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Total Quality Management And Operational Excellence
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Book Synopsis Total Quality Management and Operational Excellence by : John S. Oakland
Download or read book Total Quality Management and Operational Excellence written by John S. Oakland and published by Routledge. This book was released on 2014-04-24 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
Book Synopsis Total Quality Management by : John S. Oakland
Download or read book Total Quality Management written by John S. Oakland and published by Routledge. This book was released on 1996 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
Book Synopsis Total Quality Management by : John S. Oakland
Download or read book Total Quality Management written by John S. Oakland and published by Routledge. This book was released on 1995 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by the acknowledged British guru of Total Quality Management, John Oakland, this book is based on material from his two best-selling TQM books tailored to meet the particular requirements of a student audience. It provides a simple model for TQM and comprehensive coverage of the concepts students need to understand. The book is clearly written in a logical sequence and the text is supported with numerous real-life case studies. Professor Oakland demonstrates how a TQM strategy can be applied in all business activities to achieve overall top-quality performance. Each section is followed by discussion questions and practical assignments. Students following any Business or Management course will find this book a perfect practical introduction to the subject. As well as meeting the needs of those studying for professional quality assurance qualifications, this book would be ideal for students on a side variety of science and engineering courses where TQM is part of their study requirements. Case studies include: Carnaud Metalbox plc Foodcan UK, Esso Research Centre, Exxon Chemical, Pirelli Communications Cables, Prudential Assurance Co, Shorts Brothers, Thomas Cork SML. Written by the British guru of TQM, John Oakland Provides a simple model for TQM for students Each section is followed by discussion questions and practical assignments
Book Synopsis Total Quality Management by : John S. Oakland
Download or read book Total Quality Management written by John S. Oakland and published by . This book was released on 1995 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Total Quality Management by : Sunil Sharma
Download or read book Total Quality Management written by Sunil Sharma and published by SAGE Publications Pvt. Limited. This book was released on 2018-08-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction. Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence elaborates upon the interface of total quality (TQ) with a wide spectrum of activities such as designing, purchasing, manufacturing, process control, systems installation and maintenance, and service delivery. It broadly covers the core concepts, tools, techniques and cross-functional linkages of TQM with other operational domains. The book also demonstrates how quality management systems (QMS) should be effectively integrated with factors related to the environment, safety and maintenance to ensure business continuity, sustainability and social accountability. Besides catering to the needs of students of management and engineering in South Asia, the book would also be useful for corporate practitioners and TQM professionals. Key Features • Detailed coverage of the management of planning, designing, controlling and improving quality in products and services • Industry insights to TQM practices and implementation spread throughout the chapters in the form of snapshots • Dedicated chapters on the Six Sigma approach to quality and toolkit for TQM
Book Synopsis The Handbook for Quality Management, Second Edition by : Thomas Pyzdek
Download or read book The Handbook for Quality Management, Second Edition written by Thomas Pyzdek and published by McGraw Hill Professional. This book was released on 2012-12-14 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems Organizational structures The quality function Approaches to quality Customer-focused organizations Integrated planning Strategic planning Understanding customer expectations and needs Benchmarking Organizational assessment Process control Quantifying process variation Quality audits Supply chain management Continuous improvement Effective change management Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches Management of human resources Motivation theories and principles Management styles Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments Discusses controls such as statistical process control, audits, and supply chain management Explains the stages of continuous improvement Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
Book Synopsis Total Quality Management by : D.R. Kiran
Download or read book Total Quality Management written by D.R. Kiran and published by Butterworth-Heinemann. This book was released on 2016-10-28 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations
Book Synopsis Quality Management by : David L. Goetsch
Download or read book Quality Management written by David L. Goetsch and published by Prentice Hall. This book was released on 2006 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
Book Synopsis Total Quality Management by : John S. Oakland
Download or read book Total Quality Management written by John S. Oakland and published by Routledge. This book was released on 2003 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies.
Book Synopsis Organizational excellence through total quality management [electronic resource] by : H. Lal
Download or read book Organizational excellence through total quality management [electronic resource] written by H. Lal and published by New Age International. This book was released on 2008 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.
Book Synopsis Design for Operational Excellence: A Breakthrough Strategy for Business Growth by : Kevin J. Duggan
Download or read book Design for Operational Excellence: A Breakthrough Strategy for Business Growth written by Kevin J. Duggan and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
Book Synopsis Total Quality Management and Operational Excellence by : John S. Oakland
Download or read book Total Quality Management and Operational Excellence written by John S. Oakland and published by Routledge. This book was released on 2014-04-24 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.
Book Synopsis Oakland on Quality Management by : John S Oakland
Download or read book Oakland on Quality Management written by John S Oakland and published by Routledge. This book was released on 2012-05-04 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
Book Synopsis Total Construction Management by : John S. Oakland
Download or read book Total Construction Management written by John S. Oakland and published by Taylor & Francis. This book was released on 2017-02-17 with total page 610 pages. Available in PDF, EPUB and Kindle. Book excerpt: A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly and understanding these changes and how to react is essential to successful management. This book provides valuable insights for owners, designers and constructors in the construction sector. Starting by introducing the language of total quality, lean and operational excellence, this book takes the reader right up to the latest industry practice in this sector, and demonstrates the best way to manage change. Written by two of the world's leading experts, Total Construction Management: Lean quality in construction project delivery offers a clearly structured introduction to the most important management concepts and practices used in the global construction industry today. This authoritative book covers issues such as procurement, BIM, all forms of waste, construction safety, and design and construction management, all explained with international case studies. It is a perfect guide for managers in all parts of the industry, and ideal for those preparing to enter the industry.
Book Synopsis The ASQ Certified Manager of Quality/Organizational Excellence Handbook by : Sandra L Furterer
Download or read book The ASQ Certified Manager of Quality/Organizational Excellence Handbook written by Sandra L Furterer and published by Quality Press. This book was released on 2021-01-25 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Download or read book Implementing Quality written by Ron Basu and published by Cengage Learning Business Press. This book was released on 2004 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing Quality provides readers with the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. Most books on managing quality focus on concepts and strategy rather than how to make it happen, but this text gives guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Implementing Quality also covers Six Sigma, a measure of quality that strives for near perfection, in detail. This comprehensive, user-friendly and hands on book is a single source of reference of tools and techniques for all practitioners and students of operational excellence. Implementing Quality provides readers with the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses. Most books on managing quality focus on concepts and strategy rather than how to make it happen, but this text gives guidance on how to use these tools for different situations such as new start-up companies, stalled projects and the constant achievement of high quality in well-established quality regimes. Implementing Quality also covers Six Sigma, a measure of quality that strives for near perfection, in detail. This comprehensive, user-friendly and hands on book is a single source of reference of tools and techniques for all practitioners and students of operational excellence.
Book Synopsis TPM by : Peter Willmott (Chartered Engineer)
Download or read book TPM written by Peter Willmott (Chartered Engineer) and published by . This book was released on 2019 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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