The Compassionate Geek

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The Compassionate Geek

Author : Don R. Crawley
Publisher : Soundtraining Net
ISBN 13 : 9780983660705
Total Pages : 164 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

The Compassionate Geek

Author : Don R. Crawley
Publisher :
ISBN 13 : 9780983660736
Total Pages : 224 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don R. Crawley

Download or read book The Compassionate Geek written by Don R. Crawley and published by . This book was released on 2013-10 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.

The Compassionate Geek

Author : Don Crawley
Publisher : C'est Bon Press
ISBN 13 : 9780983660774
Total Pages : 108 pages
Book Rating : 4.6/5 (67 download)

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Book Synopsis The Compassionate Geek by : Don Crawley

Download or read book The Compassionate Geek written by Don Crawley and published by C'est Bon Press. This book was released on 2016-05 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Our work, in Information Systems and Technology, is about helping our end users do their jobs more productively, efficiently, and creatively. IT (Information Technology) is all about crafting creative technical solutions to perplexing human problems in the workplace." This is the understanding of the IT superstars. It is also the basis of this, the most recent of The Compassionate Geek series of books. In The Compassionate Geek: The 5 Principles of IT Customer Service Success, author Don R. Crawley explores the five characteristics which are common among IT customer service superstars. In plain language, he reveals the five principles, shows common roadblocks to success, and lays out simple and realistic steps you can take to implement the five principles in both your professional and personal life. You'll learn how to put humanity into our world of technology.Written in Crawley's conversational style with personal anecdotes, logic and reason, and a takeaway at the end of each chapter, The Compassionate Geek: The 5 Principles of IT Customer Service Success is not just your guidebook to elevating your customer service success, it's your guidebook to a new, more self-confident and compassionate way of living.

Geeks

Author : Jon Katz
Publisher : Crown
ISBN 13 : 0767906993
Total Pages : 258 pages
Book Rating : 4.7/5 (679 download)

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Book Synopsis Geeks by : Jon Katz

Download or read book Geeks written by Jon Katz and published by Crown. This book was released on 2001-02-20 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A story of triumph, friendship, love, and above all, about being human and reaching for dreams in a hard-wired world.”—Seattle Times “Too often, writing about the online world lacks emotional punch, but Katz’s obvious love for his ‘lost boys’ gives his narrative a rich taste.”—The New York Times Book Review Jesse and Eric were geeks: suspicious of authority figures, proud of their status as outsiders, fervent in their belief in the positive power of technology. High school had been an unbearable experience and their small-town Idaho families had been torn apart by hard times. On the fringe of society, they had almost no social lives and little to look forward to. They spent every spare cent on their computers and every spare moment online. Nobody ever spoke of them, much less for them. But then they met Jon Katz, a roving journalist who suggested that, in the age of geek impresario Bill Gates, Jesse and Eric had marketable skills that could get them out of Idaho and pave the way to a better life. So they bravely set out to conquer Chicago—geek style. Told with Katz’s trademark charm and sparkle, Geeks is a humorous, moving tale of triumph over adversity and self-acceptance that delivers two irresistible heroes for the digital age and reveals the very human face of technology. Praise for Geeks “Ultimately, Geeks is not a story about the Internet or computers or techies. It is a story about personal bonds, optimism, access to opportunity, and the courage to dream.”—Salon “An uplifting and hugely compassionate book.”—Philadelphia Inquirer “A story of friendship, optimism, social despair, and an updated version of that American icon, the tinkerer.”—USA Today

Geek Mom

Author : Kathy Ceceri
Publisher : Clarkson Potter
ISBN 13 : 0823085929
Total Pages : 226 pages
Book Rating : 4.8/5 (23 download)

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Book Synopsis Geek Mom by : Kathy Ceceri

Download or read book Geek Mom written by Kathy Ceceri and published by Clarkson Potter. This book was released on 2012 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The editors of GeekMom, sister site to Wired's GeekDad blog, offer a range of cool projects and parenting advice centered around raising kids in the tech age.

Just a Geek

Author : Wil Wheaton
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 059600768X
Total Pages : 296 pages
Book Rating : 4.5/5 (96 download)

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Book Synopsis Just a Geek by : Wil Wheaton

Download or read book Just a Geek written by Wil Wheaton and published by "O'Reilly Media, Inc.". This book was released on 2004-06-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The actor covers his life after leaving the television series "Star Trek: the Next Generation," describing the pitfalls associated with being a former child star and his decision to launch his weblog in 2001.

Geek Heresy

Author : Kentaro Toyama
Publisher : PublicAffairs
ISBN 13 : 1610395298
Total Pages : 352 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Geek Heresy by : Kentaro Toyama

Download or read book Geek Heresy written by Kentaro Toyama and published by PublicAffairs. This book was released on 2015-05-26 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2004, Kentaro Toyama, an award-winning computer scientist, moved to India to start a new research group for Microsoft. Its mission: to explore novel technological solutions to the world's persistent social problems. Together with his team, he invented electronic devices for under-resourced urban schools and developed digital platforms for remote agrarian communities. But after a decade of designing technologies for humanitarian causes, Toyama concluded that no technology, however dazzling, could cause social change on its own. Technologists and policy-makers love to boast about modern innovation, and in their excitement, they exuberantly tout technology's boon to society. But what have our gadgets actually accomplished? Over the last four decades, America saw an explosion of new technologies – from the Internet to the iPhone, from Google to Facebook – but in that same period, the rate of poverty stagnated at a stubborn 13%, only to rise in the recent recession. So, a golden age of innovation in the world's most advanced country did nothing for our most prominent social ill. Toyama's warning resounds: Don't believe the hype! Technology is never the main driver of social progress. Geek Heresy inoculates us against the glib rhetoric of tech utopians by revealing that technology is only an amplifier of human conditions. By telling the moving stories of extraordinary people like Patrick Awuah, a Microsoft millionaire who left his lucrative engineering job to open Ghana's first liberal arts university, and Tara Sreenivasa, a graduate of a remarkable South Indian school that takes children from dollar-a-day families into the high-tech offices of Goldman Sachs and Mercedes-Benz, Toyama shows that even in a world steeped in technology, social challenges are best met with deeply social solutions.

Geek Love

Author : Katherine Dunn
Publisher : Vintage
ISBN 13 : 0307794482
Total Pages : 480 pages
Book Rating : 4.3/5 (77 download)

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Book Synopsis Geek Love by : Katherine Dunn

Download or read book Geek Love written by Katherine Dunn and published by Vintage. This book was released on 2011-05-25 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: National Book Award Finalist • Here is the unforgettable story of the Binewskis, a circus-geek family whose matriarch and patriarch have bred their own exhibit of human oddities--with the help of amphetamines, arsenic, and radioisotopes. Their offspring include Arturo the Aquaboy, who has flippers for limbs and a megalomaniac ambition worthy of Genghis Khan . . . Iphy and Elly, the lissome Siamese twins . . . albino hunchback Oly, and the outwardly normal Chick, whose mysterious gifts make him the family’s most precious—and dangerous—asset. As the Binewskis take their act across the backwaters of the U.S., inspiring fanatical devotion and murderous revulsion; as its members conduct their own Machiavellian version of sibling rivalry, Geek Love throws its sulfurous light on our notions of the freakish and the normal, the beautiful and the ugly, the holy and the obscene. Family values will never be the same.

The Mindful Geek

Author : Michael Taft
Publisher :
ISBN 13 : 9780692475386
Total Pages : 242 pages
Book Rating : 4.4/5 (753 download)

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Book Synopsis The Mindful Geek by : Michael Taft

Download or read book The Mindful Geek written by Michael Taft and published by . This book was released on 2015-09-14 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Mindful Geek tells you how to derive the real world benefits of hardcore mindfulness meditation without drinking the metaphysical Kool-Aid. Meditation teacher, Michael W. Taft gives you step-by-step instructions in the powerful and reliable techniques of mindfulness meditation, and outlines the psychological and neuroscientific research underpinning these practices. By treating mindfulness as a scientifically-based, psychological technique, you can keep your atheistic or agnostic secular skepticism and still maintain a powerful, regular, and deeply effective meditation practice. That's because meditation doesn't require you to believe in it to work. Like any good technology, if you use it correctly, it will do the job reliably whether you believe in it or not. And-make no mistake-meditation is a kind of technology; a technology for hacking the human wetware in order to improve your life. This book is a practical, hands-on manual about how to make the most of that technology for yourself. If you are smart, skeptical, technically-inclined, and have a desire to see what meditation is really all about, this book is for you. Michael has taught a lot of meditation programs at tech corporations like Google, so this material has been field-tested on some world-class geeks.

This Book Is Feminist

Author : Jamia Wilson
Publisher : Frances Lincoln Children's Books
ISBN 13 : 071125642X
Total Pages : 162 pages
Book Rating : 4.7/5 (112 download)

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Book Synopsis This Book Is Feminist by : Jamia Wilson

Download or read book This Book Is Feminist written by Jamia Wilson and published by Frances Lincoln Children's Books. This book was released on 2021-06-29 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vibrantly illustrated introduction to intersectional feminism for next-generation changemakers, this book is a must-read guide for young people seeking to understand the world around them. "Wilson’s optimistic view of feminism is based on the tenet of liberation for all, placing marginalized communities front and center... [A] foundational work." - NEW YORK TIMES What have you been taught about who has power and who makes the rules? Have you ever been lost for words at an old-school family friend’s ‘kind’ but sexist comments? Do you agree with equality and strive for justice, but want to learn more? Then read on. In this new feminist classic, the focus is intersectional from the beginning, not just as an add-on. Using the framework of ‘personal is political’, Jamia Wilson – former director of the Feminist Press – analyses her own experiences, before expanding outwards and drawing on stats as well as quotes from feminist firebrands and activists to inspire and encourage. Bold illustrations underpin this title, and each chapter ends with a ‘Call To Action’ box to encourage readers to reflect on and embrace their own interpretation of feminism and to acknowledge the connection between race, class, gender, disability and economic justice. Expand what feminism means to you, your community and society by examining these 15 themes: Feminism Identity Justice Education Money Power Health wellness freedom relationships media safety activism and movements innovation An interactive exploration of what feminism means to you. You will close the book with an understanding that history and culture play a role in shaping systems of power and of what we can do with our strengths, community and values to help change course when needed. You won’t have read a feminist tome like this before. Also available in theEmpower the Future series isThis Book is Anti-Racist,a powerful guide to how to incorporate anti-racist action into your life. Other inspiring books authored by Jamia Wilson are Young Gifted and Black, Step Into Your Powerand Big Ideas for Young Thinkers.

Popular a Memoir

Author : Maya Van Wagenen
Publisher : Penguin
ISBN 13 : 0525426817
Total Pages : 274 pages
Book Rating : 4.5/5 (254 download)

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Book Synopsis Popular a Memoir by : Maya Van Wagenen

Download or read book Popular a Memoir written by Maya Van Wagenen and published by Penguin. This book was released on 2014 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Documents a high school student's year-long attempt to change her social status from that of a misfit to a member of the "in" crowd by following advice in a 1950s popularity guide, an experiment that triggered embarrassment, humor and unexpected surprises.

What Doctors Feel

Author : Danielle Ofri
Publisher : Beacon Press
ISBN 13 : 0807073334
Total Pages : 232 pages
Book Rating : 4.8/5 (7 download)

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Book Synopsis What Doctors Feel by : Danielle Ofri

Download or read book What Doctors Feel written by Danielle Ofri and published by Beacon Press. This book was released on 2013-06-04 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: A look at the emotional side of medicine—the shame, fear, anger, anxiety, empathy, and even love that affect patient care Physicians are assumed to be objective, rational beings, easily able to detach as they guide patients and families through some of life’s most challenging moments. But doctors’ emotional responses to the life-and-death dramas of everyday practice have a profound impact on medical care. And while much has been written about the minds and methods of the medical professionals who save our lives, precious little has been said about their emotions. In What Doctors Feel, Dr. Danielle Ofri has taken on the task of dissecting the hidden emotional responses of doctors, and how these directly influence patients. How do the stresses of medical life—from paperwork to grueling hours to lawsuits to facing death—affect the medical care that doctors can offer their patients? Digging deep into the lives of doctors, Ofri examines the daunting range of emotions—shame, anger, empathy, frustration, hope, pride, occasionally despair, and sometimes even love—that permeate the contemporary doctor-patient connection. Drawing on scientific studies, including some surprising research, Dr. Danielle Ofri offers up an unflinching look at the impact of emotions on health care. With her renowned eye for dramatic detail, Dr. Ofri takes us into the swirling heart of patient care, telling stories of caregivers caught up and occasionally torn down by the whirlwind life of doctoring. She admits to the humiliation of an error that nearly killed one of her patients and her forever fear of making another. She mourns when a beloved patient is denied a heart transplant. She tells the riveting stories of an intern traumatized when she is forced to let a newborn die in her arms, and of a doctor whose daily glass of wine to handle the frustrations of the ER escalates into a destructive addiction. But doctors don’t only feel fear, grief, and frustration. Ofri also reveals that doctors tell bad jokes about “toxic sock syndrome,” cope through gallows humor, find hope in impossible situations, and surrender to ecstatic happiness when they triumph over illness. The stories here reveal the undeniable truth that emotions have a distinct effect on how doctors care for their patients. For both clinicians and patients, understanding what doctors feel can make all the difference in giving and getting the best medical care.

Superbuns!

Author : Diane Kredensor
Publisher : Simon and Schuster
ISBN 13 : 1665939532
Total Pages : 40 pages
Book Rating : 4.6/5 (659 download)

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Book Synopsis Superbuns! by : Diane Kredensor

Download or read book Superbuns! written by Diane Kredensor and published by Simon and Schuster. This book was released on 2023-08-29 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A little bunny, who dreams of being a superhero, proves to her know-it-all older sister that kindness really is a superpower"--Provided by publisher.

The Locked Ward

Author : Dennis O'Donnell
Publisher : Random House
ISBN 13 : 1448130166
Total Pages : 354 pages
Book Rating : 4.4/5 (481 download)

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Book Synopsis The Locked Ward by : Dennis O'Donnell

Download or read book The Locked Ward written by Dennis O'Donnell and published by Random House. This book was released on 2012-01-05 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: An extraordinary account of life behind the locked doors of a secure psychiatric ward from a nurse who worked there for seven years. Dennis O'Donnell started work as an orderly in the Intensive Psychiatric Care Unit of a large hospital in Scotland in 2000. In his daily life he encountered fear, violence and despair but also a considerable amount of care and compassion. Recounting the stories of the patients he worked with, and those of his colleagues on the ward, here he examines major mental health conditions, methods of treatment - medication, how religion, sex, wealth, health and drugs can bear influence on mental health, the prevailing attitudes to psychiatric illness, the authorities, the professionals & society. What emerges is a document of humanity and humour, a remarkable memoir that sheds light on a world that still remains largely unknown. 'This is a superb study of people whose minds have gone wrong, and the art of caring for them' Evening Standard

Unhooked

Author : Lisa Maxwell
Publisher : Simon and Schuster
ISBN 13 : 1481432044
Total Pages : 352 pages
Book Rating : 4.4/5 (814 download)

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Book Synopsis Unhooked by : Lisa Maxwell

Download or read book Unhooked written by Lisa Maxwell and published by Simon and Schuster. This book was released on 2016-02-02 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Gwen is kidnapped to an island inhabited by fairies, a roguish ship captain, and bloodthirsty beasts--and she must save their Queen before it's too late."--

The Rise and Fall of a Theater Geek

Author : Seth Rudetsky
Publisher : Random House Books for Young Readers
ISBN 13 : 0449816729
Total Pages : 290 pages
Book Rating : 4.4/5 (498 download)

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Book Synopsis The Rise and Fall of a Theater Geek by : Seth Rudetsky

Download or read book The Rise and Fall of a Theater Geek written by Seth Rudetsky and published by Random House Books for Young Readers. This book was released on 2015 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sequel to: My awesome/awful popularity plan.

The Geeks Shall Inherit the Earth

Author : Alexandra Robbins
Publisher : Hachette Books
ISBN 13 : 1401303773
Total Pages : 384 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis The Geeks Shall Inherit the Earth by : Alexandra Robbins

Download or read book The Geeks Shall Inherit the Earth written by Alexandra Robbins and published by Hachette Books. This book was released on 2011-05-03 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a smart, entertaining, reassuring book that reads like fiction, Alexandra Robbins manages to cross Gossip Girl with Freaks and Geeks and explain the fascinating psychology and science behind popularity and outcasthood. She reveals that the things that set students apart in high school are the things that help them stand out later in life. Robbins follows seven real people grappling with the uncertainties of high school social life, including: The Loner, who has withdrawn from classmates since they persuaded her to unwittingly join her own hate club The Popular Bitch, a cheerleading captain both seduced by and trapped within her clique's perceived prestige The Nerd, whose differences cause students to laugh at him and his mother to needle him for not being "normal" The New Girl, determined to stay positive as classmates harass her for her mannerisms and target her because of her race The Gamer, an underachiever in danger of not graduating, despite his intellect and his yearning to connect with other students The Weird Girl, who battles discrimination and gossipy politics in school but leads a joyous life outside of it The Band Geek, who is alternately branded too serious and too emo, yet annually runs for class president In the middle of the year, Robbins surprises her subjects with a secret challenge--experiments that force them to change how classmates see them. Robbins intertwines these narratives--often triumphant, occasionally heartbreaking, and always captivating--with essays exploring subjects like the secrets of popularity, being excluded doesn't mean there's anything wrong with you, why outsiders succeed, how schools make the social scene worse--and how to fix it. The Geeks Shall Inherit the Earth is not just essential reading for students, teachers, parents, and anyone who deals with teenagers, but for all of us, because at some point in our lives we've all been on the outside looking in.