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Effective Questioning Listening Skills
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Book Synopsis Effective Questioning & Listening Skills by : Gerard Assey
Download or read book Effective Questioning & Listening Skills written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Effective Questioning & Listening Skills’ is a comprehensive guide that navigates the nuanced terrain of effective communication. From understanding diverse audiences to crafting purposeful questions, the book delves into the intricacies of communication in varied settings, offering practical insights, real-life scenarios, and actionable exercises. Readers are equipped with tools for self-assessment, goal-setting, and continuous improvement, making this journey a transformative experience. Whether you're a professional, educator, student, or anyone seeking enhanced interpersonal connections, the book provides a roadmap to elevate your questioning and listening skills, fostering a culture of empathy, collaboration, and positive change. Target Readers and Benefits: This book is tailored for professionals, educators, students, and individuals aiming to enhance their communication prowess. Professionals will refine their leadership and teamwork, educators will create engaging learning environments, and students will develop essential life skills. Readers will benefit from improved relationships, enhanced problem-solving, and a profound impact on personal and professional spheres, making this book an indispensable guide for anyone seeking mastery in the art of communication.
Book Synopsis Effective Questioning & Listening Skills by : Gerard Assey
Download or read book Effective Questioning & Listening Skills written by Gerard Assey and published by Collection Skills. This book was released on 2024-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Effective Questioning & Listening Skills' is a comprehensive guide that navigates the nuanced terrain of effective communication. From understanding diverse audiences to crafting purposeful questions, the book delves into the intricacies of communication in varied settings, offering practical insights, real-life scenarios, and actionable exercises. Readers are equipped with tools for self-assessment, goal-setting, and continuous improvement, making this journey a transformative experience. Whether you're a professional, educator, student, or anyone seeking enhanced interpersonal connections, the book provides a roadmap to elevate your questioning and listening skills, fostering a culture of empathy, collaboration, and positive change. Target Readers and Benefits: This book is tailored for professionals, educators, students, and individuals aiming to enhance their communication prowess. Professionals will refine their leadership and teamwork, educators will create engaging learning environments, and students will develop essential life skills. Readers will benefit from improved relationships, enhanced problem-solving, and a profound impact on personal and professional spheres, making this book an indispensable guide for anyone seeking mastery in the art of communication
Book Synopsis The Art of Communicating by : Thich Nhat Hanh
Download or read book The Art of Communicating written by Thich Nhat Hanh and published by Harper Collins. This book was released on 2013-08-13 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zen master Thich Nhat Hanh, bestselling author of Peace is Every Step and one of the most respected and celebrated religious leaders in the world, delivers a powerful path to happiness through mastering life's most important skill. How do we say what we mean in a way that the other person can really hear? How can we listen with compassion and understanding? Communication fuels the ties that bind, whether in relationships, business, or everyday interactions. Most of us, however, have never been taught the fundamental skills of communication—or how to best represent our true selves. Effective communication is as important to our well-being and happiness as the food we put into our bodies. It can be either healthy (and nourishing) or toxic (and destructive). In this precise and practical guide, Zen master and Buddhist monk Thich Nhat Hanh reveals how to listen mindfully and express your fullest and most authentic self. With examples from his work with couples, families, and international conflicts, The Art of Communicating helps us move beyond the perils and frustrations of misrepresentation and misunderstanding to learn the listening and speaking skills that will forever change how we experience and impact the world.
Book Synopsis Effective Listening by : Kevin J. Murphy
Download or read book Effective Listening written by Kevin J. Murphy and published by Effective Listening Institute. This book was released on 1992 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Effective Questioning Strategies in the Classroom by : Esther Fusco
Download or read book Effective Questioning Strategies in the Classroom written by Esther Fusco and published by Teachers College Press. This book was released on 2015-04-17 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide provides teachers with a step-by-step process for implementing a set of questioning strategies known as the Questioning Cycle. This strategy supports teachers in planning and asking questions, assessing students' responses, and following up those responses with more questions to extend thinking. --from publisher description.
Book Synopsis Education for Judgment by : Carl Roland Christensen
Download or read book Education for Judgment written by Carl Roland Christensen and published by Harvard Business Review Press. This book was released on 1991 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: "At its best, discussion teaching has an extraordinary ability to stimulate learning. Through a skillful orchestration of questioning, listening, and response it helps students master course material and critical judgment skills in tandem. Education For Judgment unravels the intricacies of successful group leadership and shows how you can consciously practice those elements that turn an average class into a great one. You'll discover practical advice on how to negotiate a 'contract' for the conduct of the group, how to lead a discussion without stalling it, getting students to talk to each other, guiding participants to adopt new and thoughtful roles, the ethics involved in choosing material, how to encourage independent thinking, structuring technical material, how to evaluate student participation, creating a sense of closure and accomplishment, much, much more"--Unedited summary from book cover.
Book Synopsis The Principles and Practice of Nurse Education by : Francis M. Quinn
Download or read book The Principles and Practice of Nurse Education written by Francis M. Quinn and published by Nelson Thornes. This book was released on 2000 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, now in its fourth edition, has been updated to include material focused on evidence-based practice. Covering the complete spectrum of education as applied to nursing and health care professions, this book maintains the blend of theoretical principles and practical applications that has proved successful over the preceding three editions. Among the important developments discussed are the replacement of UKCC and the four National Boards with a new Nursing and Midwifery Council, the initiative to establish the National Institute for Clinical Excellence and the move to incorporate clinical effectiveness into the clinical governance framework. Frank Quinn brings together all the major changes that apply to educators within the National Health Service, making this essential textbook an authoritative source of guidance, up-to-date information and reference.
Book Synopsis Questioning for Classroom Discussion by : Jackie A. Walsh
Download or read book Questioning for Classroom Discussion written by Jackie A. Walsh and published by ASCD. This book was released on 2015-11-16 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: What type of questioning invigorates and sustains productive discussions? That's what Jackie Acree Walsh and Beth Dankert Sattes ask as they begin a passionate exploration of questioning as the beating heart of thoughtful discussions. Questioning and discussion are important components of classroom instruction that work in tandem to push learning forward and move students from passive participants to active meaning-makers. Walsh and Sattes argue that the skills students develop through questioning and discussion are critical to academic achievement, career success, and active citizenship in a democratic society. They also have great potential to engage students at the highest levels of thinking and learning. The extent to which this potential is realized, of course, depends on individual teachers who embrace these practices, make them their own, and realize that this process requires a true partnership with students. With that in mind, Questioning for Classroom Discussion presents and analyzes the DNA of productive discussions--teacher-guided, small-group, and student-driven.
Book Synopsis How to Listen with Intention: The Foundation of True Connection, Communication, and Relationships by : Patrick King
Download or read book How to Listen with Intention: The Foundation of True Connection, Communication, and Relationships written by Patrick King and published by PKCS Media. This book was released on 2020-06-17 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to connect, create rapport, develop trust, and build deep relationships. In this day and age, the art of deep listening is a superpower. If you can make someone feel heard and important, you are on the highway to their heart. And it’s not as difficult or complex as you think. How to go from stranger to cherished friend in record time. How to Listen with Intention is ultimately a book about relationships. A relationship must be give-and-take - are you taking more than you are giving? Are you making people feel comfortable opening up to you? Are you listening well, or unwittingly being a conversational/relationship narcissist? It’s time to ask these difficult questions and learn the skills to not only help people in times of need, but create new friendships with just about anyone -- after all, who doesn’t like to be heard? Increase your emotional intelligence and people analyzing skills. Patrick King is an internationally bestselling author and social skills coach. His writing draws a variety of sources, from scientific research, academic experience, coaching, and real-life experience. Understand people two levels beneath their actual words. --The most damaging mindsets for listening. --How we are all biologically programmed to be terrible listeners, and we have no idea about it. --The one person you should emulate for better listening. --How listening styles, frames, and levels can help you - and how you are not even close to what you think you are. --The concept of active, reflective listening, and why it’s so tough. --Reading people, emotional intelligence, and empathy. Become the most trusted ally and source of comfort and understanding.
Book Synopsis Listening Effectively by : Air University Press
Download or read book Listening Effectively written by Air University Press and published by . This book was released on 2019-07-09 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone can be a better listener. Using the concepts of what we think, feel, and do about listening, Dr. Kline promotes the need for honing this often neglected communication skill. He presents logical, practical methods that will help you to become a better listener in your personal and professional life in everyday and critical situations.Listening is the neglected communication skill. While all of us have had instruction in reading, writing, and speaking, few have had any formal instruction in listening. This void in our education is especially interesting in light of research showing that most of us spend seven of every 10 minutes we are awake in some form of communication activity. Of these seven minutes (or 70 percent of the time we are awake), 10 percent is spent writing, 15 percent reading, 30 percent talking, and 45 percent listening.
Book Synopsis Challenging Learning Through Questioning by : Martin Renton
Download or read book Challenging Learning Through Questioning written by Martin Renton and published by Corwin Press. This book was released on 2020-05-04 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Better questioning for better learning Questioning is a process that sparks discussion and encourages deeper thinking. Effective questioning builds on students’ natural curiosity, moving them out of their comfort zone and into the learning zone in a purposeful, accessible way. It also models the process of good thinking and fosters a culture of high expectations. Like any skill, questioning takes practice. With this insightful guide, you’ll reframe your thinking and fine-tune the three essential questioning skills—know your intent, plan your responses, and stay purposefully silent—to elicit noticeably improved responses from students. Features include · Questioning sequences that work in any discipline · Techniques for deepening learning through questioning · Organizational strategies for pair, small-group, and whole-class dialogues · Best practices for balancing questioning, thinking tools, and strategic silences · Exercises, activities, and review and reflection sections High-quality questioning supports a culture in which students are not only challenged, but expect to be challenged, and where they flourish intellectually. Through your questioning, you’ll give them the tools they need to become thoughtful, confident, and independent learners.
Book Synopsis The Great Mental Models, Volume 1 by : Shane Parrish
Download or read book The Great Mental Models, Volume 1 written by Shane Parrish and published by Penguin. This book was released on 2024-10-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the essential thinking tools you’ve been missing with The Great Mental Models series by Shane Parrish, New York Times bestselling author and the mind behind the acclaimed Farnam Street blog and “The Knowledge Project” podcast. This first book in the series is your guide to learning the crucial thinking tools nobody ever taught you. Time and time again, great thinkers such as Charlie Munger and Warren Buffett have credited their success to mental models–representations of how something works that can scale onto other fields. Mastering a small number of mental models enables you to rapidly grasp new information, identify patterns others miss, and avoid the common mistakes that hold people back. The Great Mental Models: Volume 1, General Thinking Concepts shows you how making a few tiny changes in the way you think can deliver big results. Drawing on examples from history, business, art, and science, this book details nine of the most versatile, all-purpose mental models you can use right away to improve your decision making and productivity. This book will teach you how to: Avoid blind spots when looking at problems. Find non-obvious solutions. Anticipate and achieve desired outcomes. Play to your strengths, avoid your weaknesses, … and more. The Great Mental Models series demystifies once elusive concepts and illuminates rich knowledge that traditional education overlooks. This series is the most comprehensive and accessible guide on using mental models to better understand our world, solve problems, and gain an advantage.
Book Synopsis Questioning for Classroom Discussion by : Jackie Acree Walsh
Download or read book Questioning for Classroom Discussion written by Jackie Acree Walsh and published by ASCD. This book was released on 2015-11-16 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: What type of questioning invigorates and sustains productive discussions? That’s what Jackie Acree Walsh and Beth Dankert Sattes ask as they begin a passionate exploration of questioning as the beating heart of thoughtful discussions. Questioning and discussion are important components of classroom instruction that work in tandem to push learning forward and move students from passive participants to active meaning-makers. Walsh and Sattes argue that the skills students develop through questioning and discussion are critical to academic achievement, career success, and active citizenship in a democratic society. They also have great potential to engage students at the highest levels of thinking and learning. The extent to which this potential is realized, of course, depends on individual teachers who embrace these practices, make them their own, and realize that this process requires a true partnership with students. With that in mind, Questioning for Classroom Discussion presents and analyzes the DNA of productive discussions—teacher-guided, small-group, and student-driven.
Book Synopsis Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence by : Gerard Assey
Download or read book Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author
Book Synopsis Pharmacy Practice E-Book by : Jennie Watson
Download or read book Pharmacy Practice E-Book written by Jennie Watson and published by Elsevier Health Sciences. This book was released on 2019-07-24 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sixth edition of PharmacyPractice brings the contents completely up to date, reflecting emerging new roles for pharmacists both within the traditional employment areas of hospital and community pharmacy, as well as other developing roles supporting the public health agenda, governance, risk management, prescribing and pharmaco-economics. Each chapter begins with Study Points and ends with Key Points to reinforce learning. Appendices include medical abbreviations, Latin terms and abbreviations, systems of weights and measurements and presentation skills. Some chapters also carry self-assessment questions for more complex areas of pharmaceutical practice. New editor on the team, Louise Cogan. Many new contributors, comprising practising pharmacists, teachers of pharmacy, and pharmacists with joint appointments between hospital/community pharmacy and universities. Now with companion e-book included on StudentConsult New chapters on Consent History Taking/ Gathering Information Advice giving and the pharmacist as a Health Trainer Using calculations in pharmacy practice Continuing professional development and revalidation Intra and inter professional working, The role of the pharmacist in medicines optimization
Book Synopsis User-centered Requirements by : Karen L. McGraw
Download or read book User-centered Requirements written by Karen L. McGraw and published by CRC Press. This book was released on 2020-11-25 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developing today's complex systems requires more than just good software engineering solutions. Many are faced with complex systems projects, incomplete or inaccurate requirements, canceled projects, or cost overruns, and have their systems' users in revolt and demanding more. Others want to build user-centric systems, but fear managing the process. This book describes an approach that brings the engineering process together with human performance engineering and business process reengineering. The result is a manageable user-centered process for gathering, analyzing, and evaluating requirements that can vastly improve the success rate in the development of medium-to-large size systems and applications. Unlike some texts that are primarily conceptual, this volume provides guidelines, "how-to" information, and examples, enabling the reader to quickly apply the process and techniques to accomplish the following goals: * define high quality requirements, * enhance productive client involvement, * help clients maintain competitiveness, * ensure client buy-in and support throughout the process, * reduce missing functionality and corrections, and * improve user satisfaction with systems. This volume clearly details the role of user-centered requirements and knowledge acquisition within Scenario-Based Engineering Process (SEP) and identifies SEP products and artifacts. It assists project personnel in planning and managing effective requirements activities, including managing risks, avoiding common problems with requirements elicitation, organizing project participants and tools, and managing the logistics. Guidelines are provided for the following: selecting the right individual and group techniques to elicit scenarios and requirements from users; subject matter experts, or other shareholders; and ensuring engineers or analysts have the necessary skills.
Download or read book Humble Inquiry written by Edgar H. Schein and published by Berrett-Koehler Publishers. This book was released on 2013-09-02 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication is essential in a healthy organization. But all too often when we interact with people—especially those who report to us—we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.
