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The Differences Between Bs 15000 And Iso Iec 20000
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Book Synopsis The Differences Between Bs 15000 and Iso/Iec 20000 by : Jenny Dugmore
Download or read book The Differences Between Bs 15000 and Iso/Iec 20000 written by Jenny Dugmore and published by BSI British Standards Institution. This book was released on 2006 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
Book Synopsis Keeping the Service Going by : Jenny Dugmore
Download or read book Keeping the Service Going written by Jenny Dugmore and published by BSI British Standards Institution. This book was released on 2005 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.
Book Synopsis Capacity Management by : Jenny Dugmore
Download or read book Capacity Management written by Jenny Dugmore and published by BSI British Standards Institution. This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance. It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.
Book Synopsis New Applications in IT Standards: Developments and Progress by : Jakobs, Kai
Download or read book New Applications in IT Standards: Developments and Progress written by Jakobs, Kai and published by IGI Global. This book was released on 2010-01-31 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides essential research on developing, teaching, and implementing standards in global organizations and institutions.
Book Synopsis Business Strategy and Applications in Enterprise IT Governance by : Van Grembergen, Wim
Download or read book Business Strategy and Applications in Enterprise IT Governance written by Van Grembergen, Wim and published by IGI Global. This book was released on 2012-06-30 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within the IT-related business domain, it is important to advance theory building and practices regarding management and governance issues. Business Strategy and Applications in Enterprise IT Governance emphasizes how organizations enable both businesses and IT people to execute their responsibilities in support of business/IT alignment and the creation of business value from IT enabled corporation investments. This publication distributes leading research that is both academically executed and relevant for practice in the professional IT and business community.
Book Synopsis ISO/IEC 20000 - An Introduction by : Jan van Bon
Download or read book ISO/IEC 20000 - An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Book Synopsis Pervasive and Mobile Sensing and Computing for Healthcare by : Subhas Mukhopadhyay
Download or read book Pervasive and Mobile Sensing and Computing for Healthcare written by Subhas Mukhopadhyay and published by Springer Science & Business Media. This book was released on 2012-09-14 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: The pervasive healthcare system focus towards achieving two specific goals: the availability of eHealth applications and medical information anywhere and anytime and the invisibility of computing. Furthermore, pervasive health system encompasses new types of sensing and communication of health information as well as new type of interactions among health providers and people, among patients, among patients and researchers and patients and corporations. This book aims at promoting the discussion on current trends in technologies and concepts that help integrate health monitoring and healthcare more seamlessly to our everyday lives, regardless of space and time, but also present cutting edge perspectives and visions to highlight future development. The book presents not only the state of the art technologies and solutions to tackle the critical challenges faced by the building and development of the pervasive health system but also potential impact on society at social, medical and technological level.
Book Synopsis ISO/IEC 20000-1:2011 - A Pocket Guide by : Mart Rovers
Download or read book ISO/IEC 20000-1:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2012-02-02 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Book Synopsis ISO/IEC 20000:2011 - A Pocket Guide by : Mart Rovers
Download or read book ISO/IEC 20000:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2013-02-27 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.
Book Synopsis Implementing ISO/IEC 20000 Certification: The Roadmap by : Jan van Bon
Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Book Synopsis IT Service Management - Global Best Practices, Volume 1 by :
Download or read book IT Service Management - Global Best Practices, Volume 1 written by and published by Van Haren. This book was released on 2008-04-22 with total page 661 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Book Synopsis Managing Information Technology Outsourcing by : Erik Beulen
Download or read book Managing Information Technology Outsourcing written by Erik Beulen and published by Routledge. This book was released on 2021-11-14 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems. This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.
Book Synopsis Implementing Leading Standards for IT Management - by : Getronics
Download or read book Implementing Leading Standards for IT Management - written by Getronics and published by Van Haren. This book was released on 2006-09-30 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems – people process and technology – possible and predictable. Getronics has a long history in using and developing IT standards. In 1990 they introduced ITIL into the Dutch market. Subsequently they have helped redevelop ITIL and at the same time expanded the best practices with the development of ASL and BiSL. They have demonstrated their thought leadership and practical knowledge in all areas of IT management and always shared this knowledge with others. In their view a common language to communicate at different levels seems a prerequisite of the network society. This publication Leading standards for IT Management gives the vision of Getronics on standardization in IT. It explains why standards are so important today and the way in which standards come about en how they are accepted. The book describes why IT professionals should adopt and use standards. This publication does not pretend to give an overview of all standards available. On the contrary, it is the selection of standards that was made by Getronics that makes this book useful. It is their conviction or vision that these standards are dominant, inescapable or promising. These standards are: EFQM, Six Sigma, Malcolm Baldrige, CobiT, ITIL, ASL, BiSL, ISO/IEC 20000, CMMI, ISO 17799, MOF, ISPL, PRINCE2, IPMA, PMI-PMBOK, MSP, XML, J2EE, .NET, MDA, UML The cooperation of people, processes and technology play an important role in the provision of good information services. Standards play a vital role in communication at all levels between the components of information services. With this book the authors want to help organizations making the right choices.
Book Synopsis Selected Readings on Information Technology Management: Contemporary Issues by : Kelley, George
Download or read book Selected Readings on Information Technology Management: Contemporary Issues written by Kelley, George and published by IGI Global. This book was released on 2008-08-31 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents quality articles focused on key issues concerning the management and utilization of information technology"--Provided by publisher.
Book Synopsis Governance of Enterprise IT based on COBIT 5 by : Geoff Harmer
Download or read book Governance of Enterprise IT based on COBIT 5 written by Geoff Harmer and published by IT Governance Ltd. This book was released on 2014-02-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for IT service managers, consultants and other practitioners in IT governance, risk and compliance, this practical book discusses all the key concepts of COBIT®5, and explains how to direct the governance of enterprise IT (GEIT) using the COBIT®5 framework. The book also covers the main frameworks and standards supporting GEIT, discusses the ideas of enterprise and governance, and shows the path from corporate governance to the governance of enterprise IT.
Book Synopsis The ITSM Process Design Guide by : Donna Knapp
Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Book Synopsis Implementing ISO/IEC 20000 Certification: The Roadmap by : Jan van Bon
Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
