A Practical Guide To Service Management

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A Practical Guide to Service Management

Author : Keith D. Sutherland
Publisher : Packt Publishing Ltd
ISBN 13 : 1804614246
Total Pages : 350 pages
Book Rating : 4.8/5 (46 download)

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Book Synopsis A Practical Guide to Service Management by : Keith D. Sutherland

Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.

The Practical Guide to World-Class It Service Management

Author : Kevin J Smith
Publisher : Anima Group
ISBN 13 : 9780578188980
Total Pages : pages
Book Rating : 4.1/5 (889 download)

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Book Synopsis The Practical Guide to World-Class It Service Management by : Kevin J Smith

Download or read book The Practical Guide to World-Class It Service Management written by Kevin J Smith and published by Anima Group. This book was released on 2017-03-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

The Practical Guide To World-Class IT Service Management

Author : Kevin J. Smith
Publisher : Outskirts Press
ISBN 13 : 057818897X
Total Pages : 459 pages
Book Rating : 4.5/5 (781 download)

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Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith

Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

A Practical Guide to Service Management

Author : KEITH D.. SHEETS SUTHERLAND (LAWRENCE J 'BUTCH')
Publisher :
ISBN 13 : 9781804612507
Total Pages : 0 pages
Book Rating : 4.6/5 (125 download)

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Book Synopsis A Practical Guide to Service Management by : KEITH D.. SHEETS SUTHERLAND (LAWRENCE J 'BUTCH')

Download or read book A Practical Guide to Service Management written by KEITH D.. SHEETS SUTHERLAND (LAWRENCE J 'BUTCH') and published by . This book was released on 2023-10-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The chapters will guide you through key information about various methods, best practices, frameworks that form the foundation for a service management capability, along with common processes and key elements of a service management practice.

Managing Local Government Services

Author : Carl W. Stenberg
Publisher : ICMA Press
ISBN 13 : 0873267095
Total Pages : 470 pages
Book Rating : 4.8/5 (732 download)

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Book Synopsis Managing Local Government Services by : Carl W. Stenberg

Download or read book Managing Local Government Services written by Carl W. Stenberg and published by ICMA Press. This book was released on 2007 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.

Defining IT Success Through The Service Catalog

Author : Troy DuMoulin
Publisher : Van Haren
ISBN 13 : 9087532210
Total Pages : 118 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Defining IT Success Through The Service Catalog by : Troy DuMoulin

Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Decision Management Systems

Author : James Taylor
Publisher : Pearson Education
ISBN 13 : 0132884445
Total Pages : 313 pages
Book Rating : 4.1/5 (328 download)

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Book Synopsis Decision Management Systems by : James Taylor

Download or read book Decision Management Systems written by James Taylor and published by Pearson Education. This book was released on 2011-10-13 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A very rich book sprinkled with real-life examples as well as battle-tested advice.” —Pierre Haren, VP ILOG, IBM "James does a thorough job of explaining Decision Management Systems as enablers of a formidable business transformation.” —Deepak Advani, Vice President, Business Analytics Products and SPSS, IBM Build Systems That Work Actively to Help You Maximize Growth and Profits Most companies rely on operational systems that are largely passive. But what if you could make your systems active participants in optimizing your business? What if your systems could act intelligently on their own? Learn, not just report? Empower users to take action instead of simply escalating their problems? Evolve without massive IT investments? Decision Management Systems can do all that and more. In this book, the field’s leading expert demonstrates how to use them to drive unprecedented levels of business value. James Taylor shows how to integrate operational and analytic technologies to create systems that are more agile, more analytic, and more adaptive. Through actual case studies, you’ll learn how to combine technologies such as predictive analytics, optimization, and business rules—improving customer service, reducing fraud, managing risk, increasing agility, and driving growth. Both a practical how-to guide and a framework for planning, Decision Management Systems focuses on mainstream business challenges. Coverage includes Understanding how Decision Management Systems can transform your business Planning your systems “with the decision in mind” Identifying, modeling, and prioritizing the decisions you need to optimize Designing and implementing robust decision services Monitoring your ongoing decision-making and learning how to improve it Proven enablers of effective Decision Management Systems: people, process, and technology Identifying and overcoming obstacles that can derail your Decision Management Systems initiative

Process Excellence for It Operations

Author : Pratfull Verma
Publisher : Process Excellence for It Operations
ISBN 13 : 9780615877525
Total Pages : 334 pages
Book Rating : 4.8/5 (775 download)

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Book Synopsis Process Excellence for It Operations by : Pratfull Verma

Download or read book Process Excellence for It Operations written by Pratfull Verma and published by Process Excellence for It Operations. This book was released on 2013-12 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

A Practical Guide to the Fashion Industry

Author : Virginia Grose
Publisher : Bloomsbury Publishing
ISBN 13 : 1350079685
Total Pages : 175 pages
Book Rating : 4.3/5 (5 download)

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Book Synopsis A Practical Guide to the Fashion Industry by : Virginia Grose

Download or read book A Practical Guide to the Fashion Industry written by Virginia Grose and published by Bloomsbury Publishing. This book was released on 2021-01-28 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Highlighting the skills and considerations needed to manage products, Virginia Grose introduces key processes such as product development, the supply chain and branding to help you quickly get to grips with the business side of fashion. Examining traditional and newer roles within the industry, discussing the roles of buyers, retailers and merchandisers interviews and case studies give insight into the realities of this competitive industry. This second edition has all new case studies, interviews and projects as well as coverage of sustainable practice, the use of social media, the circular economy and slow fashion. There's also more on digital storytelling, online and offline retailing and elements of retail entertainment for customers plus the impact of fast fashion throughout the industry.

Project Management Methodology

Author : Ralph L. Kliem
Publisher : CRC Press
ISBN 13 : 1482263173
Total Pages : 282 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Project Management Methodology by : Ralph L. Kliem

Download or read book Project Management Methodology written by Ralph L. Kliem and published by CRC Press. This book was released on 1997-03-13 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work introduces Practical Project Management Methodology (P2M2), an international joint venture developed by three experienced project managers the provide useful steps applicable throughout the life cycle of a variety of projects. It covers areas from leading, defining and planning to organizing, controlling and closing. The two disks include

Service Integration

Author : Prafull Verma
Publisher :
ISBN 13 : 9780692219959
Total Pages : 154 pages
Book Rating : 4.2/5 (199 download)

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Book Synopsis Service Integration by : Prafull Verma

Download or read book Service Integration written by Prafull Verma and published by . This book was released on 2014-09-25 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to present simplified guide for IT generalists who are new to the service integration subject. The purpose of this book is to educate all IT professionals with the basic concepts of the service integration. Additionally the purpose is to provide the core guidance and foundation guidance to Service Management professionals, upon which they can build and implement the service integration in their environment.

Medical Management: A Practical Guide

Author : Hameen Markar
Publisher : CRC Press
ISBN 13 : 144414541X
Total Pages : 336 pages
Book Rating : 4.4/5 (441 download)

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Book Synopsis Medical Management: A Practical Guide by : Hameen Markar

Download or read book Medical Management: A Practical Guide written by Hameen Markar and published by CRC Press. This book was released on 2012-08-31 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This essential guide provides a lifeline to authoritative, reliable information on medical management, giving you all the skills you need whether managing a junior colleague as a lead doctor, or running multidisciplinary consortia in the NHS or private sectors. Learn key skills from leadership, managing change, quality control, and project management through to doctors in difficulty, appraisals and revalidation, managing exceptional performance, and poor performance Comprehensive coverage of NHS and private healthcare, primary care, acute and emergency care, mental health, and many other sectors Gain insight into important topics such as healthcare innovations and technologies, implementing evidence-based medicine, medical education, patient safety, and primary care consortia Refine your management skills with advice, wisdom, and practical help from key opinion leaders, medical professionals, and management experts In this world of change, reforms and new government initiatives, can you afford not to build on your existing skills? Whether you are new to medical management or an experienced director wishing to stay up to date and refine your expertise, this book will be an invaluable source of advice to help you manage the delivery of high-quality care.

Understanding Project Management, Second Edition

Author : Dave C. Barrett
Publisher : Canadian Scholars’ Press
ISBN 13 : 1773382438
Total Pages : 278 pages
Book Rating : 4.7/5 (733 download)

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Book Synopsis Understanding Project Management, Second Edition by : Dave C. Barrett

Download or read book Understanding Project Management, Second Edition written by Dave C. Barrett and published by Canadian Scholars’ Press. This book was released on 2021-05-10 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the second edition of Understanding Project Management, skilled expert Dave C. Barrett offers a well-updated, practical real-world guide for current and aspiring project managers. Using concise and approachable language, the second edition features new concept illustrations, a greater consistency with the Project Management Body of Knowledge terminology, and additional case studies in the updated instructor resources. Taking the reader through an ongoing case study from initiation to completion, the text reinforces the importance of managing key aspects of a project, including its scope, quality, schedule, and budget, and explores the less tangible challenges that can often derail a project or lead to its success. This newly updated edition offers authentic project management documents produced alongside the project case study and equips readers with a solid understanding of why specific processes are used, why certain decisions are made, and how pieces of project management fit together. Suitable for any discipline or industry, Understanding Project Management, Second Edition, promises to be an engaging and worthwhile read. FEATURES: - Additional key terms, illustrations, practical examples, and references to the Project Management Body of Knowledge, Sixth Edition - Readers follow an ongoing case study, gaining insight into the thought processes and resulting actions of a project manager, including the creation of project documents - Robust instructor resources include new case studies that can be used for in-class activities and case study extensions of additional situations and problems to discuss with students

Pricing and Profitability Management

Author : Julie Meehan
Publisher : John Wiley & Sons
ISBN 13 : 047082705X
Total Pages : 256 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Pricing and Profitability Management by : Julie Meehan

Download or read book Pricing and Profitability Management written by Julie Meehan and published by John Wiley & Sons. This book was released on 2011-06-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practical guide to using pricing and profitability management to build a better business A comprehensive reference for any business professional looking to understand the capabilities and competencies required for effectively managing pricing and profitability, Pricing and Profitability Management explains how to determine the right approach, tools, and techniques for each of six key categories (pricing strategy, price execution, advanced analytics and optimization, organizational alignment and governance, pricing technology and data management, and tax and regulatory effectiveness). Exploring each category in detail, the book addresses how an integrated approach to pricing improvement can give a sustainable, competitive advantage to any organization. The ultimate "how to" manual for any executive or manager interested in price management, the book presents a holistic, comprehensive framework that shows how integrating these pricing categories into a cohesive program leads to impressive gains that cannot be achieved through a single-pronged approach. Presents a comprehensive framework for more effectively managing pricing and profitability Identities the six key categories of pricing and profitability management Shows you how to gain a competitive edge by managing pricing and profitability Taking a comprehensive view of pricing, companies can position themselves to tap a vast source of shareholder value—the ability to set and enforce profitable prices, not just once, but again and again in response to marketplace changes and evolving business needs—and this book will show you how.

Library Management 101

Author : Diane L. Velasquez
Publisher : American Library Association
ISBN 13 : 083891148X
Total Pages : 385 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis Library Management 101 by : Diane L. Velasquez

Download or read book Library Management 101 written by Diane L. Velasquez and published by American Library Association. This book was released on 2013-07-10 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowing the principles of general management is both useful and necessary for LIS students, but learning management techniques specific to the world of libraries is no less important. Created to fill a surprising educational void, this edited volume focuses on best practices from library management experts teaching in LIS programs across the country. Among the many topics discussed are Classic and contemporary theories of management, and how they apply to the library Human resource planning Marketing and public relations Negotiations, mediation, and financial management of the library Facilities management Information technology management and future trends Change management and organizational culture Ethics and confidentiality In addition to providing students with a solid foundation in library management, experienced managers will also benefit from the structured, practical knowledge included in this impressive volume.

Project Management Tools and Techniques

Author : Deborah Sater Carstens
Publisher : CRC Press
ISBN 13 : 1466515635
Total Pages : 489 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Project Management Tools and Techniques by : Deborah Sater Carstens

Download or read book Project Management Tools and Techniques written by Deborah Sater Carstens and published by CRC Press. This book was released on 2016-04-19 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: A combination of art and skill that results in the balancing of project objectives against restraints of time, budget, and quality, effective project management requires skill and experience as well as many tools and techniques. Project Management Tools and Techniques: A Practical Guide describes these tools and techniques and how to use them, givi

A Practical Guide to Chronic Pain Management

Author : David Walton
Publisher : Icon Books
ISBN 13 : 1785784897
Total Pages : 135 pages
Book Rating : 4.7/5 (857 download)

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Book Synopsis A Practical Guide to Chronic Pain Management by : David Walton

Download or read book A Practical Guide to Chronic Pain Management written by David Walton and published by Icon Books. This book was released on 2019-04-04 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chronic pain affects huge numbers of people – the WHO estimates that 37–41% of people across developed and developing countries suffer, and the figure rises in countries like the UK where the population is ageing. From arthritis to migraine, back pain to diabetes, chronic pain is a huge problem for individuals, their families and carers, health providers and employers. David Walton, a clinical and cognitive psychologist who experiences chronic pain himself, guides readers through an understanding of the nature of pain; how the body and mind react to it; how to minimise pain; and how to choose the right therapies, medication and relief strategies. Modern research is presented in an engaging and positive way, alongside self-assessment questionnaires, case studies and practical do's and don'ts. Through an understanding of pain mechanisms and relief strategies, readers will be enabled to manage their symptoms better and regain some control over their daily lives.