Design for Operational Excellence: A Breakthrough Strategy for Business Growth

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Publisher : McGraw Hill Professional
ISBN 13 : 0071768564
Total Pages : 304 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Design for Operational Excellence: A Breakthrough Strategy for Business Growth by : Kevin J. Duggan

Download or read book Design for Operational Excellence: A Breakthrough Strategy for Business Growth written by Kevin J. Duggan and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

The Office that Grows Your Business

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Publisher : The Institute Opex
ISBN 13 : 9780984184323
Total Pages : 134 pages
Book Rating : 4.1/5 (843 download)

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Book Synopsis The Office that Grows Your Business by : Institute for Operational Excellence

Download or read book The Office that Grows Your Business written by Institute for Operational Excellence and published by The Institute Opex. This book was released on 2010 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Creating Mixed Model Value Streams

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Publisher : CRC Press
ISBN 13 : 1439868441
Total Pages : 258 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Creating Mixed Model Value Streams by : Kevin J. Duggan

Download or read book Creating Mixed Model Value Streams written by Kevin J. Duggan and published by CRC Press. This book was released on 2018-02-05 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following in the footsteps of its bestselling predecessor, Kevin J. Duggan, an executive mentor and recognized authority on Lean and Operational Excellence, draws on more than 10 years of experience and learning to provide Creating Mixed Model Value Streams, Second Edition. This second edition takes a step-by-step approach to implementing Lean in c

Best Practices for Operational Excellence, 2nd Ed.

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Author :
Publisher : Luca Dell'anna
ISBN 13 :
Total Pages : 250 pages
Book Rating : 4.:/5 (661 download)

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Book Synopsis Best Practices for Operational Excellence, 2nd Ed. by : Luca Dellanna

Download or read book Best Practices for Operational Excellence, 2nd Ed. written by Luca Dellanna and published by Luca Dell'anna. This book was released on 2019-12-19 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I'm a huge fan of High Output Management and Setting the Table [...] Luca's Best Practices for Operational Excellence took my management to the next level. It's been almost a month since I started implementing the principles, but I can already say that I've noticed a significant improvement in my company's morale [...] That feels amazing." – Molson Hart, Viahart CEO Inside, you’ll find the solutions to your problems as a manager: How to manage “difficult” employees? How to get your subordinates to solve their own problems? How to get more time for yourself to work on what’s important? How to introduce a culture of mutual trust, respect, and accountability, in a team which is demotivated or full of personal problems. What’s inside The 4 Principles of Operational Excellence that determine whether your organization will operate smoothly or always react to the last problem, whether your subordinates respect you and each other or operate with defensiveness and distrust. The 8 Best Practices of Operational Excellence that effective managers use weekly and monthly to ensure that the Principles are followed in practice every day, even when conditions are not optimal, even when they are not around. How to get buy-in, a roadmap for an impactful roll-out, and systems to sustain the change. This book does not let you alone with the complex reality of implementing change in a big company where multiple projects and agendas are involved. This book will help you improve the way your team works, leading to the following benefits: Less stress: as your team’s Operational Culture improves, they will learn how to solve alone problems you would have to micromanage instead. More time: as your team takes care of its own problems, you will be freed from running after emergencies and work on the things that matter. More respect: as you become a better leader, and your subordinates become better teammates, valuing each other’s work, you will become more respected and valued. More budget: as your team improves its output, your team’s bottom line contribution becomes available to be redistributed as budget and bonuses for you and your team. A better career: the skills you will learn with this book are rare and thus valuable. They will make you a more valued and respect employee, leading to a successful career. A complete playbook with best practices you can apply starting today in your company, to translate into impactful action the Principles of Operational Excellence. It includes comparisons between the actions of good managers and bad ones, lots of detailed examples, and word-by-word scripts. Other books only describe how an effective company looks like, ignoring how to get there. This book doesn’t leave you alone with the implementation. It proposes practical tactics and word-by-word scripts you can use to obtain buy-in from the Top Management and roll-out the change initiatives. THE COMPLETE TOOLKIT FOR THE OPERATIONS MANAGERS & SUPERVISORS IN MANUFACTURING & LOGISTICS Handle unmotivated workers and instill newfound proactivity. Get your workers to work safely, even when the boss is not looking. Get your employees to keep an orderly work-floor, even when they are not motivated. Get your quality up while decreasing the cognitive load of your workers. Manage a fast-changing company, where workers fail to keep up with growth and change. In this handbook, you will find all the procedures you need to run your operations smoothly.

Service Systems Management and Engineering

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Publisher : John Wiley & Sons
ISBN 13 : 1119507545
Total Pages : 720 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Service Systems Management and Engineering by : Ching M. Chang

Download or read book Service Systems Management and Engineering written by Ching M. Chang and published by John Wiley & Sons. This book was released on 2018-01-05 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.

Unified Theory of Business Strategy

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Publisher : Sentinel9 Pty Ltd
ISBN 13 : 0648973417
Total Pages : 197 pages
Book Rating : 4.6/5 (489 download)

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Book Synopsis Unified Theory of Business Strategy by : Rod Samimi

Download or read book Unified Theory of Business Strategy written by Rod Samimi and published by Sentinel9 Pty Ltd. This book was released on 2020-12-11 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unified Theory of Business Strategy (UTBS) Successful businesses require strategic thinking, well-formulated goals and a clear approach to implementation. These are widely accepted as essential to business success. But describing these factors is not the same as making them happen. What corporate executives and business owners increasingly need is a practical, workable approach to business strategy that is supported by theory (but not drowned in it). That is where this book comes in. In Unified Theory of Business Strategy, Dr Rod Samimi combines theory and practice to give readers a solid understanding of how to formulate and implement a pragmatic business strategy. It includes a theoretical framework and applied interpretations, plus a detailed guide for compiling business plans. Using the Sentinel 9 multidisciplinary approach, the book configures an innovative way to look at business strategy.

Managing Service Operations

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Publisher : SAGE
ISBN 13 : 1848604661
Total Pages : 312 pages
Book Rating : 4.8/5 (486 download)

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Book Synopsis Managing Service Operations by : Bill Hollins

Download or read book Managing Service Operations written by Bill Hollins and published by SAGE. This book was released on 2006-09-18 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: `Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

Operational Excellence in Your Office

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Publisher : CRC Press
ISBN 13 : 1498714099
Total Pages : 275 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Operational Excellence in Your Office by : Kevin J. Duggan

Download or read book Operational Excellence in Your Office written by Kevin J. Duggan and published by CRC Press. This book was released on 2016-02-24 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow—in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

Operational Excellence

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Publisher : CRC Press
ISBN 13 : 1000330613
Total Pages : 469 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Operational Excellence by : James William Martin

Download or read book Operational Excellence written by James William Martin and published by CRC Press. This book was released on 2021-01-27 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operational Excellence, Second Edition – Breakthrough Strategies for Improving Customer Experience and Productivity brings together leading-edge tools, methods, and concepts to provide process improvement experts a reference to improve their organization’s quality, productivity, and customer service operations. Its major topics include alignment of strategy to the design of supporting systems to meet customer expectations, manage capacity, and improve performance. It provides a concise and practical reference for operational excellence. Its fourteen chapters lead a reader through the latest tools, methods, and concepts currently used to capture "voice of" customers, partners, and other stakeholders, new strategies for the application of Lean, Six Sigma, as well as product and service design across diverse industries, including manufacturing to financial services. This book operates from three premises: Organizations can increase competitiveness in an era of globalization through the application of "voice-of" applications, Design Thinking, the integration of the Information Technology Ecosystem’s new tools and methods integrated with proven Lean and Six Sigma applications Operational performance correlates to an organization’s financial, operational, and resultant productivity, as well as with shareholder economic value add (EVA) metrics and can be measured and improved using the methods in this book Value-adding activities and disciplines discussed are global and applicable to every organization A PRACTICAL TOOL FOR REAL-WORLD APPLICATION New topics are introduced in the second edition. These include Design Thinking, the "voice-of" Information Technology Ecosystems, Big Data applications, and Robotic Process Automation. Key topics from the first edition remain. These include Design-for-Six-Sigma (DFSS), Lean and Six Sigma methods, productivity analysis, operational assessments, project management, and other supporting topics. Each chapter contains tools and methods that will help readers identify areas for operational improvements. It contains ~300 figures, tables, and checklists to help increase organizational productivity. Practical examples are integrated through the book.

Strategy That Works

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Publisher : Harvard Business Review Press
ISBN 13 : 1625275218
Total Pages : 288 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Strategy That Works by : Paul Leinwand

Download or read book Strategy That Works written by Paul Leinwand and published by Harvard Business Review Press. This book was released on 2016-01-12 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to close the gap between strategy and execution Two-thirds of executives say their organizations don’t have the capabilities to support their strategy. In Strategy That Works, Paul Leinwand and Cesare Mainardi explain why. They identify conventional business practices that unintentionally create a gap between strategy and execution. And they show how some of the best companies in the world consistently leap ahead of their competitors. Based on new research, the authors reveal five practices for connecting strategy and execution used by highly successful enterprises such as IKEA, Natura, Danaher, Haier, and Lego. These companies: • Commit to what they do best instead of chasing multiple opportunities • Build their own unique winning capabilities instead of copying others • Put their culture to work instead of struggling to change it • Invest where it matters instead of going lean across the board • Shape the future instead of reacting to it Packed with tools you can use for building these five practices into your organization and supported by in-depth profiles of companies that are known for making their strategy work, this is your guide for reconnecting strategy to execution.

Business Strategy

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Publisher :
ISBN 13 : 0199686548
Total Pages : 339 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis Business Strategy by : J.-C. Spender

Download or read book Business Strategy written by J.-C. Spender and published by . This book was released on 2014 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emphasising that firms face uncertainties and unknowns, this book argues that the core of strategic thinking and processes rests on the organization and its leaders developing newly imagined solutions to the opportunities that these uncertainties open up. It presents new approaches for managers, consultants, strategy teachers and students.

Redefining Operational Excellence

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Publisher : AMACOM
ISBN 13 : 0814433987
Total Pages : 267 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Redefining Operational Excellence by : Andrew Miller

Download or read book Redefining Operational Excellence written by Andrew Miller and published by AMACOM. This book was released on 2014-06-11 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover new strategies for maximizing performance and profit across your organization through the concept of operational excellence. Companies must learn that you cannot fire and budget-slice your way to sustainable growth. Our world is too complex, too interconnected, and technology too quick-evolving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Maybe these methods worked before--occasionally--but not anymore. Redefining Operational Excellence boldly claims that the old ways of hunkering down and refocusing the business strategies are no longer viable. Operational excellence is about a mindset, and a company culture that questions current models and focuses not on slashing and subtracting but on adding value, making improvements, and increasing speed. This groundbreaking guide covers it all--processes, people, and operations--and shares specific strategies to: Drive innovation and collaboration Engage customers Attract and retain top people Align strategy and execution Optimize speed Operational excellence is about finding money and performance boosts in hidden areas businesses don't normally look. With this indispensable, all-encompassing resource, you’ll discover where!

Operational Excellence Handbook: A Must Have for Those Embarking On a Journey of Transformation and Continuous Improvement

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Publisher : Lulu.com
ISBN 13 : 1329184327
Total Pages : 234 pages
Book Rating : 4.3/5 (291 download)

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Book Synopsis Operational Excellence Handbook: A Must Have for Those Embarking On a Journey of Transformation and Continuous Improvement by : Rod Baxter

Download or read book Operational Excellence Handbook: A Must Have for Those Embarking On a Journey of Transformation and Continuous Improvement written by Rod Baxter and published by Lulu.com. This book was released on 2015-06-02 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operational Excellence Handbook is designed for leaders and practitioners wishing to transform their organizations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools. The handbook contains 70 chapters organized in five sections describing strategy, culture, methodologies, project management, and tools that are helpful to create immediate and sustainable value for your organization. As you travel on your value generation journey, you will wish to select the appropriate approach, methodologies, and tools - based on your organization's current situation, future strategies and goals, resource availability and limitations, as well as urgency and schedule needs - that will provide immediate value. With the purchase of this handbook, the reader has access to a file containing all templates referenced in the book.

State of Readiness

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Publisher : Greenleaf Book Group
ISBN 13 : 1626343128
Total Pages : 400 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis State of Readiness by : Joseph F. Paris Jr.

Download or read book State of Readiness written by Joseph F. Paris Jr. and published by Greenleaf Book Group. This book was released on 2017-05-16 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerated Strategy Development and Execution The company of today has its supply chains and finances stretched further around the globe than ever before while simultaneously having increasing pressures to drive value across a complicated and fluid set of metrics and deliver innovations, products, and services more quickly and reliably. The competitive advantage belongs to the companies that can quicken their vision-building and strategy-execution efforts—the ones that can identify challenges more swiftly and accelerate their decision making so they are better able to formulate and deploy responses decisively yet with greater agility. To successfully accomplish this, companies will have to prioritize creating a culture of leadership that strengthens communication skills and emphasizes systems thinking by building capacity and capability that cuts across the business smokestacks and permeates the entire organization. In State of Readiness, Joseph F. Paris Jr. shares over thirty years of international business and operations experience and guides C-suite executives and business-operations and -improvement specialists on a path toward operational excellence, the organizational capability and situational awareness that is attained as the enterprise reaches a state of alignment for pursuing its strategies. In doing so, create a corporate culture that is committed to the continuous and deliberate improvement of company performance and the circumstances of those who work there—a precursor to becoming a high-performance organization.

Design-Build: Planning Through Development

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Publisher : McGraw Hill Professional
ISBN 13 : 9780071499965
Total Pages : 543 pages
Book Rating : 4.4/5 (999 download)

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Book Synopsis Design-Build: Planning Through Development by : Jeffrey Beard

Download or read book Design-Build: Planning Through Development written by Jeffrey Beard and published by McGraw Hill Professional. This book was released on 2001-05-04 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt: Definitive guide to mastering Design-Build Design-Build (D-B) -- the project delivery system in which one firm contracts to provide all of the architectural, engineering, and construction services on a project -- is expected to dominate the market by the year 2005. Studded with illustrative case histories, Design-Build: Planning Through Development, by Jeffrey Beard, Michael Loulakis, Esq., and Edward Wundram, is the first book to cover every legal, technical, and administrative aspect of Design-Build. Whether you’re a design or construction professional or an owner, this authoritative and up-to-date manual gives you the across-the-board, real-world answers you need for timely, glitch-free, and cost-effective projects. You get expert architectural and engineering advice on: *Procuring services *Developing RFQs and RFPs *Organizing and managing contracts *Estimating *Allocating risks * Obtaining insurance and bonding * Much more

Beyond the Lean Office

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Publisher : CRC Press
ISBN 13 : 1498753809
Total Pages : 157 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Beyond the Lean Office by : Kevin J. Duggan

Download or read book Beyond the Lean Office written by Kevin J. Duggan and published by CRC Press. This book was released on 2017-09-29 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need. Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence. To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand. After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.

Operational Excellence

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118990145
Total Pages : 344 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Operational Excellence by : John S. Mitchell

Download or read book Operational Excellence written by John S. Mitchell and published by John Wiley & Sons. This book was released on 2015-02-27 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations