The Impact of the internet as a distribution channel of travel services on travel agencies in selected areas in Metro Manila

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ISBN 13 :
Total Pages : 68 pages
Book Rating : 4.:/5 (989 download)

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Book Synopsis The Impact of the internet as a distribution channel of travel services on travel agencies in selected areas in Metro Manila by : Azenith Rodelas Fabian

Download or read book The Impact of the internet as a distribution channel of travel services on travel agencies in selected areas in Metro Manila written by Azenith Rodelas Fabian and published by . This book was released on 2015 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The travel industry is continuously growing. This is evidenced by the number of international tourist arrivals, which are expected to reach 1.8 billion by 2030 according to the United Nations World Tourism Organization. As it is an industry highly driven by information, its compatibility with the Internet provides the perfect opportunity to facilitate business for both travelers and suppliers at a lower cost. The transparency that the Internet brings becomes a challenge for travel agents. Now, they are competing with suppliers as well. This study aimed to know the impact of the Internet as a distribution channel on travel agencies by studying the perceptions of both the travelers and travel agencies on its advantages and disadvantages as well as on disintermediation. The results covering travel agencies as respondents indicate that air tickets and hotel bookings are the travel services affected the most by travelers preferring to book online. Distribution channels using the Internet such as airline websites followed by low-cost carrier websites affect them the most in terms of competition. These travel agents believe that their future role in travel is to institute fees and levies instead of depending on commissions, developing niche markets and becoming technologically oriented in order to compete with online distribution channels. These are consistent with the findings on the survey done on travelers where they prefer to arrange their own travel requirements by purchasing non-packaged or independent tours with low-cost carrier websites as their preferred distribution channel. Interestingly, these travelers still believe traditional travel agents continue to be relevant because they believe that travel agencies offer valuable counseling and time and cost savings as they are responsible for all arrangements.

The Impact of the Internet on the Marketing of Travel Intermediaries

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Publisher : diplom.de
ISBN 13 : 3832451625
Total Pages : 189 pages
Book Rating : 4.8/5 (324 download)

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Book Synopsis The Impact of the Internet on the Marketing of Travel Intermediaries by : Michael Ott

Download or read book The Impact of the Internet on the Marketing of Travel Intermediaries written by Michael Ott and published by diplom.de. This book was released on 2002-03-07 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: In recent years, more and more people expressed their concerns about some companies performance. Mainly not about their financial performance, but about their social performance. About their attitude towards the environment. About the treatment of employees. Consumers, governments, environmentalists, trade unions, but also managers felt that there is a need for change in business life. This paper investigates two questions: In general, how does the marketing of travel intermediaries change when business is conducted over the internet? In detail, how can travel intermediaries build customer loyalty an the internet? Why do these two issues pose problems that require a thorough analysis? First, the internet provides a new platform for dealing with travel services. Although the internet travel market still represents only a small fraction of the total travel market, many travel intermediaries entered it in anticipation of huge profits. The number of travellers who use the internet to obtain travel services and the money they spend on-line for travel purposes is growing rapidly. But competition and marketing in the on-line travel market is strongly affected by the unique characteristics of the internet. In order to stay in business in the long run, a deeper understanding of the effects of the internet an the travel industry and an the marketing of individual travel firms is necessary. Also, the internet threatens to eliminate intermediaries by linking service providers and customers directly. Therefore, an evaluation of the marketing impacts of the internet is even more vital for travel intermediaries. Second, a key element of every on-line marketing strategy is customer loyalty: Many internet travel intermediaries are able to attract a large number of visitors to their web pages. But most of these internet users are not loyal and visit the web page only once. Since a loyal customer base is essential to generate revenues an the internet, the concept of customer loyalty will be analyzed in the on-line context. The first part of this thesis evaluates the influences of the internet an the marketing of on-line travel intermediaries: Chapter 1 highlights the important characteristics of the internet. These unique features have effects an industries and an individual companies, which are analyzed in Chapter 2. Chapter 3 uses the framework of the previous chapter to demonstrate the impacts of the internet an the travel industry and [...]

Establishing Baseline Data on E-commerce Practices and Usage of Metro Manila Based Travel Agencies

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Publisher :
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.:/5 (112 download)

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Book Synopsis Establishing Baseline Data on E-commerce Practices and Usage of Metro Manila Based Travel Agencies by : Jack Jude B. Garcia

Download or read book Establishing Baseline Data on E-commerce Practices and Usage of Metro Manila Based Travel Agencies written by Jack Jude B. Garcia and published by . This book was released on 2018 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rise of the internet as transformative technology has greatly impacted on travel agencies globally. A substantial number of travel service providers have taken advantage of an online presence as an additional revenue channel and deployed E-commerce. This has resulted in heightened competition among the participants in the tourism distribution channel and has helped provide more options and information sources for the travel consumer. Such a reality has placed competitive pressure on travel agencies who need to assert their role as a relevant service provider. An avenue for them to respond to the technological changes brought about by the Internet is to establish an online presence and utilize E-commerce. This study explores and describes the current E-commerce practices and usage of Metro Manila based travel agencies, their perception of E-commerce benefits and barriers, and establishes baseline data that identities that extent of their adoption of information and communications technology (ICT) in their day to day operations. Data for this study was sourced with the use of a survey instrument and the conduct of a focus group discussion and two sessions of key informant interviews. It is found that this study's respondents view E-commerce adoption as an additional sales and revenue channel to market their products and services effectively to the local and the global marketplace and is an efficient communication tool that helps them to improve their service delivery and provide efficient service. The lack of interaction opportunities, security concerns and the inadequate and unreliable public infrastructure are cited as hindrances to further uptake of E-commerce.

Online And Offline Tourism Strategy Difference

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Publisher :
ISBN 13 : 9781677675906
Total Pages : 40 pages
Book Rating : 4.6/5 (759 download)

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Book Synopsis Online And Offline Tourism Strategy Difference by : Johnny Ch Lok

Download or read book Online And Offline Tourism Strategy Difference written by Johnny Ch Lok and published by . This book was released on 2019-12-19 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the online travel sale service strategy? The two most important things for travel operators ( agents) are online travel marketing and strategic management. Former can enhance business operations. Use of (ICT) develops financial capabilities, however, it depends on management choice, financial condition and position. Some researchers recommended that the usage of IT should not be restricted at operatinal level, however it should be extended up to senior level and should be used for decision making. Social media is regarded as a platform where the tourists and travel operators/agents ( suppliers) of tourism industry cross each other. Thus, the role of social media has been directed for future research in tourism industry. Hence, it seems online travel sale service has these features to attract travel consumers to choose to use this online mode to buy electronic air ticket. Such as, airline electronic air ticket price comparison, pre-booking plan seats to avoid full seats flights to delay consumer individual trip plan, pre-booking hotel rooms and prices comparison as well as prebooking restaurant seats and food price and taste comparison, travel destination easy search. Otherwise, these features to attract travel consumers to choose to walk in to travel agents to buy paper air ticket directly. They include: safe cash or visa card payment to avoid personal information is stolen by website payment channel, e.g. via card number, address, name, birth date personal information. Also the travel consumer can enquire any questions from the travel agent and gets individual feedback from the travel agent by oral before who ensure to choose to buy which kind of travel package for whose travel destination. In special, when the travel consumer has much time to spend to enquire any travel trip question, walk in travel agent is the best enquire methos to let the travel consumer to know the trip information clearly.Chapter twoOnline/offline travel operators (agents) maketing strategies2.1Offline walk in travel unique segment service strategyNowadays, online and offlce travel operators competitions are serious. In fact, tourism marketing, there will be more need for online travel operators in the future, due to online travel sale service is popular to be accepted by online travel consumers. Thus, I recommend walk in offline travel agents need to concentrate on focusing some unique travel service to attract new or old travel consumers if who hope to survive.I recommend that they can focus on specific specialized services, such as travel consultation ( specialization) hypothesizing that systematic differences exist between the usage of travel agents for different travel contexts and travel agents can survive if they focus on specific segments of the market, such as older travelers ( segmentation; hypothesizing that systematic differences exist between the usage of travel agents depending on the personal characteristics of travellers). The unique travel needs include: specific services related to package holidays, transport services, beach on city holidays, as well as destinations travellers are not familiar with.I shall give my opinions to provide insight into alternative strategies for travel agencies in a matured travel market with a high internet penetration as below:

Hospitality Technology

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Publisher :
ISBN 13 :
Total Pages : 494 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Hospitality Technology by :

Download or read book Hospitality Technology written by and published by . This book was released on 2009 with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Prediction Publish and Tourism Consumer Behavior

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Author :
Publisher : Independently Published
ISBN 13 : 9781720070610
Total Pages : 282 pages
Book Rating : 4.0/5 (76 download)

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Book Synopsis Prediction Publish and Tourism Consumer Behavior by : Johnny Ch Lok

Download or read book Prediction Publish and Tourism Consumer Behavior written by Johnny Ch Lok and published by Independently Published. This book was released on 2018-09-04 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter two Online/offline travel operators (agents) maketing strategies2.1 Offline walk in travel unique segment service strategy Nowadays, online and offlce travel operators competitions are serious. In fact, tourism marketing , there will be more need for online travel operators in the future, due to online travel sale service is popular to be accepted by online travel consumers. Thus, I recommend walk in offline travel agents need to concentrate on focusing some unique travel service to attract new or old travel consumers if who hope to survive. I recommend that they can focus on specific specialized services, such as travel consultation ( specialization) hypothesizing that systematic differences exist between the usage of travel agents for different travel contexts and travel agents can survive if they focus on specific segments of the market, such as older travelers ( segmentation; hypothesizing that systematic differences exist between the usage of travel agents depending on the personal characteristics of travellers). The unique travel needs include: specific services related to package holidays, transport services, beach on city holidays, as well as destinations travellers are not familiar with. I shall give my opinions to provide insight into alternative strategies for travel agencies in a matured travel market with a high internet penetration as below: The internet online travel sale service is a reality of popular to let travel consumers to feel convenient to pre-book air seat, hotel rooms , air electronic ticket prices comparison. In order to make final purchase decision very easily in the shortest time. Consequently , it has penetrated the decision making process of travel to attract them to choose to buy electronic air ticket, prebooking hotel rooms or restaurant seats from online travel agent channel more than walk in offline travel agent channel. This is especially true in the tousism business where consumption to consume ( booking) and the purchase-related information search ( Bieger & Lasesser 2004; Crotts 1998). In fact , apply website to provide travel sale method has these good consequence. From travel operator ( agent) supplier's perspective, the success potential derived from operating a website consist of lower distribution costs, higher revenues and a larger potential market share ( due to the ubiquitous access). From traverler's perspective, the internet allows direct communication with tourism suppliers facilitatinf requests for information and allowing services and travel related products, e.g. prebooking hotel rooms, restaurant seats , electronic or paper air tickets, travel trip arrangement package products to be purchased at any time and any place from online travel agents /operators conveniently. Offline / online travel agency ( operator) business depends on earn commissions on behalf of airlines. Thus, offline walk in travel agency ( operator) business model that would extend existence as a booking agency ( thus focusing on consultation and interpersonal contact) strategy. As a matter of fact, commission -cutting , which began in the US well ahed of Europe, has had a profound effect specially on business travel agents . Consequently , many of them have re-invented themselves as " travel managers", instead of selling tickets and making arrangements, they charge consultancy fees for reducing the amounts client companies spend on travel ( Daneshku, 1999).2.2 Systematic differences strategy applies to offline walk in travel agent

The Future Role of Travel Agents in the Internet Age

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Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (611 download)

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Book Synopsis The Future Role of Travel Agents in the Internet Age by : Nina Degonda

Download or read book The Future Role of Travel Agents in the Internet Age written by Nina Degonda and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The Internet has had profound impacts on the travel and tourism industry. In particular, the ways tourism products are promoted, sold and distributed have changed dramatically. Travel and tourism has become one of the largest and fastest growing application domains of electronic commerce. This paper examines how the Internet has changed the role of travel agents in the tourism distribution system, with special focus on the Swiss travel market. Its main contribution is to illustrate concepts and propositions that will allow travel agents to maximise their market role in the future. After explaining the theoretical-conceptual fundamentals, the paper explores the implications of the Internet on distribution in tourism. First, the paper analyses how the Internet has transformed the tourism distribution system and the tourism value chain. Major impacts of the Internet are disintermediation and the development of new business models. Primary suppliers (e.g., airlines) and tour operators have started to distribute their products online, thereby bypassing travel agents. Also, new electronic intermediaries such as web-based travel agencies and e-auction sites have entered the travel market, offering customers the ability to self-arrange and book holiday packages on their websites. Second, the paper identifies the major implications of the Internet for the travel agent industry. Due to lower entry barriers, rivalry has increased and consolidation has taken place in the Swiss travel agent industry. While the bargaining power of suppliers and buyers has increased, that of travel agents has decreased. Moreover, ever-more informed customers have become more discerning against travel agents. In a third step, the paper applies a multiple case study approach for exploring the main implications of the Internet for travel agents. Through analysis of four cases - Kuoni, Hotelplan, Globetrotter and Capricorn - the opportunities and threats of the Int.

Advances in Hospitality and Leisure

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Publisher : Emerald Group Publishing
ISBN 13 : 1785602705
Total Pages : 218 pages
Book Rating : 4.7/5 (856 download)

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Book Synopsis Advances in Hospitality and Leisure by : Joseph S. Chen

Download or read book Advances in Hospitality and Leisure written by Joseph S. Chen and published by Emerald Group Publishing. This book was released on 2015-11-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main focus of the series is to divulge the innovative methods of inquiry so as to inspire new research topics that are vital and have been in large neglected.

The Impact of Selected Factors Influencing Online Consumer Satisfaction in the Philippines

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Publisher :
ISBN 13 :
Total Pages : 86 pages
Book Rating : 4.:/5 (989 download)

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Book Synopsis The Impact of Selected Factors Influencing Online Consumer Satisfaction in the Philippines by : Rodolfo O. Mamaril (Jr)

Download or read book The Impact of Selected Factors Influencing Online Consumer Satisfaction in the Philippines written by Rodolfo O. Mamaril (Jr) and published by . This book was released on 2012 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internet rapidly became a primary distribution channel of business. People rely on the internet as a medium for various transactions. Just like in other countries, in the Philippines, start-up and established businesses utilize internet as a marketplace for their products and services. Because of the prevalence of websites that promote online shopping, this study focuses on how consumers are satisfied or dissatisfied with online transactions based on the key dimensions of service quality in online retailing, motivations based on gender differences on customer satisfaction, and the demographic profile of the respondents. This study is anchored on the SERVQUAL theory that measures the gap between the services that customers expect and the performance they perceive to have received. Using both qualitative and quantitative design by conducting a Focus Group Discussion and by distributing an adopted survey questionnaire to respondents purposively selected, the study revealed that as a person ages, and holds a higher educational degree, satisfaction decreases. On the other hand, Income is relative with satisfaction, as income increases, satisfaction increases as well. With regard to the key dimensions, ease of use and attentiveness are significant. However, only ease of use displayed negative relation to satisfaction indicating that ease of use as a dimension conversely affect satisfaction. It may be attributed to the results of some of the subscale of Utilitarian and Hedonic motivations which are significant but displayed negative beta as well, like choice, lack of sociality and value.

The Impact of the Internet in the Travel Agencies and Management Strategies to Adapt Business to this New Technology

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Publisher :
ISBN 13 :
Total Pages : 88 pages
Book Rating : 4.:/5 (716 download)

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Book Synopsis The Impact of the Internet in the Travel Agencies and Management Strategies to Adapt Business to this New Technology by : Abdon Dantas

Download or read book The Impact of the Internet in the Travel Agencies and Management Strategies to Adapt Business to this New Technology written by Abdon Dantas and published by . This book was released on 2006 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The impact of the Internet on travel agencies : a Chinese perspective

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Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (14 download)

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Book Synopsis The impact of the Internet on travel agencies : a Chinese perspective by : Dongmin Sun

Download or read book The impact of the Internet on travel agencies : a Chinese perspective written by Dongmin Sun and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The perceived effects of internet usage to selected real estate companies in the Philippines

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Publisher :
ISBN 13 :
Total Pages : 139 pages
Book Rating : 4.:/5 (16 download)

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Book Synopsis The perceived effects of internet usage to selected real estate companies in the Philippines by : Jessa G. Garrote

Download or read book The perceived effects of internet usage to selected real estate companies in the Philippines written by Jessa G. Garrote and published by . This book was released on 2016 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the 21st century, internet became the most used tool for business all over the world and it is now playing a big role for businessmen and consumers worldwide. The internet has been an effective instrument in changing the straightforward ways of doing business. The advent of internet made almost all information available online, with that, the real estate industry which is an information-driven industry is one of the industries greatly affected by the phenomenon. One of the problems the real estate encountered was how to make money when everyone has easy access to all information. The main purpose of this study is to determine the Demographic profile of condominium owners who used the internet in their search and buying process of their condo unit and determine the website(s) they have used. This study also aims to identify the positive and negative effects of internet to both real estate brokers and condo owners, as well as their perceptions on possible disintermediation. Survey questionnaires were used for the data gathering. Purposive sampling method was administered to select 150 condo owners from Suntrust Property Inc., AyalaLand Inc., and Ortigas & Company condominiums. Random sampling procedure was used in selecting the 200 real estate brokers who are sellng condominiums in areas of Metro Manila. Interview was also conducted to the real estate professionals to gather more information about their roles, the system and their own process in selling condominiums in an online environment. Results show that majority of the condo owners are male, aging between 30-39 years old, working professionals with monthly income of 80,000 and above. This result was supported by the results from the second set of survey covering the real estate brokers, according to them, most of their online clients are OFW’s and are working professionals. These condo owners prefer to search for condominiums and compare prices online but still ask for assistance from a real estate broker before buying their unit. Furthermore, majority of the real estate brokers agree that social media and advertisement online is currently generating more condominium sales than the traditional marketing strategy such as putting ads on newspapers and magazines. Real estate brokers believe that their role will still remain important and personal interaction with their clients still matter in making real estate transactions.

The Influence of Online Travel Agent Performance on Customer Satisfaction Levels at Selected Hotel

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ISBN 13 :
Total Pages : 238 pages
Book Rating : 4.:/5 (949 download)

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Book Synopsis The Influence of Online Travel Agent Performance on Customer Satisfaction Levels at Selected Hotel by : Ignus Le Roux

Download or read book The Influence of Online Travel Agent Performance on Customer Satisfaction Levels at Selected Hotel written by Ignus Le Roux and published by . This book was released on 2015 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hospitality Upgrade

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ISBN 13 :
Total Pages : 1234 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Hospitality Upgrade by :

Download or read book Hospitality Upgrade written by and published by . This book was released on 2006 with total page 1234 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Backpacker

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ISBN 13 :
Total Pages : 206 pages
Book Rating : 4./5 ( download)

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Book Synopsis Backpacker by :

Download or read book Backpacker written by and published by . This book was released on 2001-03 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Backpacker brings the outdoors straight to the reader's doorstep, inspiring and enabling them to go more places and enjoy nature more often. The authority on active adventure, Backpacker is the world's first GPS-enabled magazine, and the only magazine whose editors personally test the hiking trails, camping gear, and survival tips they publish. Backpacker's Editors' Choice Awards, an industry honor recognizing design, feature and product innovation, has become the gold standard against which all other outdoor-industry awards are measured.

Travel Agents and the Internet

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ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (226 download)

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Book Synopsis Travel Agents and the Internet by : Tania Caroline Lang

Download or read book Travel Agents and the Internet written by Tania Caroline Lang and published by . This book was released on 1999 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

American Doctoral Dissertations

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ISBN 13 :
Total Pages : 848 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis American Doctoral Dissertations by :

Download or read book American Doctoral Dissertations written by and published by . This book was released on 1999 with total page 848 pages. Available in PDF, EPUB and Kindle. Book excerpt: