Exploring Service Science

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Exploring Services Science

Author : Jean-Henry Morin
Publisher : Springer Science & Business Media
ISBN 13 : 3642143180
Total Pages : 311 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Exploring Services Science by : Jean-Henry Morin

Download or read book Exploring Services Science written by Jean-Henry Morin and published by Springer Science & Business Media. This book was released on 2010-07-15 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed post-proceedings of the First International Conference on Exploring Services Science (IESS) in Geneva, Switzerland, in February 2010. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline, which leverages methods, results and knowledge stemming from management, social and cognitive science, law, ethics, economics, and computer science towards the development of own concepts, methods, techniques and approaches and thus creating the basis for the production of transdisciplinary results. The 19 full and 8 short papers accepted for IESS were selected from 42 submissions and cover a wide spectrum of issues related to service design, service creation, service composition, service management, and service networks as well as their applications in businesses and public administration.

Exploring Service Science

Author : Gerhard Satzger
Publisher :
ISBN 13 : 9783030007140
Total Pages : 416 pages
Book Rating : 4.0/5 (71 download)

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Book Synopsis Exploring Service Science by : Gerhard Satzger

Download or read book Exploring Service Science written by Gerhard Satzger and published by . This book was released on 2018 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Exploring Service Science

Author : Henriqueta Nóvoa
Publisher : Springer Nature
ISBN 13 : 3030387240
Total Pages : 403 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Exploring Service Science by : Henriqueta Nóvoa

Download or read book Exploring Service Science written by Henriqueta Nóvoa and published by Springer Nature. This book was released on 2020-01-27 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Exploring Service Science

Author : Gerhard Satzger
Publisher : Springer
ISBN 13 : 3030007138
Total Pages : 421 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Exploring Service Science by : Gerhard Satzger

Download or read book Exploring Service Science written by Gerhard Satzger and published by Springer. This book was released on 2018-09-12 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Exploring Services Science

Author : Henriqueta Nóvoa
Publisher : Springer
ISBN 13 : 3319149806
Total Pages : 352 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Exploring Services Science by : Henriqueta Nóvoa

Download or read book Exploring Services Science written by Henriqueta Nóvoa and published by Springer. This book was released on 2015-01-06 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the 6th International Conference on Exploring Service Science (IESS), held in Porto, Portugal, in February 2015. Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 27 full papers accepted for IESS were selected from 69 submissions. The papers consider the topics service innovation, service exploration, service design, IT-based service engineering, and service sustainability.

Exploring Services Science

Author : Theodor Borangiu
Publisher : Springer
ISBN 13 : 3319326899
Total Pages : 762 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis Exploring Services Science by : Theodor Borangiu

Download or read book Exploring Services Science written by Theodor Borangiu and published by Springer. This book was released on 2016-05-18 with total page 762 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.

Exploring Services Science

Author : João Falcão e Cunha
Publisher : Springer
ISBN 13 : 3642363563
Total Pages : 343 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Exploring Services Science by : João Falcão e Cunha

Download or read book Exploring Services Science written by João Falcão e Cunha and published by Springer. This book was released on 2013-02-02 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.

Exploring Services Science

Author : Stefano Za
Publisher : Springer
ISBN 13 : 3319569252
Total Pages : 444 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Exploring Services Science by : Stefano Za

Download or read book Exploring Services Science written by Stefano Za and published by Springer. This book was released on 2017-04-04 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.

Exploring Services Science

Author : Mehdi Snene
Publisher : Springer
ISBN 13 : 3319048104
Total Pages : 139 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Exploring Services Science by : Mehdi Snene

Download or read book Exploring Services Science written by Mehdi Snene and published by Springer. This book was released on 2014-01-31 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering and service discovery.

Exploring Services Science

Author : Mehdi Snene
Publisher : Springer
ISBN 13 : 3642215475
Total Pages : 247 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Exploring Services Science by : Mehdi Snene

Download or read book Exploring Services Science written by Mehdi Snene and published by Springer. This book was released on 2011-08-03 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.

Exploring Services Science

Author : Mehdi Snene
Publisher : Springer
ISBN 13 : 364228227X
Total Pages : 371 pages
Book Rating : 4.6/5 (422 download)

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Book Synopsis Exploring Services Science by : Mehdi Snene

Download or read book Exploring Services Science written by Mehdi Snene and published by Springer. This book was released on 2012-10-16 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) which was held in Geneva, Switzerland, in February 2012. At the conference, researchers from all over the world presented innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management as well as the application of services in information technology, business, e-learning and public administration.

Service Science

Author : Robin G. Qiu
Publisher : John Wiley & Sons
ISBN 13 : 111810823X
Total Pages : 338 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Service Science by : Robin G. Qiu

Download or read book Service Science written by Robin G. Qiu and published by John Wiley & Sons. This book was released on 2014-07-28 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as education services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Handbook of Service Science, Volume II

Author : Paul P. Maglio
Publisher : Springer
ISBN 13 : 3319985124
Total Pages : 845 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Handbook of Service Science, Volume II by : Paul P. Maglio

Download or read book Handbook of Service Science, Volume II written by Paul P. Maglio and published by Springer. This book was released on 2018-10-16 with total page 845 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Handbook of Service Science

Author : Paul P. Maglio
Publisher : Springer Science & Business Media
ISBN 13 : 1441916288
Total Pages : 758 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Handbook of Service Science by : Paul P. Maglio

Download or read book Handbook of Service Science written by Paul P. Maglio and published by Springer Science & Business Media. This book was released on 2010-06-14 with total page 758 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Fundamentals of Service Systems

Author : Jorge Cardoso
Publisher : Springer
ISBN 13 : 3319231952
Total Pages : 362 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Fundamentals of Service Systems by : Jorge Cardoso

Download or read book Fundamentals of Service Systems written by Jorge Cardoso and published by Springer. This book was released on 2015-12-12 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

The Science of Service Systems

Author : Haluk Demirkan
Publisher : Springer Science & Business Media
ISBN 13 : 1441982701
Total Pages : 360 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis The Science of Service Systems by : Haluk Demirkan

Download or read book The Science of Service Systems written by Haluk Demirkan and published by Springer Science & Business Media. This book was released on 2011-04-20 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Exploring Integrated Science

Author : Belal E. Baaquie
Publisher : CRC Press
ISBN 13 : 9781420087949
Total Pages : 594 pages
Book Rating : 4.0/5 (879 download)

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Book Synopsis Exploring Integrated Science by : Belal E. Baaquie

Download or read book Exploring Integrated Science written by Belal E. Baaquie and published by CRC Press. This book was released on 2009-12-01 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is rubber elastic? Why are leaves green? Why can a gecko climb a wall? Answering these and a myriad of other puzzles of nature, Exploring Integrated Science shows how the simplest questions that arise from our daily experiences can lead us through a chain of reasoning that explains some of the most fascinating principles of science. Written in a non-technical, entertaining style to engage those without a science background while maintaining the academic rigor required by more advanced readers, the book follows a unique format that enhances the learning process. Each chapter begins with a pertinent question that forms the basis for explaining a scientific principle. Step by step, the text then delves into the more sophisticated scientific matter necessary for providing insight into the question presented, elucidating key principles and concepts. Each chapter contains a summary highlighting the salient points, answers the question definitively, and concludes with a series of exercises to test readers’ assimilation of the material. Richly illustrated with more than 650 vibrant color images, this work captures the essence of our intuitive appreciation of nature, which is the starting point for the adventure of science. Presenting integrated scientific ideas that seamlessly blend biology, mathematics, chemistry, and physics, this volume brings the most complex and intriguing phenomena to readers in a manner that is both accessible and entertaining. The book has an accompanying website with more information.