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Author : Michele De Lucchi
Publisher :
ISBN 13 : 9788874627622
Total Pages : 160 pages
Book Rating : 4.6/5 (276 download)
Download or read book My Horrible Wonderful Clients written by Michele De Lucchi and published by . This book was released on 2015-11 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 304 pages
Book Rating : 4.3/5 (991 download)
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author : Richard S. Gallagher
Publisher : Amacom Books
ISBN 13 : 9780814473085
Total Pages : 262 pages
Book Rating : 4.4/5 (73 download)
Download or read book Great Customer Connections written by Richard S. Gallagher and published by Amacom Books. This book was released on 2006 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: "To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET.
Author : Amy Sparling
Publisher : Amy Sparling
ISBN 13 :
Total Pages : 134 pages
Book Rating : 4./5 ( download)
Download or read book Flirting with the Bad Boy written by Amy Sparling and published by Amy Sparling. This book was released on with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lanie plays by the rules. Working at the family business has her constantly under the watchful eyes of her three older brothers. If she breaks any rules, they’ll know about it. And if she dates someone they don’t approve of? Well, they won’t allow it. Now that she’s out of college, Lanie is tired of being treated like a kid. She decides to find a broody, bad influence and bring him home to the family. You know… just to annoy her brothers. She doesn’t expect to fall in love. Kris has been on more first dates than he cares to think about. Finding a date is easy, but wanting to go on a second one? Impossible. He just doesn’t feel anything with the women who flirt with him. He wants something real. Something worth fighting for. But when the cute girl who works at his supplier asks him on a fake date, he agrees to go along with it. Because after all, it’s not like he’d want a second date. Right? This sweet romance novel is the third in the Roca Springs series, a collection of heart-warming, page-turning full-length romances that all feature a strong love story and a happy ending. These books can be read in any order.
Author : Ellen M. Shapiro
Publisher : Simon and Schuster
ISBN 13 : 1581159544
Total Pages : 346 pages
Book Rating : 4.5/5 (811 download)
Download or read book The Graphic Designer's Guide to Clients written by Ellen M. Shapiro and published by Simon and Schuster. This book was released on 2012-02-07 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is the perfect volume for graphic designers who want real-life advice for long-term success. Renowned designer Ellen Shapiro reveals time-tested tricks of the trade-for making sure the clients you want to work with know about you, become your clients, and work with you productively. Then, in a series of one-on-one interviews, leading designers such as Milton Glaser, April Greiman, Mike Weymouth, Drew Hodges, Marc Gobé, and partners in Pentagram reveal their personal experiences and insights on how to uphold creative standards while fulfilling clients’ needs. Their advice will help you: identify what is distinct about your services; market yourself effectively; meet and court clients; learn the lingo of corporate strategy; make effective presentations; believe in the work you do and sell the work you believe in; obtain referrals from existing clients; keep clients coming back for more. CEOs and design managers from nineteen marketing- and design-savvy clients-such as Klein Bikes, The Knoll Group, Barnes & Noble, and Harvard-offer their own candid perspectives on the challenges, solutions, and triumphs of working with designers.
Whether you are courting your first clients or seeking fresh insights for achieving even greater success, you cannot afford to be without this crucial resource.
Author : Grace Smith
Publisher : Da Capo Lifelong Books
ISBN 13 : 073821972X
Total Pages : 288 pages
Book Rating : 4.7/5 (382 download)
Download or read book Close Your Eyes, Get Free written by Grace Smith and published by Da Capo Lifelong Books. This book was released on 2018-07-17 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Grace has a gift of helping others harness their own power to achieve what they really want. If you've been hitting a wall in your life, it's time to turn to Grace for a breakthrough."--Jessica Ortner, New York Times bestselling author of The Tapping Solution for Weight Loss & Body Confidence Forget what you think you know about hypnosis and learn why it is the hottest "new" technique for personal development. More and more studies are showing that hypnosis can help ease everyday stress and anxiety, as well as promote powerful healing, from our worst habits to our deepest fears. Now, Grace Smith shares her groundbreaking self- hypnosis techniques that she uses to great success with her clients to help them practice "meditation with a goal." You'll learn how the deeply relaxed state of hypnosis will allow you to access old patterns of behavior in order to transform them once and for all. You'll discover: What hypnosis is--and what it's not The real power of your subconscious mind Simple practices to help easy anxiety, boost self-confidence, quit procrastinating, overcome emotional eating, and more
Author : Denny Geurink
Publisher : Strategic Book Publishing
ISBN 13 : 1628578882
Total Pages : 279 pages
Book Rating : 4.6/5 (285 download)
Download or read book Land of the Bear written by Denny Geurink and published by Strategic Book Publishing. This book was released on 2014 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fascinating book relates all the excitement, mystery, danger, and adventure of living and traveling in Siberia. It all started back in 1991, when I received an invitation via the Gorbachev government, in conjunction with a mining company working with the Soviet Union, to visit, write about, photograph, and film what the country had to offer American tourists and hunters. This was the era of "Glasnost" and "Perestroika." Gorbachev wanted to bring in American tourists to bolster the sagging economy. That first expedition led to 22 years traveling back and forth to the former Soviet Union - now Russia - where I hung out with the KGB, met numerous dignitaries, and lived in tents and trappers' cabins in Siberia with the local natives. We were attacked by bears, wild boars, and moose! Among those traveling with me were Apollo Astronaut Jim McDivitt, who was stalked by a Russian bear, and a four-star air force general, Earl O'Loughlin, who used to fly spy plane missions over the former Soviet Union. This made for a very interesting confrontation with the KGB. During my time in Siberia, I got to know many of the native people, who relayed numerous sad and harrowing stories of encounters with giant bears. The book is jam-packed with historical perspective of what was happening at this time in Russia, including how the people lived, worked, survived, and what they thought of Americans. While framed by hunting, this book is as much about the people and the culture of Siberia. About the Author Now retired, Michigan native Denny Geurink was previously a teacher and the Midwest editor for Field & Stream magazine. He wrote a weekly newspaper outdoor column for nearly forty years. Publisher's website: http: //sbprabooks.com/DennyGeurink
Author : Joshua Thomas
Publisher : Xlibris Corporation
ISBN 13 : 1664105069
Total Pages : 269 pages
Book Rating : 4.6/5 (641 download)
Download or read book Good Psych - Bad Psych written by Joshua Thomas and published by Xlibris Corporation. This book was released on 2021-05-23 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his first book, Joshua Thomas expertly explains the dangers lurking within modern Mental Health Services and guides you towards sound and useful Psychological Therapy. The author has distilled hidden problems, including the awful lack of regulation, the dash for cash, the disregard for you as an individual, and the use of bad science to justify Bad Psych. The author also describes what makes a Good Psychologist and Good Psychology, so you can get Good Psych, the therapy that does you good. At the core of the book is a fearless insight into real therapy with real case studies. Each case provides unique insights into the murky world of psychological therapy. “A refreshingly honest appraisal of the dysregulated mental health services that the public and practitioners are faced with. Essential reading for individuals and families to increase their chances of connecting with the right psychology practitioner and avoiding poor practices. Interestingly, the book is a useful text for new and established psychologists in appreciating and assessing their own readiness to provide good therapy.” - Dr Jake Anderson, B.B.Ns, Ph.D, M.Psych (Clinical)
Author : Donald W. Blohowiak
Publisher : Penguin
ISBN 13 : 9780028619538
Total Pages : 366 pages
Book Rating : 4.6/5 (195 download)
Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
Author : Dueep Jyot Singh
Publisher : Mendon Cottage Books
ISBN 13 : 1311337261
Total Pages : 70 pages
Book Rating : 4.3/5 (113 download)
Download or read book The Great Banking Scam - Is the American Banking System Stealing Your Money? written by Dueep Jyot Singh and published by Mendon Cottage Books. This book was released on 2016-03-20 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: Table of Contents Introduction The Great Credit Card Scam Interest Rates in China China Interest Rates Japanese Banking Interest Rates Japan Interest Rates UK Bank InterestRrates United Kingdom Interest Rates United States Interest Rates Middle East banking rates India Banking Rates India Interest Rates Buy Now Pay Later/Credit Cards During the Great Depression Debt Consolidation The Great Loan Scam The PayPal Interest Scam The Great Safe/Bank Locker Scam How Safe Is Your Safe? Conclusion Authors Bio Publisher Introduction I got this idea as an eye-opener about American banking processes and systems and their comparison with other systems all over the world, when I was speaking to my publisher, Mr. Davidson about the amount of interest being paid by American banks to their account holders. When he said 0.25%. I was shocked. Literally open mouthed. For a moment I thought 25%, which was pretty high and in keeping with the prosperous state of American finances and economy as seen through the rest of the world. But when I saw the decimal point, it was – I Do Not Believe That. In America? Not even 2.5%? The rest of the world looks up to America as one of the great financial leaders of the world. However, Americans do not know that for more than 250 years, they are being regularly stolen from, by their own bankers because naturally the bankers are not going to educate them or inform them about the unethical banking practices practiced down the generations, and they have been getting away with that with impunity. This book is an eye-opener, written by an ex-banker, So Friends, Brothers, Americans, lend me thy ears, I come not to praise your banking system, but to bury it. In this book, you are going to get to know all about America’s history of banking, this system’s encouragement of your reliance on credit cards, depth, consolidation, mortgage system, and other practices, which you have taken for granted because your parents and their parents and their parents did that.
Author : Jenny Rogers
Publisher : Kogan Page Publishers
ISBN 13 : 0749462817
Total Pages : 224 pages
Book Rating : 4.7/5 (494 download)
Download or read book Great Answers to Tough CV Problems written by Jenny Rogers and published by Kogan Page Publishers. This book was released on 2011-09-03 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do I find out what the employer really wants? How do I get noticed when applying online? How can I keep it to 2-3 pages? What is 'CV Language' and how can I learn it? How do I get around the obstacle of something embarrassing in my CV (eg dismissal or unemployment)? What about social networks? What if I seem over- or under-qualified for the job? Great Answers to Tough CV Problems will help you solve these and many more of the burning questions that face today's job seeker. Perhaps you want a career change, have been job-hopping for some time or are returning to work after a career break? Jenny Rogers examines the potential pitfalls across a range of common job-hunting situations and shows how to put together a CV that will make the most of your skills and experience, make an impression and secure that all-important job interview. Online supporting resources for this book include downloadable sample CVs.
Author : Michael Larsen
Publisher : Sourcebooks, Inc.
ISBN 13 : 1402234031
Total Pages : 338 pages
Book Rating : 4.4/5 (22 download)
Download or read book How to Get a Literary Agent written by Michael Larsen and published by Sourcebooks, Inc.. This book was released on 2006-04-01 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a top literary agent who gives writers an insider's view of how to find and work with an agent throughout the process of getting published. Includes: -- How to know that you're ready for an agent -- 7 ways to find an agent -- Writing a cover letter that grabs attention -- What to do with an agent once you've got one -- What you can expect and what you'd better not hope for -- Making sure this is the right agent for you -- Congratulations, now you have an agent AND an editor -- How to avoid the 7 worst pitfalls for aspiring writers -- And much, much more. In today's highly competitive publishing industry, literary agents are more important than ever. Whether you write fiction or non-fiction, reference or children's books, here is everything you need to know about using an agent to launch and sustain your literary career.a
Author : Michael Dodd
Publisher : John Wiley & Sons
ISBN 13 : 0857086413
Total Pages : 312 pages
Book Rating : 4.8/5 (57 download)
Download or read book Great Answers to Tough Questions at Work written by Michael Dodd and published by John Wiley & Sons. This book was released on 2016-05-24 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: SHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARD The essential guide to turning tough questions into positive opportunities Difficult questions can be thrown at you from your first job interview through to challenges you get when you’ve made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities. Great Answers to Tough Questions at Work promotes a confident 'win-win-win' mindset for questioner, answerer and wider audiences beyond. Author Michael Dodd provides golden formulae and proven strategies for constructing inspirational answers—however challenging, vicious, tricky or stupid the question. He outlines simple but successful techniques for dealing with the kind of nightmare questions which all ambitious people in the workplace have to face along their journey, whatever stage of their career. Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers.
Author :
Publisher :
ISBN 13 :
Total Pages : 1150 pages
Book Rating : 4.3/5 (21 download)
Download or read book Harper's Bazaar written by and published by . This book was released on 1928 with total page 1150 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Caroll Simpson
Publisher : Harbour Publishing
ISBN 13 : 1550179950
Total Pages : 289 pages
Book Rating : 4.5/5 (51 download)
Download or read book Alone in the Great Unknown written by Caroll Simpson and published by Harbour Publishing. This book was released on 2023-04-11 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inspiring story of how an urban woman came to own and operate a remote fishing lodge nestled deep in the British Columbian wilderness. When Caroll Simpson fell in love with a cabin located on pristine Babine Lake in BC, many miles away from her home in Washington State, she knew her life was about to change. After convincing her husband to abandon their dream of living aboard a sailboat, they began the complicated process of buying the lodge and moving north. For two years, their adventure was a blissful dream. Then, tragedy struck. Following the sudden death of her husband, Simpson was forced to decide her next move alone, amidst deep grief—would she sell the lodge, or would she stay, continuing the process of pursuing Canadian citizenship and running this remote lodge by herself? No easy feat, given accessing the lodge in summer required a forty-mile round trip by boat and, in the winter, a passage on an ice breaker barge and a treacherous snowshoe trek. This heartfelt memoir tells Simpson's story—of living in the remote wilderness and managing the lodge, becoming an accidental environmental activist, fending off wild animals, working as an angling guide and finally, at the height of her career, fighting off a proposed mining operation and participating in the development of a government land plan as a spokesperson for the wilderness tourism industry.
Author : Robert Solomon
Publisher : John Wiley & Sons
ISBN 13 : 111922828X
Total Pages : 260 pages
Book Rating : 4.1/5 (192 download)
Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Author : Judith Rivera Rosso
Publisher : Balboa Press
ISBN 13 : 1452591652
Total Pages : 180 pages
Book Rating : 4.4/5 (525 download)
Download or read book The Great Joy of Healing Past Lives written by Judith Rivera Rosso and published by Balboa Press. This book was released on 2014-03-10 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: ...insights, wisdom, and methodologies for healing past life experiences in a beautiful and remarkable way. Lindsay Kenny, EFT Master-Trainer There is gold between the covers of The Great Joy of Healing Past Lives and it gets an absolute and unequivocal yes from meread it! Bennie Naud, Master Trainer, EFT and Matrix Reimprinting Is Death the End of Us? Many modern teachers, physicians, psychiatrists, psychologists and scientists are joining some of historys greatest thinkers to affirm that we are timeless. Our lives do continue. Learn how to revisit past lives to free yourself and others of trauma from the distant past for greater health and happiness, now and in the future.
