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The Job Satisfaction Of Restaurant Employees
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Book Synopsis Serviceology for Designing the Future by : Takashi Maeno
Download or read book Serviceology for Designing the Future written by Takashi Maeno and published by Springer. This book was released on 2016-09-18 with total page 589 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Book Synopsis Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by : Salih Kusluvan
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Book Synopsis Job Satisfaction by : Paul E. Spector
Download or read book Job Satisfaction written by Paul E. Spector and published by SAGE Publications. This book was released on 1997-03-26 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distilling the vast literature on this frequently studied variable in organizational behaviour research, Paul E Spector provides the student and professional with a pithy overview of the application, assessment, causes and consequences of job satisfaction. In addition to discussing the nature of and techniques for assessing job satisfaction, the author summarizes the findings concerning how people feel towards work, including: cultural and gender differences in job satisfaction and personal and organizational causes; and potential consequences of job satisfaction and dissatisfaction. Students and researchers will particularly appreciate the extensive list of references and the Job Satisfaction Survey included in the Appendix.
Book Synopsis The Next Frontier of Restaurant Management by : Alex M. Susskind
Download or read book The Next Frontier of Restaurant Management written by Alex M. Susskind and published by Cornell University Press. This book was released on 2019-06-15 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ― (Richard Ghiselli, Purdue University) The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
Book Synopsis One More Time by : Frederick Herzberg
Download or read book One More Time written by Frederick Herzberg and published by Harvard Business Review Press. This book was released on 2008-07-14 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine overseeing a workforce so motivated that employees relish more hours of work, shoulder more responsibility themselves; and favor challenging jobs over paychecks or bonuses. In One More Time: How Do You Motivate Employees? Frederick Herzberg shows managers how to shift from relying on extrinsic incentives to activating the real drivers of high performance: interesting, challenging work and the opportunity to continually achieve and grow into greater responsibility. The results? An ultramotivated workforce. Since 1922, Harvard Business Review has been a leading source of breakthrough management ideas-many of which still speak to and influence us today. The Harvard Business Review Classics series now offers readers the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world-and will have a direct impact on you today and for years to come.
Download or read book Service Quality written by Roland T. Rust and published by SAGE. This book was released on 1994 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
Download or read book Social Informatics written by Samin Aref and published by Springer Nature. This book was released on 2020-10-08 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the proceedings of the 12th International Conference on Social Informatics, SocInfo 2020, held in Pisa, Italy, in October 2020. The 30 full and 3 short papers presented in these proceedings were carefully reviewed and selected from 99 submissions. The papers presented in this volume cover a broad range of topics, ranging from works that ground information-system design on social concepts, to papers that analyze complex social systems using computational methods, or explore socio-technical systems using social sciences methods.
Book Synopsis Psychology and Work Today, 10th Edition by : Duane P. Schultz
Download or read book Psychology and Work Today, 10th Edition written by Duane P. Schultz and published by Routledge. This book was released on 2020-07-24 with total page 749 pages. Available in PDF, EPUB and Kindle. Book excerpt: For undergraduate-level courses in Industrial and Organizational Psychology, Business Psychology, Personnel Psychology and Applied Psychology. Psychology and Work Today provides an invaluable foundation for anyone entering today's global business and industrial world. This informative, sophisticated, and entertaining text teaches students about the nature of work in modern society. By focusing on the practical and applied rather than the scientific ideal, the authors demonstrate how industrial-organizational psychology directly impacts our lives as job applicants, trainees, employees, managers, and consumers.
Book Synopsis Motivational Job Satisfaction in the Caribbean Hospitality Industry: How Demographic Variables Influence Job Satisfaction by : Cindy Hertel
Download or read book Motivational Job Satisfaction in the Caribbean Hospitality Industry: How Demographic Variables Influence Job Satisfaction written by Cindy Hertel and published by diplom.de. This book was released on 2014-02-01 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study is to examine if employees of small hotels in Kingston, Jamaica, are satisfied with the realization of their motivational preferences. This study also focuses on the relationship between dependant motivational preferences, such as Pay and Appreciation, and independent variables, such as Gender and Age. Research was conducted through quantitative and qualitative elements. The quantitative instrument was a structured questionnaire. An unstructured interview with hotel managers in Kingston was the qualitative portion of the study. The study generated a response rate of over 80 percent from six different small hotels in Kingston. The survey was statistically analyzed using SPSS. Results of the study revealed that employees are dissatisfied with three of the five most important motivational preferences, such as Pay and Appreciation. Further, the study found that the independent variables Age, Gender, Education and Tenure influence the satisfaction with the dependant variables. This study will help to indicate areas that need attention from a managerial standpoint and it will contribute to job satisfaction research in general.
Book Synopsis Psychology and Work Today by : Duane Schultz
Download or read book Psychology and Work Today written by Duane Schultz and published by Routledge. This book was released on 2015-09-04 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes industrial-organizational (I-O) psychology programs in action, showing how they are developed and implemented in a variety of organizational settings, using workers who differ by gender, age, culture, ethnicity, and socioeconomic status.
Book Synopsis Organizational Behavior and Virtual Work by : Arvind K. Birdie
Download or read book Organizational Behavior and Virtual Work written by Arvind K. Birdie and published by CRC Press. This book was released on 2017-03-03 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the globalization of work and technological advancements in recent years, and with emphasis on service quality today, organizations have changed. Virtual work has emerged as the new employment relationship and has been embraced by employees and employers in many industries. This book explores the dynamics of changing organization structures, theories of leadership and trust, and how dimensions of self-efficacy works in this new work relationship. Organizational Behavior and Virtual Work: Concepts and Analytical Approaches shows the enormous impact of technology and globalization on employment relationships and also predicts how they will contribute to the changing dimensions of organizations in the future. With a unique blend of theory and application in the real world of virtual workers, the book presents the most recent research and developments in the relatively new and still emerging area of virtual work. It takes an in-depth critical look into the key factors affecting the virtual work environment with practical inputs of suggestions and recommendations. With the objective of presenting information about this new work scenario, this book attempts to unfold important human behavior processes in organizations. The volume presents a rare combination of the necessary concepts of human behavior in organizations along with the results of research in the field and also makes practical recommendations on virtual work programs. Key features include a unique blend of research with organizational behavior concepts and practical recommendations for workers, managers, and business executives.
Book Synopsis Employee—Organization Linkages by : Richard T. Mowday
Download or read book Employee—Organization Linkages written by Richard T. Mowday and published by Academic Press. This book was released on 2013-09-17 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover summarizes the theory and research on employee-organization linkages, including the processes through which employees become linked to work organizations, the quality of such linkages, and how linkages are weakened or severed. The text identifies the determinants of employee commitment, absenteeism, and turnover, as well as their consequences for the individual, work groups, and the larger organization. The book also presents conceptual models on how employees become committed to, decide to be absent from, and decide to leave their organizations. Human resource practitioners, managers, employers, and industrial psychologists will find the book very informative and insightful.
Book Synopsis Managing Employee Retention by : Jack J. Phillips
Download or read book Managing Employee Retention written by Jack J. Phillips and published by Routledge. This book was released on 2004-02-18 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging issues facing business. All indications point toward the issue compounding in the future and, even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders. There are a variety of reasons for this, for example, the true cost of employee turnover is often underestimated. The causes of turnover are not adequately identified, and solutions are often not matched with the causes, so they fail. Preventive measures are either not in place or do not target the issues properly, and therefore have little or no effect, and a method for measuring progress and identifying a monetary value (ROI) on retention does not exist in most organizations. 'Managing Employee Retention' is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. The book presents a logical process of managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, and measuring the ROI of retention programs.
Book Synopsis Organizational Assessment by : Edward E. Lawler
Download or read book Organizational Assessment written by Edward E. Lawler and published by John Wiley & Sons. This book was released on 1980 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: Monograph on the measurement of business organization behaviour and organization development in view of quality of working life - explains purposes, models, methodologys and processes of organizational assessment. Bibliography pp. 624 to 658 and diagrams.
Book Synopsis Multidisciplinary academic research 2012 by :
Download or read book Multidisciplinary academic research 2012 written by and published by MAC Prague consulting. This book was released on with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Psychological Empowerment and Job Satisfaction in the Banking Sector by : Elizabeth George
Download or read book Psychological Empowerment and Job Satisfaction in the Banking Sector written by Elizabeth George and published by Springer. This book was released on 2018-07-30 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how psychological empowerment can influence and enhance job satisfaction. The authors argue that in today’s working climate the wellbeing and involvement of employees is of utmost importance to any company’s overall success and that management techniques like empowerment are the most effective means of achieving this goal. Based on an empirical study examining job satisfaction amongst employees of several private sector, public sector and new generation banks in Kerala, India as well as extensive literature review, this book discusses the role psychological empowerment plays in enhancing job satisfaction both locally and internationally. It goes on to analyze four dimensions of psychological empowerment and the role of job satisfaction in the relationship between psychological empowerment and job related stress. This book will be of great interest to scholars in management and psychology and is essential reading for industrialists and managers wanting to apply empowerment strategies in their own workplace.
Book Synopsis Skilled Migration, Expectation and Reality by : Ying Lu
Download or read book Skilled Migration, Expectation and Reality written by Ying Lu and published by Routledge. This book was released on 2016-04-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many governments seek to attract skilled migrants into the top occupational groups and now have significant groups of overseas-born professionals in their workforces. Such groups are expected to contribute significantly to the economic and social development of their new countries. There has been sustained debate between those taking the view that skilled migrants are integrated without much difficulty and those concerned that a mismatch between aspirational government policies and actual organisational practice generates discontent and frustration among skilled immigrants. If the latter is correct, it seems likely that host societies will not benefit from the injection of human capital in terms of creativity and innovation. In Skilled Migration, Expectation and Reality the authors report the findings of their research into the acculturation and integration issues confronting professional Chinese immigrants in the Australian labour market. Australia serves as a good example of the phenomenon under examination, being a country where Chinese are one of the largest non-English speaking ethnic groups and where they are strongly concentrated in the top occupational groups. The authors’ rigorous quantitative and qualitative study is one of the first systematic examinations of acculturation to focus specifically on the workplace. It reveals fascinating insights regarding the strategies that professional immigrants are compelled to adopt because they are unable to find appropriate channels through which to integrate and assimilate into the host society.
