Quality It And Business Operations

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Quality, IT and Business Operations

Author : P.K. Kapur
Publisher : Springer
ISBN 13 : 9811055777
Total Pages : 465 pages
Book Rating : 4.8/5 (11 download)

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Book Synopsis Quality, IT and Business Operations by : P.K. Kapur

Download or read book Quality, IT and Business Operations written by P.K. Kapur and published by Springer. This book was released on 2017-10-01 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses action-oriented, concise and easy-to-communicate goals and challenges related to quality, reliability, infocomm technology and business operations. It brings together groundbreaking research in the area of software reliability, e-maintenance and big data analytics, highlighting the importance of maintaining the current growth in information technology (IT) adoption in businesses, while at the same time proposing process innovations to ensure sustainable development in the immediate future. In its thirty-seven chapters, it covers various areas of e-maintenance solutions, software architectures, patching problems in software reliability, preventive maintenance, industrial big data and reliability applications in electric power systems. The book reviews the ways in which countries currently attempt to resolve the conflicts and opportunities related to quality, reliability, IT and business operations, and proposes that internationally coordinated research plans are essential for effective and sustainable development, with research being most effective when it uses evidence-based decision-making frameworks resulting in clear management objectives, and is organized within adaptive management frameworks. Written by leading experts, the book is of interest to researchers, academicians, practitioners and policy makers alike who are working towards the common goal of making business operations more effective and sustainable.

Quality Management for IT Services: Perspectives on Business and Process Performance

Author : Praeg, Claus-Peter
Publisher : IGI Global
ISBN 13 : 1616928913
Total Pages : 348 pages
Book Rating : 4.6/5 (169 download)

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Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter

Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

Operations Management For Dummies

Author : Mary Ann Anderson
Publisher : John Wiley & Sons
ISBN 13 : 1118551079
Total Pages : 53 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Operations Management For Dummies by : Mary Ann Anderson

Download or read book Operations Management For Dummies written by Mary Ann Anderson and published by John Wiley & Sons. This book was released on 2013-07-09 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: Score your highest in Operations Management Operations management is an important skill for current and aspiring business leaders to develop and master. It deals with the design and management of products, processes, services, and supply chains. Operations management is a growing field and a required course for most undergraduate business majors and MBA candidates. Now, Operations Management For Dummies serves as an extremely resourceful aid for this difficult subject. Tracks to a typical course in operations management or operations strategy, and covers topics such as evaluating and measuring existing systems' performance and efficiency, materials management and product development, using tools like Six Sigma and Lean production, designing new, improved processes, and defining, planning, and controlling costs of projects. Clearly organizes and explains complex topics Serves as an supplement to your Operations Management textbooks Helps you score your highest in your Operations Management course Whether your aim is to earn an undergraduate degree in business or an MBA, Operations Management For Dummies is indispensable supplemental reading for your operations management course.

From Quality to Business Excellence

Author : Charles G. Cobb
Publisher : Asq Press
ISBN 13 : 9780873895781
Total Pages : 248 pages
Book Rating : 4.8/5 (957 download)

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Book Synopsis From Quality to Business Excellence by : Charles G. Cobb

Download or read book From Quality to Business Excellence written by Charles G. Cobb and published by Asq Press. This book was released on 2003-01 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Quality Business

Author : Robert Blackburn
Publisher : Routledge
ISBN 13 : 1134758065
Total Pages : 248 pages
Book Rating : 4.1/5 (347 download)

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Book Synopsis The Quality Business by : Robert Blackburn

Download or read book The Quality Business written by Robert Blackburn and published by Routledge. This book was released on 2002-09-11 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.

Quality is Everybody's Business

Author : Patrick L. Townsend
Publisher : Routledge
ISBN 13 : 1351420704
Total Pages : 396 pages
Book Rating : 4.3/5 (514 download)

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Book Synopsis Quality is Everybody's Business by : Patrick L. Townsend

Download or read book Quality is Everybody's Business written by Patrick L. Townsend and published by Routledge. This book was released on 2019-01-15 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.

Information Quality Applied

Author : Larry P. English
Publisher : Wiley
ISBN 13 : 9780470134474
Total Pages : 0 pages
Book Rating : 4.1/5 (344 download)

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Book Synopsis Information Quality Applied by : Larry P. English

Download or read book Information Quality Applied written by Larry P. English and published by Wiley. This book was released on 2009-10-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to apply data quality management techniques to marketing, sales, and other specific business units Author and information quality management expert Larry English returns with a sequel to his much-acclaimed book, Improving Data Warehouse and Business Information Quality. In this new book he takes a hands-on approach, showing how to apply the concepts outlined in the first book to specific business areas like marketing, sales, finance, and human resources. The book presents real-world scenarios so you can see how to meld data quality concepts to specific business areas such as supply chain management, product and service development, customer care, and others. Step-by-step instruction, practical techniques, and helpful templates from the author help you immediately apply best practices and start modeling your own quality initiatives. Maintaining the quality and accuracy of business data is crucial; database managers are in need of specific guidance for data quality management in all key business areas Information Quality Applied offers IT, database, and business managers step-by-step instruction in setting up methodical and effective procedures The book provides specifics if you have to manage data quality in marketing, sales, customer care, supply chain management, product and service management, human resources, or finance The author includes templates that readers can put to immedate use for modeling their own quality initiatives A Companion Web site provides templates, updates to the book, and links to related sites

Quality Service Management

Author : John Maleyeff
Publisher : Routledge
ISBN 13 : 100058772X
Total Pages : 225 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Quality Service Management by : John Maleyeff

Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.

Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

Download Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company PDF Online Free

Author : Christopher K. Ahoy
Publisher : McGraw Hill Professional
ISBN 13 : 007160832X
Total Pages : 288 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company by : Christopher K. Ahoy

Download or read book Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company written by Christopher K. Ahoy and published by McGraw Hill Professional. This book was released on 2009-02-15 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

Business Process Benchmarking

Author : Robert C. Camp
Publisher : Vision Books Pvt, Limited
ISBN 13 : 9788170942757
Total Pages : 0 pages
Book Rating : 4.9/5 (427 download)

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Book Synopsis Business Process Benchmarking by : Robert C. Camp

Download or read book Business Process Benchmarking written by Robert C. Camp and published by Vision Books Pvt, Limited. This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Practitioner's Guide to Data Quality Improvement

Author : David Loshin
Publisher : Elsevier
ISBN 13 : 9780080920344
Total Pages : 432 pages
Book Rating : 4.9/5 (23 download)

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Book Synopsis The Practitioner's Guide to Data Quality Improvement by : David Loshin

Download or read book The Practitioner's Guide to Data Quality Improvement written by David Loshin and published by Elsevier. This book was released on 2010-11-22 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practitioner's Guide to Data Quality Improvement offers a comprehensive look at data quality for business and IT, encompassing people, process, and technology. It shares the fundamentals for understanding the impacts of poor data quality, and guides practitioners and managers alike in socializing, gaining sponsorship for, planning, and establishing a data quality program. It demonstrates how to institute and run a data quality program, from first thoughts and justifications to maintenance and ongoing metrics. It includes an in-depth look at the use of data quality tools, including business case templates, and tools for analysis, reporting, and strategic planning. This book is recommended for data management practitioners, including database analysts, information analysts, data administrators, data architects, enterprise architects, data warehouse engineers, and systems analysts, and their managers. Offers a comprehensive look at data quality for business and IT, encompassing people, process, and technology. Shows how to institute and run a data quality program, from first thoughts and justifications to maintenance and ongoing metrics. Includes an in-depth look at the use of data quality tools, including business case templates, and tools for analysis, reporting, and strategic planning.

Achieving Excellence in Business

Author : Kenneth E. Ebel
Publisher : CRC Press
ISBN 13 : 9780824785222
Total Pages : 224 pages
Book Rating : 4.7/5 (852 download)

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Book Synopsis Achieving Excellence in Business by : Kenneth E. Ebel

Download or read book Achieving Excellence in Business written by Kenneth E. Ebel and published by CRC Press. This book was released on 1991-08-02 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book identifies basic quality precepts and provides succinct guidance on the process of developing effective quality management and a total quality culture of a business. It assists managers in ensuring the long-term success of their business.

Sustainable Quality

Author : Joseph Diele
Publisher : Business Expert Press
ISBN 13 : 1953349633
Total Pages : 171 pages
Book Rating : 4.9/5 (533 download)

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Book Synopsis Sustainable Quality by : Joseph Diele

Download or read book Sustainable Quality written by Joseph Diele and published by Business Expert Press. This book was released on 2021-01-12 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable? Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement.

Quality-Oriented Design of Business Processes

Author : Kai Mertins
Publisher : Springer Science & Business Media
ISBN 13 : 9780792384847
Total Pages : 222 pages
Book Rating : 4.3/5 (848 download)

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Book Synopsis Quality-Oriented Design of Business Processes by : Kai Mertins

Download or read book Quality-Oriented Design of Business Processes written by Kai Mertins and published by Springer Science & Business Media. This book was released on 1999-07-31 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design. Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes. The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.

Quality Management for Competitive Advantage in Global Markets

Author : Saiz-Álvarez, José Manuel
Publisher : IGI Global
ISBN 13 : 1799850374
Total Pages : 297 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Quality Management for Competitive Advantage in Global Markets by : Saiz-Álvarez, José Manuel

Download or read book Quality Management for Competitive Advantage in Global Markets written by Saiz-Álvarez, José Manuel and published by IGI Global. This book was released on 2020-09-04 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.

Doing Business in Emerging Markets

Author : Sudhir Rana
Publisher : Taylor & Francis
ISBN 13 : 1000434923
Total Pages : 250 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Doing Business in Emerging Markets by : Sudhir Rana

Download or read book Doing Business in Emerging Markets written by Sudhir Rana and published by Taylor & Francis. This book was released on 2021-09-27 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents a comprehensive analysis of the business, financial and economic aspects of emerging markets. Using case studies from India, Turkey, Bangladesh and Africa, it discusses themes such as megaprojects, infrastructure and sustainability; cross-border mergers and acquisitions; a new paradigm for educational markets; exports competitiveness; work engagement in service sector; mobile banking and crowdfunding; and venture capital flow into emerging economies, to focus on the trade, foreign investment, financial, and social progress of these economies. The chapters review the current state, learnings, changing scenarios, business practices, and financial and economic perspectives across emerging markets while examining progression, challenges and the way forward. With its rigorous approach and topical content, this book will be useful to scholars and researchers of management studies, business management, financial management, business economics, international business, finance and marketing, development studies and economics. It will also interest policymakers and practitioners in the field.

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Author : H. James Harrington
Publisher : McGraw Hill Professional
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness by : H. James Harrington

Download or read book Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness written by H. James Harrington and published by McGraw Hill Professional. This book was released on 1991-04-22 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: America is in trouble, there is no doubt about it. Here is perhaps the best proof: We are now experiencing the first generation in our history in which children will reach adulthood in a poorer economic climate than thatenjoyed by their parents.