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Uncommon Service
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Book Synopsis Uncommon Service by : Frances X. Frei
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Book Synopsis Uncommon Grounds by : Mark Pendergrast
Download or read book Uncommon Grounds written by Mark Pendergrast and published by Basic Books. This book was released on 2010-09-28 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive history of the world's most popular drug. Uncommon Grounds tells the story of coffee from its discovery on a hill in ancient Abyssinia to the advent of Starbucks. Mark Pendergrast reviews the dramatic changes in coffee culture over the past decade, from the disastrous "Coffee Crisis" that caused global prices to plummet to the rise of the Fair Trade movement and the "third-wave" of quality-obsessed coffee connoisseurs. As the scope of coffee culture continues to expand, Uncommon Grounds remains more than ever a brilliantly entertaining guide to the currents of one of the world's favorite beverages.
Book Synopsis The Customer Service Revolution by : John R. DiJulius
Download or read book The Customer Service Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2015-01-06 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Download or read book Unleashed written by Frances Frei and published by Harvard Business Press. This book was released on 2020-06-02 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people—and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools—based on their work with companies such as Uber, Riot Games, WeWork, and others—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.
Download or read book Uncommon Ground written by Timothy Keller and published by Thomas Nelson. This book was released on 2020-04-14 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bestselling author Timothy Keller and legal scholar John Inazu bring together a thrilling range of artists, thinkers, and leaders to provide a guide to faithful living in a pluralistic, fractured world. How can Christians today interact with those around them in a way that shows respect to those whose beliefs are radically different but that also remains faithful to the gospel? Timothy Keller and John Inazu bring together illuminating stories--their own and from others--to answer this vital question. Uncommon Ground gathers an array of perspectives from people thinking deeply and working daily to live with humility, patience, and tolerance in our time. Contributors include: Lecrae Tish Harrison Warren Kristen Deede Johnson Claude Richard Alexander Shirley Hoogstra Sara Groves Rudy Carrasco Trillia Newbell Tom Lin Warren Kinghorn Providing varied and enlightening approaches to reaching faithfully across deep and often painful differences, Uncommon Ground shows us how to live with confidence, joy, and hope in a complex and fragmented age. "Loving engagement with folks with whom we disagree does not come easily for many of us with strong Christian convictions. Tim Keller and John Inazu are not only models for how to do this well, but in this fine book they have gathered wise conversation partners to offer much needed counsel on how to cultivate the spiritual virtues of humility, patience, and tolerance that are necessary for loving our neighbors in our increasingly pluralistic culture." -- Richard Mouw, Professor of Faith and Public Life, Fuller Theological Seminary "For anyone struggling to engage well with others in an era of toxic conflict, this book provides a framework, steeped in humility, that is not only insightful but is readily actionable. I'm grateful for the vulnerability and wisdom offered by each of the twelve leaders who contributed to this book. The task of learning to love well - neighbors and enemies alike - is long and urgent, and it can be costly. And yet, as this book shows us, because it is the work of Jesus, we can pursue this love with great hope." -- Gary A. Haugen, founder and CEO, International Justice Mission
Book Synopsis Uncommon Faith by : John F. Coverdale
Download or read book Uncommon Faith written by John F. Coverdale and published by Scepter Publishers. This book was released on 2002 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the early years of Opus Dei and shows why St. Josemaría Escrivá so quickly became renowned for his sanctity. Bringing to light details found only in hard-to-find Spanish sources, author John Coverdale highlights St. Josemaría's tireless, courageous efforts to spread the message of lay holiness even amid the terror and uncertainty of the Spanish Civil War. Coverdale explains how St. Josemaría helped others find Jesus Christ through a lay spirituality that anticipated Vatican II by thirty years.
Download or read book Uncommon Carriers written by John McPhee and published by Macmillan. This book was released on 2007-04-03 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: McPhee, in prose distinguished by its warm humor, keen insight, and rich sense of human character, looks at the people who drive trucks, captain ships, pilot towboats, drive coal trains, and carry lobsters through the air: people who work in freight transportation.
Download or read book Uncommon Valor written by Stephen Moore and published by Naval Institute Press. This book was released on 2018-10-01 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncommon Valor is a look into the formation and operation of an advanced Special Forces recon company during the Vietnam War. Code-named the Studies and Observations Group, SOG was the most covert U.S. military unit in its time and contained only volunteers from such elite units as the Army's Green Berets, Navy SEALs, and Air Force Air Commandos. SOG warriors operated in small teams, going behind enemy lines in Laos and Cambodia and along the Ho Chi Minh Trail, tasked with performing special reconnaissance, sabotaging North Vietnamese Army ammunition, attempting to rescue downed U.S. pilots, and other black ops missions. During that time, Forward Operating Base-2's (FOB-2's) recon company became the most highly decorated unit of the Vietnam War, with five of its men earning the Medal of Honor and eight earning the Distinguished Service Cross-America's second highest military award for valor. Purple Hearts were earned by SOG veterans at a pace unparalleled in American wars of the twentieth century, with casualties at times exceeding 100 percent. One, Bob Howard, was wounded on fourteen different occasions, received eight Purple Hearts, was written up after three different missions for the Medal of Honor, and emerged from Vietnam as the most highly decorated soldier since World War II's Audie Murphy.
Download or read book Uncommon Knowledge written by Judy Lewis and published by . This book was released on 1995 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: The daughter of Clark Gable and Loretta Young exposes at last the secret that everyone in Hollywood knew but her--that her adoptive mother and Clark Gable were her biological parents.
Download or read book Uncommon Valor written by Andrew G. N and published by . This book was released on 2015-06-25 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York City Police Department's Emergency Service Unit is one of the world's preeminent tactical and rescue units. Their ten squads, positioned throughout the five boroughs of New York City, provide heavy weapons support to other units of the NYPD, as well as lifesaving equipment to the residents of the 'Big Apple'. The nearly 500 members of this elite unit are some of the most highly decorated members of the Department.As a result, their insignia has been long sought after by fellow operators and collectors around the globe. In this book, the author reveals the insignia of ESU and the history behind it. From the unit's first patch, created in the late 1920's, to some of the rarest 'Truck' patches, produced in the 80's. It also explores the history of the NYC Housing and Transit Police, Emergency Rescue Unit's, which were merged into the NYPD ESU in the mid 90's.With over 200 color photographs, Uncommon Valor - Insignia of the NYPD's Emergency Service Unit, provides the most comprehensive examination of this unit's insignia ever conducted.
Book Synopsis The Time Is Now by : Joan Chittister
Download or read book The Time Is Now written by Joan Chittister and published by Convergent Books. This book was released on 2019-03-05 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: A beloved nun and social activist offers a soul-stirring guide for all who feel disillusioned and dissatisfied with the power-hungry institutions and systems of this world “A cri de coeur against the status quo and for a bold spirituality to fight injustice.”—The New York Times In The Time Is Now, Sister Joan Chittister—a rabble-rousing force of nature for social justice and fervent proponent of personal faith and spiritual fulfillment—draws on the wisdom of prophets, both ancient and modern, to help us confront the societal forces that oppress and silence the sacred voices among us. Pairing scriptural insights with narratives of the truth-tellers that came before us, Sister Joan offers a compelling vision for readers to combat complacency and to propel ourselves toward creating a world of justice, freedom, peace, and empowerment. For the weary, the cranky, and the fearful, this energizing message invites us to participate in a vision for a world greater than the one we find ourselves in today. This is spirituality in action; this is practical and powerful activism for our times. Praise for The Time Is Now “For decades Chittister has been a prolific author and advocate for women and social justice inside and outside the realm of the Catholic Church. Here she shares her perspective on the current state of equity, social justice, and the environment and calls on all Christians to explore the traits of prophets, many of which they can find within themselves . . . offering motivation as well as ways to accomplish change.”—Booklist “A series of short essays to encourage and refresh the spirit of activists . . . applicable to both progressive and conservative Christians. Will appeal to spiritual readers seeking an encouraging book for social justice advocacy.”—Library Journal (starred review)
Book Synopsis Uncommon Sense, Common Nonsense by : Jules Goddard
Download or read book Uncommon Sense, Common Nonsense written by Jules Goddard and published by Profile Books. This book was released on 2012-05-03 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book for managers who know that their organisations are stuck in a mindset that thrives on fashionable business theories that are no more than folk wisdom, and whose so-called strategies that are little more than banal wish lists. It puts forward the notion that the application of uncommon sense - thinking or acting differently from other organisations in a way that makes unusual sense - is the secret to competitive success. For those who want to succeed and stand out from the herd this book is a beacon of uncommon sense and a timely antidote to managerial humbug.
Book Synopsis Boston Uncommon by : Junior League of Boston
Download or read book Boston Uncommon written by Junior League of Boston and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An uncommon look at Boston, this recipe collection tours the city's neighborhoods and offers a taste of the rich history, culture and food traditions that are unique to Boston. This culinary tour features recipes highlighting local New England flavors.
Book Synopsis The Customer-Funded Business by : John Mullins
Download or read book The Customer-Funded Business written by John Mullins and published by John Wiley & Sons. This book was released on 2014-07-21 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who needs investors? More than two generations ago, the venture capital community – VCs, business angels, incubators and others – convinced the entrepreneurial world that writing business plans and raising venture capital constituted the twin centerpieces of entrepreneurial endeavor. They did so for good reasons: the sometimes astonishing returns they've delivered to their investors and the astonishingly large companies that their ecosystem has created. But the vast majority of fast-growing companies never take any venture capital. So where does the money come from to start and grow their companies? From a much more agreeable and hospitable source, their customers. That's exactly what Michael Dell, Bill Gates and Banana Republic's Mel and Patricia Ziegler did to get their companies up and running and turn them into iconic brands. In The Customer Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy and innovative 21st century entrepreneurs working in companies large and small have ingeniously adapted from their predecessors like Dell, Gates, and the Zieglers: Matchmaker models (Airbnb) Pay-in-advance models (Threadless) Subscription models (TutorVista) Scarcity models (Vente Privee) Service-to-product models (GoViral) Through the captivating stories of these and other inspiring companies from around the world, Mullins brings to life the five models and identifies the questions that angel or other investors will – and should! – ask of entrepreneurs or corporate innovators seeking to apply them. Drawing on in-depth interviews with entrepreneurs and investors who have actually put these models to use, Mullins goes on to address the key implementation issues that characterize each of the models: when to apply them, how best to apply them, and the pitfalls to watch out for. Whether you're an aspiring entrepreneur lacking the start-up capital you need, an early-stage entrepreneur trying to get your cash-starved venture into take-off mode, an intrapreneur seeking funding within an established company, or an angel investor or mentor who supports high-potential ventures, this book offers the most sure-footed path to starting, financing, or growing your venture. John Mullins is the author of The New Business Road Test and, with Randy Komisar, the widely acclaimed Getting to Plan B.
Book Synopsis Common Stocks and Uncommon Profits by : Philip A. Fisher
Download or read book Common Stocks and Uncommon Profits written by Philip A. Fisher and published by . This book was released on 1958 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Uncommon Leadership by : Phil Higson
Download or read book Uncommon Leadership written by Phil Higson and published by Kogan Page Publishers. This book was released on 2014-05-03 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leaders are expected to show the way forward, especially in unpredictable circumstances or when resources are constrained. Yet frustratingly, what is common to good leadership is not often widely practised. Uncommon Leadership will help you explore the uncommon insights that can make a significant difference to your leadership. It will lead you to fresh strategic thinking by challenging conventional wisdom and asking you to reflect on some thought-provoking questions. Using their wealth of experience as managers, educators and consultants, Phil Higson and Anthony Sturgess will help you to think differently about leadership. In this highly readable book, they stimulate fresh thinking on leadership and give you the practical platforms you need to deliver uncommon success in your organization. They bring uncommon leadership to life, combining insights from some remarkable leaders and their surprising stories, with their own individual take on leadership. Uncommon Leadership is supported by a companion website: www.uncommonleadership.co.uk, providing updates, tools and resources to help you do the common things uncommonly well.
Author :J. Robert Oppenheimer Publisher :Springer Science & Business Media ISBN 13 :1468467352 Total Pages :199 pages Book Rating :4.4/5 (684 download)
Book Synopsis Uncommon Sense by : J. Robert Oppenheimer
Download or read book Uncommon Sense written by J. Robert Oppenheimer and published by Springer Science & Business Media. This book was released on 2013-11-09 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: J. Robert Oppenheimer, a leading physicist in the Manhattan Project, recognized that scientific inquiry and discovery could no longer be separated from their effect on political decision-making, social responsibility, and human endeavor in general. He openly addressed issues of common concern and as a scientist accepted the responsibility brought about by nuclear physics and the atom bomb. In this collection of essays and speeches, Oppenheimer discusses the shift in scientific awareness and its impact on education, the question of openness in a society forced to keep secrets, the conflict between individual concerns and public and political necessity, the future of science and its effects on future politics---in short, the common and uncommon sense we find in our modern day reality.
