Managing Public Services Implementing Changes

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Managing Public Services - Implementing Changes

Author : Tony L. Doherty
Publisher : Routledge
ISBN 13 : 1134679521
Total Pages : 584 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Managing Public Services - Implementing Changes by : Tony L. Doherty

Download or read book Managing Public Services - Implementing Changes written by Tony L. Doherty and published by Routledge. This book was released on 2005-08-18 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing Public Services - Implementing Changes

Author : Tony L. Doherty
Publisher : Routledge
ISBN 13 : 1134578156
Total Pages : 785 pages
Book Rating : 4.1/5 (345 download)

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Book Synopsis Managing Public Services - Implementing Changes by : Tony L. Doherty

Download or read book Managing Public Services - Implementing Changes written by Tony L. Doherty and published by Routledge. This book was released on 2014-01-03 with total page 785 pages. Available in PDF, EPUB and Kindle. Book excerpt: The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

Managing Organizational Change in Public Services

Author : Rune Todnem By
Publisher : Routledge
ISBN 13 : 1134034547
Total Pages : 310 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis Managing Organizational Change in Public Services by : Rune Todnem By

Download or read book Managing Organizational Change in Public Services written by Rune Todnem By and published by Routledge. This book was released on 2012-08-21 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of change management in public services. Combining aspects of change management theory with ‘real life’ practice in the form of organizational cases from different regions and sectors, this edited collection identifies and analyzes significant issues regarding the development, implementation and evaluation of public service change initiatives. Featuring contributions from leading authors in the field, this text provides an overview of organizational change management with a focus on leadership, management, and strategies for change. Looking at cases from Europe and North America, Managing Organizational Change in Public Services offers both a global, as well as a cross-sector analysis of this complex and challenging process. Different sectors that are examined include: Transport Health Education This book offers an excellent introduction to change management and how it works within the public service organizations internationally. It will be vital reading for all those engaged with the study or practice of this dynamic subject.

Managing Change and Innovation in Public Service Organizations

Author : Kerry Brown
Publisher : Routledge
ISBN 13 : 113433267X
Total Pages : 274 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Managing Change and Innovation in Public Service Organizations by : Kerry Brown

Download or read book Managing Change and Innovation in Public Service Organizations written by Kerry Brown and published by Routledge. This book was released on 2012-10-02 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.

Strategic Change Management in the Public Sector

Author : Francesco Longo
Publisher : John Wiley & Sons
ISBN 13 : 0470518480
Total Pages : 352 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Strategic Change Management in the Public Sector by : Francesco Longo

Download or read book Strategic Change Management in the Public Sector written by Francesco Longo and published by John Wiley & Sons. This book was released on 2008-04-30 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to manage change-management processes depends on individual skills and organisational culture. These skills have to be increased and practiced; in this perspective, the reading and analysis of this casebook can generate mental training about innovation. In order to look for common problems and solutions for implementing managerial development, a rich portfolio of European cases, with at least one representative for every European component, is presented. Typically comparative works select different countries according to criteria such as English speaking, countries from the same region or industrialised countries. This book looks at comparative differences but also has sufficient cultural, social, political and economic homogeneity. Comparisons are more useful and easier to understand due to common implementation difficulties and possible change strategies. A general introduction leads on to some theoretical background, which presents the Editors’ thinking about strategy, change management and the strategic approach to change management, representing the framework at the core of the book. A guide through the European examples introduces the cases themselves. Teaching notes on how to position the case, learning objectives, question discussion, case analysis and further reference are provided in order to show teachers and trainers how to use each individual case. This book is a tool for discussion and a framework to structure a debate about the evaluation of managerial evolution, providing trainers, students and practitioners with an instrument to understand how to face the difficulties each change management process is affected by.

Strategic Change Management in Public Sector Organisations

Author : David Baker
Publisher : Elsevier
ISBN 13 : 1780631588
Total Pages : 328 pages
Book Rating : 4.7/5 (86 download)

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Book Synopsis Strategic Change Management in Public Sector Organisations by : David Baker

Download or read book Strategic Change Management in Public Sector Organisations written by David Baker and published by Elsevier. This book was released on 2007-02-28 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers all the major aspects of change management for those working in public sector and not-for-profit organisations. It summarises key theories and approaches to change management and includes detailed, worked descriptions of key techniques used in change management processes and programmes, with extensive reference to case studies drawn from a range of public sector, not-for-profit organisations and other environments. Written by a highly knowledgeable and well-respected practitioner in the field Draws on the author’s wide-ranging practical experience of major organizational development and change management in a wide range of situation Applies as well as describes theory Provides practical and realistic solutions to real-world problems

Transforming Public Services by Design

Author : Sabine Junginger
Publisher : Taylor & Francis
ISBN 13 : 1317007875
Total Pages : 188 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Transforming Public Services by Design by : Sabine Junginger

Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Taylor & Francis. This book was released on 2016-12-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.

Implementing Change in Health Systems

Author : Michael I Harrison
Publisher : SAGE
ISBN 13 : 9780761961765
Total Pages : 254 pages
Book Rating : 4.9/5 (617 download)

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Book Synopsis Implementing Change in Health Systems by : Michael I Harrison

Download or read book Implementing Change in Health Systems written by Michael I Harrison and published by SAGE. This book was released on 2004-03-27 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines whether health systems become more efficient, less subject to cost escalation and more responsive to patient needs when there is competition among health care providers.

Continuity and Change in Public Policy and Management

Author : Christopher Pollitt
Publisher : Edward Elgar Publishing
ISBN 13 : 1849802297
Total Pages : 233 pages
Book Rating : 4.8/5 (498 download)

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Book Synopsis Continuity and Change in Public Policy and Management by : Christopher Pollitt

Download or read book Continuity and Change in Public Policy and Management written by Christopher Pollitt and published by Edward Elgar Publishing. This book was released on 2011-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This vivid book of 'continuity and change' in policy and management by Pollitt and Bouckaert follows in the footsteps of Pollitt's previous book on the issue of time, a vital but often neglected issue.

Transforming Government and Public Services

Author : Stephen Jenner
Publisher : CRC Press
ISBN 13 : 1317007603
Total Pages : 188 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Transforming Government and Public Services by : Stephen Jenner

Download or read book Transforming Government and Public Services written by Stephen Jenner and published by CRC Press. This book was released on 2016-02-24 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

Making and Managing Public Policy

Author : Karen Johnston Miller
Publisher : Routledge
ISBN 13 : 1135016909
Total Pages : 304 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Making and Managing Public Policy by : Karen Johnston Miller

Download or read book Making and Managing Public Policy written by Karen Johnston Miller and published by Routledge. This book was released on 2013-10-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding how public policy is made and managed is a key component in studying the disciplines of public management and administration. Such are the complexities associated with this topic, a deeper understanding is vital to ensure that practising public managers excel in their roles. This textbook synthesizes the key theories, providing a contemporary understanding of public policy and how it relates to private and other sectors. It integrates this with the management and implementation of public policy, including outlines of organizations, practices and instruments used. Pedagogical features include chapter synopses, learning objectives, boxed international cases and vignettes and further reading suggestions. This useful, concise textbook will be required reading for public management students and all those interested in public policy.

Managing Public Services

Author : Irvine Lapsley
Publisher : Routledge
ISBN 13 : 1000475867
Total Pages : 210 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Managing Public Services by : Irvine Lapsley

Download or read book Managing Public Services written by Irvine Lapsley and published by Routledge. This book was released on 2021-11-23 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

Implementing Innovation

Author : Toddi A. Steelman
Publisher : Georgetown University Press
ISBN 13 : 1589016270
Total Pages : 231 pages
Book Rating : 4.5/5 (89 download)

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Book Synopsis Implementing Innovation by : Toddi A. Steelman

Download or read book Implementing Innovation written by Toddi A. Steelman and published by Georgetown University Press. This book was released on 2010 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past three decades, governments at the local, state, and federal levels have undertaken a wide range of bold innovations, often in partnership with nongovernmental organizations and communities, to try to address their environmental and natural resource management tasks. Many of these efforts have failed. Innovations, by definition, are transitory. How, then, can we establish new practices that endure? Toddi A. Steelman argues that the key to successful and long-lasting innovation must be a realistic understanding of the challenges that face it. She examines three case studies--land management in Colorado, watershed management in West Virginia, and timber management in New Mexico--and reveals specific patterns of implementation success and failure. Steelman challenges conventional wisdom about the role of individual entrepreneurs in innovative practice. She highlights the institutional obstacles that impede innovation and its longer term implementation, while offering practical insight in how enduring change might be achieved.

Managing for Public Service Performance

Author : Peter Leisink
Publisher : Oxford University Press
ISBN 13 : 0192645595
Total Pages : 304 pages
Book Rating : 4.1/5 (926 download)

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Book Synopsis Managing for Public Service Performance by : Peter Leisink

Download or read book Managing for Public Service Performance written by Peter Leisink and published by Oxford University Press. This book was released on 2021-03-04 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can management make a meaningful contribution to the performance of public services? Around the world, public organizations face increasingly complex social issues related to globalization, migration, health crises, national security, and climate change. To meet these challenges, we need a better understanding of what managing for public service performance means, and what it requires from public managers and public servants. This book takes a multidisciplinary, critical, and context-sensitive approach to address such questions. Through a comparative review of public administration research, it examines a variety of management aspects such as leadership behavior, human resource management, performance, diversity, and change management. It also critically reflects on how the context of the public sector affects the management-performance relationship in democratic societies, as well as the influence of numerous stakeholders and their beliefs about the nature and purpose of public service. By clarifying conceptual issues and taking a theoretical and evidence-based approach to the relationships between management and performance, this book offers new directions for research and a framework to help improve public services in practice.

Strategic Management in Public Services Organizations

Author : Ewan Ferlie
Publisher : Routledge
ISBN 13 : 1135008035
Total Pages : 262 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Strategic Management in Public Services Organizations by : Ewan Ferlie

Download or read book Strategic Management in Public Services Organizations written by Ewan Ferlie and published by Routledge. This book was released on 2015-02-20 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management in Public Services Organizations sets out to connect the two traditionally disparate academic literatures of public management and strategic management. The authors argue that some models of strategic management are now of enhanced relevance for contemporary public services organizations, especially when considering successive New Public Management reforms. This observation has important consequences for the requisite work practices, skills and knowledge bases of current public managers, as they are increasingly being asked to act as strategic as well as operational managers. Strategic Management in Public Services Organizations takes a strongly comparative and international perspective in addressing the fundamental issue of strategic management within diverse public administrative traditions. The impact of strategic management on the performance of public agencies is examined and it is argued that the appropriate use of strategic management models depends on the politico-administrative and cultural contexts of the public services organization in question, concluding that there is no single best way to strategically lead public organisations. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in Public Policy and Public Management.

Strategic Leadership in the Public Sector

Author : Paul Joyce
Publisher : Taylor & Francis
ISBN 13 : 1317337794
Total Pages : 344 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Strategic Leadership in the Public Sector by : Paul Joyce

Download or read book Strategic Leadership in the Public Sector written by Paul Joyce and published by Taylor & Francis. This book was released on 2016-09-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial. Good leaders are essential in helping the public sector to adapt and solve ‘wicked’ problems, and they are also integral to the reform and modernization of public governance. This new edition of Strategic Leadership in the Public Sector continues to provide insights into useful approaches and techniques for strategic leaders, looking at: what is expected of leaders competency frameworks leadership theories techniques and processes of strategic leadership leading strategic change the strategic state emerging leadership challenges. Replete with real-world case studies and examples, and including new material from the USA, Canada, Australia, Europe and India, plus an appendix with practical worksheets, the book gives students a truly international outlook on the subject and offers a clear understanding of the significance of leadership, strategic management and public services reform. This textbook represents essential reading for postgraduate students on public management degrees and aspiring or current public managers.

Understanding and Managing Public Organizations

Author : Hal G. Rainey
Publisher : John Wiley & Sons
ISBN 13 : 0470528680
Total Pages : 710 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Understanding and Managing Public Organizations by : Hal G. Rainey

Download or read book Understanding and Managing Public Organizations written by Hal G. Rainey and published by John Wiley & Sons. This book was released on 2009-10-16 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding and Managing Public Organizations provides a comprehensive analysis of research and practice on public organizations and management. In this fourth edition of his award-winning best seller, Hal Rainey reviews topics including organizational goals and performance, decision making and strategy, leadership, motivation, organizational structure and design, organizational change, and others. He analyzes effective and ineffective practices, with suggestions for managing contemporary and classic challenges in public organizations, and with illustrative vignettes and examples. Carefully revised and updated, this edition of Understanding and Managing Public Organizations extends previous editions with deeper coverage of collaboration and networks, public values, public service motivation, managerial strategy, performance assessment, innovation and organizational change, and recent trends in public sector management. Praise for the Previous Editions "The third edition of the classic text provides a comprehensive, up-to-date analysis of research on public organizations and management. Drawing on a review of the most current research about government organizations and managers, this important source offers specific suggestions for managing these challenges in today's public organizations." ? Abstracts of Public Administration "A masterful textbook, as well as an important and original contribution to the public organization theory literature ? both comprehensive in its treatment of organization theory and decidedly 'public' in its perspective." ?Public Administration Review "A tremendous contribution to the field. Rainey's ability to synthesize research streams from a variety of fields?such as political science, public administration, public policy, business administration, psychology, sociology, and others?is outstanding." ?Jeffrey L. Brudney, Albert A. Levin Chair of Urban Studies and Public Service, Cleveland State University