Serving A Wired World

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Serving a Wired World

Author : Katie Hindmarch-Watson
Publisher : University of California Press
ISBN 13 : 0520344731
Total Pages : 283 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Serving a Wired World by : Katie Hindmarch-Watson

Download or read book Serving a Wired World written by Katie Hindmarch-Watson and published by University of California Press. This book was released on 2020-11-10 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the public imagination, Silicon Valley embodies the newest of the new—the cutting edge, the forefront of our social networks and our globally interconnected lives. But the pressures exerted on many of today’s communications tech workers mirror those of a much earlier generation of laborers in a very different space: the London workforce that helped launch and shape the massive telecommunications systems operating at the turn of the twentieth century. As the Victorian age ended, affluent Britons came to rely on information exchanged along telegraph and telephone wires for seamless communication: an efficient and impersonal mode of sharing thoughts, demands, and desires. This embrace of seemingly unmediated communication obscured the labor involved in the smooth operation of the network, much as our reliance on social media and app interfaces does today. Serving a Wired World is a history of information service work embedded in the daily maintenance of liberal Britain and the status quo in the early years of the twentieth century. As Katie Hindmarch-Watson shows, the administrators and engineers who crafted these telecommunications systems created networks according to conventional gender perceptions and social hierarchies, modeling the operation of the networks on the dynamic between master and servant. Despite attempts to render telegraphists and telephone operators invisible, these workers were quite aware of their crucial role in modern life, and they posed creative challenges to their marginalized status—from organizing labor strikes to participating in deviant sexual exchanges. In unexpected ways, these workers turned a flatly neutral telecommunications network into a revolutionary one, challenging the status quo in ways familiar today.

Winning Clients in a Wired World

Author : Kip Gregory
Publisher : John Wiley & Sons
ISBN 13 : 0471656445
Total Pages : 305 pages
Book Rating : 4.4/5 (716 download)

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Book Synopsis Winning Clients in a Wired World by : Kip Gregory

Download or read book Winning Clients in a Wired World written by Kip Gregory and published by John Wiley & Sons. This book was released on 2005-02-18 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A valuable guide to making technology work for your business Now that the Internet bubble has burst, financial service professionals are looking for more realistic ways to use technology to their advantage. J. K. Lasser Pro Taming Technology offers easy and effective methods to do just that. This comprehensive guide puts what's available today in technology into a cohesive framework-one that offers a systematic way to think about and implement technology-to build and strengthen relationships with clients and prospects. J. K. Lasser Pro Taming Technology is a valuable resource for financial service professionals seeking clear, practical advice on using technology and the Internet to acquire and retain profitable business. This book provides readers with easy-to-use ideas and techniques to successfully incorporate technology into their business promotion.

Academic Freedom in the Wired World

Author : Robert O'Neil
Publisher : Harvard University Press
ISBN 13 : 9780674033726
Total Pages : 328 pages
Book Rating : 4.0/5 (337 download)

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Book Synopsis Academic Freedom in the Wired World by : Robert O'Neil

Download or read book Academic Freedom in the Wired World written by Robert O'Neil and published by Harvard University Press. This book was released on 2009-07-01 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this passionately argued overview, a longtime activist-scholar takes readers through the changing landscape of academic freedom. From the aftermath of September 11th to the new frontier of blogging, Robert O'Neil examines the tension between institutional and individual interests. Many cases boil down to a hotly contested question: who has the right to decide what is taught in the classroom? O'Neil shows how courts increasingly restrict professorial judgment, and how the feeble protection of what is posted on the Internet and written in email makes academics more vulnerable than ever. Even more provocatively, O'Neil argues, the newest threats to academic freedom come not from government, but from the private sector. Corporations increasingly sponsor and control university-based research, while self-appointed watchdogs systematically harass individual teachers on websites and blogs. Most troubling, these threats to academic freedom are nearly immune from legal recourse. Insisting that new concepts of academic freedom, and new strategies for maintaining it are needed, O'Neil urges academics to work together--and across rigid and simplistic divisions between left and right.

The Accidental Zillionaire

Author : Laura Rich
Publisher : John Wiley & Sons
ISBN 13 : 047135631X
Total Pages : 250 pages
Book Rating : 4.4/5 (713 download)

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Book Synopsis The Accidental Zillionaire by : Laura Rich

Download or read book The Accidental Zillionaire written by Laura Rich and published by John Wiley & Sons. This book was released on 2003-01-17 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first in-depth look at one of the world's richest-and mostsecretive-businessmen Though his wealth is certainly no secret, the world's fourthrichest man remains an enigma. Paul Allen made his fortune as BillGates's partner in Microsoft, supplemented it with questionable,though often profitable, venture capital schemes, and has sinceinvested his wealth in a widely divergent list of interests. Heowns the NBA's Portland Trailblazers and the NFL's SeattleSeahawks. Among hundreds of smaller ventures, he is a primarystakeholder in the film production company DreamWorks SKG andformerly held a large piece of the widely despised Ticketmastermonopoly. Dubbed the "Accidental Zillionaire" by Wired magazine,Allen has often appeared to be a bumbler who succeeded primarilythrough luck and by coopting the visionary ideas of others. In TheAccidental Zillionaire, Laura Rich, one of the foremost chroniclersof the Internet economy, unravels the secret Paul Allen, his innermotivations, his vision, and his personality. She tells Allen'sstory from his days as a fledgling computer geek in suburbanWashington state, to his role in founding the world's largestsoftware company, to his battle with cancer, to his sycophanticflirtation with Hollywood and its brightest stars. Paul Allen is aman of various interests and passions, but few if any know himwell. The Accidental Zillionaire for the first time reveals theinner workings of a towering figure in the worlds of technology,business, sports, and entertainment. Laura Rich (Los Angeles, CA) is a former writer forThe Industry Standard, Adweek, and InsideMedia. She currently covers the world of digital entertainmentfor Entertainment Weekly, Fortune, and TheHollywood Reporter. She penned The Standard's popular "RichList" report and has reported on Paul Allen for years.

Virtual Publics

Author : Beth E. Kolko
Publisher : Columbia University Press
ISBN 13 : 9780231529242
Total Pages : 422 pages
Book Rating : 4.5/5 (292 download)

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Book Synopsis Virtual Publics by : Beth E. Kolko

Download or read book Virtual Publics written by Beth E. Kolko and published by Columbia University Press. This book was released on 2003-07-30 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does virtuality affect reality? Fourteen experts consider this question from the perspective of law, architecture, rhetoric, philosophy, and art. Nearly all of the contributors have been online since before Netscape and a graphical World Wide Web; thus they have a thorough understanding of the cultural shifts the Internet has produced and been affected by, and they have a keen appreciation for the potential of the medium. Most scholarship on cyberculture has repeatedly emphasized that our offline selves determine how we are able to use technology, that real life affects what we do online. This volume is an attempt to reverse that discussion, to demonstrate that how we live online affects our lives offline as well. A virtual public is not an unreal one.

Customer Service For Dummies

Author : Karen Leland
Publisher : John Wiley & Sons
ISBN 13 : 1118052730
Total Pages : 409 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Customer Service For Dummies by : Karen Leland

Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced

Author : City of London College of Economics
Publisher : City of London College of Economics
ISBN 13 :
Total Pages : 415 pages
Book Rating : 4./5 ( download)

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Book Synopsis Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced by : City of London College of Economics

Download or read book Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Masters of the Wired World

Author : Anne C. Leer
Publisher : Financial Times/Prentice Hall
ISBN 13 :
Total Pages : 442 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Masters of the Wired World by : Anne C. Leer

Download or read book Masters of the Wired World written by Anne C. Leer and published by Financial Times/Prentice Hall. This book was released on 1999 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 50 of the world's most important market movers explore the impact the information age has on business, with contributions from renowned leaders such as Bill Gates, Al Gore, Rupert Murdoch, and Peter Cochrane.

The Financial State of the U.S. Postal Service

Author : United States. Congress. House. Committee on Oversight and Government Reform. Subcommittee on Federal Workforce, Postal Service, and the District of Columbia
Publisher :
ISBN 13 :
Total Pages : 320 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis The Financial State of the U.S. Postal Service by : United States. Congress. House. Committee on Oversight and Government Reform. Subcommittee on Federal Workforce, Postal Service, and the District of Columbia

Download or read book The Financial State of the U.S. Postal Service written by United States. Congress. House. Committee on Oversight and Government Reform. Subcommittee on Federal Workforce, Postal Service, and the District of Columbia and published by . This book was released on 2009 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Impact of the Economic Crisis on the U.S. Postal Service

Author : United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security
Publisher :
ISBN 13 :
Total Pages : 100 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Impact of the Economic Crisis on the U.S. Postal Service by : United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security

Download or read book The Impact of the Economic Crisis on the U.S. Postal Service written by United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security and published by . This book was released on 2009 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Mobile Media

Author : Jo Groebel
Publisher : Routledge
ISBN 13 : 1135621969
Total Pages : 252 pages
Book Rating : 4.1/5 (356 download)

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Book Synopsis Mobile Media by : Jo Groebel

Download or read book Mobile Media written by Jo Groebel and published by Routledge. This book was released on 2006-08-15 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: The proliferation of mobile media in recent years is an international phenomenon, with billions of devices sold annually. Mobile communications are now moving beyond individualized voice to mass media content--text, voice, sound, images, and even video. This will create new types of content that allow media companies and users to interact in new ways. There is a strong interest from the media and telecom industries in what manner of applications and content can be distributed in that fashion, and at what cost. To answer these questions, the book provides 18 chapters from internationally renowned authors. They identify likely types of content such as news, entertainment, peer-to-peer, and location-specific information; evaluate the economics, business models, and payment mechanisms necessary to support these media; and cover policy dimensions such as copyright, competitiveness, and access rights for content providers. This volume takes the reader through the various elements that need to be considered in the development of third generation (3G) content, and explains pitfalls and barriers. The result is a volume of interest to business professionals, academics, and policy makers. The book is international in focus and a glossary of terms is provided. There are few publications available which give an overview of this rapidly changing field.

Universal Service

Author : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Publisher :
ISBN 13 :
Total Pages : 110 pages
Book Rating : 4.:/5 (319 download)

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Book Synopsis Universal Service by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation

Download or read book Universal Service written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2011 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Public Service Improvement

Author : Martin Steve
Publisher : Routledge
ISBN 13 : 1317998138
Total Pages : 192 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Public Service Improvement by : Martin Steve

Download or read book Public Service Improvement written by Martin Steve and published by Routledge. This book was released on 2013-09-13 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an excellent new contribution to current academic and policy debates, and will be of great interest internationally to all students, researchers, public sector managers and policy makers. The improvement of public services has become a key priority for all the main political parties in the UK. Recent years have witnessed large, real terms increases in spending on public services and a plethora of new initiatives designed to drive up standards in the Heath Service, schools, the police and local government. As part of this broader picture the Government has launched major reforms that it hopes will transform local authority performance. Councils have had to develop new ways of delivering services. They have been under pressure to achieve 'stretch targets' and to work in partnership with other local agencies to provide more 'joined up' services. More recently ministers have also stepped up the pressure on them to achieve major efficiency savings through better procurement and working practices. To date relatively little has been written about these developments. This book fills this gap by bringing togther authoritative analysis of current reforms ythrough speically commisioned chapters by leading researchers, policy makers and practitioners who have been closely involved in the development and implementation of these policies. This book was previously published as a special issue of Local Government Studies.

Managing Public Services--implementing Changes

Author : Tony L. Doherty
Publisher : Psychology Press
ISBN 13 : 9780415180283
Total Pages : 584 pages
Book Rating : 4.1/5 (82 download)

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Book Synopsis Managing Public Services--implementing Changes by : Tony L. Doherty

Download or read book Managing Public Services--implementing Changes written by Tony L. Doherty and published by Psychology Press. This book was released on 2002 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features.

Mobile Data Management

Author : Ming-Syan Chen
Publisher : Springer
ISBN 13 : 3540363890
Total Pages : 414 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Mobile Data Management by : Ming-Syan Chen

Download or read book Mobile Data Management written by Ming-Syan Chen and published by Springer. This book was released on 2003-07-01 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are rapidly heading towards a world in which the computing infrastructure will contain billions of devices, which will interact with other computing/communications devices that are carried or worn by users as they go through their daily routines. Such devices will provide data access to mobile users as they move within buildings, cities, or across the globe. This new infrastructure presents tremendous challenges for data management technology, including: huge scale; variable and intermittent connectivity; location and context-aware applications; bandwidth, power, and devi- size limitations; and multimedia data delivery across hybrid networks and systems. Traditional data management technologies such as query processing, transaction management, workflow, business process management, and metadata management must all be reevaluated in this emerging environment. Furthermore, nontraditional issues such as the semantics of mobile data, location-dependent querying, broadcast and multicast delivery, and caching/prefetching techniques must all be addressed. The ability to track people as they move about their daily tasks raises serious issues of security and privacy. This conference is the fourth in the Mobile Data Management series, focusing on the challenges and opportunities for the management of data in mobile, pervasive, and wearable computing. MDM 2000 and 2001 were in Hong Kong and MDM 2002 was in Singapore. Eighty-seven papers were submitted to the conference from 23 countries and were subject to a rigorous review procedure. Every paper had three or four independent reviews. Twenty-one full papers and 15 short papers from both academia and industry were selected for publication in this volume of proceedings.

Project Management Best Practices: Achieving Global Excellence

Author : Harold Kerzner
Publisher : John Wiley & Sons
ISBN 13 : 1119470773
Total Pages : 784 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Project Management Best Practices: Achieving Global Excellence by : Harold Kerzner

Download or read book Project Management Best Practices: Achieving Global Excellence written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2018-02-07 with total page 784 pages. Available in PDF, EPUB and Kindle. Book excerpt: The comprehensive guide to project management implementation, updated with the latest in the field Project management has spread beyond the IT world to become a critical part of business in every sphere; built on efficiency, analysis, and codified practice, professional project management leads to the sort of reproducible results and reliable processes that make a business successful. Project Management Best Practices provides implementation guidance for every phase of a project, based on the real-world methodologies from leading companies around the globe. Updated to align with the industry’s latest best practices, this new Fourth Edition includes new discussion on Agile and Scrum, tradeoffs and constraints, Portfolio PMO tools, and much more. Get up-to-date information on the latest best practices that add value at every level of an organization Gain insight from more than 50 project managers at world-class organizations including Airbus, Heineken, RTA, IBM, Hewlett-Packard, Sony, Cisco, Nokia, and more Delve deeper into implementation guidance for Agile, Scrum, and Six Sigma Explore more efficient methodologies, training, measurement, and metrics that boost organization-wide performance Adopt new approaches to culture and behavioral excellence, including conflict resolution, situational leadership, proactive management, staffing, and more Ideal for both college and corporate training, this book is accompanied by an Instructor’s Manual and PowerPoint lecture slides that bring project management concepts right into the classroom. As the field continues to grow and evolve, it becomes increasingly important to stay current with new and established practices; this book provides comprehensive guidance on every aspect of project management, with invaluable real-world insight from leaders in the field.

Foundations of Public Service

Author : Douglas F. Morgan
Publisher : Routledge
ISBN 13 : 1000462633
Total Pages : 583 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Foundations of Public Service by : Douglas F. Morgan

Download or read book Foundations of Public Service written by Douglas F. Morgan and published by Routledge. This book was released on 2021-09-30 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to serve as a basic text for introductory courses in public administration, this pioneering work provides students with a clear-eyed understanding of the vital management functions covered in most standard textbooks with two important differences. First, it is written to address the needs of both the experienced practitioner and the entry-level public servant. Case examples bridge the content-rich environment of practitioners with the principles of public administration sought by pre-service students. Second, the discussion of management practices is grounded in the political and ethical tensions inherent in the American constitutional form of governance. This innovative approach reflects the authors' belief that public administration operates as an integral part of the country's political traditions, and thereby helps define the political culture. Key themes in this third edition include: • an emphasis on the ways in which public administration and their agents play a critical role in ensuring legal and political accountability of the political system; • an exploration of local public administration as the backstop of American democracy, requiring a close working partnership between part-time elected officials and career administrators; • careful examination of the ways in which the American political economy requires administrators who are skilled at co-producing the common good with voluntary associations, businesses, nonprofit organizations and other governmental entities; • an understanding that public administration plays a critical role with its prudential judgments in balancing the competing values necessary to secure a regime of ordered liberty. Every chapter has been thoroughly updated, with particular attention paid to chapters on budgeting and revenue, e-government and the digital divide, shared power and the rise of "wicked problems," and the future of public administration in the United States amidst deep polarization. Foundations of Public Service, 3rd Edition provides a framework for understanding American political traditions and how they inform public administration as a political practice. It is required reading for all introductory Public Administration courses with an emphasis on practice and real-world applications.