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The Ways Of The Service
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Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author :The Church of Jesus Christ of Latter-Day Saints Publisher :The Church of Jesus Christ of Latter-day Saints ISBN 13 :1465101276 Total Pages :298 pages Book Rating :4.4/5 (651 download)
Book Synopsis Gospel Principles by : The Church of Jesus Christ of Latter-Day Saints
Download or read book Gospel Principles written by The Church of Jesus Christ of Latter-Day Saints and published by The Church of Jesus Christ of Latter-day Saints. This book was released on 1997 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Study Guide and a Teacher’s Manual Gospel Principles was written both as a personal study guide and as a teacher’s manual. As you study it, seeking the Spirit of the Lord, you can grow in your understanding and testimony of God the Father, Jesus Christand His Atonement, and the Restoration of the gospel. You can find answers to life’s questions, gain an assurance of your purpose and self-worth, and face personal and family challenges with faith.
Book Synopsis This Is Service Design Doing by : Marc Stickdorn
Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Book Synopsis Uncommon Service by : Frances X. Frei
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Book Synopsis Service Design for Business by : Ben Reason
Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Book Synopsis Legendary Service: The Key is to Care by : Ken Blanchard
Download or read book Legendary Service: The Key is to Care written by Ken Blanchard and published by McGraw Hill Professional. This book was released on 2014-04-18 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Book Synopsis Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. by : Daniele Catalanotto
Download or read book Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. written by Daniele Catalanotto and published by Independently Published. This book was released on 2018-11-29 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.
Book Synopsis Intelligence in Services and Networks. Paving the Way for an Open Service Market by : Han Zuidweg
Download or read book Intelligence in Services and Networks. Paving the Way for an Open Service Market written by Han Zuidweg and published by Springer. This book was released on 2008-01-03 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paving the Way for an Open Service Market We live in an age when powerful communications technology is becoming available to everyone. From our home we can send and receive not only analogue voice, but also growing volumes of digital information and even intelligence in the form of agents. We are becoming increasingly mobile and are expecting the same level of connectivity in the home, in the office, and on the road. The regulatory and commercial environment in which we communicate is changing. The telecommunications market is becoming increasingly competitive. The Internet is erasing the borders between information technology and telecommunications. And the way we do business is ever more dominated by electronic exchanges of information. Is our technology ready for the open market of networks and services? Can we manage the growing complexity of computing and telecommunications technology and place it at the service of the people? The challenge for the research community is to develop the tools and techniques that will ultimately bring the full power of communications and information to everyone, in a way that everyone can easily use. The Sixth International Conference on Intelligence in Services and Networks (IS&N’99) is all about technology for paving the way to the open services market. Since the first IS&N conference in 1992 the focus of the IS&N program has continually shifted. We see existing technologies maturing while new ones emerge, but the bottom line has always been putting technology at the service of the people.
Book Synopsis The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by : Jeffrey K. Liker
Download or read book The Toyota Way to Service Excellence: Lean Transformation in Service Organizations written by Jeffrey K. Liker and published by McGraw Hill Professional. This book was released on 2016-09-23 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Book Synopsis Service-Learning and Writing: Paving the Way for Literacy(ies) through Community Engagement by : Isabel Baca
Download or read book Service-Learning and Writing: Paving the Way for Literacy(ies) through Community Engagement written by Isabel Baca and published by BRILL. This book was released on 2012-11-20 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service-learning and Writing: Paving the Way for Literacy(ies) through Community Engagement discusses service-learning as a teaching and learning method and its integration with writing. The various authors, from different disciplines and institutions, present service-learning as a means of having students practice writing in real world settings, and they show how relationship-building and partnerships between higher education and diverse communities produce benefits for all involved - the students, faculty, administrators, and the communities themselves. This volume demonstrates how writing instruction and/or writing practice can complement community engagement and outreach at local, national, and international contexts. Through different cross-cultural contexts and academic disciplines, the various authors explore reflection, assessment, internalization, diversity, and multiple literacies and their importance when integrating service-learning in higher education and community literacy.
Book Synopsis Service User and Carer Participation in Social Work by : Janet Warren
Download or read book Service User and Carer Participation in Social Work written by Janet Warren and published by Learning Matters. This book was released on 2007-06-28 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first text to examine the principal elements of service user involvement and participation across both adult and children′s services. A valuable learning resource, it draws together information from research, service users, carers and practitioners across both groups. In addition, it gives an overview of the specific knowledge, attitude and skills that social workers need for training at qualifying level and integrates theory with evidence to inform everyday social work practice. Furthermore, case studies and activities encourage reflection and the application of this knowledge to practice situations.
Book Synopsis How to Give Your Users the LIS Services They Want by : Sheila Pantry
Download or read book How to Give Your Users the LIS Services They Want written by Sheila Pantry and published by Facet Publishing. This book was released on 2009 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. The benefits of analysing user behaviour are self-evident: better strategic planning, cost benefits and better use of budgets, better marketing, satisfied customers, satisfied management, and a library or information unit that is central to the needs of your parent organization. However, paradoxically, user needs and levels of expectation, including those of remote users, are often not fully explored. This accessible text goes back to the basics and investigates the following key issues: Why this book? Defining your users Understanding users: the what, why, where, when, how and who What is the current knowledge of user behaviour and needs: is it really predictable? Great expectations: how LIS professionals can manage and train users Using information about past user behaviour Making the most of knowing your users Keeping track of changes in what users want Tracking the future: electronic and social networking Future perfect? Readership: This book will help any library or information professional anywhere to take a fresh look at this important area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. Webmasters and knowledge managers will also find much to interest them.
Book Synopsis How to Be a Civil Servant by : Martin Stanley
Download or read book How to Be a Civil Servant written by Martin Stanley and published by Biteback Publishing. This book was released on 2016-04-19 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although it is seldom recognised as such by the public, the civil service is a profession like any other. The UK civil service employs 400,000 people across the country, with over 20,000 students and graduates applying to enter every year through its fast-stream competition alone. Martin Stanley's seminal How to Be a Civil Servant was the first guidebook to the British civil service ever published. It remains the only comprehensive guide on how civil servants should effectively carry out their duties, hone their communication skills and respond to professional, ethical and technical issues relevant to the job. It addresses such questions as: How do you establish yourself with your minister as a trusted adviser? How should you feed the media so they don’t feed on you? What’s the best way to deal with potential conflicts of interest? This fully updated new edition provides the latest advice, and is a must-read for newly appointed civil servants and for those looking to enter the profession – not to mention students, academics, journalists, politicians and anyone with an interest in the inner workings of the British government.
Book Synopsis Trading Services in the Global Economy by : Juan R. Cuadrado Roura
Download or read book Trading Services in the Global Economy written by Juan R. Cuadrado Roura and published by Edward Elgar Publishing. This book was released on 2002-01-01 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides one of the first interdisciplinary reviews of the relationship between services, globalisation and trade liberalisation as we enter the twenty-first century. Written by academics and policymakers, it contains a detailed analysis of the characteristics of service trade and of recent and current service trade negotiations.
Download or read book Service and Style written by Jan Whitaker and published by Macmillan. This book was released on 2006-08-22 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher Description
Book Synopsis The Way Farmer Cooperative Service Works by : United States. Farmer Cooperative Service
Download or read book The Way Farmer Cooperative Service Works written by United States. Farmer Cooperative Service and published by . This book was released on 1963 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Conscious Service by : Elizabeth Bishop
Download or read book Conscious Service written by Elizabeth Bishop and published by Simon and Schuster. This book was released on 2022-04-19 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conscious Service: Ten ways to reclaim your calling, move beyond burnout, and make a difference without sacrificing yourself will help service providers in all types of human service understand and move beyond burnout and compassion fatigue and discover a renewed energy for serving others. Each of us can learn how to thrive and find fulfillment in our vocations as we make a positive difference in our homes, workplaces, and communities. Using images, storytelling, and practical application exercises, Elizabeth Bishop invites us to reimagine how we think about, train for, and embody service. Blurring the line between the traditional and the alternative with expertly chosen spiritual and self-help insights, Conscious Service: Ten ways to reclaim your calling, move beyond burnout, and make a difference without sacrificing yourself offers pragmatic and inspiring guidance for direct service providers and the people responsible for the systems and structures through which service is delivered. Even if serving others isn’t the core focus of their vocation, readers will discover keys to feeling better, living with purpose, and contributing with impact.
