly, the rules change rapidly, and the technology feels more and more complex. But making social media work for your company doesn't have to be complicated or expensive. In this compact yet thorough guide, Mac shows you how to effectively harness the online world to grow your business. The secret: think of your audience as your friends and then treat them that way. The Power Friending approach is all about developing real relationships based on mutual respect and support. While you may never meet some of your online friends face-to-face, they still expect you to follow the established norms of friendship: be authentic, reach out, listen. And don't lie to your friends. These same rules apply when building a strong brand online. Whether you're a blogger, a small company, a well-known global enterprise, or an aspiring queen of the Internet, Mac shows how to make the most of social networking tools, including: -Targeting the right networks -Feeding and seeding a community -Authentically engaging with customers and fans -Managing your online friendships on a daily basis and on a budget This isn't a book of abstract theories or complicated strategies. Mac writes from personal experience: she built a huge fan base through social networking. She also draws on real-life and up-to-date examples to give you the information you really need in order to establish and maintain credibility and meaningful relationships online.
Download or read book CIO written by and published by . This book was released on 1993-08 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
