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ServiceNow IT Operations Management

Author : Ajaykumar Guggilla
Publisher : Packt Publishing Ltd
ISBN 13 : 1785889818
Total Pages : 258 pages
Book Rating : 4.7/5 (858 download)

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Book Synopsis ServiceNow IT Operations Management by : Ajaykumar Guggilla

Download or read book ServiceNow IT Operations Management written by Ajaykumar Guggilla and published by Packt Publishing Ltd. This book was released on 2017-04-27 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

ServiceNow IT Operations Management

Author : Ajay Guggilla
Publisher :
ISBN 13 : 9781785889080
Total Pages : 351 pages
Book Rating : 4.8/5 (89 download)

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Book Synopsis ServiceNow IT Operations Management by : Ajay Guggilla

Download or read book ServiceNow IT Operations Management written by Ajay Guggilla and published by . This book was released on 2017-03-31 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Align your business requirements with IT by implementing ServiceNow IT Operations with easeAbout This Book* Written to the latest specification, it will cover basic to advanced concepts and architecture.* Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.* Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.Who This Book Is ForThe book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM.What you will learn* Step by step guide in setting up each features with in ServiceNow ITOM* Install and configure the required application or plugin* Integrate with other provider services as deemed appropriate* Explore Orchestration capabilities and how to analyze the data* Learn about the ServiceNow graphical interface* Integrate with other applications within ServiceNow* Aims to cover the fundamentals concepts to advanced concepts* Best practices and advanced featuresIn DetailServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation.This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

ServiceNow Cookbook

Author : Ashish Rudra Srivastava
Publisher : Packt Publishing Ltd
ISBN 13 : 1785884131
Total Pages : 370 pages
Book Rating : 4.7/5 (858 download)

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Book Synopsis ServiceNow Cookbook by : Ashish Rudra Srivastava

Download or read book ServiceNow Cookbook written by Ashish Rudra Srivastava and published by Packt Publishing Ltd. This book was released on 2017-02-28 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

ServiceNow Application Development

Author : Sagar Gupta
Publisher : Packt Publishing Ltd
ISBN 13 : 1787129780
Total Pages : 400 pages
Book Rating : 4.7/5 (871 download)

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Book Synopsis ServiceNow Application Development by : Sagar Gupta

Download or read book ServiceNow Application Development written by Sagar Gupta and published by Packt Publishing Ltd. This book was released on 2017-09-25 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

Learning ServiceNow

Author : Tim Woodruff
Publisher : Packt Publishing Ltd
ISBN 13 : 178588753X
Total Pages : 351 pages
Book Rating : 4.7/5 (858 download)

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Book Synopsis Learning ServiceNow by : Tim Woodruff

Download or read book Learning ServiceNow written by Tim Woodruff and published by Packt Publishing Ltd. This book was released on 2017-03-30 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Learning ServiceNow

Author : Tim Woodruff
Publisher : Packt Publishing Ltd
ISBN 13 : 1788837371
Total Pages : 389 pages
Book Rating : 4.7/5 (888 download)

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Book Synopsis Learning ServiceNow by : Tim Woodruff

Download or read book Learning ServiceNow written by Tim Woodruff and published by Packt Publishing Ltd. This book was released on 2018-06-20 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Fundamentals of ServiceNow Administration and Scripting

Author : Vinay Polisetti
Publisher :
ISBN 13 : 9781692147266
Total Pages : 239 pages
Book Rating : 4.1/5 (472 download)

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Book Synopsis Fundamentals of ServiceNow Administration and Scripting by : Vinay Polisetti

Download or read book Fundamentals of ServiceNow Administration and Scripting written by Vinay Polisetti and published by . This book was released on 2019-09-10 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the basic principles of IT Service Management, IT Operations Management, best practices of implementing them in an enterprise for better designing, creating, delivering, supporting, managing and monitoring the life cycle of IT services. This book introduces the ServiceNow platform, key concepts in administration of ServiceNow instance, best practices in configuration, scripting examples, sample code snippets and the real-world scenarios how ServiceNow can be better used to maintain the life cycle of IT Services provided in any enterprise. This book also showcases the configuration of core modules in ServiceNow, how they are interrelated, generating the reports, integration of ServiceNow with third party systems, Enabling Orchestration, Service Catalog management and the IT workflows which govern the catalog management. By the end of this book you would be able to request a personal demo instance of ServiceNow, be able to administer and configure various It process automation in ServiceNow. This book is written during ServiceNow's New York Version release. The book shows some of the screenshots from the instance in Madrid release and as ServiceNow releases new versions, the snapshots might change a bit as ServiceNow releases new versions. This book is intended for anyone willing to learn the fundamentals of ServiceNow and understand the best practices and get a deep dive understanding of ServiceNow scripting

Mastering ServiceNow

Author : Martin Wood
Publisher : Packt Publishing Ltd
ISBN 13 : 1786467429
Total Pages : 647 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Mastering ServiceNow by : Martin Wood

Download or read book Mastering ServiceNow written by Martin Wood and published by Packt Publishing Ltd. This book was released on 2016-10-27 with total page 647 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

IBM Maximo Asset Management. The Consultant's Guide: Second Edition

Author : Robert Zientara
Publisher : Robert Zientara
ISBN 13 : 8394419232
Total Pages : 403 pages
Book Rating : 4.3/5 (944 download)

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Book Synopsis IBM Maximo Asset Management. The Consultant's Guide: Second Edition by : Robert Zientara

Download or read book IBM Maximo Asset Management. The Consultant's Guide: Second Edition written by Robert Zientara and published by Robert Zientara. This book was released on 2021-05-09 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book was written by a Maximo consultant for Maximo functional consultants to help them lead implementation projects better and faster. This is already the second edition of this book, revised and extended. The book covers the topic of how to implement IBM Maximo Asset Management efficiently and bring value to customers. The book begins by describing how to prepare the project and run the workshops. There is an explanation of how to design the system and what deliverables will be. The following chapters focus on the project organization to make it productive. This part of the book can be helpful also for managers of Maximo implementation teams. The second part of the book describes Maximo applications, their interactions, and processes. You will also find here a lot of configuration examples and sample content of the project deliverables. See what my readers have to say… “…I must thank you for your contribution towards the industry and how much it can help young and upcoming business consultants like me in getting things right. Knowledge is invaluable. Thanks for your time in creating a medium to share it globally…” —Hashmeet “…The book has immensely helped me in planning the activities and deploying the project….” —Kushal “…Very well written for a consultant to understand how to approach projects. Utilize many of your talking points with my clients. Great work!...” —John

Mastering ServiceNow Scripting

Author : Andrew Kindred
Publisher : Packt Publishing Ltd
ISBN 13 : 1788624203
Total Pages : 217 pages
Book Rating : 4.7/5 (886 download)

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Book Synopsis Mastering ServiceNow Scripting by : Andrew Kindred

Download or read book Mastering ServiceNow Scripting written by Andrew Kindred and published by Packt Publishing Ltd. This book was released on 2018-02-27 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.

Mastering Palo Alto Networks

Author : Tom Piens
Publisher : Packt Publishing Ltd
ISBN 13 : 1789950562
Total Pages : 515 pages
Book Rating : 4.7/5 (899 download)

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Book Synopsis Mastering Palo Alto Networks by : Tom Piens

Download or read book Mastering Palo Alto Networks written by Tom Piens and published by Packt Publishing Ltd. This book was released on 2020-09-07 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: Set up next-generation firewalls from Palo Alto Networks and get to grips with configuring and troubleshooting using the PAN-OS platform Key FeaturesUnderstand how to optimally use PAN-OS featuresBuild firewall solutions to safeguard local, cloud, and mobile networksProtect your infrastructure and users by implementing robust threat prevention solutionsBook Description To safeguard against security threats, it is crucial to ensure that your organization is effectively secured across networks, mobile devices, and the cloud. Palo Alto Networks' integrated platform makes it easy to manage network and cloud security along with endpoint protection and a wide range of security services. With this book, you'll understand Palo Alto Networks and learn how to implement essential techniques, right from deploying firewalls through to advanced troubleshooting. The book starts by showing you how to set up and configure the Palo Alto Networks firewall, helping you to understand the technology and appreciate the simple, yet powerful, PAN-OS platform. Once you've explored the web interface and command-line structure, you'll be able to predict expected behavior and troubleshoot anomalies with confidence. You'll learn why and how to create strong security policies and discover how the firewall protects against encrypted threats. In addition to this, you'll get to grips with identifying users and controlling access to your network with user IDs and even prioritize traffic using quality of service (QoS). The book will show you how to enable special modes on the firewall for shared environments and extend security capabilities to smaller locations. By the end of this network security book, you'll be well-versed with advanced troubleshooting techniques and best practices recommended by an experienced security engineer and Palo Alto Networks expert. What you will learnPerform administrative tasks using the web interface and command-line interface (CLI)Explore the core technologies that will help you boost your network securityDiscover best practices and considerations for configuring security policiesRun and interpret troubleshooting and debugging commandsManage firewalls through Panorama to reduce administrative workloadsProtect your network from malicious traffic via threat preventionWho this book is for This book is for network engineers, network security analysts, and security professionals who want to understand and deploy Palo Alto Networks in their infrastructure. Anyone looking for in-depth knowledge of Palo Alto Network technologies, including those who currently use Palo Alto Network products, will find this book useful. Intermediate-level network administration knowledge is necessary to get started with this cybersecurity book.

Process Excellence for It Operations

Author : Pratfull Verma
Publisher : Process Excellence for It Operations
ISBN 13 : 9780615877525
Total Pages : 334 pages
Book Rating : 4.8/5 (775 download)

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Book Synopsis Process Excellence for It Operations by : Pratfull Verma

Download or read book Process Excellence for It Operations written by Pratfull Verma and published by Process Excellence for It Operations. This book was released on 2013-12 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

Foundation of It Operations Management

Author : MR Prafull Verma
Publisher :
ISBN 13 : 9780692205709
Total Pages : 138 pages
Book Rating : 4.2/5 (57 download)

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Book Synopsis Foundation of It Operations Management by : MR Prafull Verma

Download or read book Foundation of It Operations Management written by MR Prafull Verma and published by . This book was released on 2014-06-25 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: In IT operations, event monitoring and control - where you continuously monitor the health of IT infrastructure and take proactive measures to prevent the interruptions in IT services- is dominated by tools and technology but there is a meticulous process behind it. This book tries to demystify the underlying process for this kind of operation management. There are lot many books on service management but those books do not cover this subject adequately and leave this area to be addressed by tools and technology. Tools vendor on the other hand, focus on the tool part, leaving the process aspect to the service management professionals. This book fills in the void and connects both, the process and the tools to provide a holistic view. The book takes an educative tone and written primarily for IT generalist and not for the tool experts, although it would give a new perspective to tool experts also.

Pocket CIO – The Guide to Successful IT Asset Management

Author : Phara McLachlan
Publisher : Packt Publishing Ltd
ISBN 13 : 1783001011
Total Pages : 245 pages
Book Rating : 4.7/5 (83 download)

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Book Synopsis Pocket CIO – The Guide to Successful IT Asset Management by : Phara McLachlan

Download or read book Pocket CIO – The Guide to Successful IT Asset Management written by Phara McLachlan and published by Packt Publishing Ltd. This book was released on 2018-03-30 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create and manage a clear working IT asset management strategy with this unique guide Key Features A detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents. Includes in-depth discussion on how risk management has changed and the possible solutions needed to address the new normal A step-by-step ITAM manual for newbies as well as seasoned ITAM veterans Book Description This book is a detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents. It is a step-by-step IT Asset Management manual for the newbies as well as the seasoned ITAM veterans, providing a unique insight into asset management. It discusses how risk management has changed over time and the possible solutions needed to address the new normal. This book is your perfect guide to create holistic IT Asset Management and Software Asset Management programs that close the risk gaps, increases productivity and results in cost efficiencies. It allows the IT Asset Managers, Software Asset Managers, and/or the full ITAM program team to take a deep dive by using the templates offered in the guidebook. You will be aware of the specific roles and responsibilities for every aspect of IT Asset Management, Software Asset Management, and Software License Compliance Audit Response. By the end of this book, you will be well aware of what IT and Software Asset Management is all about and the different steps, processes, and roles required to truly master it. What you will learn Close the hidden risk gaps created by IT assets (hardware and software) Create and manage a proactive ITAM and SAM program and policy A clear, concise explanation of what IT Asset Management and Software Asset Management is, the benefits, and results The best ways to manage a software audit and how to be prepared for one Considerations for selecting the best technology for a specific company including what questions should be asked at the onset Increasing ITAM program and project success with change management Who this book is for This book is intended for CIOs, VPs and CTOs of mid to large-sized enterprises and organizations. If you are dealing with changes such as mergers, acquisitions, divestitures, new products or services, cyber security, mandated regulations, expansion, and much more, this book will help you too.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782204
Total Pages : 211 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition by : Claire Agutter

Download or read book ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Spinning Up ServiceNow

Author : Gabriele Kahlout
Publisher : Apress
ISBN 13 : 1484225716
Total Pages : 244 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Spinning Up ServiceNow by : Gabriele Kahlout

Download or read book Spinning Up ServiceNow written by Gabriele Kahlout and published by Apress. This book was released on 2017-03-10 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Amp It Up

Author : Frank Slootman
Publisher : John Wiley & Sons
ISBN 13 : 1119836417
Total Pages : 208 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Amp It Up by : Frank Slootman

Download or read book Amp It Up written by Frank Slootman and published by John Wiley & Sons. This book was released on 2022-01-13 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal, USA Today, and Publishers Weekly Bestseller The secret to leading growth is your mindset Snowflake CEO Frank Slootman is one of the tech world's most accomplished executives in enterprise growth, having led Snowflake to the largest software IPO ever after leading ServiceNow and Data Domain to exponential growth and the public market before that. In Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity, he shares his leadership approach for the first time. Amp It Up delivers an authoritative look at what it takes to transform an organization for maximum growth and scale. Slootman shows that most leaders have significant room to improve their organization's performance without making expensive changes to their talent, structure, or fundamental business model—and they don’t need to bring in an army of consultants to do it. What they do need is to align people around what matters and execute with urgency and intensity every day. Leading for unprecedented growth means declaring war on mediocrity, breaking the status quo, and making conflicted choices daily, all with a relentless focus on the mission. Amp It Up provides the first principles to guide that change, and the tactical advice for organizing a company around them. Perfect for executives, entrepreneurs, founders, managers, and leaders of all kinds, Amp It Up is a must-read resource for anyone who seeks to unleash the growth potential of a company and scale it to heights they never thought possible.