Set Up To Fail Syndrome

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Set-up-to-Fail Syndrome

Author : Jean-Francois Manzoni
Publisher : Harvard Business Review Press
ISBN 13 : 1633690385
Total Pages : 212 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Set-up-to-Fail Syndrome by : Jean-Francois Manzoni

Download or read book Set-up-to-Fail Syndrome written by Jean-Francois Manzoni and published by Harvard Business Review Press. This book was released on 2007-02-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you have an employee whose performance keeps deteriorating—despite your close monitoring? Brace yourself: You may be at fault—by unknowingly triggering the set-up-to-fail syndrome. Perhaps things started off swimmingly. But then something--a missed deadline, a lost client—made you question the person's performance. You began micromanaging him. Suspecting your reduced confidence, he started doubting himself—and stopped giving his best. You viewed his new behavior as additional proof of mediocrity, and tightened the screws further. In The Set-Up-to-Fail Syndrome, Jean-Francois Manzoni and Jean-Louis Barsoux show how this insidious cycle hurts everyone: employees stop volunteering ideas, preventing your organization from getting the most from them; you lose energy to attend to other activities; and your reputation suffers as other employees deem you unfair. Team spirit wilts as targeted performers are alienated. But the set-up-to-fail syndrome doesn't have to happen. The authors provide preventive measures, such as loosening the reins as new employees master their jobs. If the syndrome has already erupted, Manzoni and Barsoux explain how to discuss the dynamic with your employee and reverse the cycle.

The Set-up-to-fail Syndrome

Author : Jean-François Manzoni
Publisher : Harvard Business Press
ISBN 13 : 9780875849492
Total Pages : 312 pages
Book Rating : 4.8/5 (494 download)

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Book Synopsis The Set-up-to-fail Syndrome by : Jean-François Manzoni

Download or read book The Set-up-to-fail Syndrome written by Jean-François Manzoni and published by Harvard Business Press. This book was released on 2002 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation.

The Set-up-to-fail Syndrome

Author : Jean-Francois Manzoni
Publisher : Harvard Business Review Press
ISBN 13 : 9781422102848
Total Pages : 280 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis The Set-up-to-fail Syndrome by : Jean-Francois Manzoni

Download or read book The Set-up-to-fail Syndrome written by Jean-Francois Manzoni and published by Harvard Business Review Press. This book was released on 2007 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In March-April 1998 we published an article in the Harvard Business Review entitled "The Set-Up-to-Fail Syndrome: how bosses create their own poor performers."

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181814
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Why Most Things Fail

Author : Paul Ormerod
Publisher : Pantheon
ISBN 13 : 0307430235
Total Pages : 274 pages
Book Rating : 4.3/5 (74 download)

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Book Synopsis Why Most Things Fail by : Paul Ormerod

Download or read book Why Most Things Fail written by Paul Ormerod and published by Pantheon. This book was released on 2007-12-18 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the same originality and astuteness that marked his widely praised Butterfly Economics, Paul Ormerod now examines the “Iron Law of Failure” as it applies to business and government–and explains what can be done about it. “Failure is all around us,” asserts Ormerod. For every General Electric–still going strong after more than one hundred years–there are dozens of businesses like Central Leather, which was one of the world’s largest companies in 1912 but was liquidated in 1952. Ormerod debunks conventional economic theory–that the world economy ticks along in perfect equilibrium according to the best-laid plans of business and government–and delves into the reasons for the failure of brands, entire companies, and public policies. Inspired by recent advances in evolutionary theory and biology, Ormerod illuminates the ways in which companies and policy-setting sectors of government behave much like living organisms: unless they evolve, they die. But he also makes clear how desirable social and economic outcomes may be achieved when individuals, companies and governments adapt in response to the actual behavior and requirements of their customers and constituents. Why Most Things Fail is a fascinating and provocative study of a truth all too seldom acknowledged.

HBR's 10 Must Reads on Managing People, Vol. 2 (with bonus article “The Feedback Fallacy” by Marcus Buckingham and Ashley Goodall)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633699145
Total Pages : 194 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's 10 Must Reads on Managing People, Vol. 2 (with bonus article “The Feedback Fallacy” by Marcus Buckingham and Ashley Goodall) by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Managing People, Vol. 2 (with bonus article “The Feedback Fallacy” by Marcus Buckingham and Ashley Goodall) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2020-03-24 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a good boss--or a great one? Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Managing People (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you master the innumerable challenges of being a manager. With insights from leading experts including Marcus Buckingham, Michael D. Watkins, and Linda Hill, this book will inspire you to: Draw out your employees' signature strengths Support a culture of honesty and civility Cultivate better communication and deeper trust among global teams Give feedback that will help your people excel Hire, reward, and tolerate only fully formed adults Motivate your employees through small wins Foster collaboration and break down silos across your company This collection of articles includes "Are You a Good Boss--or a Great One?," by Linda A. Hill and Kent Lineback; "Let Your Workers Rebel," by Francesca Gino; "The Feedback Fallacy," by Marcus Buckingham and Ashley Goodall; "The Power of Small Wins," by Teresa M. Amabile and Steven J. Kramer; "The Price of Incivility," by Christine Porath and Christine Pearson; "What Most People Get Wrong About Men and Women," by Catherine H. Tinsley and Robin J. Ely; "How Netflix Reinvented HR," by Patty McCord; "Leading the Team You Inherit," by Michael D. Watkins; "The Overcommitted Organization," by Mark Mortensen and Heidi K. Gardner; "Global Teams That Work," by Tsedal Neeley; "Creating the Best Workplace on Earth," by Rob Goffee and Gareth Jones.

The Peter Principle

Author : RAYMOND. HULL HULL (RAYMOND. PETER, DR LAURENCE J.)
Publisher :
ISBN 13 : 9781788166058
Total Pages : 192 pages
Book Rating : 4.1/5 (66 download)

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Book Synopsis The Peter Principle by : RAYMOND. HULL HULL (RAYMOND. PETER, DR LAURENCE J.)

Download or read book The Peter Principle written by RAYMOND. HULL HULL (RAYMOND. PETER, DR LAURENCE J.) and published by . This book was released on 2020-10 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a hierarchy, every employee rises to the level of their own incompetence.This simple maxim, defined by this classic book over 40 years ago, has become a beacon of truth in the world of work. From the civil service to multinational companies to hospital management, it explains why things constantly go wrong: promotion up a hierarchy inevitably leads to over-promotion and incompetence. Through barbed anecdotes and wry humour the authors define the problem and show how anyone, whether at the top or bottom of the career ladder, can avoid its pitfalls. Or, indeed, avoid promotion entirely!

Changing Employee Behavior

Author : Nik Kinley
Publisher : Springer
ISBN 13 : 113744956X
Total Pages : 240 pages
Book Rating : 4.1/5 (374 download)

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Book Synopsis Changing Employee Behavior by : Nik Kinley

Download or read book Changing Employee Behavior written by Nik Kinley and published by Springer. This book was released on 2015-03-31 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: An important part of every manager's job is changing people's behavior: to improve someone's performance, get them to better manage relationships with colleagues, or to stop them doing something. Yet, despite the fact that changing people's behavior is such an important skill for managers, too many are unsure how to actually go about it. This book reveals the simple, but powerful techniques for changing behavior that experts from a range of disciplines have been using for years, making them available to all managers in a single and comprehensive toolkit for change that managers can use to drive and improve the performance of their staff. Based on research conducted for this book, it introduces practical techniques drawn from the fields of psychology, psychotherapy, and behavioral economics, and show how they can be applied to address some of the most common, every-day challenges that managers face. #changingpeople

Why Startups Fail

Author : Tom Eisenmann
Publisher : Currency
ISBN 13 : 0593137027
Total Pages : 370 pages
Book Rating : 4.5/5 (931 download)

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Book Synopsis Why Startups Fail by : Tom Eisenmann

Download or read book Why Startups Fail written by Tom Eisenmann and published by Currency. This book was released on 2021-03-30 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want your startup to succeed, you need to understand why startups fail. “Whether you’re a first-time founder or looking to bring innovation into a corporate environment, Why Startups Fail is essential reading.”—Eric Ries, founder and CEO, LTSE, and New York Times bestselling author of The Lean Startup and The Startup Way Why do startups fail? That question caught Harvard Business School professor Tom Eisenmann by surprise when he realized he couldn’t answer it. So he launched a multiyear research project to find out. In Why Startups Fail, Eisenmann reveals his findings: six distinct patterns that account for the vast majority of startup failures. • Bad Bedfellows. Startup success is thought to rest largely on the founder’s talents and instincts. But the wrong team, investors, or partners can sink a venture just as quickly. • False Starts. In following the oft-cited advice to “fail fast” and to “launch before you’re ready,” founders risk wasting time and capital on the wrong solutions. • False Promises. Success with early adopters can be misleading and give founders unwarranted confidence to expand. • Speed Traps. Despite the pressure to “get big fast,” hypergrowth can spell disaster for even the most promising ventures. • Help Wanted. Rapidly scaling startups need lots of capital and talent, but they can make mistakes that leave them suddenly in short supply of both. • Cascading Miracles. Silicon Valley exhorts entrepreneurs to dream big. But the bigger the vision, the more things that can go wrong. Drawing on fascinating stories of ventures that failed to fulfill their early promise—from a home-furnishings retailer to a concierge dog-walking service, from a dating app to the inventor of a sophisticated social robot, from a fashion brand to a startup deploying a vast network of charging stations for electric vehicles—Eisenmann offers frameworks for detecting when a venture is vulnerable to these patterns, along with a wealth of strategies and tactics for avoiding them. A must-read for founders at any stage of their entrepreneurial journey, Why Startups Fail is not merely a guide to preventing failure but also a roadmap charting the path to startup success.

Someone Has to Fail

Author : David F. Labaree
Publisher : Harvard University Press
ISBN 13 : 0674063864
Total Pages : 313 pages
Book Rating : 4.6/5 (74 download)

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Book Synopsis Someone Has to Fail by : David F. Labaree

Download or read book Someone Has to Fail written by David F. Labaree and published by Harvard University Press. This book was released on 2012-04-02 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do we really want from schools? Only everything, in all its contradictions. Most of all, we want access and opportunity for all childrenÑbut all possible advantages for our own. So argues historian David Labaree in this provocative look at the way Òthis archetype of dysfunction works so well at what we want it to do even as it evades what we explicitly ask it to do.Ó Ever since the common school movement of the nineteenth century, mass schooling has been seen as an essential solution to great social problems. Yet as wave after wave of reform movements have shown, schools are extremely difficult to change. Labaree shows how the very organization of the locally controlled, administratively limited school system makes reform difficult. At the same time, he argues, the choices of educational consumers have always overwhelmed top-down efforts at school reform. Individual families seek to use schools for their own purposesÑto pursue social opportunity, if they need it, and to preserve social advantage, if they have it. In principle, we want the best for all children. In practice, we want the best for our own. Provocative, unflinching, wry, Someone Has to Fail looks at the way that unintended consequences of consumer choices have created an extraordinarily resilient educational system, perpetually expanding, perpetually unequal, constantly being reformed, and never changing much.

Unleashed

Author : Frances Frei
Publisher : Harvard Business Press
ISBN 13 : 1633697053
Total Pages : 257 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Unleashed by : Frances Frei

Download or read book Unleashed written by Frances Frei and published by Harvard Business Press. This book was released on 2020-06-02 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people—and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools—based on their work with companies such as Uber, Riot Games, WeWork, and others—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.

Denial

Author : Richard S. Tedlow
Publisher : Penguin
ISBN 13 : 1101196262
Total Pages : 275 pages
Book Rating : 4.1/5 (11 download)

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Book Synopsis Denial by : Richard S. Tedlow

Download or read book Denial written by Richard S. Tedlow and published by Penguin. This book was released on 2010-03-04 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: An astute diagnosis of one of the biggest problems in business Denial is the unconscious determination that a certain reality is too terrible to contemplate, so therefore it cannot be true. We see it everywhere, from the alcoholic who swears he's just a social drinker to the president who declares "mission accomplished" when it isn't. In the business world, countless companies get stuck in denial while their challenges escalate into crises. Harvard Business School professor Richard S. Tedlow tackles two essential questions: Why do sane, smart leaders often refuse to accept the facts that threaten their companies and careers? And how do we find the courage to resist denial when facing new trends, changing markets, and tough new competitors? Tedlow looks at numerous examples of organizations crippled by denial, including Ford in the era of the Model T and Coca-Cola with its abortive attempt to change its formula. He also explores other companies, such as Intel, Johnson & Johnson, and DuPont, that avoided catastrophe by dealing with harsh realities head-on. Tedlow identifies the leadership skills that are essential to spotting the early signs of denial and taking the actions required to overcome it.

The Practice of Groundedness

Author : Brad Stulberg
Publisher : Penguin
ISBN 13 : 0593329899
Total Pages : 289 pages
Book Rating : 4.5/5 (933 download)

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Book Synopsis The Practice of Groundedness by : Brad Stulberg

Download or read book The Practice of Groundedness written by Brad Stulberg and published by Penguin. This book was released on 2021-09-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Join thousands of readers and learn about a powerful antidote to today’s epidemic of burnout---and a path to achieving success with deeper satisfaction--from the bestselling author of Peak Performance "A thoughtful, actionable book for pursuing more excellence with less angst." --Adam Grant, author of Think Again Playing into the always-on, never enough hustle culture ultimately takes a serious toll. While the high of occasional wins can keep you going for a while, angst, restlessness, frayed relationships, exhaustion, and even substance abuse can be the unwanted side effects of an obsession with outward performance. In The Practice of Groundedness, bestselling author Brad Stulberg offers a path for which peak performance and well-being and fulfillment can emerge and prevail for a lifetime. At the heart of this model is groundedness--a practice that values presence over rote productivity, accepts that progress is nonlinear, and prioritizes long-term values and fulfillment over short-term gain. To be grounded is to possess a firm and unwavering foundation, an internal strength and self-confidence that sustains you through ups and downs and from which deep and enduring success can be found. Groundedness does not eliminate ambition and striving; rather, it situates these qualities and channels them in more meaningful ways. Interweaving case studies, modern science, and time-honored lessons from ancient wisdom traditions such as Buddhism, Stoicism, and Taoism, Stulberg teaches readers how to cultivate the habits and practices of a more grounded life. Readers will learn: Why patience is the key to getting where you want to go faster--in work and life--and how to develop it, pushing back against the culture’s misguided obsession with speed and “hacks.” How to utilize the lens of the wise observer in order to overcome delusion and resistance to clearly see and accept where you are—which is the key to more effectively getting where you want to go Why embracing vulnerability is the key to genuine strength and confidence The critical importance of “deep community,” or cultivating a sense of belonging and connection to people, places, and causes. Provocative and practical, The Practice of Groundedness is the necessary corrective to the frenetic pace and endemic burnout resulting from contemporary definitions of success. It offers a new—and better—way.

What Shamu Taught Me About Life, Love, and Marriage

Author : Amy Sutherland
Publisher : Random House Trade Paperbacks
ISBN 13 : 0812978080
Total Pages : 194 pages
Book Rating : 4.8/5 (129 download)

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Book Synopsis What Shamu Taught Me About Life, Love, and Marriage by : Amy Sutherland

Download or read book What Shamu Taught Me About Life, Love, and Marriage written by Amy Sutherland and published by Random House Trade Paperbacks. This book was released on 2009-04-14 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: While observing trainers of exotic animals, journalist Amy Sutherland had an epiphany: What if she used their techniques with the human animals in her own life–specifically her dear husband, Scott? As Sutherland put training principles into action, she noticed that not only did her twelve-year-old marriage improve, but she herself became more optimistic and less judgmental. What started as a goofy experiment had such good results that Sutherland began using the training techniques with all the people in her life, including her mother, her friends, her students, even the clerk at the post office. Full of fun facts, fascinating insights, hilarious anecdotes, and practical tips, What Shamu Taught Me About Life, Love, and Marriage reveals the biggest lesson Sutherland learned: The only animal you can truly change is yourself.

Why Nonprofits Fail

Author : Stephen R. Block
Publisher : John Wiley & Sons
ISBN 13 : 9780787977030
Total Pages : 208 pages
Book Rating : 4.9/5 (77 download)

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Book Synopsis Why Nonprofits Fail by : Stephen R. Block

Download or read book Why Nonprofits Fail written by Stephen R. Block and published by John Wiley & Sons. This book was released on 2004-07-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Why Nonprofits Fail, author and nonprofit expert StephenBlock explains that many well-intentioned leaders hold on to viewsof their nonprofit organizations that perpetuate problems ratherthan help fix them. According to Block, the first step to successis to challenge one's own personal paradigms and ideas and be opento unique and alternative approaches to solving problems. Thismuch-needed book helps nonprofits get back on track and offersadvice about the seven most common stumbling blocks, including: Founder's syndrome Fundphobia Financial misfortune Recruitment disorientation Cultural depression in nonprofit organizations Self-serving political performance Role confusion between the board and executive director

Can't Even

Author : Anne Helen Petersen
Publisher : Mariner Books
ISBN 13 : 0358561841
Total Pages : 321 pages
Book Rating : 4.3/5 (585 download)

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Book Synopsis Can't Even by : Anne Helen Petersen

Download or read book Can't Even written by Anne Helen Petersen and published by Mariner Books. This book was released on 2021-05-04 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: An incendiary examination of burnout in millennials--the cultural shifts that got us here, the pressures that sustain it, and the need for drastic change

Good to Great

Author : Jim Collins
Publisher : Harper Collins
ISBN 13 : 0066620996
Total Pages : 320 pages
Book Rating : 4.0/5 (666 download)

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Book Synopsis Good to Great by : Jim Collins

Download or read book Good to Great written by Jim Collins and published by Harper Collins. This book was released on 2001-10-16 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Challenge Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the verybeginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? The Study For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great? The Standards Using tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck. The Comparisons The research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good? Over five years, the team analyzed the histories of all twenty-eight companies in the study. After sifting through mountains of data and thousands of pages of interviews, Collins and his crew discovered the key determinants of greatness -- why some companies make the leap and others don't. The Findings The findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include: Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness. The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence. A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology. The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap. “Some of the key concepts discerned in the study,” comments Jim Collins, "fly in the face of our modern business culture and will, quite frankly, upset some people.” Perhaps, but who can afford to ignore these findings?