Handbook Of Service Science

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Handbook of Service Science, Volume II

Author : Paul P. Maglio
Publisher : Springer
ISBN 13 : 3319985124
Total Pages : 845 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Handbook of Service Science, Volume II by : Paul P. Maglio

Download or read book Handbook of Service Science, Volume II written by Paul P. Maglio and published by Springer. This book was released on 2018-10-16 with total page 845 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Handbook of Service Science

Author : Paul P. Maglio
Publisher : Springer Science & Business Media
ISBN 13 : 1441916288
Total Pages : 758 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Handbook of Service Science by : Paul P. Maglio

Download or read book Handbook of Service Science written by Paul P. Maglio and published by Springer Science & Business Media. This book was released on 2010-06-14 with total page 758 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Handbook of Service Science

Author : Paul P. Maglio
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (11 download)

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Book Synopsis Handbook of Service Science by : Paul P. Maglio

Download or read book Handbook of Service Science written by Paul P. Maglio and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Science, Management and Engineering

Author : Bill Hefley
Publisher : Springer Science & Business Media
ISBN 13 : 0387765786
Total Pages : 384 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis Service Science, Management and Engineering by : Bill Hefley

Download or read book Service Science, Management and Engineering written by Bill Hefley and published by Springer Science & Business Media. This book was released on 2008-01-08 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.

Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods

Author : Delener, N.
Publisher : IGI Global
ISBN 13 : 1466600780
Total Pages : 732 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods by : Delener, N.

Download or read book Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods written by Delener, N. and published by IGI Global. This book was released on 2012-01-31 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.

Handbook of Service Marketing Research

Author : Roland T. Rust
Publisher : Edward Elgar Publishing
ISBN 13 : 0857938851
Total Pages : 640 pages
Book Rating : 4.8/5 (579 download)

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Book Synopsis Handbook of Service Marketing Research by : Roland T. Rust

Download or read book Handbook of Service Marketing Research written by Roland T. Rust and published by Edward Elgar Publishing. This book was released on 2014-02-28 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy

The SAGE Handbook of Service-Dominant Logic

Author : Stephen L. Vargo
Publisher : SAGE
ISBN 13 : 1526455501
Total Pages : 1237 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis The SAGE Handbook of Service-Dominant Logic by : Stephen L. Vargo

Download or read book The SAGE Handbook of Service-Dominant Logic written by Stephen L. Vargo and published by SAGE. This book was released on 2018-10-08 with total page 1237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Service Science and Logistics Informatics: Innovative Perspectives

Author : Luo, ZongWei
Publisher : IGI Global
ISBN 13 : 1615206043
Total Pages : 462 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis Service Science and Logistics Informatics: Innovative Perspectives by : Luo, ZongWei

Download or read book Service Science and Logistics Informatics: Innovative Perspectives written by Luo, ZongWei and published by IGI Global. This book was released on 2010-03-31 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides both business and IT professionals a reference for practices and guidelines to service innovation in logistics and supply chain management"--Provided by publisher.

Handbook on Science and Public Policy

Author : Dagmar Simon
Publisher : Edward Elgar Publishing
ISBN 13 : 1784715948
Total Pages : 584 pages
Book Rating : 4.7/5 (847 download)

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Book Synopsis Handbook on Science and Public Policy by : Dagmar Simon

Download or read book Handbook on Science and Public Policy written by Dagmar Simon and published by Edward Elgar Publishing. This book was released on 2019 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook assembles state-of-the-art insights into the co-evolutionary and precarious relations between science and public policy. Beyond this, it also offers a fresh outlook on emerging challenges for science (including technology and innovation) in changing societies, and related policy requirements, as well as the challenges for public policy in view of science-driven economic, societal, and cultural changes. In short, this book deals with science as a policy-triggered project as well as public policy as a science-driven venture.

Handbook for Small Science Centers

Author : Cynthia C. Yao
Publisher : Rowman Altamira
ISBN 13 : 0759114080
Total Pages : 332 pages
Book Rating : 4.7/5 (591 download)

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Book Synopsis Handbook for Small Science Centers by : Cynthia C. Yao

Download or read book Handbook for Small Science Centers written by Cynthia C. Yao and published by Rowman Altamira. This book was released on 2006-10-10 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been, and continues to be, an explosion of interest in developing new small science centers that is changing the world of museums. This handbook is designed to be a one-stop source for future and current centers, and anyone interested in the important roles these institutions play in their communities. With articles—all written by leaders in field—covering everything from administration, staffing, finance, marketing, exhibit design, and beyond, this comprehensive resource will be essential reading for institutions that are operating successfully, struggling to survive, and those planning major expansions.

Handbook of Systems Sciences

Author : Gary S. Metcalf
Publisher : Springer
ISBN 13 : 9789811507199
Total Pages : 1443 pages
Book Rating : 4.5/5 (71 download)

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Book Synopsis Handbook of Systems Sciences by : Gary S. Metcalf

Download or read book Handbook of Systems Sciences written by Gary S. Metcalf and published by Springer. This book was released on 2021-07-28 with total page 1443 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary purpose of this handbook is to clearly describe the current state of theories of systems sciences and to support their use and practice. There are many ways in which systems sciences can be described. This handbook takes a multifaceted view of systems sciences and describes them in terms of a relatively large number of dimensions, from natural and engineering science to social science and systems management perspectives. It is not the authors’ intent, however, to produce a catalog of systems science concepts, methodologies, tools, or products. Instead, the focus is on the structural network of a variety of topics. Special emphasis is given to a cyclic–interrelated view; for example, when a theory of systems sciences is described, there is also discussion of how and why the theory is relevant to modeling or practice in reality. Such an interrelationship between theory and practice is also illustrated when an applied research field in systems sciences is explained. The chapters in the handbook present definitive discussions of systems sciences from a wide array of perspectives. The needs of practitioners in industry and government as well as students aspiring to careers in systems sciences provide the motivation for the majority of the chapters. The handbook begins with a comprehensive introduction to the coverage that follows. It provides not only an introduction to systems sciences but also a brief overview and integration of the succeeding chapters in terms of a knowledge map. The introduction is intended to be used as a field guide that indicates why, when, and how to use the materials or topics contained in the handbook.

The Addison-Wesley Science Handbook

Author : Gordon J. Coleman
Publisher : Addison-Wesley Longman
ISBN 13 :
Total Pages : 292 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis The Addison-Wesley Science Handbook by : Gordon J. Coleman

Download or read book The Addison-Wesley Science Handbook written by Gordon J. Coleman and published by Addison-Wesley Longman. This book was released on 1997 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brings together a broad range of essential science information. Both fundamental and advanced concepts are presented in table, glossaries and summaries for quick memory refreshers at all levels.

Handbook of Research on Service-oriented Systems and Non-functional Properties

Author : Stephan Reiff-Marganiec
Publisher :
ISBN 13 : 9781613504321
Total Pages : 0 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Handbook of Research on Service-oriented Systems and Non-functional Properties by : Stephan Reiff-Marganiec

Download or read book Handbook of Research on Service-oriented Systems and Non-functional Properties written by Stephan Reiff-Marganiec and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services and service oriented computing have emerged and matured over the last decade, bringing with them a number of available services that are selected by users and developers and composed into larger applications. The Handbook of Research on Non-Functional Properties for Service-Oriented Systems: Future Directions unites different approaches and methods used to describe, map, and use non-functional properties and service level agreements. This handbook, which will be useful for both industry and academia, provides an overview of existing research and also sets clear directions for future work.

Exploring Service Science

Author : Henriqueta Nóvoa
Publisher : Springer Nature
ISBN 13 : 3030387240
Total Pages : 403 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Exploring Service Science by : Henriqueta Nóvoa

Download or read book Exploring Service Science written by Henriqueta Nóvoa and published by Springer Nature. This book was released on 2020-01-27 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Exploring Services Science

Author : Mehdi Snene
Publisher : Springer Science & Business Media
ISBN 13 : 3642215467
Total Pages : 247 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Exploring Services Science by : Mehdi Snene

Download or read book Exploring Services Science written by Mehdi Snene and published by Springer Science & Business Media. This book was released on 2011-08-03 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.

Handbook of Service Business

Author : John R. Bryson
Publisher : Edward Elgar Publishing
ISBN 13 : 1781000417
Total Pages : 464 pages
Book Rating : 4.7/5 (81 download)

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Book Synopsis Handbook of Service Business by : John R. Bryson

Download or read book Handbook of Service Business written by John R. Bryson and published by Edward Elgar Publishing. This book was released on 2015-04-30 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co

Service Science and the Information Professional

Author : Yvonne de Grandbois
Publisher : Chandos Publishing
ISBN 13 : 1780633130
Total Pages : 136 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Service Science and the Information Professional by : Yvonne de Grandbois

Download or read book Service Science and the Information Professional written by Yvonne de Grandbois and published by Chandos Publishing. This book was released on 2013-10-31 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of Information Studies can join Computer Science, Engineering and Business Schools in receiving research grants for the development of Service Science. Information professionals need to know this new discipline and be inspired to participate in it. Describes service science and its increasing relevance as a discipline Provides relevant information to those pursuing interests in Information science, Information literacy, service science, and information management illustrates that the transition to a service and information-based economy will require libraries to deal with both information and services Explains why information professionals need to know more about this emerging field Shows the value of research, and the importance of participating in this field