School Library Reference Services in the 90s

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Author :
Publisher : Psychology Press
ISBN 13 : 9781560246732
Total Pages : 222 pages
Book Rating : 4.2/5 (467 download)

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Book Synopsis School Library Reference Services in the 90s by : Carol Truett

Download or read book School Library Reference Services in the 90s written by Carol Truett and published by Psychology Press. This book was released on 1994 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a succinct update on school library reference services for the busy practitioner or student. Exploring the state and state-of-the-art of school library reference services in the 1990s, this book provides an overview of current information skills teaching models, the impact of new technologies on the teaching of reference and the student search process, and assessment and evaluation models for gauging the success of school reference services. School Library Reference Services in the 90s is an informative guide for school media coordinators and specialists, library science graduate students, and professors and researchers in the field to help them understand what students must learn and what teachers must teach to keep everyone up to date in the fast-changing world of reference. School Library Reference Services in the 90s is divided into three sections that cover reference/research teaching models, technology, and evaluation. Topics in the first section include an examination of the current state of affairs in reference teaching, a look at various models for integrating library research and reference skills into the curricula, and discussions of the effects of these new models on the school librarian's role. Section two addresses the profound effect new technologies, such as CD-ROM, multimedia, CD-I and CD-TV, are having on both the teaching of reference and information skills and on the entire research process from initiation to production of the final student report. The last section presents three models for assessing the effectiveness of school reference services and skills instruction. School library reference services, and particularly library instruction, are changing dramatically in the 1990s as a result of the information age. School Library Reference Services in the 90s helps professionals in the field stay abreast of current developments and be more effective in their jobs.

Managing the Twenty-First Century Reference Department

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Author :
Publisher : Routledge
ISBN 13 : 1317955552
Total Pages : 148 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Managing the Twenty-First Century Reference Department by : Linda S Katz

Download or read book Managing the Twenty-First Century Reference Department written by Linda S Katz and published by Routledge. This book was released on 2014-05-22 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the skills needed to update and manage a reference department that efficiently meets the needs of clients today—and tomorrow! Managing the Twenty-First Century Reference Department: Challenges and Prospects provides librarians with the knowledge and skills they need to manage an effective reference service. Full of useful and practical ideas, this book presents successful methods for recruiting and retaining capable reference department staff and management, training new employees and adapting current services to an evolving field. Expert practitioners address the changing role of the reference library worker and how longstanding traditions and practices can be re-evaluated and re-applied. The information in this book is ideal for librarians and students of library studies looking to take their skills to the next level. Reference departments continue to evolve as the number of applicants qualified to run them declines. Managing the Twenty-First Century Reference Department: Challenges and Prospects explores the dynamics of leadership and management as well as a variety of other characteristics needed in a Head of Reference. It recognizes the increasing need for visionary leaders who can deal with shrinking budgets, soaring costs, expensive electronic resources, and high user expectations and provides you with practical advice on finding, training, and keeping these individuals. In addition to the training and recruitment techniques documented in this book, you will find extensive information on: setting and achieving goals creating and maintaining a positive work environment how to deliver quality services how to improve job satisfaction for library staff problem solving strategies the importance of communication making your reference department task- and employee-centered Managing the Twenty-First Century Reference Department: Challenges and Prospects also provides an inside look at Oregon State University’s Valley Library’s new management model. The library’s information professionals detail this new model’s current function, potential hazards, and multiple advantages. The user-friendly information documented in this chapter and in the book as a whole makes Managing the Twenty-First Century Reference Department: Challenges and Prospects an essential read for any librarian or student of library studies looking to meet the demands of an increasingly technical field.

New Technologies and Reference Services

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789011800
Total Pages : 176 pages
Book Rating : 4.0/5 (118 download)

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Book Synopsis New Technologies and Reference Services by : William A. Katz

Download or read book New Technologies and Reference Services written by William A. Katz and published by Psychology Press. This book was released on 2000 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.

Outreach Services in Academic and Special Libraries

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Publisher : Psychology Press
ISBN 13 : 9780789024329
Total Pages : 258 pages
Book Rating : 4.0/5 (243 download)

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Book Synopsis Outreach Services in Academic and Special Libraries by : Paul Kelsey

Download or read book Outreach Services in Academic and Special Libraries written by Paul Kelsey and published by Psychology Press. This book was released on 2003 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outreach Services in Academic and Special Libraries examines the creation and delivery of outreach programs designed to promote awareness of the library by meeting the information needs of underserved or uninformed patrons. This book contains the experiences of academic and special librarians who describe a wide array of successful outreach programs that are in place throughout the country. This valuable tool introduces professional librarians and library science students and faculty to current and highly innovative models of outreach services implemented in a variety of academic and special library settings.

Coming of Age in Reference Services

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789006660
Total Pages : 220 pages
Book Rating : 4.0/5 (66 download)

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Book Synopsis Coming of Age in Reference Services by : Christy Zlatos

Download or read book Coming of Age in Reference Services written by Christy Zlatos and published by Psychology Press. This book was released on 1999 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining "Generation X," being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University's World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library's history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.

Coming of Age in Reference Services

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Author :
Publisher : Routledge
ISBN 13 : 1317951441
Total Pages : 220 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Coming of Age in Reference Services by : Linda S Katz

Download or read book Coming of Age in Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you’ll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining “Generation X,” being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University’s World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library’s history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.

Reference Services and Media

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Author :
Publisher : Routledge
ISBN 13 : 1317789687
Total Pages : 147 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Reference Services and Media by : Linda S Katz

Download or read book Reference Services and Media written by Linda S Katz and published by Routledge. This book was released on 2014-07-16 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Evolution in Reference and Information Services

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Author :
Publisher : Routledge
ISBN 13 : 1135791686
Total Pages : 238 pages
Book Rating : 4.1/5 (357 download)

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Book Synopsis Evolution in Reference and Information Services by : Linda S Katz

Download or read book Evolution in Reference and Information Services written by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore ways to bring and keep your library’s electronic services up to date! From editor Di Su: “Some years ago, if you were told that a library’s catalog would be available on a 24/7/365 basis, you’d think it was just another fiction. Perhaps as influential as Johannes Gutenberg’s invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times.” In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologies offer. This valuable book will also help you and your library avoid the pitfalls and new challenges to professional competency that come along with electronic research. Evolution in Reference and Information Services: gives you a review of the history of electronic reference looks at the increasing role of librarians as teachers and providers of technical help for users provides case studies and ways to evaluate electronic research methods suggests strategies for providing effective electronic services examines government Web sites explores Internet sources of health information shows you how to establish electronic services through your library’s portal site looks at how to manage a library computer lab and much more!

Business Reference Services and Sources

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Author :
Publisher : Routledge
ISBN 13 : 1136377956
Total Pages : 140 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Business Reference Services and Sources by : Linda S Katz

Download or read book Business Reference Services and Sources written by Linda S Katz and published by Routledge. This book was released on 2013-04-03 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you’ll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You’ll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you’ll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet’s impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instruction Today, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you’re one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world’s classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.

Document Delivery Services

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Author :
Publisher : Routledge
ISBN 13 : 1317951476
Total Pages : 110 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Document Delivery Services by : Linda S Katz

Download or read book Document Delivery Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design and maintain document delivery services that are ideal for academic patrons! In Document Delivery Services: Contrasting Views, you’ll visit four university library systems to discover the considerations and challenges each library faced in bringing document delivery to its clientele. This book examines the questions about document delivery that are most pressing in the profession of library science. Despite their own unique experiences, you’ll find common practices among all four—including planning, implementation of service, and evaluation of either user satisfaction and/or vendor performance. This book reviews the planning and process of implementing document delivery in: Miami University University of Colorado at Denver University of Montana at Missoula Purdue University Libraries Document Delivery Services: Contrasting Views addresses the paradigm of access versus acquisition and shows you how document delivery can be more integral in the library right alongside full-text databases, Internet access, and reference services. This book focuses on the issues that develop specifically in academic libraries, such as the “invisible” user majority of undergraduate students when considering budget issues and collection development. This book also explores the dynamic relationship between faculty and library administration that can impact events such as serials cancellations, alternative access to materials, and the reorganization of libraries to incorporate enhanced services to users. You’ll find useful information and proven methods concerning these topics: re-engineering library services restructuring a traditional Interlibrary Loan Department into an Information Delivery/Interlibrary Loan Department (ID/ILL) criteria for document delivery vendor selection delivering electronic tables of contents and search strategy outputs to faculty desktops document delivery in academic fee-based information services With Document Delivery Services: Contrasting Views, document delivery becomes more than a simple acquisitions tool or a necessary service; instead it is an enhanced access service that lends greater perspective to library staff and users alike. This handy volume will help expand the role of document delivery services in your own library setting.

Document Delivery Services

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789005403
Total Pages : 110 pages
Book Rating : 4.0/5 (54 download)

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Book Synopsis Document Delivery Services by : Robin Kinder

Download or read book Document Delivery Services written by Robin Kinder and published by Psychology Press. This book was released on 1999 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains five essays, four of which discuss the planning and process of implementing document delivery in university libraries in the United States.

Doing the Work of Reference

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Author :
Publisher : Routledge
ISBN 13 : 1317951891
Total Pages : 410 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Doing the Work of Reference by : Linda S Katz

Download or read book Doing the Work of Reference written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become more versatile, competent, and resourceful with these practical suggestions! Becoming a first-class reference librarian demands proficiency in a wide range of skills. Doing the Work of Reference offers sound advice for the full spectrum of your responsibilities. Though many aspects of a reference librarian's work are changing with astonishing speed, the classic principles in this volume will never go out of date. This comprehensive volume begins with hints for orienting yourself to a new job and concludes with ideas for serving the profession. On the way, Doing the Work of Reference covers such diverse topics as working with student assistants, offering reference services to remote users, and keeping up your professional development. In addition, you will find strategies for dealing with technological change--not high-tech information that will become obsolete before the ink is dry, but ways of approaching the process of change that will work today, next week, and ten years from now. Doing the Work of Reference will help you increase your competence in: getting along with other staff members marketing the library to users and faculty handling ephemeral materials keeping students’attention in library instruction courses maintaining good relations with faculty increasing your subject knowledge and much more! This comprehensive guide is an essential handbook for librarians in the trenches. Whether you are a new librarian or a veteran at the reference desk, Doing the Work of Reference will help you burnish your skills.

Reference Services for the Unserved

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Author :
Publisher : Routledge
ISBN 13 : 131774005X
Total Pages : 109 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Reference Services for the Unserved by : Fay Zipkowitz

Download or read book Reference Services for the Unserved written by Fay Zipkowitz and published by Routledge. This book was released on 2019-01-22 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: New recognition within society of previously unserved populations has created the need for librarians to also recognize these groups and to find ways to serve them equally. Reference Services for the Unserved provides information, guidance, and inspiration to library professionals in their work with previously unserved populations so that these persons may be absorbed into the larger, served population groups. It helps librarians adjust to making accommodations for these new user groups, recognizing that many people in these populations have very specific needs and bring with them some specific limitations in their abilities to take advantage of existing library services. The Americans with Disabilities Act (ADA) has transformed the lives of disabled and challenged people by mainstreaming disabled children in public schools, moving mentally and developmentally disabled people into community-based residences and workshops, providing services to disabled college students, and enhancing workplace accommodations. At the same time, the ADA has presented new challenges for the library community. Reference Services for the Unserved guides library professionals in meeting these new challenges by bringing together research and descriptions of several successful attempts to meet the information needs of previously unserved populations. In guiding library professionals and administrators in effectively serving currently unserved populations, authors in Reference Services for the Unserved tell readers how to: approach services for patrons with mental illness--examines issues of behavior “inappropriate in the situation” and ways for librarians to understand this behavior in order to carry out their professional objectives of providing access to information, improving quality of life, and meeting the legal mandates of the ADA. address the needs of disabled students in the academic library--recognizes that the information needs of disabled students are not different from those of traditional students; the differences are in means of access, overcoming barriers to access, and the need for adaptive technologies and techniques. meet the information needs of battered women--suggests ways library professionals can better assist individual battered women, social service providers, and public policy or decision-makers. integrate technology into the library setting--focuses on people with severe and persistent mental illness (the improvement of access to information sources on behalf of people with cognitive disorders whose ability to process text-based information is impaired) and reports on the use of computer-aided instruction (CAI) and multimedia technology to meet their information needs. develop or upgrade services to patrons with special needs--a bibliography of useful material for guidance. Combined with strong administrative support, the information in Reference Services for the Unserved provides a strong foundation for making positive and effective changes to better accommodate disabled and challenged patrons. Library professionals and administrators and students of library and information sciences will find it a necessary guide in their attempts to provide effective and quality services to all patrons.

Business Reference Services and Sources

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789003591
Total Pages : 140 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Business Reference Services and Sources by : Katherine M. Shelfer

Download or read book Business Reference Services and Sources written by Katherine M. Shelfer and published by Psychology Press. This book was released on 1997 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains nine contributions which range from Internet business research, ESL students, and underprivileged, nontraditional students to networking with community business sources and the Internet's impact on government documents.

Helping the Difficult Library Patron

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Author :
Publisher : Routledge
ISBN 13 : 1317951808
Total Pages : 326 pages
Book Rating : 4.3/5 (179 download)

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Book Synopsis Helping the Difficult Library Patron by : Linda S Katz

Download or read book Helping the Difficult Library Patron written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!

Philosophies of Reference Service

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Author :
Publisher : Psychology Press
ISBN 13 : 9780789003713
Total Pages : 252 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Philosophies of Reference Service by : Celia Hales-Mabry

Download or read book Philosophies of Reference Service written by Celia Hales-Mabry and published by Psychology Press. This book was released on 1997 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as: achieving consistency in reference service through "shared values" the concept of tiered reference services (based on survey research) the little-discussed "art" of reference desk scheduling the importance of knowing your user and making appropriate accommodations partnerships in reference services techniques for conducting reference rovering the advantages of print fostering widely grounded research through reference service why reference librarians share with the corporate world many of the same desired outcomes with regard to service provision Designed to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.

Social Science Reference Services

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Author :
Publisher : Psychology Press
ISBN 13 : 9781560247180
Total Pages : 282 pages
Book Rating : 4.2/5 (471 download)

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Book Synopsis Social Science Reference Services by : Pam M. Baxter

Download or read book Social Science Reference Services written by Pam M. Baxter and published by Psychology Press. This book was released on 1995 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new book addresses reference services across the spectrum of the social sciences. Chapters embrace a multidisciplinary approach to providing both materials and services to users and stress the variety of information formats available through a bewildering array of delivery mechanisms from an astounding number of sources. Among the topics address are challenges of the automated environment, dissertation development, improving the handing of business reference queries, user education/bibliographic instruction, data files for social research, strategies for locating information on environmental public policy; reference literature on the European Community, and using economic statistics from the federal government.