The Compassionate Geek

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The Compassionate Geek

Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

The Compassionate Geek

Author : Don R. Crawley
Publisher :
ISBN 13 : 9780983660736
Total Pages : 224 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by . This book was released on 2013-10 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.

The Compassionate Geek

Author : Don Crawley
Publisher : C'est Bon Press
ISBN 13 : 9780983660774
Total Pages : 108 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don Crawley

Download or read book The Compassionate Geek written by Don Crawley and published by C'est Bon Press. This book was released on 2016-05 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Our work, in Information Systems and Technology, is about helping our end users do their jobs more productively, efficiently, and creatively. IT (Information Technology) is all about crafting creative technical solutions to perplexing human problems in the workplace." This is the understanding of the IT superstars. It is also the basis of this, the most recent of The Compassionate Geek series of books. In The Compassionate Geek: The 5 Principles of IT Customer Service Success, author Don R. Crawley explores the five characteristics which are common among IT customer service superstars. In plain language, he reveals the five principles, shows common roadblocks to success, and lays out simple and realistic steps you can take to implement the five principles in both your professional and personal life. You'll learn how to put humanity into our world of technology.Written in Crawley's conversational style with personal anecdotes, logic and reason, and a takeaway at the end of each chapter, The Compassionate Geek: The 5 Principles of IT Customer Service Success is not just your guidebook to elevating your customer service success, it's your guidebook to a new, more self-confident and compassionate way of living.

Geeks

Author : Jon Katz
Publisher : Villard
ISBN 13 : 0375505180
Total Pages : 219 pages
Book Rating : 4.3/5 (755 download)

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Book Synopsis Geeks by : Jon Katz

Download or read book Geeks written by Jon Katz and published by Villard. This book was released on 2000-04-18 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A story of triumph, friendship, love, and above all, about being human and reaching for dreams in a hard-wired world.”—Seattle Times “Too often, writing about the online world lacks emotional punch, but Katz’s obvious love for his ‘lost boys’ gives his narrative a rich taste.”—The New York Times Book Review Jesse and Eric were geeks: suspicious of authority figures, proud of their status as outsiders, fervent in their belief in the positive power of technology. High school had been an unbearable experience and their small-town Idaho families had been torn apart by hard times. On the fringe of society, they had almost no social lives and little to look forward to. They spent every spare cent on their computers and every spare moment online. Nobody ever spoke of them, much less for them. But then they met Jon Katz, a roving journalist who suggested that, in the age of geek impresario Bill Gates, Jesse and Eric had marketable skills that could get them out of Idaho and pave the way to a better life. So they bravely set out to conquer Chicago—geek style. Told with Katz’s trademark charm and sparkle, Geeks is a humorous, moving tale of triumph over adversity and self-acceptance that delivers two irresistible heroes for the digital age and reveals the very human face of technology. Praise for Geeks “Ultimately, Geeks is not a story about the Internet or computers or techies. It is a story about personal bonds, optimism, access to opportunity, and the courage to dream.”—Salon “An uplifting and hugely compassionate book.”—Philadelphia Inquirer “A story of friendship, optimism, social despair, and an updated version of that American icon, the tinkerer.”—USA Today

Geek Heresy

Author : Kentaro Toyama
Publisher : PublicAffairs
ISBN 13 : 1610395298
Total Pages : 353 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Geek Heresy by : Kentaro Toyama

Download or read book Geek Heresy written by Kentaro Toyama and published by PublicAffairs. This book was released on 2015-05-26 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: After a decade designing technologies meant to address education, health, and global poverty, award-winning computer scientist Kentaro Toyama came to a difficult conclusion: Even in an age of amazing technology, social progress depends on human changes that gadgets can't deliver. Computers in Bangalore are locked away in dusty cabinets because teachers don't know what to do with them. Mobile phone apps meant to spread hygiene practices in Africa fail to improve health. Executives in Silicon Valley evangelize novel technologies at work even as they send their children to Waldorf schools that ban electronics. And four decades of incredible innovation in America have done nothing to turn the tide of rising poverty and inequality. Why then do we keep hoping that technology will solve our greatest social ills? In this incisive book, Toyama cures us of the manic rhetoric of digital utopians and reinvigorates us with a deeply people-centric view of social change. Contrasting the outlandish claims of tech zealots with stories of people like Patrick Awuah, a Microsoft millionaire who left his engineering job to open Ghana's first liberal arts university, and Tara Sreenivasa, a graduate of a remarkable South Indian school that takes impoverished children into the high-tech offices of Goldman Sachs and Mercedes-Benz, Geek Heresy is a heartwarming reminder that it's human wisdom, not machines, that move our world forward.

Geek Mom

Author : Kathy Ceceri
Publisher : Clarkson Potter
ISBN 13 : 0823085929
Total Pages : 226 pages
Book Rating : 4.8/5 (23 download)

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Book Synopsis Geek Mom by : Kathy Ceceri

Download or read book Geek Mom written by Kathy Ceceri and published by Clarkson Potter. This book was released on 2012 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The editors of GeekMom, sister site to Wired's GeekDad blog, offer a range of cool projects and parenting advice centered around raising kids in the tech age.

Just a Geek

Author : Wil Wheaton
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 059600768X
Total Pages : 296 pages
Book Rating : 4.5/5 (96 download)

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Book Synopsis Just a Geek by : Wil Wheaton

Download or read book Just a Geek written by Wil Wheaton and published by "O'Reilly Media, Inc.". This book was released on 2004-06-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Unflinchingly honest tales of the search for life, love, and fulfillment beyond the Starship Enterprise"--title page.

Be Your Customer's Hero

Author : Adam Toporek
Publisher : AMACOM
ISBN 13 : 0814449069
Total Pages : 270 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Be Your Customer's Hero by : Adam Toporek

Download or read book Be Your Customer's Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.

Popular a Memoir

Author : Maya Van Wagenen
Publisher : Penguin
ISBN 13 : 0525426817
Total Pages : 274 pages
Book Rating : 4.5/5 (254 download)

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Book Synopsis Popular a Memoir by : Maya Van Wagenen

Download or read book Popular a Memoir written by Maya Van Wagenen and published by Penguin. This book was released on 2014 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Documents a high school student's year-long attempt to change her social status from that of a misfit to a member of the "in" crowd by following advice in a 1950s popularity guide, an experiment that triggered embarrassment, humor and unexpected surprises.

We Are the Perfect Girl

Author : Ariel Kaplan
Publisher : Knopf Books for Young Readers
ISBN 13 : 0525647104
Total Pages : 386 pages
Book Rating : 4.5/5 (256 download)

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Book Synopsis We Are the Perfect Girl by : Ariel Kaplan

Download or read book We Are the Perfect Girl written by Ariel Kaplan and published by Knopf Books for Young Readers. This book was released on 2019-05-21 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: This witty, warm-hearted retelling of Cyrano de Bergerac is a love letter to female friendship. Perfect for Stephanie Perkins fans, and anyone who's ever thought of trying on a new identity to impress a guy. Aphra Brown is bold and outgoing. Her best friend, Bethany, is achingly beautiful. Individually, they could both do a little better in the self-esteem department, but together? Together, they have what it takes to win over Greg D'Agostino, a proverbial "ten," who happens to be fluent in six languages--seven if you count the language of smoldering gazes . . . What begins as an honest mistake turns into an elaborate deception, wherein Bethany goes on dates with Greg while Aphra coaches her on what to say, and texts him in the guise of Bethany, trying and failing, all the while, to tamp down her own hopeless crush. It's only a matter of time before things come crashing down. The question is: What will happen when Greg finds out? And can Aphra and Bethany's friendship survive the fallout? From the author of We Regret to Inform You comes a witty, warm-hearted exploration of love in all its forms, and a cris-de-coeur for self-acceptance when the pressure to be perfect is overwhelming. "There is much to appreciate about this book: its cleverness, its humor, that it embraces and normalizes therapy, that it places familial love and friendship on a level with romantic love. But, perhaps best of all, it offers teens, especially those struggling to accept and love themselves, a picture of a girl who makes mistakes and fights to begin again." --Booklist, starred review "At once painful and heartfelt . . . a smart and honest look at female beauty, with plenty of panache to boot." --Kirkus, starred review

Masters of Doom

Author : David Kushner
Publisher : Random House
ISBN 13 : 1588362892
Total Pages : 394 pages
Book Rating : 4.5/5 (883 download)

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Book Synopsis Masters of Doom by : David Kushner

Download or read book Masters of Doom written by David Kushner and published by Random House. This book was released on 2003-04-24 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Masters of Doom is the amazing true story of the Lennon and McCartney of video games: John Carmack and John Romero. Together, they ruled big business. They transformed popular culture. And they provoked a national controversy. More than anything, they lived a unique and rollicking American Dream, escaping the broken homes of their youth to co-create the most notoriously successful game franchises in history—Doom and Quake—until the games they made tore them apart. Americans spend more money on video games than on movie tickets. Masters of Doom is the first book to chronicle this industry’s greatest story, written by one of the medium’s leading observers. David Kushner takes readers inside the rags-to-riches adventure of two rebellious entrepreneurs who came of age to shape a generation. The vivid portrait reveals why their games are so violent and why their immersion in their brilliantly designed fantasy worlds offered them solace. And it shows how they channeled their fury and imagination into products that are a formative influence on our culture, from MTV to the Internet to Columbine. This is a story of friendship and betrayal, commerce and artistry—a powerful and compassionate account of what it’s like to be young, driven, and wildly creative. “To my taste, the greatest American myth of cosmogenesis features the maladjusted, antisocial, genius teenage boy who, in the insular laboratory of his own bedroom, invents the universe from scratch. Masters of Doom is a particularly inspired rendition. Dave Kushner chronicles the saga of video game virtuosi Carmack and Romero with terrific brio. This is a page-turning, mythopoeic cyber-soap opera about two glamorous geek geniuses—and it should be read while scarfing down pepperoni pizza and swilling Diet Coke, with Queens of the Stone Age cranked up all the way.”—Mark Leyner, author of I Smell Esther Williams

This Book Is Feminist

Author : Jamia Wilson
Publisher : Frances Lincoln Children's Books
ISBN 13 : 071125642X
Total Pages : 162 pages
Book Rating : 4.7/5 (112 download)

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Book Synopsis This Book Is Feminist by : Jamia Wilson

Download or read book This Book Is Feminist written by Jamia Wilson and published by Frances Lincoln Children's Books. This book was released on 2021-06-29 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vibrantly illustrated introduction to intersectional feminism for next-generation changemakers, this book is a must-read guide for young people seeking to understand the world around them. "Wilson’s optimistic view of feminism is based on the tenet of liberation for all, placing marginalized communities front and center... [A] foundational work." - NEW YORK TIMES What have you been taught about who has power and who makes the rules? Have you ever been lost for words at an old-school family friend’s ‘kind’ but sexist comments? Do you agree with equality and strive for justice, but want to learn more? Then read on. In this new feminist classic, the focus is intersectional from the beginning, not just as an add-on. Using the framework of ‘personal is political’, Jamia Wilson – former director of the Feminist Press – analyses her own experiences, before expanding outwards and drawing on stats as well as quotes from feminist firebrands and activists to inspire and encourage. Bold illustrations underpin this title, and each chapter ends with a ‘Call To Action’ box to encourage readers to reflect on and embrace their own interpretation of feminism and to acknowledge the connection between race, class, gender, disability and economic justice. Expand what feminism means to you, your community and society by examining these 15 themes: Feminism Identity Justice Education Money Power Health wellness freedom relationships media safety activism and movements innovation An interactive exploration of what feminism means to you. You will close the book with an understanding that history and culture play a role in shaping systems of power and of what we can do with our strengths, community and values to help change course when needed. You won’t have read a feminist tome like this before. Also available in theEmpower the Future series isThis Book is Anti-Racist,a powerful guide to how to incorporate anti-racist action into your life. Other inspiring books authored by Jamia Wilson are Young Gifted and Black, Step Into Your Powerand Big Ideas for Young Thinkers.

Moments of Magic

Author : Shep Hyken
Publisher : Shepard Presentations, LLC
ISBN 13 : 0963782002
Total Pages : 80 pages
Book Rating : 4.9/5 (637 download)

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Book Synopsis Moments of Magic by : Shep Hyken

Download or read book Moments of Magic written by Shep Hyken and published by Shepard Presentations, LLC. This book was released on 1993 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Geek Love

Author : Katherine Dunn
Publisher : Vintage
ISBN 13 : 0307794482
Total Pages : 366 pages
Book Rating : 4.3/5 (77 download)

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Book Synopsis Geek Love by : Katherine Dunn

Download or read book Geek Love written by Katherine Dunn and published by Vintage. This book was released on 2011-05-25 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: National Book Award Finalist • Here is the unforgettable story of the Binewskis, a circus-geek family whose matriarch and patriarch have bred their own exhibit of human oddities—with the help of amphetamines, arsenic, and radioisotopes. One of The Atlantic’s Great American Novels of the Past 100 Years Their offspring include Arturo the Aquaboy, who has flippers for limbs and a megalomaniac ambition worthy of Genghis Khan . . . Iphy and Elly, the lissome Siamese twins . . . albino hunchback Oly, and the outwardly normal Chick, whose mysterious gifts make him the family’s most precious—and dangerous—asset. As the Binewskis take their act across the backwaters of the U.S., inspiring fanatical devotion and murderous revulsion; as its members conduct their own Machiavellian version of sibling rivalry, Geek Love throws its sulfurous light on our notions of the freakish and the normal, the beautiful and the ugly, the holy and the obscene. Family values will never be the same.

We Begin at the End

Author : Chris Whitaker
Publisher : Henry Holt and Company
ISBN 13 : 1250759676
Total Pages : 348 pages
Book Rating : 4.2/5 (57 download)

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Book Synopsis We Begin at the End by : Chris Whitaker

Download or read book We Begin at the End written by Chris Whitaker and published by Henry Holt and Company. This book was released on 2021-03-02 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Gold Dagger for Best Crime Novel from the Crime Writers’ Association (UK) Winner for Best International Crime Fiction from Australian Crime Writers Association An Instant New York Times Bestseller “A vibrant, engrossing, unputdownable thriller that packs a serious emotional punch. One of those rare books that surprise you along the way and then linger in your mind long after you have finished it.” —Kristin Hannah, #1 New York Times bestselling author of The Nightingale and The Four Winds Right. Wrong. Life is lived somewhere in between. Duchess Day Radley is a thirteen-year-old self-proclaimed outlaw. Rules are for other people. She is the fierce protector of her five-year-old brother, Robin, and the parent to her mother, Star, a single mom incapable of taking care of herself, let alone her two kids. Walk has never left the coastal California town where he and Star grew up. He may have become the chief of police, but he’s still trying to heal the old wound of having given the testimony that sent his best friend, Vincent King, to prison decades before. And he's in overdrive protecting Duchess and her brother. Now, thirty years later, Vincent is being released. And Duchess and Walk must face the trouble that comes with his return. We Begin at the End is an extraordinary novel about two kinds of families—the ones we are born into and the ones we create.

Debugging Teams

Author : Brian W. Fitzpatrick
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491932511
Total Pages : 190 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Debugging Teams by : Brian W. Fitzpatrick

Download or read book Debugging Teams written by Brian W. Fitzpatrick and published by "O'Reilly Media, Inc.". This book was released on 2015-10-13 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the course of their 20+-year engineering careers, authors Brian Fitzpatrick and Ben Collins-Sussman have picked up a treasure trove of wisdom and anecdotes about how successful teams work together. Their conclusion? Even among people who have spent decades learning the technical side of their jobs, most haven’t really focused on the human component. Learning to collaborate is just as important to success. If you invest in the "soft skills" of your job, you can have a much greater impact for the same amount of effort. The authors share their insights on how to lead a team effectively, navigate an organization, and build a healthy relationship with the users of your software. This is valuable information from two respected software engineers whose popular series of talks—including "Working with Poisonous People"—has attracted hundreds of thousands of followers.

How Do You Spell G-E-E-K?

Author : Julie Anne Peters
Publisher : Little, Brown Books for Young Readers
ISBN 13 : 0316251186
Total Pages : 79 pages
Book Rating : 4.3/5 (162 download)

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Book Synopsis How Do You Spell G-E-E-K? by : Julie Anne Peters

Download or read book How Do You Spell G-E-E-K? written by Julie Anne Peters and published by Little, Brown Books for Young Readers. This book was released on 2013-02-19 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bond between best friends is put to the test as they compete for spelling bee glory in this novel from National Book Award finalist Julie Anne Peters. Best friends Kimberly and Ann both have a dream to make it to the National Spelling Bee in Washington, D.C. Eighth grade is the last year they can qualify, so they are practicing day and night. But when Ann is assigned to sponsor new student Lurlene Brueggemeyer, who turns out to be an amazing speller, suddenly her relationship with Kimberly and her chances of winning the competition are put to the test. If the three girls end up competing against each other for the prize, that can spell only one thing: t-r-o-u-b-l-e.