Mindchamps Way, The: How To Turn An Idea Into A Global Movement

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Publisher : World Scientific
ISBN 13 : 9811205353
Total Pages : 174 pages
Book Rating : 4.8/5 (112 download)

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Book Synopsis Mindchamps Way, The: How To Turn An Idea Into A Global Movement by : Joseph A Michelli

Download or read book Mindchamps Way, The: How To Turn An Idea Into A Global Movement written by Joseph A Michelli and published by World Scientific. This book was released on 2019-06-27 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do a passion to create an education revolution and the business acumen to fuel rapid and spectacular global expansion co-exist within one organisation?Find out in The MindChamps Way ...In his latest insightful study of strategy and leadership, Joseph Michelli (#1 New York Times & Wall Street Journal Bestselling Author), shares the unique philosophy and the values-driven strategies of a dynamic organization, whose growing presence on the world stage has the potential to fundamentally shape the future of 'individuals, families, communities, countries, and education systems' across the globe.The MindChamps Way demonstrates how combining a strong, 'big-picture' philosophy with a carefully planned and executed business strategy can inspire staff, clients and an unlikely range of interested stakeholders.Read how:

The Mindchamps Way

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Publisher :
ISBN 13 : 9789811205347
Total Pages : 172 pages
Book Rating : 4.2/5 (53 download)

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Book Synopsis The Mindchamps Way by : Joseph A. Michelli

Download or read book The Mindchamps Way written by Joseph A. Michelli and published by . This book was released on 2019 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:

When Fish Fly

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Publisher : Hachette Books
ISBN 13 : 1401381448
Total Pages : 124 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis When Fish Fly by : Joseph Michelli

Download or read book When Fish Fly written by Joseph Michelli and published by Hachette Books. This book was released on 2004-08-04 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

Pre-School Parenting Secrets

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Publisher : World Scientific
ISBN 13 : 9814317098
Total Pages : 200 pages
Book Rating : 4.8/5 (143 download)

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Book Synopsis Pre-School Parenting Secrets by : Brian Caswell

Download or read book Pre-School Parenting Secrets written by Brian Caswell and published by World Scientific. This book was released on 2010 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: The creators of cutting-edge learning strategies New Brain Software and Optimal Flow Method. Brian Caswell and David Chiem have accumulated betweenween them over 50 years of experience in the domains of education, mind development, him, the literary and performing arts, and the creation of active learning programmes for children of all ages. --Book Jacket.

3-Mind Revolution, The: a New World View for Global Leaders, Educators and Parents (2nd Edition)

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Publisher : World Scientific Publishing Company
ISBN 13 : 9789813200869
Total Pages : 140 pages
Book Rating : 4.2/5 (8 download)

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Book Synopsis 3-Mind Revolution, The: a New World View for Global Leaders, Educators and Parents (2nd Edition) by : David Phu An Chiem

Download or read book 3-Mind Revolution, The: a New World View for Global Leaders, Educators and Parents (2nd Edition) written by David Phu An Chiem and published by World Scientific Publishing Company. This book was released on 2016-11-04 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning authors David Chiem and Brian Caswell have written a brand new edition of their thought-provoking bestseller The 3-Mind Revolution. Building on its previous premise of preparing us for the world of tomorrow, it incorporates further extensive research into education, psychology, neuroscience and cyber technology, conducted over the past seven years since the release of their first edition. Relevant, informative and insightful in its approach, this new edition of The 3-Mind Revolution gives us more reason to adapt to a different kind of thinking today as it will determine our success or failure in the future.

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

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Publisher : McGraw Hill Professional
ISBN 13 : 0071773908
Total Pages : 347 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by : Joseph A. Michelli

Download or read book Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-05-20 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071752471
Total Pages : 349 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis The Zappos Experience: 5 Principles to Inspire, Engage, and WOW by : Joseph A. Michelli

Download or read book The Zappos Experience: 5 Principles to Inspire, Engage, and WOW written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-10-07 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make every day a WOW day for your customers, your staff—and your bottom line! “In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.” —Eric Ryan, method cofounder and person against dirty “If you’re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you’ve hit the mother lode.” —Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions “This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don’t just read it; use it.” —Tony Hawk, professional skateboarder and author of HAWK—Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO “Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.” —Mark Sanborn, President, Sanborn & Associates, Inc., and author of The Fred Factor and You Don’t Need a Title to Be a Leader “Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.” —Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry. The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years—with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit—create bedrock company values Make it Effortlessly Swift—deliver a customer experience with ease Step into the Personal—connect with customers authentically S T R E T C H—grow people and products Play to Win—play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

Humor, Play and Laughter

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Publisher :
ISBN 13 : 9780944634493
Total Pages : 218 pages
Book Rating : 4.6/5 (344 download)

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Book Synopsis Humor, Play and Laughter by : Joseph A. Michelli

Download or read book Humor, Play and Laughter written by Joseph A. Michelli and published by . This book was released on 1998 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parenting does not have to be a stressful experience. In fact, parents who lighten up and laugh with their families can be more productive by using humor to ease conflict, deflect hostility, and create a feeling of well-being in the household. Readers will benefit from the author's many everyday examples of how a humorous approach can greatly improve family life.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Publisher : McGraw Hill Professional
ISBN 13 : 0071641637
Total Pages : 332 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by : Joseph A. Michelli

Download or read book The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2008-07-01 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 1260455459
Total Pages : 304 pages
Book Rating : 4.2/5 (64 download)

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Book Synopsis The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging by : Joseph Michelli

Download or read book The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging written by Joseph Michelli and published by McGraw Hill Professional. This book was released on 2019-10-16 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: An unprecedented inside look at how Airbnb and its host community create dynamic customer experiences and build brand loyalty in the sharing economy Airbnb best embody the entrepreneurial and disruptive spirit of today’s sharing economy. Since its early days as a humble start-up, Airbnb has evolved into a revolutionary force in the short-term housing market as a platform where hosts provide listings spread across more than 81,000 cities and 191 countries. Airbnb’s leadership strives to support the host community to ensure a consistent, on-brand experience for every guest, every time. The Airbnb Way delivers proven methods for increasing customer engagement, loyalty, and referrals that can be utilized in every service setting and in any industry. Exclusive interviews with Airbnb leaders and rich stories from hosts and guests provide an inside look into the wildly popular online rental platform. The book features: •Airbnb strategies and practices that will drive customer engagement and loyalty •Expert advice on how to provide phenomenal customer service •Illuminating stories about Airbnb guest and host experiences•Unique leadership principles for activating all stakeholders--including those who share resources and services and more

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

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Publisher : McGraw Hill Professional
ISBN 13 : 007181227X
Total Pages : 288 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by : Joseph Michelli

Download or read book Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way written by Joseph Michelli and published by McGraw Hill Professional. This book was released on 2015-12-08 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Wall Street Journal bestseller Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA. DRIVEN TO DELIGHT reveals: How Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already “best in class.” How they activated people, improved processes, and deployed technology to emotionally engage customers. How the Mercedes-Benz approach can jump-start any customer-driven business—by accelerating your commitment to the customer experience. Filled with exclusive front-seat insights from Mercedes-Benz employees, eye-opening testimonials from passionate Mercedes-Benz fans, and solid nuts-and-bolts advice for creating your own consumer-aligned road map, Driven to Delight will help you retool your strategies, reignite your customers, and refuel your team for the long haul. Mercedes-Benz. The name alone conjures images of luxury, innovation, quality, and performance. But in today’s market, you need more than a world-class product to outpace the competition--which is why the executives at Mercedes-Benz USA set a course to create a customer experience in keeping with their legendary cars. This is the story of how an organization became Driven to Delight. It reveals the action plan Mercedes-Benz USA used to catapult the company to first place rankings in national customer satisfaction studies while at the same time growing sales and profits. With unprecedented access to company personnel, customer experience expert Joseph Michelli charts the journey the company took and identifies the all-important keys to driving delight in any customer-based organization. You’ll learn how to: Create a compelling vision for exceptional customer experiences Identify the ever changing wants, needs, and desires of your customer segments Map out your key customer journeys and high value contact points Effectively evaluate customer perceptions throughout their journey with you Resolve customer needs swiftly and constantly improve your delivery processes Link rewards and recognition to customer experience excellence throughout your organization These proven techniques are part of the Mercedes-Benz USA “Driven to Delight” culture which sets a new gold standard in customer service, employee engagement, and peak performance. You’ll find step-by-step strategies that can be customized to fit your business model and customer needs. You’ll discover invaluable tools like Vision Mapping, Customer Journey Wheels, Customer-Centric Strategy and Resource Planning Processes --plus 20 Key Questions you can use to diagnose your progress and steer your company in the right direction. Along the way, you’ll get a rare first-hand comprehensive view of a world-class company in action. You’ll see how a “best or nothing” organization became customer obsessed, mile after mile, year after year. Most importantly, you’ll learn how to ramp up your own customer experience, rev up your customer commitment, and take your customers on a journey that’s bound to delight--the Mercedes-Benz way. Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.

Vital Voices for Vital Years 2

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Publisher :
ISBN 13 : 9789811413254
Total Pages : pages
Book Rating : 4.4/5 (132 download)

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Book Synopsis Vital Voices for Vital Years 2 by : Lasse Lipponen

Download or read book Vital Voices for Vital Years 2 written by Lasse Lipponen and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Leader, The Teacher & You

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Author :
Publisher : World Scientific
ISBN 13 : 1783263792
Total Pages : 304 pages
Book Rating : 4.7/5 (832 download)

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Book Synopsis The Leader, The Teacher & You by : Siong Guan Lim

Download or read book The Leader, The Teacher & You written by Siong Guan Lim and published by World Scientific. This book was released on 2013-12-13 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Former Head of the Singapore Civil Service Mr Lim Siong Guan now shares his diverse experiences and fresh insights on leadership in his exclusive new book, The Leader, The Teacher & You. As a former Permanent Secretary in ministries, including the Ministry of Defence, the Prime Minister's Office and the Ministry of Finance, and former chairman of the Inland Revenue Authority of Singapore and the Singapore Economic Development Board, the indefatigable public servant has contributed greatly to Singapore's success, introducing innovative policies and practices at each turn, which have greatly enhanced drive and performance across the board. Most notably, he is known for his pursuit of excellence, especially in spearheading the Public Service for the 21st Century (PS21) movement, to develop organizational excellence. From Singapore's early years of government to its emergence as a prosperous metropolis, Lim has served the nation tirelessly through the years. In The Leader, The Teacher & You, Lim puts forth a fresh take on the notion of leadership as other-centered, with the focus on enabling others to be the best they can be. This noble vision of leadership is elaborated and built upon through the sharing of his experiences, in particular the memorable lessons and deep-seated convictions he has had while serving under Mr Lee Kuan Yew, Singapore's first Prime Minister, and Dr Goh Keng Swee, Singapore's First Deputy Prime Minister. Different types of leadership, such as personal and position leadership are touched upon as the author encourages leaders to take an active role in empowering those they lead and spurring them on to excellence. Coming from a man who has helmed many distinguished organizations, Mr Lim's insights on core values essential for organizational excellence are also not to be missed. The book offers practical and down-to-earth advice for leaders in all walks of life. For leaders who genuinely care for the people they lead and hope to make a difference in their lives, this book will be a crucial guide. Contents: The Teacher:My TeachersOpportunities and ObligationsLearning by DoingSystems for SuccessGovernance and PS21Culture and ValuesThe Leader:LeadershipThe Pursuit of ExcellencePosition LeadershipPersonal LeadershipChallenges:Be YourselfBe the Best That You Can BeBuild Your Life with Pride and DignityLearn by DoingThink … and Think AgainPursue Excellence ConstantlyLearn to be a Part of an OrchestraConstantly Prepare for the FutureKnow Where You Want to Get toChoose to See the Best in OthersEmpathise with OthersBelieve that There is a Better Way Readership: Professional, academic, student and lay public interested in the topic of leadership and governance. Key Features:The book is written by a prominent author, the former head of the Singapore Civil Service, who served in government under the founding fathers of Singapore, and lived through the economic and social transformation of Singapore from independenceThe book introduces a new take on leadership (“other-centred leadership”) and excellence (“being the best you can be”)The book provides new insight into the foundational beliefs and values that make for strong nations and organizations, where success and survival are two sides of the same coinKeywords:Leader;Teacher;Leadership;Potential;Influence;Best;PS21Reviews: “Everyone — regardless of profession — will benefit from reading this uniquely designed and highly original book. It is full of human insights, and it has a deep understanding of successful leadership, an appreciation of selflessness as the key to our collective future, an awareness of history's relevance to our lives and an unflinching emphasis on excellence. Siong Guan Lim is one of the most outstanding public servants in any country, and after finishing this book, you will know why.” Senator Bill Bradley Former U.S. Senator and a Managing Director at Allen & Co. United States of America “The Leader, The Teacher & You is a riveting and thoughtful study on leadership based on theory, principles, and experience by a former Head of the Civil Service and one of Singapore's most successful and admired public servants, Siong Guan Lim. It should be read by every student of politics and public policy, and anyone who aspires to play a leadership role. The book which as the author says is ‘part biography, part commentary, and part exposition,’ is loaded with insights into how to work with people, deal with reality, motivate an organization, achieve results, anticipate change, and ensure relevance of the organization. For those who have long puzzled over how Singapore has been able to achieve so much with so little and in short time, it is public servants such as Siong Guan Lim who have made the partnership between the civil service and the elected politicians so fruitful. Through his fascinating account of how he started in his first job as an engineer in the Sewerage Department, went on to be the Principal Private Secretary to Prime Minister Lee Kuan Yew, worked with Deputy Prime Minister and Minister of Defence Dr Goh Keng Swee, and became successively Permanent Secretary of Defence, Education, and Finance, he recounts the crucial mentorship and inspiration provided by Singapore's leaders. He thoroughly examines what true leadership is all about. Lim moved on to become Chairman of Singapore's Economic Development Board and then Group President of GIC Private Limited, the wealth fund of Singapore. I have not read such a clear analysis of the function of leadership written so succinctly and in such practical terms. It should be on the required reading list of university courses not only in Singapore, but major universities everywhere.” Professor Chan Heng Chee Chairman, Lee Kuan Yew Centre for Innovative Cities Singapore University of Technology and Design Singapore “The Leader, The Teacher & You makes us aware that what we do is not just for ourselves, but also for future generations. It is full of a wisdom born of a vast experience and a propensity to take the long view, while remaining acutely relevant for the immediate. Siong Guan Lim is the consummate teacher and role-models the title of the book. While there are suggestions on how to skim through selectively, I would encourage readers to read the whole book to get the true gist of the thinking that has helped to make civil servants people that count in our nation.” Mrs Belinda Charles Dean, Academy of Principals Singapore “A remarkable book … after I started reading it I simply couldn't put it down. It has great insights, is fun to read, and deserves to be widely read. It is full of practical wisdom for a wide range of people — from full time mums to business leaders. It sets out a framework for leaders based on values and culture, but also on lessons learned by having to take tough decisions. Siong Guan Lim had an outstanding career in the development of Singapore. The ability, motivation, and vision of the author and his colleagues are clearly one reason why Singapore and Lee Kuan Yew were so successful. Because of this, the book is a great insight to understanding the phenomenon of Singapore.” Lord Griffiths of Fforestfach Vice Chairman, Goldman Sachs International UK “Siong Guan Lim has led and managed at the most senior levels of the Singaporean government. Any leader would love to have him at his/her side, advising, counselling, provoking, and reminding. We cannot have him with us in person, but we do have this book that extracts the lessons that he has garnered from his many years of experience. We are fortunate that he has chosen to share his wisdom in writing. I have used some of his wisdom in my Harvard Kennedy School course on Effective Implementation for more than ten years. It has stood the test of time. Now, with the advent of the book, I will borrow even more from him. My students and I are grateful.” Mr Francis Hartmann Adjunct Lecturer in Public Policy and Originator of the Kennedy School course on Effective Implementation Harvard Kennedy School of Government USA “Academics often think of themselves as being like monks in a monastery, each person being responsible only for themselves and advancing their own careers. This book by Siong Guan Lim shows what real leadership can do to collectively achieve far more than can be done individually. This book contains the lessons and reflections of an outstanding practitioner of the art of leadership. Siong Guan Lim served in many senior positions of the Singapore Civil Service with great distinction and effectiveness. The fact that he was moved repeatedly from one senior position to another is a testament to his ability. In a society dedicated to promotion on the basis of merit, he was clearly meritorious. The book contains many important lessons and challenges based on what the author has learned and practiced himself. As he points out himself, the true testament of a leader is to look at what remains after he is gone. By that measure he did exceptionally well since the Singaporean public service and Ministry of Defence are models of efficiency and effectiveness. He points out that organizations need to change in good times and in good time so that they are not overtaken by the future. He clearly succeeded in the ones that he ran. I trust that the current leadership in these organizations will take his lessons to heart. Relative to other books I have read on leadership, this is one of the best. It is full of practical wisdom, insights and challenges. The focus on values as critical is what I have observed in the organizations I have led. I could not put it down once I started reading it. I would put it as a must read for any leader of an organization of any size. I certainly intend to use it in my leadership challenges.” Professor Daniel Hastings Cecil and Ida Green Education Professor of Aeronautics and Astronautics and Engineering Systems Massachusetts Institute of Technology (MIT), and Director/ Chief Executive Officer of Singapore-MIT Alliance for Research and Technology United States of America “This book is truly unique: it is written and packaged like the numerous self-help books on leadership with tips and challenges, but its objective is not to teach someone how to get ahead and be successful by learning leadership techniques. At its heart is a simple and yet profound message — that to lead, one has to inspire people to aspire beyond themselves. Messages like ‘at the heart of every human being is a desire for meaning and purpose in life’ is a call for true values-based leadership, and a selflessness that is reflected by the book's fundamental premise: to be a good leader, one has to be a great teacher. Through examples from his own very public record of service to the nation and written in a way that is very accessible to young people, Siong Guan Lim is himself a teacher-leader. The one message that resonates through the book is his observation that ‘time passes and people die, but principles and values are what live on.’ Young Singaporeans should absorb the book's messages into their daily lives, and by so doing they will become the selfless teacher-leaders, which Siong Guan Lim is the best example of.” Mr Ho Kwon Ping and Ms Claire Chiang Founders, Banyan Tree Hotels and Resorts Singapore “We live in a wicked world. The conventional wisdom is that, in order to succeed, one has to be ruthless and unprincipled. Siong Guan Lim's extraordinary success is proof that a man with deep religious convictions and high moral principles can be a successful leader. What is Siong Guan Lim's leadership style? He is a leader with a tough mind and a warm heart, a leader who teaches and develops those who are members of his team. This is a wise and inspiring book.” Professor Tommy Koh Chairman, Centre for International Law, National University of Singapore Singapore “As a life-long student of philosophy, I have been struck how scarce wisdom is in our world, even though it has been revered throughout the ages. This is why Siong Guan Lim's book is special. It is probably one of the wisest books I have read about the Singapore experience. At the same time, its principles have universal applicability. Hence, I have no doubt that every reader will benefit from reading it. And the world will become a better place if his wise insights are universally applied.” Professor Kishore Mahbubani Dean of the Lee Kuan Yew School of Public Policy, National University of Singapore, and author of The Great Convergence: Asia, the West, and the Logic of One World Singapore “Siong Guan Lim's book is a fascinating and uplifting read. He evolves an original exposition on the many facets of leadership from his more than 30 years of distinguished public service to Singapore. I recommend it as essential reading for managers be they placed in the private or public sector. Of greatest relevance to me personally was ‘Part I: The Teacher’ culminating in the chapter on ‘Culture and Values’ — valuable for those of us leading organizational change and development. Siong Guan's conviction that today's challenges demand values-driven solutions resonates sharply and persuasively. This book is organized to lovingly teach you how to lead yourself and your people to be the best that everyone can be.” Mr Philip Ng Chief Executive Officer, Far East Organization, and Chairman of the Singapore University of Technology and Design Board of Trustees Singapore “An extensive collection of great quotations and life principles by Siong Guan Lim has provided me with personal inspiration and valuable professional insights as a CEO of a company whose continued success depends on its people. As every principle is intelligently articulated, reading this book will surely motivate and encourage all leaders.” Mr Takeshi Niinami Chief Executive Officer of Lawson, Inc. Japan “The Leader, The Teacher & You: Leadership Through The Third Generation is a reflective account on teacher leadership by Siong Guan Lim, a former top civil servant with an illustrious career. Unlike many other books on the subject, he imparts thoughtful advice and perceptive lessons on leadership through easy to understand anecdotes and quotes from distinguished leaders such as Singapore's founding fathers Mr Lee Kuan Yew and the late Dr Goh Keng Swee. This is an essential read for anyone looking to make a positive impact in the lives of others, regardless of age, background, or occupation. His advice is applicable to people from all walks of life, whether one is a civil servant, a business leader or a student.” Dr Stephen Riady Executive Chairman OUE Limited Singapore “This book captures much of what is important in life from a leadership perspective. Having lived in Singapore and having been a regular visitor since the early 1990's, I have added much to my understanding of why the country has been so successful. A country run by leaders at all levels who exhibit the aspects of great leadership captured here, who really are ‘catalysts for change,’ and who never stop trying to be the best they can be, has every reason to be successful … and this works in the private sector too!” Mr John G Rice Vice Chairman, General Electric, and President & Chief Executive Officer of GE Global Growth and Operations USA “This is an extraordinarily valuable book. Siong Guan Lim and Joanne Lim have managed to do the unusual, which is to create a narrative that is both educational and readable. The writers have elegantly drawn out important experiences and learnings from Siong Guan's long and varied career, and have made them memorable. But this is more than a story of a remarkable career and personal journey but the context, the development of a country whose primary asset is its people, means that the insights are endorsed by the success of a nation.” Sir John Rose Chairman, Holdingham Group, and former Chief Executive Officer, Rolls Royce Inc. UK “One of the most insightful books in German literature is the novel The Buddenbrooks of Thomas Mann. It describes the decline of a family. Again and again looking at dynasties or business houses, we witness the seemingly unavoidable descent from great heights of success to failure. How can this be prevented? The answer is selfless and competent leadership! The young look for role models and guidance, which can only be provided by elders who by their achievements and their life show them that there are lofty goals worth striving for. Read this book for ideas and ideals.” Mr Urs Schoettli Consultant on Asian Affairs and former Asia Correspondent of Neue Zürcher Zeitung (Switzerland) in Beijing, Hong Kong, Delhi, and Tokyo “Siong Guan Lim has been at the helm of many organizations critical in the transformation of Singapore into an economic powerhouse, from the civil service to the Economic Development Board to GIC, the fund manager for Singapore's foreign reserves. As autobiographical as it is motivational, The Leader, the Teacher, and You is a must-read for executives, public servants, and students of East Asian development. Yet the wisdom of its general insights, as well as the humility with which they are delivered, will be an inspiration for any reader.” Dr Toni Schönenberger Chief Executive Officer, UBS Wolfsberg, and Chairman, stars Foundation Board Switzerland “The transformation of Singapore has often been credited to the leadership of its succession of Prime Ministers. However, behind them are other leaders who do the actual grunt work and make things happen. This book tells the remarkable story of one such man, Siong Guan Lim, the son of a taxi driver, starting his career as a sewerage engineer and rising to be the Head of the Civil Service, having served as Principal Private Secretary to the Prime Minister, as well as Permanent Secretary for the Defence, Education, and Finance Ministries along the way. And today he sits as Group President of one of the largest global sovereign wealth funds. There are fascinating insights into the way he led innovative changes in the government departments he served. After three decades, there are countless nuggets of wisdom here for us to learn from. There are many things that I admire about Siong Guan — his appetite for learning, courage to accept new appointments, his ability to lead wholesale management changes, and so on. But most of all I admire his humility, his empathy, and his ability to encourage and inspire others to do the best they can. Reading his story made me wish I had worked for such a leader and mentor.” Dato Dr Kim Tan Chairman, SpringHill Management Ltd. UK “Siong Guan Lim was Head of the well-known Singapore Civil Service. His book is full of aphorisms that are aimed primarily at the empowerment of people in a large complex organization and the role of an enlightened leadership. He ends the book with a quote from Laozi — ‘As for the best leaders, people do not notice their existence.’ The entire civil service of Singapore could do very well for themselves, but more importantly for Singaporeans, by taking a refresher course through reading this book. Civil servants today must take the risks of constructive change. The lessons of the book could prevent the stasis that dominant ruling parties undergo as witnessed with the KMT in Taiwan and the LDP in Japan.” Dr Tommy Tan Chief Executive Officer, TC Capital Singapore “One learns how to do something, but one can also do in order to learn. This is a book by a dedicated Singapore civil servant who did both by following able leaders who were also great teachers. Drawing lessons from a lifetime's work, he offers advice to all those who wish to succeed in serving their society with integrity.” Professor Wang Gungwu Chairman of the East Asian Institute and University Professor, National University of Singapore Singapore “This book was written by my good friend Siong Guan Lim based on his observations and experience in his public career since 1969. It reflects his lifestyle, wisdom, life, and beliefs. With keen insight, he describes the behaviour of human groups, for example, by using the image of GEESE in a thoughtful and persuasive way. While each society may need a slightly different type of leader, there are some basic requirements that make a superior leader. Some leaders, while they are leading their people, are brilliant and exemplary with a clear vision for the future. But once they leave, the group may face an abrupt slowdown or even chaos. Siong Guan clearly states that such leaders are not the best ones. Not leading from the front, nor from the side, nor from behind, but ‘from within’ is what makes the best leader, he writes. There is so much truth in his statement that the leader must seek to be like the teacher, where the true measure of success is how well the student can surpass the teacher. Siong Guan and I are involved in sharing ideas on lessons for leaders of the future generation. I find his thoughts and contributions to be highly original and instructive.” Mr Hiroshi Watanabe Chief Executive Officer/ Executive Managing Director Japan Bank for International Co-operation Japan “Siong Guan Lim has written an outstanding book, and he has done this because he is an outstanding man. Lim has been on the frontlines of Singapore's rapid development over the past forty years providing vital leadership in defence, education, finance, the Prime Minister's Office, and as Head of the Civil Service. He captures the leadership lessons from his mentors — some of the founding fathers of Singapore — and the leadership lessons born of direct experience building a world-class public service. Few practitioners in the art of leadership and governance have had the experience that Lim has had, and few would be able to reflect on that experience and generate such an amazing guidebook for anyone serious about leadership and change. If you want to raise your institution, your government, or your nation to the next level of performance, then this book is for you.” Mr Dean Williams Lecturer in Public Policy, Center for Public Leadership Harvard Kennedy School of Government USA “The dearth in courageous moral leadership in our world today has left many political and economic institutions weakened and compromised. In this book, Siong Guan offers us tried and tested truths on leadership that he personally embodied throughout his time with the Singaporean Government Civil Service, Economic Development Board, and GIC. We have much to learn from him!” Tan Sri Dr Francis Yeoh Managing Director YTL Group of Companies Malaysia “An invaluable guide to the heart, soul, and guts of leadership from that rarest of breeds: a true Servant Leader who, in the words of Singapore's Prime Minister, ‘established an unbroken record of understanding Singapore's challenges and developing a vision of how the Public Service should respond to these challenges’ over an outstanding, 44-year career directly managing key areas of our nation's tumultuous and miraculous transformation. Having worked under his teacher-leader mentorship, I can testify to both the personal genuineness and organizational effectiveness of Mr Lim's remarkable mastery of that most difficult of management arenas: leading excellence, innovation, and change from the front as a boss, from the side as a comrade, from behind as a mentor, and finally from within as a lasting source of inspiration.” Mr Yeoh Lam Keong Social commentator and former GIC Chief Economist Singapore “Although The Leader, the Teacher & You relates Lim's 37 years as a civil servant in Singapore, the lessons apply universally to all sorts of readers. Hong Kong readers, including businessmen, should find useful lesson in this book.” Sunday Morning Post, Hong Kong

Scale-up Manual, The: Handbook For Innovators, Entrepreneurs, Teams And Firms

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Publisher : World Scientific
ISBN 13 : 1786346036
Total Pages : 364 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Scale-up Manual, The: Handbook For Innovators, Entrepreneurs, Teams And Firms by : Phadke Uday

Download or read book Scale-up Manual, The: Handbook For Innovators, Entrepreneurs, Teams And Firms written by Phadke Uday and published by World Scientific. This book was released on 2018-09-19 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is widely accepted that innovation holds the key to sustainable commercial growth globally, but in practice there is limited understanding of how to successfully exploit its full commercial and social value. The Scale-up Manual provides a unified approach to manage the creation and commercialisation of innovative products and services, enabled by four data-driven building blocks: the Triple Chasm Model, modified commercialisation readiness levels, meso-economic vectors and the commercialisation canvas. The approach supports different strategies for resource allocation, ranging from 'lean' techniques to sustainability initiatives based on the circular economy. The Manual includes many case studies and insights, which different 'Actors' can use at different points along the commercialisation journey.

Start-up Thailand: The Entrepreneurs' Journey

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Publisher : World Scientific
ISBN 13 : 9811216207
Total Pages : 182 pages
Book Rating : 4.8/5 (112 download)

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Book Synopsis Start-up Thailand: The Entrepreneurs' Journey by : Philip Zerrillo

Download or read book Start-up Thailand: The Entrepreneurs' Journey written by Philip Zerrillo and published by World Scientific. This book was released on 2020-06-09 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to showcase some of Thailand's most vibrant start-ups. It contains a series of stories about these first-generation entrepreneurs and their commercial journeys. The book is intended to serve as both an inspiration and a source of insights for would be entrepreneurs and potential Thailand investors. Each story covers the initial start-up plan, the steps taken by the entrepreneurs and the twists and turns they faced in their journey.

Power Talk

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Publisher : Ws Professional
ISBN 13 : 9789813236202
Total Pages : 0 pages
Book Rating : 4.2/5 (362 download)

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Book Synopsis Power Talk by : Karen Lam

Download or read book Power Talk written by Karen Lam and published by Ws Professional. This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pioneers -- Succession -- East goes west -- Growing local brands -- Tech upstarts -- Crisis management -- Leader as communicator -- Philanthropy

Music Learning as Youth Development

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Publisher : Routledge
ISBN 13 : 0429792506
Total Pages : 214 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis Music Learning as Youth Development by : Brian Kaufman

Download or read book Music Learning as Youth Development written by Brian Kaufman and published by Routledge. This book was released on 2019-05-30 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Music Learning as Youth Development explores how music education programs can contribute to young people’s social, emotional, cognitive, and artistic capacities in the context of life-long musical development. International scholars argue that MLYD programs should focus in particular on the curiosity, energy and views of young people affecting the teachers, musicians, pedagogy, programs, and music with which young people interact. From fields of progressive music education, authors share their perspectives on approaches that can lead to new ways of enabling youth learners as they transition to adulthood. A vast range of possible outcomes arising from in-school, afterschool, and community-based music programs are examined in order to highlight the aspects of youth development that music learning is particularly well-suited to support. Following an introductory essay that provides new perspectives on pursuing lifelong musical development, the volume is features two primary sections. The first focuses on case studies exploring several programs through the lens of the transitional stages of music learning as youth development, helping the reader understand key concepts and explore challenges for creating music learning as youth development programs. The second section addresses the broad implications and policy issues of programs described, including discussing why music learning should be conceived of as critical to formative stages of youth development that can lead to a productive and fulfilling life. The conclusion synthesizes the range of perspectives provided by eight contributors and offers implications for life-long human development through music in the 21st century.