Dealing With Difficult People

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How to Deal With Difficult People

Author : Gill Hasson
Publisher : John Wiley & Sons
ISBN 13 : 0857085719
Total Pages : 208 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis How to Deal With Difficult People by : Gill Hasson

Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Dealing with Difficult People (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 163369609X
Total Pages : 82 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Dealing with Difficult People (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Dealing With Difficult People

Author : Dr. Rick Brinkman
Publisher : McGraw Hill Professional
ISBN 13 : 9780071487153
Total Pages : 128 pages
Book Rating : 4.4/5 (871 download)

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Book Synopsis Dealing With Difficult People by : Dr. Rick Brinkman

Download or read book Dealing With Difficult People written by Dr. Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Powerful Phrases for Dealing with Difficult People

Author : Renee Evenson
Publisher : AMACOM
ISBN 13 : 0814432999
Total Pages : 242 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Dealing with Difficult People

Author : Roy C. Lilley
Publisher : Kogan Page Publishers
ISBN 13 : 9780749447519
Total Pages : 164 pages
Book Rating : 4.4/5 (475 download)

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Book Synopsis Dealing with Difficult People by : Roy C. Lilley

Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

151 Quick Ideas to Deal with Difficult People

Author : Carrie Mason-Draffen
Publisher : Red Wheel/Weiser
ISBN 13 : 1564149382
Total Pages : 190 pages
Book Rating : 4.5/5 (641 download)

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Book Synopsis 151 Quick Ideas to Deal with Difficult People by : Carrie Mason-Draffen

Download or read book 151 Quick Ideas to Deal with Difficult People written by Carrie Mason-Draffen and published by Red Wheel/Weiser. This book was released on 2007-01-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.

Elf-help for Dealing with Difficult People

Author : Lisa O Engelhardt
Publisher : Open Road Media
ISBN 13 : 1497688299
Total Pages : 82 pages
Book Rating : 4.4/5 (976 download)

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Book Synopsis Elf-help for Dealing with Difficult People by : Lisa O Engelhardt

Download or read book Elf-help for Dealing with Difficult People written by Lisa O Engelhardt and published by Open Road Media. This book was released on 2014-09-09 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some people are just plain difficult—or, at least, we have difficulty dealing with them. Elf-help for Dealing with Difficult People is a sensible little guidebook empowering readers to achieve peace and harmony in life’s inevitable problem relationships.

Managing Difficult People

Author : Marilyn Pincus
Publisher : Simon and Schuster
ISBN 13 : 1593371861
Total Pages : 224 pages
Book Rating : 4.5/5 (933 download)

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Book Synopsis Managing Difficult People by : Marilyn Pincus

Download or read book Managing Difficult People written by Marilyn Pincus and published by Simon and Schuster. This book was released on 2004-10-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Coping with Difficult People

Author : Robert M. Bramson, Ph.D.
Publisher : Dell
ISBN 13 : 0440202019
Total Pages : 242 pages
Book Rating : 4.4/5 (42 download)

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Book Synopsis Coping with Difficult People by : Robert M. Bramson, Ph.D.

Download or read book Coping with Difficult People written by Robert M. Bramson, Ph.D. and published by Dell. This book was released on 1988-09-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!

Boundary Boss

Author : Terri Cole, MSW, LCSW
Publisher : Sounds True
ISBN 13 : 1683647696
Total Pages : 204 pages
Book Rating : 4.6/5 (836 download)

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Book Synopsis Boundary Boss by : Terri Cole, MSW, LCSW

Download or read book Boundary Boss written by Terri Cole, MSW, LCSW and published by Sounds True. This book was released on 2021-04-20 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Break Free From Over-Functioning, Over-Delivering, People-Pleasing, and Ignoring Your Own Needs So You Can Finally Live the Life You Deserve! Most of us were never taught how to effectively express our preferences, desires or deal-breakers. Instead, we hide our feelings behind passive-aggressive behavior, deny our own truths, or push our emotions down until we get depressed or so frustrated that we explode, potentially destroying hard-won trust and relationships. The most successful and satisfied people on the planet have one thing in common: the ability to create and communicate clear, healthy boundaries. This ability is, hands down, the biggest game changer when it comes to creating a healthy, happy, self-determined life. In Boundary Boss, psychotherapist Terri Cole reveals a specific set of skills that can help you stop abandoning yourself for the sake of others (without guilt or drama) and get empowered to consciously take control of every aspect of your emotional, spiritual, physical, personal, and professional life. Since becoming a Boundary Boss is a process, Cole also offers actionable strategies, scripts, and techniques that can be used in the moment, whenever you need them. You will learn: • How to recognize when your boundaries have been violated and what to do next • How your unique “Boundary Blueprint” is unconsciously driving your boundary behaviors, and strategies to redesign it • Powerful boundary scripts so in the moment you will know what to say • How to manage “Boundary Destroyers”—including emotional manipulators, narcissists, and other toxic personalities • Where you fall on the spectrum of codependency and how to create healthy, balanced relationships This book is for women who are exhausted from over-giving, overdoing, and even over-feeling. If you’re getting it all done but at the expense of yourself, give yourself the gift of Boundary Boss.

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Download Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities PDF Online Free

Author : Susan Benjamin
Publisher : McGraw Hill Professional
ISBN 13 : 9780071595124
Total Pages : 224 pages
Book Rating : 4.5/5 (951 download)

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Book Synopsis Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by : Susan Benjamin

Download or read book Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities written by Susan Benjamin and published by McGraw Hill Professional. This book was released on 2007-09-06 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Handling Difficult People

Author : John Townsend
Publisher : Thomas Nelson
ISBN 13 : 9781404175679
Total Pages : 0 pages
Book Rating : 4.1/5 (756 download)

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Book Synopsis Handling Difficult People by : John Townsend

Download or read book Handling Difficult People written by John Townsend and published by Thomas Nelson. This book was released on 2009-04-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes 'button pushers' act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.

Who's Pushing Your Buttons?

Author : John Townsend
Publisher : Thomas Nelson
ISBN 13 : 1418588288
Total Pages : 179 pages
Book Rating : 4.4/5 (185 download)

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Book Synopsis Who's Pushing Your Buttons? by : John Townsend

Download or read book Who's Pushing Your Buttons? written by John Townsend and published by Thomas Nelson. This book was released on 2007-09-16 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Button-pushers come in all shapes and sizes, but they have one thing in common: Their behavior drives us crazy and makes us dream of ways to escape the mess we're in. The person who pushes your buttons is likely someone who matters to you – a spouse, a parent, a boss, a fellow church member. Almost always this difficult person is connected to you by blood, love, faith, or money, so you can't just end the relationship without causing pain and upheaval in your life. Our friends and today's culture will often advise us to abandon such relationships quickly – to end this unpleasant chapter and get on with our lives. Psychologist and author Dr. John Townsend disagrees, "Your button-pusher is not someone you would easily and casually leave. You are intertwined at many levels. It is worth the trouble to take a look at the ways the relationship you had, and want, can be revived and reborn." In this easy-to-read book he offers Expert insights to help you understand your own button-pusher Wise assistance in determining the nature of the problem Compassionate help in identifying your failed attempts to fix things A hope-filled vision for what can be and how to make it come true Rich resources to help you navigate the necessary changes

HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633699420
Total Pages : 1210 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-12-17 with total page 1210 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced 14-volume set includes every book in the series: Mindfulness Resilience Influence and Persuasion Authentic Leadership Dealing with Difficult People Focus Self-Awareness Happiness Empathy Leadership Presence Purpose, Meaning, and Passion Confidence Mindful Listening Power and Impact

Dealing with Difficult People

Author : Christina Osborne
Publisher : DK Publishing (Dorling Kindersley)
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Dealing with Difficult People by : Christina Osborne

Download or read book Dealing with Difficult People written by Christina Osborne and published by DK Publishing (Dorling Kindersley). This book was released on 2002 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with essential tips for today's competitive business world, this low-priced paperback is ideal for anyone interested in brushing up their skills on dealing with difficult people. Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.

Handling Difficult People

Author : Jon P. Bloch
Publisher : Simon and Schuster
ISBN 13 : 1440563276
Total Pages : 160 pages
Book Rating : 4.4/5 (45 download)

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Book Synopsis Handling Difficult People by : Jon P. Bloch

Download or read book Handling Difficult People written by Jon P. Bloch and published by Simon and Schuster. This book was released on 2013-04-18 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bloch provides practical advice for interacting with toxic personalities. Whether it's in the workplace, at home, or during everyday interactions, you'll find the strategies and tools you need to spot the ten most common personality types, and learn what to do-- or how to avoid these types of people altogether.

Difficult People: Dealing With Difficult People At Work

Author : Colin Smith
Publisher : Colin Smith
ISBN 13 : 9781491245521
Total Pages : 26 pages
Book Rating : 4.2/5 (455 download)

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Book Synopsis Difficult People: Dealing With Difficult People At Work by : Colin Smith

Download or read book Difficult People: Dealing With Difficult People At Work written by Colin Smith and published by Colin Smith. This book was released on 2016-03-15 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wouldn't it be nice if you could get through your work day without ever encountering difficult personalities? Unfortunately, we can't usually pick our coworkers or our customers, which means at some point you're bound to find yourself in difficult relationships with people who are hard to deal with. While you can't change difficult people, you can learn to communicate effectively and to diffuse interpersonal conflict before it starts. “Difficult People: Dealing With Difficult People At Work” will give you the skills you need to deal with difficult people at work and provide you with the tools you need to overcome the obstacles to working with challenging people. Written by an expert in interpersonal relationships, “Difficult People: Dealing With Difficult People At Work” is an easy-to-read guide that makes dealing with difficult people at work much easier whether the people in question are coworkers, supervisors or customers. This book covers a broad range of topics and will: • Teach you how to deal with difficult conversations to avoid conflict and resolve differences productively • Improve your communication skills at work, so that you can get your point across to difficult people and gain understanding of their points of view • Give you strategies for dealing with anger and stress to make coping with difficult people easier and ensure that you don't lose your cool • Provide insight into the types of personalities that you're likely to encounter with difficult people at work • Supply you with tools that you can use to resolve conflict when it does arise The knowledge, insight, skills and tools you'll gain from, “Difficult People: Dealing With Difficult People At Work” will help you in your current role at work and with coping with difficult people as you advance in your career. The lessons you'll learn for managing interpersonal conflict and navigating difficult relationships can transform every aspect of life, helping you communicate effectively with friends and family as well. Stop dreading every encounter with those difficult personalities around the office and become a better leader and peer. Download, “Difficult People: Dealing With Difficult People At Work” today!