Effective Receivables Management In An Economic Downturn

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Effective Receivables Management in an Economic Downturn!

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 135 pages
Book Rating : 4./5 ( download)

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Book Synopsis Effective Receivables Management in an Economic Downturn! by : Gerard Assey

Download or read book Effective Receivables Management in an Economic Downturn! written by Gerard Assey and published by Gerard Assey. This book was released on 2023-01-24 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last few years, saw many businesses enjoy a booming economy, and during these good times, it’s all too easy for businesses to get lax about receivables- with cash management often getting overlooked, taking a backstage, until it begins to pinch hard and feel where it hurts. Managing accounts receivables therefore must be a TOP priority for every business. At a time, when the world is full of negative statistics, warnings, and dire economic projections, and you know of a recession coming soon, or you just simply want to learn the strategies that can otherwise help you weather through any storm or tough time- this is the book! Credit Management is the heart of an organizations very survival. Many studies carried out on the growing sickness in industries & businesses reveal that BAD DEBT is the ONE major cause for bankruptcy. One cannot afford to take this area of credit control & accounts receivables management so lightly, as too many companies everyday are mounting with debts that are increasingly doubtful of recovery. A company can have the finest product, a superb sales record and the most dedicated workforce, but if it does not get paid for its goods, and on time, it will die. An unpaid debt is an unsecured loan being financed by your company. When you no longer control your debtors, the cost of financing your company's cash flow is at the mercy of those very same debtors. If a business wishes to survive and prosper in today’s economic environment it must pay close attention to all of this. Managing Credit and Collecting Money (your Accounts Receivables), on time, every time, therefore are the 2 most important and vital factors which decide the fate of any business! Predictions confirm that outstanding receivables will rise even more, thus making Accounts Receivables as a top priority for CFO's to enhance liquidity and optimize working capital. Unpaid invoices and past due receivables will cost a lot- enabling businesses to suffer in a number of ways and can even pull down the entire business. But a consistent and steady cash flow will keep businesses all oiled up and running smoothly enabling one to plan a future of growth including, expanding, hiring more employees, investing in other companies, diversifying product lines, and making one look good to investors and more. This book: ‘Effective Receivables Management in an Economic Downturn!’ would tremendously help you - by covering the necessities in credit, accounts receivables and cash flow management right from an understanding of how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone and face to face) with emphasis on the importance of documentation, reports, procedures for systematic follow-up; including series of email letters and general tips for chasing your money too, especially in these precarious times, by encouraging proactive methods! By the time you finish reading the book, you would have learnt to manage credit, using planned preventive measures (the most vital part!), would have learnt to develop a complete systematic collection program, gained confidence in collecting your receivables and have acquired several new ideas for immediate use, including taking back an Action Plan which can be put to immediate practice. The book is intended to help everyone whose responsibility includes collecting money from customers- for any type of business, the small or big businesses, the credit control and accounts receivables personnel, as well as every businessman/ manager or for those who would just like to increase their knowledge, as almost every organization today is faced with this major problem, especially during these down times- to eventually help survive and thrive into the future, by enabling businesses successfully navigate the uncertainty and outperform the competition- emerging profitable and victorious!

Effective Receivables Management in an Economic Downturn!

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.2/5 (159 download)

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Book Synopsis Effective Receivables Management in an Economic Downturn! by : Gerard Assey

Download or read book Effective Receivables Management in an Economic Downturn! written by Gerard Assey and published by Gerard Assey. This book was released on 2023-01-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last few years, saw many businesses enjoy a booming economy, and during these good times, it's all too easy for businesses to get lax about receivables- with cash management often getting overlooked, taking a backstage, until it begins to pinch hard and feel where it hurts. Managing accounts receivables therefore must be a TOP priority for every business. At a time, when the world is full of negative statistics, warnings, and dire economic projections, and you know of a recession coming soon, or you just simply want to learn the strategies that can otherwise help you weather through any storm or tough time- this is the book! Credit Management is the heart of an organizations very survival. Many studies carried out on the growing sickness in industries & businesses reveal that BAD DEBT is the ONE major cause for bankruptcy. One cannot afford to take this area of credit control & accounts receivables management so lightly, as too many companies everyday are mounting with debts that are increasingly doubtful of recovery. A company can have the finest product, a superb sales record and the most dedicated workforce, but if it does not get paid for its goods, and on time, it will die. An unpaid debt is an unsecured loan being financed by your company. When you no longer control your debtors, the cost of financing your company's cash flow is at the mercy of those very same debtors. If a business wishes to survive and prosper in today's economic environment it must pay close attention to all of this. Managing Credit and Collecting Money (your Accounts Receivables), on time, every time, therefore are the 2 most important and vital factors which decide the fate of any business! Predictions confirm that outstanding receivables will rise even more, thus making Accounts Receivables as a top priority for CFO's to enhance liquidity and optimize working capital. Unpaid invoices and past due receivables will cost a lot- enabling businesses to suffer in a number of ways and can even pull down the entire business. But a consistent and steady cash flow will keep businesses all oiled up and running smoothly enabling one to plan a future of growth including, expanding, hiring more employees, investing in other companies, diversifying product lines, and making one look good to investors and more. This book: 'Effective Receivables Management in an Economic Downturn!' would tremendously help you - by covering the necessities in credit, accounts receivables and cash flow management right from an understanding of how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone and face to face) with emphasis on the importance of documentation, reports, procedures for systematic follow-up; including series of email letters and general tips for chasing your money too, especially in these precarious times, by encouraging proactive methods! By the time you finish reading the book, you would have learnt to manage credit, using planned preventive measures (the most vital part!), would have learnt to develop a complete systematic collection program, gained confidence in collecting your receivables and have acquired several new ideas for immediate use, including taking back an Action Plan which can be put to immediate practice. The book will help everyone whose responsibility includes collecting money from customers- for any type of business, the small or big businesses, the credit control and accounts receivables personnel, as well as every businessman/ manager or for those who would just like to increase their knowledge, as almost every organization today is faced with this major problem, especially during these down times- to eventually help survive and thrive into the future, by enabling businesses successfully navigate the uncertainty and outperform the competition- emerging profitable and victorious!

Accounts Receivable Management Best Practices

Author : John G. Salek
Publisher : John Wiley & Sons
ISBN 13 : 0471741914
Total Pages : 304 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Accounts Receivable Management Best Practices by : John G. Salek

Download or read book Accounts Receivable Management Best Practices written by John G. Salek and published by John Wiley & Sons. This book was released on 2005-10-24 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Accounts Receivable Management BestPractices "An excellent reference tool on how to manage the accountsreceivable process for any company. The use of real-life examplesmakes the concepts easy to understand. I recommend the book toanyone who wants to improve cash flow and reduce bad debtloss." —Michael E. Beaulieu, Senior Vice President, Finance CardinalHealth "Rather than simply explaining how to get the greatest returnfrom an investment in accounts receivable, John G. Salek revealshow companies shoot themselves in the foot when management setspolicies and procedures without consideration of the impact on cashflow. Accounts Receivable Management Best Practices isn't just forcredit and collection professionals who often spend more timecleaning up process errors and other corporate 'garbage,' insteadof managing risk. It should be required reading for C-levelexecutives, the sales staff, operations managers, and anybody elsewhose job impacts the order-to-cash cycle." —David Schmidt, Principal, A2 Resources Coauthor of PowerCollecting: Automation for Effective Asset Management "Enhancing a company's competitive profile is all about givingenough customers the right product, at the right price, at theright time. This author's real-world approach to accomplishing thisgoal through the prism of receivables management makes this book amust-read for those companies looking to make their mark as anorganization that cares about its customers as well as their ownneed to produce financial results." —Bruce C. Lynn, Managing Director The Financial ExecutivesConsulting Group, LLC "I have worked with John Salek since 1992, both as his clientand as a project manager working with his organization. Hisknowledge of receivables management . . . the technology, theprocesses, and the formula for success . . . are unsurpassed in thefield." —Stephen L. Watts, Manager, Global Receivables (retired)General Electric Medical Systems "Mr. Salek has written a masterpiece on the intricacies andmanagement of the accounts receivable portfolio. I would recommendthis book to CFOs, controllers, treasurers, credit managers, andsmall business owners." —Steve Kozack, Credit Manager Lennox Hearth Products "Written by an author who has been in the trenches and citesactual examples. This is not written in theory, but frompractice." —Milt Dardis, Collection Consultant Dardis &Associates

Credit Sales & Accounts Receivable Management

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4./5 ( download)

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Book Synopsis Credit Sales & Accounts Receivable Management by : Gerard Assey

Download or read book Credit Sales & Accounts Receivable Management written by Gerard Assey and published by Gerard Assey. This book was released on 2023-02-03 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many businesses often get too caught up with generating more sales, that they begin to get lax about receivables- with credit sales, receivables and cashflow management often getting overlooked, taking a backstage, until it begins to pinch hard and feel where it hurts. Managing your credit sales and accounts receivables therefore must be a TOP priority for every business. Credit Management is at the heart of an organizations’ very survival. Studies carried out on the growing sickness in industries and businesses reveal that BAD DEBT is the ONE major cause for bankruptcy. One cannot afford to take this area of credit control and accounts receivables management so lightly, as too many companies everyday are mounting with debts that are increasingly doubtful of recovery. Managing Credit and Collecting Money, on time, every time, therefore are the 2 most important and vital factors which decide the fate of any business! Predictions confirm that outstanding receivables will rise even more, thus making Credit Sales and Accounts Receivables as a top priority for CFO's to enhance liquidity and optimize working capital. 'Credit Sales & Accounts Receivable Management’ would thus help you- by covering the necessities in credit sales, accounts receivables and cash flow management right from of how bad debt occurs with methods to prevent the same, through the steps of an effective collection call (both on phone & face to face) with emphasis on the importance of documentation, reports, procedures for systematic follow-up; including series of emails & general tips for chasing your money too, especially in these precarious times, by encouraging proactive methods! A must book for every Sales Professional, Credit Control, Accounts Receivable and Collections Professional!

The Effective Manager’s Guide: Key Skills to Thrive

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Effective Manager’s Guide: Key Skills to Thrive by : Gerard Assey

Download or read book The Effective Manager’s Guide: Key Skills to Thrive written by Gerard Assey and published by Gerard Assey. This book was released on 2023-09-05 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘The Effective Manager's Guide: Key Skills to Thrive’ is a comprehensive handbook that equips managers with the essential skills required to excel in today's dynamic business environment. This insightful book explores the 10 critical managerial skills, from leadership and communication to adaptability and time management. Readers will discover the significance of each skill, its practical applications, and real-world examples from successful leaders in the corporate world. With a focus on practicality, this guide offers actionable strategies and action plans for skill development. By delving into this book, managers gain the knowledge and tools necessary to inspire their teams, communicate effectively, make informed decisions, and adapt to change. The result is increased productivity, stronger relationships, and a thriving work environment. ‘The Effective Manager's Guide’ empowers managers to take charge of their professional growth, ultimately driving success for themselves and their organizations.

Effective Questioning & Listening Skills

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4./5 ( download)

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Book Synopsis Effective Questioning & Listening Skills by : Gerard Assey

Download or read book Effective Questioning & Listening Skills written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Effective Questioning & Listening Skills’ is a comprehensive guide that navigates the nuanced terrain of effective communication. From understanding diverse audiences to crafting purposeful questions, the book delves into the intricacies of communication in varied settings, offering practical insights, real-life scenarios, and actionable exercises. Readers are equipped with tools for self-assessment, goal-setting, and continuous improvement, making this journey a transformative experience. Whether you're a professional, educator, student, or anyone seeking enhanced interpersonal connections, the book provides a roadmap to elevate your questioning and listening skills, fostering a culture of empathy, collaboration, and positive change. Target Readers and Benefits: This book is tailored for professionals, educators, students, and individuals aiming to enhance their communication prowess. Professionals will refine their leadership and teamwork, educators will create engaging learning environments, and students will develop essential life skills. Readers will benefit from improved relationships, enhanced problem-solving, and a profound impact on personal and professional spheres, making this book an indispensable guide for anyone seeking mastery in the art of communication.

Coaching Skills for Sales Managers

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4./5 ( download)

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Book Synopsis Coaching Skills for Sales Managers by : Gerard Assey

Download or read book Coaching Skills for Sales Managers written by Gerard Assey and published by Gerard Assey. This book was released on 2023-11-06 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the transformative journey from being a Manager to becoming an Effective Sales Coach with 'Coaching Skills for Sales Managers.' This comprehensive guide covers the pivotal role of sales managers, emphasizing the benefits of coaching. It explores the ROI of implementing effective coaching and when to use it, uncovering the necessity for every great sales manager to wear the coaching hat. The book provides practical insights into creating the ideal coaching environment, offers a deep dive into key skill sets, and addresses common barriers to coaching. Readers will find actionable strategies for building relationships, setting clear expectations, assessing performance, and implementing various coaching techniques. It tackles challenges like managing remote sales teams and offers solutions to deal with attitude and habit issues that may affect sales personnel. With valuable coaching resources, future trends in sales coaching, and essential do's and don'ts, this book equips sales managers to lead with coaching and drive organizational success in a dynamic sales landscape.

Bid & Proposal Management Using AI: Winning Proposals From RFP’s to a Winning Solution

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 122 pages
Book Rating : 4./5 ( download)

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Book Synopsis Bid & Proposal Management Using AI: Winning Proposals From RFP’s to a Winning Solution by : Gerard Assey

Download or read book Bid & Proposal Management Using AI: Winning Proposals From RFP’s to a Winning Solution written by Gerard Assey and published by Gerard Assey. This book was released on 2023-12-07 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: In ‘Bid & Proposal Management Using AI: Winning Proposals - From RFPs to a Winning Solution,’ you will embark on a transformative journey through the convergence of cutting-edge Artificial Intelligence (AI) and the art of crafting winning bids. Tailored for mid-level executives and managers, this comprehensive guide unveils the power of AI at every stage of bid and proposal management. From analyzing RFPs and personalized content creation to real-time collaboration and performance tracking, discover how AI revolutionizes the process, enhancing efficiency, innovation, and success. Engage with examples, actionable strategies, and change management insights, ensuring seamless integration of AI and maximizing bid success rates. Propel your organization toward a future where AI-driven proposals redefine client engagement and drive unparalleled growth.

Customer Success Management: Proactively Nurturing Deeper Relationships with your Customers Resulting in Reduced Churn, Customer Growth & Recurring Revenue!

Download Customer Success Management: Proactively Nurturing Deeper Relationships with your Customers Resulting in Reduced Churn, Customer Growth & Recurring Revenue! PDF Online Free

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 109 pages
Book Rating : 4./5 ( download)

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Book Synopsis Customer Success Management: Proactively Nurturing Deeper Relationships with your Customers Resulting in Reduced Churn, Customer Growth & Recurring Revenue! by : Gerard Assey

Download or read book Customer Success Management: Proactively Nurturing Deeper Relationships with your Customers Resulting in Reduced Churn, Customer Growth & Recurring Revenue! written by Gerard Assey and published by Gerard Assey. This book was released on 2024-06-15 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Customer Success Management: Proactively Nurturing Deeper Relationships with Your Customers Resulting in Reduced Churn, Customer Growth & Recurring Revenue!’ is a definitive guide to mastering the art of customer success, by exploring how businesses can prioritize customer success to drive long-term growth and revenue. From understanding the key principles of CSM to implementing effective strategies for reducing churn and increasing customer retention, this book provides valuable insights for both newcomers and seasoned professionals. Through real-world examples and practical tips, readers will learn how to build a customer-centric culture, leverage technology, and measure success metrics to foster loyal customer relationships. 'Customer Success Management' is not just a strategy; it is a philosophy that emphasizes the importance of delivering exceptional customer experiences at every touch-point. By embracing the principles outlined in this book, organizations can position themselves for sustained growth, customer satisfaction, and business success." This Book is ‘Your KEY Strategic Differentiator’!

From Aspiring to Inspiring: A Guide for New Managers on the Rise

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 87 pages
Book Rating : 4./5 ( download)

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Book Synopsis From Aspiring to Inspiring: A Guide for New Managers on the Rise by : Gerard Assey

Download or read book From Aspiring to Inspiring: A Guide for New Managers on the Rise written by Gerard Assey and published by Gerard Assey. This book was released on 2023-09-06 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘From Aspiring to Inspiring: A Guide for New Managers on the Rise’ is a comprehensive handbook designed to equip newly promoted managers and aspiring leaders with the essential skills and knowledge to succeed in their roles. From the moment you step into a managerial position, this book will guide you through the challenges and opportunities that lie ahead. Each chapter explores a specific skill or attribute crucial for managerial success, such as leadership, communication, decision-making, problem-solving, influence, and more. Practical insights, real-world examples, and actionable strategies are provided to help you navigate the complexities of your new role. Drawing inspiration from successful leaders and corporate examples, this book offers valuable lessons and best practices to apply in your own managerial journey. Whether you're looking to enhance your existing skills or prepare for future leadership roles, this book serves as a trusted companion, providing guidance, encouragement, and a roadmap for personal and professional growth. Unlock your full potential, make a positive impact on your team, and become the exceptional manager you aspire to be with the insights and practical advice shared in this book.

Diagnosis: A Key Skill for Leadership (Transforming Managers into Inspirational Leaders)

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4./5 ( download)

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Book Synopsis Diagnosis: A Key Skill for Leadership (Transforming Managers into Inspirational Leaders) by : Gerard Assey

Download or read book Diagnosis: A Key Skill for Leadership (Transforming Managers into Inspirational Leaders) written by Gerard Assey and published by Gerard Assey. This book was released on 2024-05-27 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Diagnosis: A Key Skill for Leadership (Transforming Managers into Inspirational Leaders)’ is a comprehensive guide for leaders and managers looking to enhance their diagnostic skills in the context of Leadership. The book explores the importance of assessing an individual's development level, understanding their competence and commitment, and adapting leadership styles accordingly. Through practical examples, tools, and strategies, readers learn how to diagnose development levels effectively, tailor their leadership approach to meet individual needs, and lead with confidence. Each chapter offers actionable insights, interactive exercises, and reflection questions to help readers apply the concepts in their own leadership practice. Whether you're a seasoned executive or a frontline manager, this book will empower you to become a more effective leader and achieve greater success in leading your team.

Smart Decisions: Mastering Problem Solving with Strategic Solutions for Business Success

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 73 pages
Book Rating : 4./5 ( download)

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Book Synopsis Smart Decisions: Mastering Problem Solving with Strategic Solutions for Business Success by : Gerard Assey

Download or read book Smart Decisions: Mastering Problem Solving with Strategic Solutions for Business Success written by Gerard Assey and published by Gerard Assey. This book was released on 2024-04-26 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's rapidly changing business landscape, effective decision making and problem solving are critical skills for managers, leaders, and business owners. ‘Smart Decisions: Mastering Problem Solving with Strategic Solutions for Business Success’ is a comprehensive guide that equips readers with practical strategies and tools to navigate the complexities of decision making and effective problem-solving. Through real-world examples, case studies, and interactive exercises, readers will learn how to identify and define problems, gather and analyze information, generate and evaluate options, and make sound decisions. The book also explores the importance of ethical considerations in decision making and provides guidance on developing a decision-making culture within organizations. With a focus on continuous learning and improvement, this book offers readers a roadmap for honing their problem-solving and decision-making skills and achieving greater success in their professional endeavors.

Monopolize Your Markets

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 237 pages
Book Rating : 4./5 ( download)

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Book Synopsis Monopolize Your Markets by : Gerard Assey

Download or read book Monopolize Your Markets written by Gerard Assey and published by Gerard Assey. This book was released on 2023-08-15 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Monopolize your Markets: Gain a Position of Advantage & Dominate Your Market by Mastering the 8 Step Sales Model: M.O.N.O.P.O.L.Y.’ is a powerful and comprehensive guidebook that equips readers with the tools to dominate the sales landscape and seize opportunities for success. Drawing inspiration from the classic board game, Monopoly, each letter in ‘M.O.N.O.P.O.L.Y.’ represents a critical step in the sales journey. From prospecting to crafting compelling approaches, to uncovering needs and pains of your customers, and then proving value to handling objections gracefully, this book provides step-by-step details and real-world examples for mastering each stage. Readers will learn to leverage additional items, enhance the overall customer experience, and foster long-term relationships that lead to customer retention and advocacy. With a focus on exceptional customer service, this book empowers Sales Professionals and aspiring Entrepreneurs to Create a Position of Advantage in their Markets, ensuring they Monopolize Success in Today's Competitive Business World.

Strategic Planning: Developing and Implementing Strategic Plans to Achieve Long-Term Business Goals

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 68 pages
Book Rating : 4./5 ( download)

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Book Synopsis Strategic Planning: Developing and Implementing Strategic Plans to Achieve Long-Term Business Goals by : Gerard Assey

Download or read book Strategic Planning: Developing and Implementing Strategic Plans to Achieve Long-Term Business Goals written by Gerard Assey and published by Gerard Assey. This book was released on 2024-04-30 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Strategic Planning: Developing and Implementing Strategic Plans to Achieve Long-Term Business Goals’ is a comprehensive guide that demystifies the strategic planning process, offering practical insights and tools for creating robust strategic plans. This book is designed to help managers, leaders, and business owners navigate the complexities of strategic planning, from understanding the fundamentals to implementing strategic initiatives effectively. Through real-world examples and actionable strategies, readers will learn how to conduct SWOT analyses, identify industry trends, and evaluate strategic alternatives. The book also covers the importance of organizational alignment, performance measurement, and continuous learning in the strategic planning process. Whether you are looking to refine your current strategy or develop a new one, this book provides the essential framework and tools to drive success in your organization.

Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 133 pages
Book Rating : 4./5 ( download)

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Book Synopsis Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence by : Gerard Assey

Download or read book Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author

The Power of Value Selling

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 154 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Power of Value Selling by : Gerard Assey

Download or read book The Power of Value Selling written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-10 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: In ‘The Power of Value Selling’ discover the transformative approach to sales that will revolutionize your success. This book delves deep into the art of selling from the customer's perspective, emphasizing the importance of understanding their needs and delivering value that goes beyond price. Whether you're a seasoned sales professional or new to the field, this guide offers invaluable insights, actionable strategies, and real-world examples to help you excel in today's competitive market. Learn how to build trust, uncover customer’s need & pains, deliver value, negotiate win-win outcomes, and uncover up-selling and cross-selling opportunities that add value and enhance your customer relationships. With practical tips and a step-by-step action plan, ‘The Power of Value Selling’ is your key to unlocking greater sales success and achieving long-term customer loyalty.

Soaring to Success in Business & Leadership: Swifter, Higher, Stronger!

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 64 pages
Book Rating : 4./5 ( download)

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Book Synopsis Soaring to Success in Business & Leadership: Swifter, Higher, Stronger! by : Gerard Assey

Download or read book Soaring to Success in Business & Leadership: Swifter, Higher, Stronger! written by Gerard Assey and published by Gerard Assey. This book was released on 2023-11-09 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Soaring to Success in Business & Leadership: Swifter, Higher, Stronger!’ is a captivating journey into the world of leadership and personal growth, guided by the majestic eagle. Drawing inspiration from the eagle's extraordinary traits- swiftness, height, and strength- this book explores key qualities that empower leaders and individuals to achieve greatness. From visionary leadership and teamwork to persistence, resilience, embracing failure, and leadership by example, each chapter uncovers essential lessons, blending real-world examples, actionable strategies, and a deep understanding of nature's wisdom. Readers embark on a transformative adventure, learning to navigate challenges, set audacious goals, and inspire others through their actions. This book serves as a compelling reminder that lessons from the eagle are powerful and can help us all soar to new heights in our personal and professional lives.