Servicenow For Architects And Project Leaders

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ServiceNow for Architects and Project Leaders

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Author : Roy Justus
Publisher : Packt Publishing Ltd
ISBN 13 : 1803247436
Total Pages : 253 pages
Book Rating : 4.8/5 (32 download)

Book Synopsis ServiceNow for Architects and Project Leaders by : Roy Justus

Download or read book ServiceNow for Architects and Project Leaders written by Roy Justus and published by Packt Publishing Ltd. This book was released on 2022-12-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments Key FeaturesFocus on what to do when shaping and leading a ServiceNow journeyExplore strategies for making your projects impactful and valuableGuidance for leaders at every level to maximize return on their investments in ServiceNowBook Description ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you'll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You'll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you'll get practical guidance on the methods and considerations in securely using ServiceNow. You'll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you'll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you'll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you'll be prepared to lead or support a ServiceNow implementation with confidence that you're bringing not only a solution but also making an impact in your organization. What you will learnUnderstand the key drivers of value in ServiceNow implementationStructure your ServiceNow programs for successful deliveryDiscover methods and tools for securely using ServiceNowSet up a multi-instance environment with best practices and patternsArchitect and lead the deployment of AI capabilities in ServiceNowBuild innovative experiences using NLU, virtual agents and the Now Experience FrameworkWho this book is for This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.

A Practical Guide to Service Management

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Author : Keith D. Sutherland
Publisher : Packt Publishing Ltd
ISBN 13 : 1804614246
Total Pages : 350 pages
Book Rating : 4.8/5 (46 download)

Book Synopsis A Practical Guide to Service Management by : Keith D. Sutherland

Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.

ServiceNow Development Handbook - Third Edition

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Author : Tim Woodruff
Publisher : Independently Published
ISBN 13 :
Total Pages : 177 pages
Book Rating : 4.6/5 (859 download)

Book Synopsis ServiceNow Development Handbook - Third Edition by : Tim Woodruff

Download or read book ServiceNow Development Handbook - Third Edition written by Tim Woodruff and published by Independently Published. This book was released on 2021-08-11 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: ServiceNow is a powerful ITSM (IT Service Management) software solution with a massively configurable back-end. One of the greatest benefits of ServiceNow is that it lets you do just about anything you could want to do, to suit the needs of your business. On that same note, one of the most dangerous things about ServiceNow, is that it lets you do just about anything! With such freedom and capacity for customization, comes risk, but that risk is not without great reward, which you can realize with a strong understanding of best-practice. Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all. These are the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. This book will teach you how to avoid pitfalls, and empower you with knowledge that will allow you to build much more robust, resilient, powerful, and efficient solutions within the platform. Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts behind those standards to other areas of the platform and development. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: Teaching and explaining, not simply listing out a series of arcane edicts under the heading of "best-practice". The ServiceNow Development handbook will serve to boost your knowledge, your confidence, and your career. What to expect The ServiceNow Development Handbook covers a wide range of topics including (but not limited to): Coding guidelines Writing DRY code Pass-by-reference Controlling fields in the client AJAX and asynchronicity When not to code Debugging Naming conventions List and form design Testing Execution paths Impersonation Handling Errors Code documentation Update sets Batching and merging What is (and isn't) tracked Tracking scoped records Performance Query efficiency Nested queries Service portal Widgets and option schema Portal coding best-practices Security Who this book is for Administrators and developers at any level of their ITSM development career would find the information in this handbook useful. However, this is a condensed "developer guide", and not a complete ServiceNow training course. If you are just starting out your ServiceNow development career, consider reading the more beginner-friendly "Learning ServiceNow, Second Edition" (ISBN-13: 978-1788837040) first. You can find Learning ServiceNow at http://lsn.snc.guru/ Note: This book's contents may be updated slightly over time, as new information becomes available. This is to prevent you from having to buy a new edition of this book, every time ServiceNow changes something about how their platform works, or for every minor addition to the contents. You can find details on the changes at http://changelog.snc.guru/. For this reason, we've made it so that if you buy the paperback version, you can get the Kindle version at a drastically reduced price, and can update your Kindle version for free whenever new content is available, by going to http://update.snc.guru/.

Learning ServiceNow

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Author : Tim Woodruff
Publisher : Packt Publishing Ltd
ISBN 13 : 1788837371
Total Pages : 389 pages
Book Rating : 4.7/5 (888 download)

Book Synopsis Learning ServiceNow by : Tim Woodruff

Download or read book Learning ServiceNow written by Tim Woodruff and published by Packt Publishing Ltd. This book was released on 2018-06-20 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

ServiceNow Development Handbook

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Author : Tim Woodruff
Publisher :
ISBN 13 : 9781980237617
Total Pages : 86 pages
Book Rating : 4.2/5 (376 download)

Book Synopsis ServiceNow Development Handbook by : Tim Woodruff

Download or read book ServiceNow Development Handbook written by Tim Woodruff and published by . This book was released on 2018-02-09 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don't buy this one, you ninny. Buy the second edition. http: //handbook.snc.guru/The goal of this book is to cover the standards and best-practices that most ServiceNow developers either learn the hard way, or never learn at all: the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. Do your future self a favor, and read this book! Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts to other areas. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: A spirit of teaching and explaining, not simply listing out a series of edicts under the heading of "best-practice".This is a condensed "developer guide", not a complete ServiceNow training course in book-form. It assumes that you've already become at least somewhat familiar with the ServiceNow platform, and that you already have at least a working knowledge of JavaScript. If you don't yet feel comfortable calling yourself a "ServiceNow developer", consider reading another book by Tim to get up to speed: Learning ServiceNow (ISBN-13: 978-1785883323) which you can find at the link http: //books.sngeek.com/. As long as you have a basic understanding of the ServiceNow platform though, think of this book as your roadmap to ensuring that your work in ServiceNow will be clean, effective, safe, and robus

Project Management Study Guide 5. 0

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Author : Brightwood Architecture Education
Publisher :
ISBN 13 : 9781683380917
Total Pages : 0 pages
Book Rating : 4.3/5 (89 download)

Book Synopsis Project Management Study Guide 5. 0 by : Brightwood Architecture Education

Download or read book Project Management Study Guide 5. 0 written by Brightwood Architecture Education and published by . This book was released on 2018-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive library includes study materials for all 6 ARE 5.0 exam divisions: Practice Management, Project Management, Programming & Analysis, Project Planning & Design, Project Development & Documentation, and Construction & Evaluation.

Professional Practice for Architects and Project Managers

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Author : David Chappell
Publisher : John Wiley & Sons
ISBN 13 : 1119540070
Total Pages : 410 pages
Book Rating : 4.1/5 (195 download)

Book Synopsis Professional Practice for Architects and Project Managers by : David Chappell

Download or read book Professional Practice for Architects and Project Managers written by David Chappell and published by John Wiley & Sons. This book was released on 2020-01-21 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains construction professional practice in an appealing, succinct, and relatively informal way This book details the management of construction projects from beginning to end, concentrating on the principles underlying what construction professionals like architects do. It covers the entire process—from the initial meetings with clients through the design, recruitment of a contractor, contract management, construction, and handover—all without referencing legal cases, contract clause numbers, laws, statutes, or the complex jargon that can muddle comprehension. The first part of Professional Practice for Architects and Project Managers offers enlightening chapters that cover: professional standards, perks of the job, bonds and parent company guarantees, office meetings, letter writing, the RIBA Plan of Work, and Building Information Modelling (BIM). The second section teaches all about dealing with the clients, and includes chapters that discuss the extent of services, fee negotiations, conflicts of interest, and more. Next the book looks at such on-the-job responsibilities as surveys, ground investigations, cost estimates, work schedules, letters of intent, etc. The final section goes over everything readers need to know about dealing with a building contract in progress, informing them about advance payments, insurance, site inspections, contractor disputes, terminations, final certificates, and more. Details the entire process of managing a construction project, including dealing with clients, the design process, running a construction project, and more Highlights what the construction professionals do in their positions Shows how principles of construction management are applied in practice Written in a reader-friendly and accessible way Professional Practice for Architects and Project Managers is an excellent resource for architects and other construction professionals such as contract administrators, project managers, quantity surveyors, and contractors.

Project Management for the Design Professional

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Author : David Burstein
Publisher : Watson-Guptill Publications
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.3/5 (91 download)

Book Synopsis Project Management for the Design Professional by : David Burstein

Download or read book Project Management for the Design Professional written by David Burstein and published by Watson-Guptill Publications. This book was released on 1991 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Mastering ServiceNow Scripting

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Author : Andrew Kindred
Publisher : Packt Publishing Ltd
ISBN 13 : 1788624203
Total Pages : 217 pages
Book Rating : 4.7/5 (886 download)

Book Synopsis Mastering ServiceNow Scripting by : Andrew Kindred

Download or read book Mastering ServiceNow Scripting written by Andrew Kindred and published by Packt Publishing Ltd. This book was released on 2018-02-27 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.

Managing Architectural Projects

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Author : David S. Haviland
Publisher :
ISBN 13 :
Total Pages : 134 pages
Book Rating : 4.3/5 (91 download)

Book Synopsis Managing Architectural Projects by : David S. Haviland

Download or read book Managing Architectural Projects written by David S. Haviland and published by . This book was released on 1984 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:

ServiceNow Cookbook

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Author : Ashish Rudra Srivastava
Publisher : Packt Publishing Ltd
ISBN 13 : 1785884131
Total Pages : 370 pages
Book Rating : 4.7/5 (858 download)

Book Synopsis ServiceNow Cookbook by : Ashish Rudra Srivastava

Download or read book ServiceNow Cookbook written by Ashish Rudra Srivastava and published by Packt Publishing Ltd. This book was released on 2017-02-28 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

Getting There by Design

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Author : Kenneth Allinson
Publisher : Routledge
ISBN 13 : 0750626232
Total Pages : 212 pages
Book Rating : 4.7/5 (56 download)

Book Synopsis Getting There by Design by : Kenneth Allinson

Download or read book Getting There by Design written by Kenneth Allinson and published by Routledge. This book was released on 1997 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Getting There by Design, Allinson equips designers with an understanding of project management. The book begins by discussing the nature and features of project management before looking at the fundamentals issues of planning and control.

Managing Project Risk

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Author : James B. Atkins
Publisher : John Wiley & Sons
ISBN 13 : 047027381X
Total Pages : 272 pages
Book Rating : 4.4/5 (72 download)

Book Synopsis Managing Project Risk by : James B. Atkins

Download or read book Managing Project Risk written by James B. Atkins and published by John Wiley & Sons. This book was released on 2008-04-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the benefits of effective risk management practices Risk management may not be a standard course in architecture school, but it is an essential concern for architects and related professionals working today. Managing Project Risk is a key resource for integrating good risk management into professional practice. Based on a popular series of articles in AIArchitect, this accessible volume offers an on-the-ground perspective of what can happen on the job and what architects can do to prevent or mitigate threatening conditions and events. With an engaging, non-legalistic style, authors Atkins and Simpson draw upon their considerable experience and upon AIA Contract Documents to show how sound risk management strategies work in a variety of real-world settings, covering such practical areas as: * Risk management fundamentals * Contracts * Relationships with clients * Understanding the architect's role in the project * Risk issues with digital drawings * The modern architectural workplace Rendering potentially dry topics lively with wit and anecdote, Managing Project Risk resonates with the experience of contemporary architects, while offering helpful suggestions applicable not only to risk management but also to project management and professional development.

ServiceNow IT Operations Management

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Author : Ajaykumar Guggilla
Publisher : Packt Publishing Ltd
ISBN 13 : 1785889818
Total Pages : 258 pages
Book Rating : 4.7/5 (858 download)

Book Synopsis ServiceNow IT Operations Management by : Ajaykumar Guggilla

Download or read book ServiceNow IT Operations Management written by Ajaykumar Guggilla and published by Packt Publishing Ltd. This book was released on 2017-04-27 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

The Witch Doctor's Guide to Servicenow: Knowledge Is Around to Be Shared, Not to Be Forgotten

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Author : Goran Witch Doctor Lundqvist
Publisher :
ISBN 13 : 9781794626317
Total Pages : 240 pages
Book Rating : 4.6/5 (263 download)

Book Synopsis The Witch Doctor's Guide to Servicenow: Knowledge Is Around to Be Shared, Not to Be Forgotten by : Goran Witch Doctor Lundqvist

Download or read book The Witch Doctor's Guide to Servicenow: Knowledge Is Around to Be Shared, Not to Be Forgotten written by Goran Witch Doctor Lundqvist and published by . This book was released on 2019-01-24 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: ServiceNow has grown gigantic in the last years and have taken the leading role as the Enterprise Service Management system for the future. As the users have grown exponentially, the system has added a massive number of functionalities and only the imagination of its users sets the limit. The Witch Doctor's guide to ServiceNow is written to share the knowledge and best practices that the author Göran Lundqvist has collected over the years working with ServiceNow. Starting out as a customer and then moving over to work for a ServiceNow partner have given him insights and knowledge from both sides of the spectrum. It's knowledge from a vast number of hours in the community, learning and helping others together with creating videos and blog posts that make the foundation of this book. It might be a cliché, but the book is written in the theme of what he would say to himself if he could travel back in time to mentor himself when he started out with ServiceNow. All the small things and errors that you make on your journey in ServiceNow, both as a newbie and expert, this book contains knowledge for everyone.This book has been written and validated for the Madrid Release.Things you will learn: -Tables that you didn't know exist and the benefits from using them.-What to think about when you start creating your own tables and applications.-What is created first, the Request or the Request Items.-How to avoid performance issues in your Server-side code.-How to extend Baseline Script Includes and modify the functionality inside them.-How to use Flow Actions outside of a flow just like any Script Include.-How Agent Workspace works and what are the pros and cons.-How to setup mandatory notifications and how weight really works.

Learning ServiceNow

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Author : Tim Woodruff
Publisher : Packt Publishing Ltd
ISBN 13 : 178588753X
Total Pages : 351 pages
Book Rating : 4.7/5 (858 download)

Book Synopsis Learning ServiceNow by : Tim Woodruff

Download or read book Learning ServiceNow written by Tim Woodruff and published by Packt Publishing Ltd. This book was released on 2017-03-30 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Architect's Handbook of Construction Project Management

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Author : Michael Murray
Publisher : Riba Publishing
ISBN 13 :
Total Pages : 392 pages
Book Rating : 4.F/5 ( download)

Book Synopsis Architect's Handbook of Construction Project Management by : Michael Murray

Download or read book Architect's Handbook of Construction Project Management written by Michael Murray and published by Riba Publishing. This book was released on 2004 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 2004. Routledge is an imprint of Taylor & Francis, an informa company.