Public Service Improvement

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Public Service Improvement

Author : Rachel E. Ashworth
Publisher : OUP Oxford
ISBN 13 : 0191572861
Total Pages : 243 pages
Book Rating : 4.1/5 (915 download)

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Book Synopsis Public Service Improvement by : Rachel E. Ashworth

Download or read book Public Service Improvement written by Rachel E. Ashworth and published by OUP Oxford. This book was released on 2010-04-29 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector. Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services. Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.

Public Service Improvement

Author : Rachel E. Ashworth
Publisher : Oxford University Press, USA
ISBN 13 : 0199545480
Total Pages : 244 pages
Book Rating : 4.1/5 (995 download)

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Book Synopsis Public Service Improvement by : Rachel E. Ashworth

Download or read book Public Service Improvement written by Rachel E. Ashworth and published by Oxford University Press, USA. This book was released on 2010-04-29 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.

Public Service Improvement

Author : Rachel Ashworth
Publisher : Oxford University Press
ISBN 13 : 0199545472
Total Pages : 243 pages
Book Rating : 4.1/5 (995 download)

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Book Synopsis Public Service Improvement by : Rachel Ashworth

Download or read book Public Service Improvement written by Rachel Ashworth and published by Oxford University Press. This book was released on 2009 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector. Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services. Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.

Organizational Assessment and Improvement in the Public Sector

Author : Kathleen M. Immordino
Publisher : Routledge
ISBN 13 : 135155560X
Total Pages : 254 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Organizational Assessment and Improvement in the Public Sector by : Kathleen M. Immordino

Download or read book Organizational Assessment and Improvement in the Public Sector written by Kathleen M. Immordino and published by Routledge. This book was released on 2017-09-25 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

Improving Public Service Delivery

Author : Peter C. Humphreys
Publisher : Institute of Public Administration
ISBN 13 : 9781902448008
Total Pages : 108 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys

Download or read book Improving Public Service Delivery written by Peter C. Humphreys and published by Institute of Public Administration. This book was released on 1998 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Promoting Good Governance

Author : Sam Agere
Publisher : Commonwealth Secretariat
ISBN 13 : 9780850926293
Total Pages : 160 pages
Book Rating : 4.9/5 (262 download)

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Book Synopsis Promoting Good Governance by : Sam Agere

Download or read book Promoting Good Governance written by Sam Agere and published by Commonwealth Secretariat. This book was released on 2000 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance is linked with institutionalised values such as democracy, observance of human rights and greater effectiveness of the public sector.

Reforming the Public Sector

Author : Giovanni Tria
Publisher : Brookings Institution Press
ISBN 13 : 0815722885
Total Pages : 321 pages
Book Rating : 4.8/5 (157 download)

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Book Synopsis Reforming the Public Sector by : Giovanni Tria

Download or read book Reforming the Public Sector written by Giovanni Tria and published by Brookings Institution Press. This book was released on 2012 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many countries are still struggling to adapt to the broad and unexpected effects of modernization initiatives. As changes take shape, governments are challenged to explore new reforms. The public sector is now characterized by profound transformation across the globe, with ramifications that are yet to be interpreted. To convert this transformation into an ongoing state of improvement, policymakers and civil service leaders must learn to implement and evaluate change. This book is an important contribution to that end. Reforming the Public Sector presents comparative perspectives of government reform and innovation, discussing three decades of reform in public sector strategic management across nations. The contributors examine specific reform-related issues including the uses and abuses of public sector transparency, the "Audit Explosion," and the relationship between public service motivation and job satisfaction in Europe. This volume will greatly aid practitioners and policymakers to better understand the principles underpinning ongoing reforms in the public sector. Giovanni Tria, Giovanni Valotti, and their cohorts offer a scientific understanding of the main issues at stake in this arduous process. They place the approach to public administration reform in a broad international context and identify a road map for public management. Contributors include: Michael Barzelay, Nicola Bellé, Andrea Bonomi Savignon, Geert Bouckaert, Luca Brusati, Paola Cantarelli, Denita Cepiku, Francesco Cerase, Luigi Corvo, Maria Cucciniello, Isabell Egger-Peitler, Paolo Fedele, Gerhard Hammerschmid, Mario Ianniello, Elaine Ciulla Kamarck, Irvine Lapsley, Peter Leisink, Mariannunziata Liguori, Renate Meyer, Greta Nasi, James L. Perry, Christopher Pollitt, Adrian Ritz, Raffaella Saporito, MariaFrancesca Sicilia, Ileana Steccolini, Bram Steijn, Wouter Vandenabeele, and Montgomery Van Wart.

Quality Improvement in European Public Services

Author : Christopher Pollitt
Publisher : SAGE Publications Limited
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Quality Improvement in European Public Services by : Christopher Pollitt

Download or read book Quality Improvement in European Public Services written by Christopher Pollitt and published by SAGE Publications Limited. This book was released on 1995-08-11 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the late 1980s, the quality of public services has been a major focus of attention for politicians, managers, and citizens. Unfortunately, most of the material available on how to achieve quality is either set in private sector contexts or confined to a single country. Now, for the first time, Pollitt and Bouckaert portray quality improvement as part of a broader managerial and political strategy, not a set of narrow technical issues. This pioneering volume provides an overview of concepts and methodologies involved in the management of quality improvements and, secondly, offers a set of case studies to illustrate how quality improvements have been achieved, drawing lessons from a spectrum of services in a range of countries. For managers, administrators, and professionals in public services, as well as for academics, consultants, and students of public management, organization studies, this book is a must.

Governance in Developing Asia

Author : Anil B. Deolalikar
Publisher : Edward Elgar Publishing
ISBN 13 : 1784715573
Total Pages : 368 pages
Book Rating : 4.7/5 (847 download)

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Book Synopsis Governance in Developing Asia by : Anil B. Deolalikar

Download or read book Governance in Developing Asia written by Anil B. Deolalikar and published by Edward Elgar Publishing. This book was released on 2015-04-30 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se

Public Service Performance

Author : George A. Boyne
Publisher : Cambridge University Press
ISBN 13 : 1139460455
Total Pages : 312 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis Public Service Performance by : George A. Boyne

Download or read book Public Service Performance written by George A. Boyne and published by Cambridge University Press. This book was released on 2006-11-23 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

Improving Public Management

Author : Dr Les Metcalfe
Publisher : SAGE
ISBN 13 : 9781446230107
Total Pages : 266 pages
Book Rating : 4.2/5 (31 download)

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Book Synopsis Improving Public Management by : Dr Les Metcalfe

Download or read book Improving Public Management written by Dr Les Metcalfe and published by SAGE. This book was released on 1990-12-18 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in paperback in an Enlarged Edition, this volume explores the lessons of one of the most comprehensive attempts to improve public management. Metcalfe and Richards describe and assess Thatcher's Efficiency Strategy as an exercise in improving public management. They explain how the strategy has gone about improving administrative performance by increasing cost-consciousness in the use of resources and creating flexibility for managing change. They analyze major themes such as: decentralization, information systems and budgets as management tools, organization design, and the management of interdepartmental relations.

Theories of Performance

Author : Colin Talbot
Publisher : Oxford University Press
ISBN 13 : 0199575967
Total Pages : 270 pages
Book Rating : 4.1/5 (995 download)

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Book Synopsis Theories of Performance by : Colin Talbot

Download or read book Theories of Performance written by Colin Talbot and published by Oxford University Press. This book was released on 2010-09-30 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: How well do governments do in converting the resources they take from us, like taxes, into services that improve the well-being of individuals, groups, and society as a whole? In other words: how well do they perform? In this book, Colin Talbot examines how we can understand this issue of performance in the public services.

Organizational Assessment and Improvement in the Public Sector Workbook

Author : Kathleen M. Immordino
Publisher : CRC Press
ISBN 13 : 1466579951
Total Pages : 208 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Organizational Assessment and Improvement in the Public Sector Workbook by : Kathleen M. Immordino

Download or read book Organizational Assessment and Improvement in the Public Sector Workbook written by Kathleen M. Immordino and published by CRC Press. This book was released on 2017-08-25 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector

Digital Governance

Author : Michael E. Milakovich
Publisher : Routledge
ISBN 13 : 1000456218
Total Pages : 474 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Digital Governance by : Michael E. Milakovich

Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2021-09-27 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

Lean for the Public Sector

Author : Bert Teeuwen
Publisher : CRC Press
ISBN 13 : 1439840245
Total Pages : 223 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Lean for the Public Sector by : Bert Teeuwen

Download or read book Lean for the Public Sector written by Bert Teeuwen and published by CRC Press. This book was released on 2018-06-08 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of

Public Service Improvement:Theories and Evidence

Author : Rachel E. Ashworth
Publisher : OUP Oxford
ISBN 13 : 9780191609329
Total Pages : 244 pages
Book Rating : 4.6/5 (93 download)

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Book Synopsis Public Service Improvement:Theories and Evidence by : Rachel E. Ashworth

Download or read book Public Service Improvement:Theories and Evidence written by Rachel E. Ashworth and published by OUP Oxford. This book was released on 2010-04-29 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector. Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services. Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.

Public Management and Performance

Author : Richard M. Walker
Publisher : Cambridge University Press
ISBN 13 : 9781107411678
Total Pages : 0 pages
Book Rating : 4.4/5 (116 download)

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Book Synopsis Public Management and Performance by : Richard M. Walker

Download or read book Public Management and Performance written by Richard M. Walker and published by Cambridge University Press. This book was released on 2012-11-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public services touch the majority of people in advanced and developing economies on a daily basis: children require schooling, the elderly need personal care and assistance, rubbish needs collecting, water must be safe to drink and the streets need policing. In short, there is practically no area of our lives that isn't touched in some way by public services. As such, knowledge about strategies to improve their performance is central to the good of society. In this book, a group of leading scholars examine some of the most pressing issues in public administration, political science and public policy by undertaking a systematic review of the research literature on public management and the performance of public agencies. It is an important resource for public management researchers, policy-makers and practitioners who wish to understand the current state of the field and the challenges that lie ahead.