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How To Deal With Difficult People At Work And Home
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Book Synopsis Working with Difficult People, Second Revised Edition by : Amy Cooper Hakim
Download or read book Working with Difficult People, Second Revised Edition written by Amy Cooper Hakim and published by Penguin. This book was released on 2016-12-06 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Book Synopsis 151 Quick Ideas to Deal with Difficult People by : Carrie Mason-Draffen
Download or read book 151 Quick Ideas to Deal with Difficult People written by Carrie Mason-Draffen and published by Red Wheel/Weiser. This book was released on 2007-01-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.
Book Synopsis How to Deal with Difficult People at Work, at Home & at Play by : Irina Bristow
Download or read book How to Deal with Difficult People at Work, at Home & at Play written by Irina Bristow and published by Zee Publishing. This book was released on 2022-12-30 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Guaranteed Methods For Managing That Jerk Who's Always Giving You A Hard Time!" Have you about had it? You just want to have your peace of mind, free from that jerk bothering you? If you're looking for a book that will teach you how to deal with difficult people in your life, ` How to Deal with Difficult People at Work, at Home & at Play' is the perfect choice. This book is filled with tips, techniques and strategies that will help you to deal with these people in a more productive and positive way. With its easy-to-read style and concise explanations, this is the perfect guide for anyone who wants to improve their relationships with others. This is the ultimate book to managing difficult people! With the help of this book, you'll be able to handle anything that comes your way. From dealing with jerks at work to dealing with demanding friends and family, we have you covered. We teach you how to deal with difficult people in a way that is respectful and civil. Armed with the knowledge you'll need, you'll be able to rise above any situation and come out on top. Order your copy today and be on your way to a stress-free life! In this book you'll learn about: Passive behavior Openly aggressive and hostile behavior Toxic workplace Jealous coworkers Difficult Managers and Bosses Handling controlling superiors and peers Handling difficult subordinates Type of boundaries Enforce boundaries Unhealthy boundary indicators Be firm and determined Establish new boundaries that respect you Actions to set boundaries Difficult People: How To Handle Them Do not lose yourself in a relationship Standing up for yourself Pick your battles Avoiding conflicts Do not get rattled easily Show compassion Handling conflicts Analyze your behavior Do a self-check Knowing you are a difficult person Managing The Conflict You Caused You feel that everyone is against you Make amends when you're ready Deal with your emotions first What you can control in conflicts Dealing with conflicts in the workplace Correct miscommunications Follow a strategy Negotiation Arbitration Mediation Do not downplay the problem Embrace conflicts Conflicts In Relationships Make compromises Remain calm and respectful Modeling Withholding attention Reinforce good behavior Conflict resolution on children When To Get Help How to avoid being exploited by others Being a people-pleaser Being passive A yes-person Getting a difficult person to realize their behavior is wrong Gather evidence A guide to assertiveness Repetition of the argument is necessary Be confident Building respect with difficult people Influence others Put yourself in charge And much, much more... Grab your copy today!
Book Synopsis How to Deal With Difficult People by : Gill Hasson
Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Download or read book Fire Me I Beg You written by Robbie Abed and published by . This book was released on 2014-05-27 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire Me I Beg You motivates you to take charge of your career. The book is based on several stories from the author along with other cited case studies.It's an informative & fun read.
Book Synopsis Working with Difficult People by : Muriel Solomon
Download or read book Working with Difficult People written by Muriel Solomon and published by Penguin. This book was released on 2002-03-01 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
Book Synopsis Dealing with Difficult People (HBR Emotional Intelligence Series) by : Harvard Business Review
Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Book Synopsis Mean Girls at Work: How to Stay Professional When Things Get Personal by : Katherine Crowley
Download or read book Mean Girls at Work: How to Stay Professional When Things Get Personal written by Katherine Crowley and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman’s field guide to the new frontier of professional development—working with other women Women-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year. Packed with proven advice from two of today’s leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships—whether with a boss, a colleague, a client, or an employee. Have you dealt with a woman in the workplace who: “Accidentally” excludes you from important meetings? Seems intent on taking you down professionally? Gossips about you with other coworkers? Makes you look bad by missing deadlines? Forms a “pack” of mean girls to make your life miserable? Mean Girls at Work isn’t just about surviving difficult situations. It’s about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior . . . but don’t know it. After all, who hasn’t gossiped about a female coworker? Who hasn’t rolled her eyes in the presence of a woman she doesn’t like? Who hasn’t scanned another woman head to toe—which is just a nonverbal way of saying, “You’ve just been judged”? The authors provide invaluable advice to the more subtle ways of being mean—even if they’re not intended. With a workforce composed of a higher percentage of women than ever, workplace dynamics have changed. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the fray and move forward professionally. Mean Girls at Work is your map to dodging the mines and moving forward in today’s transformed workplace. Praise for Mean Girls at Work “An invaluable suit of armor for surviving nine to five!” —Leil Lowndes, bestselling author of How to Talk to Anyone “If you think the emotional cruelty of comedies like Mean Girls and Heathers doesn’t exist in the real world workplace, think again. In Mean Girls at Work, Katherine Crowley and Kathi Elster valuably chronicle female vs. female predators and offer solid defensive strategies.” —Ann Kreamer, author of It’s Always Personal: Navigating Emotion in the New Workplace “Whether you are in your twenties and just starting your professional career, your midcareer forties, when you are supposed to have figured it out already, or a woman in her fifties or sixties who’s seen it all—this book is a must-read. . . . The authors have finally given women the tools and the sound advice necessary to deal with . . . conflicts that keep us all from succeeding. . . . Carry this book with you to work every day!” —Carolyn Cassin, President, Michigan Women’s Foundation “A must-read for women of all ages in today’s workforce. This book offers what we all need to develop the capacities to endure this ever-changing workplace. We know it is all about relationships and you need the skills outlined in this book to survive and thrive when the Mean Girls attack.” —Kim Harrington, Coordinator, Professional Development and Training, Office of Human Resources, California State University, Sacramento
Book Synopsis Dealing With Difficult People At Work & At Home by : Samantha Claire
Download or read book Dealing With Difficult People At Work & At Home written by Samantha Claire and published by JNR Publishing via PublishDrive. This book was released on 2018-04-20 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHOSE FAULT IS IT WHEN YOU ARE SURROUNDED BY A-HOLES? HOW TO HANDLE THEM, BY FOLLOWING THESE EASY DIRECTIONS Whether at work or in your personal life, conflicts are verywhere! Conflict could arise from all manner of things, and the biggest challenge that most people face is dealing with the conflicts and petty fights constructively. Conflict brings out negative feelings and yet it's necessary to build intimacy in relationships. How then do you transform such a negative thing into a positive one? Your feelings and attitude towards conflict are important, as well as how you speak your truth to a "difficult" person while still remaining fair. It is therefore important to learn assertiveness and how to fight fair to avoid damaging the relationship. It is important to establish firm boundaries! You will learn the following: INTRODUCTION WHAT ARE BOUNDARIES? KINDS OF BOUNDARIES INDICATORS OF UNHEALTHY BOUNDARIES SETTING BOUNDARIES IMPLEMENT YOUR BOUNDARIES SELF-RESPECT RESPECT ANOTHER PERSON'S BODY AS WELL AS YOUR OWN. DON'T TAKE WITHOUT ASKING PROTECT YOUR MOST PRECIOUS RESOURCE: YOU DON'T LOSE YOURSELF IN A RELATIONSHIP IMPLEMENTING BOUNDARIES EMOTIONAL LIMITATIONS SHIELD YOUR FEELINGS FROM OTHER PEOPLE. TO SET A LIMIT WITH AN UPSET PERSON SPEAKING YOUR TRUTH IN DIFFICULT SITUATIONS CONFRONTATION DO A SELF-CHECK CHOOSE YOUR BATTLES TAKE A PAUSE CLEARLY STATE THE ISSUES THAT UPSET YOU STICK TO THE FACTS MINIMIZE YOUR INTERACTIONS SEEK MEDIATION CHANGE YOUR MINDSET DON'T BE EASILY OFFENDED EXAMINE YOUR OWN BEHAVIOR BE AWARE OF HOW YOU PERCEIVE OTHERS WHEN YOU ARE THE DIFFICULT PERSON YOUR SELF-WORTH IS LOW PEOPLE LEAVE YOU OUT IF YOU ARE ALWAYS COMPLAINING YOU KEEP BLOWING UP YOU FEEL LIKE EVERYONE IS AGAINST YOU YOUR PERFORMANCE REVIEWS REVEAL THAT YOU ARE DIFFICULT RESOLVING CONFLICT THAT YOU CAUSED CONFIRM WHAT YOU REALLY WANT UNDERSTAND WHAT ACTUALLY HAPPENED HANDLE YOUR FEELINGS FIRST GET INTO THE OTHER PERSON’S SHOES MAKE A LIST OF REASONS WHY YOU NEED TO MAKE AMENDS MAKE AMENDS WHEN YOUR HEART IS CLEAR DECIDE HOW YOU’LL MAKE UP FOR THE WRONG THAT YOU DID DETERMINE WHAT YOU’LL SAY APOLOGIZE IN PERSON PRIORITIZE THE APOLOGY MAKE IT QUICK AND SIMPLE ALLOW THE OTHER PERSON TO VENT PROVIDE RESTITUTION AVOID FUTURE MISTAKES WHAT YOU CAN CONTROL IN CONFLICT RESOLVING CONFLICT AT THE WORKPLACE WHEN TWO PEOPLE COME TO YOU FOR HELP MEDIATION. FIGHTING FAIR IN YOUR RELATIONSHIPS TEACHING CHILDREN CONFLICT RESOLUTION TEACHING STYLES MAKING GOOD BEHAVIOUR STICK WHEN TO GET HELP WHY PEOPLE MISUSE YOU YOU FEEL GUILTY ABOUT DISPUTES YOU ARE A PEOPLE PLEASER LEARNING TO BE ASSERTIVE GUIDELINES FOR BEING ASSERTIVE HOW TO LET A DIFFICULT PERSON KNOW THAT THEIR BEHAVIOUR IS WRONG IF THEY DON’T BELIEVE IT GET YOUR TEAM TO FOLLOW YOUR LEAD HOW TO GAIN RESPECT FROM DIFFICULT PEOPLE Get your copy today!
Author :Donald H. Weiss Publisher :AMACOM/American Management Association ISBN 13 :9780814476741 Total Pages :57 pages Book Rating :4.4/5 (767 download)
Book Synopsis How to Deal with Difficult People by : Donald H. Weiss
Download or read book How to Deal with Difficult People written by Donald H. Weiss and published by AMACOM/American Management Association. This book was released on 1987 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains why some individuals have difficulty working with each other, describes a variety of difficult character types and stresses the importance of behavioral feedback
Book Synopsis Coping with Difficult People by : Robert M. Bramson, Ph.D.
Download or read book Coping with Difficult People written by Robert M. Bramson, Ph.D. and published by Dell. This book was released on 1988-09-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
Book Synopsis Dealing With Difficult People by : Rick Brinkman
Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Book Synopsis Difficult People: Dealing With Difficult People At Work by : Colin Smith
Download or read book Difficult People: Dealing With Difficult People At Work written by Colin Smith and published by Colin Smith. This book was released on 2016-03-15 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wouldn't it be nice if you could get through your work day without ever encountering difficult personalities? Unfortunately, we can't usually pick our coworkers or our customers, which means at some point you're bound to find yourself in difficult relationships with people who are hard to deal with. While you can't change difficult people, you can learn to communicate effectively and to diffuse interpersonal conflict before it starts. “Difficult People: Dealing With Difficult People At Work” will give you the skills you need to deal with difficult people at work and provide you with the tools you need to overcome the obstacles to working with challenging people. Written by an expert in interpersonal relationships, “Difficult People: Dealing With Difficult People At Work” is an easy-to-read guide that makes dealing with difficult people at work much easier whether the people in question are coworkers, supervisors or customers. This book covers a broad range of topics and will: • Teach you how to deal with difficult conversations to avoid conflict and resolve differences productively • Improve your communication skills at work, so that you can get your point across to difficult people and gain understanding of their points of view • Give you strategies for dealing with anger and stress to make coping with difficult people easier and ensure that you don't lose your cool • Provide insight into the types of personalities that you're likely to encounter with difficult people at work • Supply you with tools that you can use to resolve conflict when it does arise The knowledge, insight, skills and tools you'll gain from, “Difficult People: Dealing With Difficult People At Work” will help you in your current role at work and with coping with difficult people as you advance in your career. The lessons you'll learn for managing interpersonal conflict and navigating difficult relationships can transform every aspect of life, helping you communicate effectively with friends and family as well. Stop dreading every encounter with those difficult personalities around the office and become a better leader and peer. Download, “Difficult People: Dealing With Difficult People At Work” today!
Book Synopsis Energy Vampire Slaying: 101 by : Dan O'Connor
Download or read book Energy Vampire Slaying: 101 written by Dan O'Connor and published by Createspace Independent Pub. This book was released on 2011-05-26 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: ENERGY VAMPIRE SLAYING:101 How to combat negativity and toxic attitudes in your office, in your home, and in yourself In this program you'll learn: -The secrets master communicators use to keep their cool when dealing with difficult people -What free-style scripting is and how you can use it to defend against verbal assaults -How to use a power phrase and danger phrase list to boost your communication power -How you can prevent conflict from manifesting, using effective communication techniques -Problem-solving verbal patterns and scripts you can use to instantly increase productivity -How to use defusion tactics to slash the time spent dealing with difficult customers -How to respond, rather than react, when you're confronted with negative or difficult behavior -How to use magic phrases to respond quickly and effectively when you're put on the spot -Brain-training techniques such as hemisphere switching you can use to control your emotions when you're under pressure -How to quickly find the right words at the right time during difficult situations, and -Which free tools to use for mastering all of the techniques you'll learn in the program, and the right way to study, so you can develop your skills at lightning speed. "I have been using the tactics you taught with great success, not just at work, but at home. I finally had the breakthrough I've been trying for with my daughter. Thank you for giving me the tools I can use to change my life. I thoroughly enjoyed every minute! I'll take any book you have to offer." -Kevin Wahlberg -Dallas, TX
Book Synopsis How to Communicate Effectively and Handle Difficult People by : C. Ni Preston
Download or read book How to Communicate Effectively and Handle Difficult People written by C. Ni Preston and published by . This book was released on 2002-03-01 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :National Institute of Business Management Publisher :Capitol Information Group ISBN 13 :1880024101 Total Pages :50 pages Book Rating :4.8/5 (8 download)
Book Synopsis Difficult People at Work by : National Institute of Business Management
Download or read book Difficult People at Work written by National Institute of Business Management and published by Capitol Information Group. This book was released on 1999-10 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:
