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Helping The Difficult Library Patron
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Book Synopsis Helping the Difficult Library Patron by : Linda S Katz
Download or read book Helping the Difficult Library Patron written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Book Synopsis Helping the Difficult Library Patron by : Kwasi Sarkodie-Mensah
Download or read book Helping the Difficult Library Patron written by Kwasi Sarkodie-Mensah and published by Psychology Press. This book was released on 2002 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.
Book Synopsis Helping the Difficult Library Patron by : Linda S Katz
Download or read book Helping the Difficult Library Patron written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful. Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
Book Synopsis Library Security by : Steve Albrecht
Download or read book Library Security written by Steve Albrecht and published by American Library Association. This book was released on 2015-06 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
Book Synopsis Defusing the Angry Patron by : Rhea Joyce Rubin
Download or read book Defusing the Angry Patron written by Rhea Joyce Rubin and published by ALA Neal-Schuman. This book was released on 2010-12-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.
Book Synopsis The Black Belt Librarian by : Warren Graham
Download or read book The Black Belt Librarian written by Warren Graham and published by American Library Association. This book was released on 2012 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sharing expertise gleaned from more than two decades as a library security manager, Graham demonstrates that libraries can maintain their best traditions of openness and public access by creating an unobtrusive yet effective security plan. In straightforward language, the author Shows how to easily set clear expectations for visitors' behavior Presents guidelines for when and how to intervene when someone violates the code of conduct, including tips for approaching an unruly patron Offers instruction on keeping persistent troublemakers under control or permanently barred from the library Gives library staff tools for communicating effectively with its security professionals, including examples of basic documentation The Black Belt Librarian arms librarians with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.
Book Synopsis The Librarian's Guide to Homelessness by : Ryan Dowd
Download or read book The Librarian's Guide to Homelessness written by Ryan Dowd and published by ALA Editions. This book was released on 2018 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Book Synopsis Protecting Patron Privacy by : Bobbi Newman
Download or read book Protecting Patron Privacy written by Bobbi Newman and published by Rowman & Littlefield. This book was released on 2017-05-19 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: This LITA Guide offers readers guidance on a wide range of topics, including foundations of privacy in libraries; data collection, retention, use, and protection; laws and regulations; privacy instruction; contracts with third parties; and use of in-house and internet tools including social network sites, surveillance video, and RFID.
Author :Office for Intellectual Freedom (OIF) Publisher :American Library Association ISBN 13 :0838913253 Total Pages :267 pages Book Rating :4.8/5 (389 download)
Book Synopsis A History of ALA Policy on Intellectual Freedom by : Office for Intellectual Freedom (OIF)
Download or read book A History of ALA Policy on Intellectual Freedom written by Office for Intellectual Freedom (OIF) and published by American Library Association. This book was released on 2015-07-01 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collecting several key documents and policy statements, this supplement to the ninth edition of the Intellectual Freedom Manual traces a history of ALA’s commitment to fighting censorship. An introductory essay by Judith Krug and Candace Morgan, updated by OIF Director Barbara Jones, sketches out an overview of ALA policy on intellectual freedom. An important resource, this volume includes documents which discuss such foundational issues as The Library Bill of RightsProtecting the freedom to readALA’s Code of EthicsHow to respond to challenges and concerns about library resourcesMinors and internet activityMeeting rooms, bulletin boards, and exhibitsCopyrightPrivacy, including the retention of library usage records
Book Synopsis Patron-Driven Acquisitions by : Judith M. Nixon
Download or read book Patron-Driven Acquisitions written by Judith M. Nixon and published by Routledge. This book was released on 2014-01-02 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: For over a decade, some academic libraries have been purchasing, rather than borrowing, recently published books requested by their patrons through interlibrary loan. These books had one circulation guaranteed and so appealed to librarians who were concerned about the large percentage of books selected and purchased by librarians but never checked out by their patrons. Early assessments of the projects indicated that patrons selected quality books that in many cases were cross disciplinary and covered emerging areas of scholarly interest. However, now we have a significant database of the ILL purchase records to compare these titles with books selected through normal methods. The projects described in this book present a powerful argument for involving patrons in the book selection process. This book looks at patron-driven acquisitions for printed books at Purdue University, the University of Nebraska-Lincoln and the University of Illinois, as well as exploring new programs that allow patrons to select e-books or participate in other innovative ways in building the library collections. This book was published as a special issue of Collection Management.
Book Synopsis So You Want To Be a Librarian by : Lauren Pressley
Download or read book So You Want To Be a Librarian written by Lauren Pressley and published by Library Juice Press, LLC. This book was released on 2014-05-14 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Provides information about librarianship as a career, including types of libraries, types of jobs within libraries, professional issues, and educational requirements"--Provided by publisher.
Book Synopsis Hidden History of Transportation in Los Angeles by : Charles P. Hobbs
Download or read book Hidden History of Transportation in Los Angeles written by Charles P. Hobbs and published by Arcadia Publishing. This book was released on 2014-11-04 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Los Angeles transportation's epic scale--its iconic freeways, Union Station, Los Angeles International Airport and the giant ports of its shores--has obscured many offbeat transit stories of moxie and eccentricity. Triumphs such as the Vincent Thomas Bridge and Mac Barnes's Ground Link buspool have existed alongside such flops as the Santa Monica Freeway Diamond Lane and the Oxnard-Los Angeles Caltrain commuter rail. The City of Angels lacks a propeller-driven monorail and a freeway in the paved bed of the Los Angeles River, but not for a lack of public promoters. Horace Dobbins built the elevated California Cycleway in Pasadena, and Mike Kadletz deployed the Pink Buses for Orange County kids hitchhiking to the beach. Join Charles P. Hobbs as he recalls these and other lost episodes of LA-area transportation lore.
Book Synopsis True Stories of Censorship Battles in America's Libraries by : Valerie Nye
Download or read book True Stories of Censorship Battles in America's Libraries written by Valerie Nye and published by American Library Association. This book was released on 2012-01-27 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Those facing censorship challenges can find support and inspiration in this book, which compiles dozens of stories from library front lines.
Book Synopsis Making Sense of Business Reference by : Celia Ross
Download or read book Making Sense of Business Reference written by Celia Ross and published by American Library Association. This book was released on 2020-07-15 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the guide to keep at your side when serving business students, job-seekers, investors, or entrepreneurs in your library.
Book Synopsis Engaging Privacy and Information Technology in a Digital Age by : National Research Council
Download or read book Engaging Privacy and Information Technology in a Digital Age written by National Research Council and published by National Academies Press. This book was released on 2007-07-28 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Privacy is a growing concern in the United States and around the world. The spread of the Internet and the seemingly boundaryless options for collecting, saving, sharing, and comparing information trigger consumer worries. Online practices of business and government agencies may present new ways to compromise privacy, and e-commerce and technologies that make a wide range of personal information available to anyone with a Web browser only begin to hint at the possibilities for inappropriate or unwarranted intrusion into our personal lives. Engaging Privacy and Information Technology in a Digital Age presents a comprehensive and multidisciplinary examination of privacy in the information age. It explores such important concepts as how the threats to privacy evolving, how can privacy be protected and how society can balance the interests of individuals, businesses and government in ways that promote privacy reasonably and effectively? This book seeks to raise awareness of the web of connectedness among the actions one takes and the privacy policies that are enacted, and provides a variety of tools and concepts with which debates over privacy can be more fruitfully engaged. Engaging Privacy and Information Technology in a Digital Age focuses on three major components affecting notions, perceptions, and expectations of privacy: technological change, societal shifts, and circumstantial discontinuities. This book will be of special interest to anyone interested in understanding why privacy issues are often so intractable.
Book Synopsis Patron Behavior in Libraries by : Beth McNeil
Download or read book Patron Behavior in Libraries written by Beth McNeil and published by ALA Editions. This book was released on 1996 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.
Book Synopsis Breakfast at Sally's by : Richard LeMieux
Download or read book Breakfast at Sally's written by Richard LeMieux and published by Simon and Schuster. This book was released on 2008-10-17 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: One day, Richard LeMieux had a happy marriage, a palatial home, and took $40,000 Greek vacations. The next, he was living out of a van with only his dog, Willow, for company. This astonishingly frank memoir tells the story of one man's resilience in the face of economic disaster. Penniless, a failed suicide, estranged from his family, and living "the vehicular lifestyle" in Washington state, LeMieux chronicles his journey from the Salvation Army kitchens to his days with "C"—a philosopher in a homeless man's clothing—to his run-ins with Pastor Bob and other characters he meets on the streets. Along the way, he finds time to haunt public libraries and discover his desire to write. LeMieux's quiet determination and his almost pious willingness to live with his situation are only a part of this politically and socially charged memoir. The real story of an all-too-common American condition, this is a heartfelt and stirring read.
