Service Management

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Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Service Management by : Richard Normann

Download or read book Service Management written by Richard Normann and published by . This book was released on 1991-05-03 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.

Business Market Management (B2B): Understanding, Creating, and Delivering Value

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Publisher : Pearson Education India
ISBN 13 : 9788131731635
Total Pages : 488 pages
Book Rating : 4.7/5 (316 download)

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Book Synopsis Business Market Management (B2B): Understanding, Creating, and Delivering Value by : Anderson James C.

Download or read book Business Market Management (B2B): Understanding, Creating, and Delivering Value written by Anderson James C. and published by Pearson Education India. This book was released on 2011 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Business Relationships

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Publisher : John Wiley & Sons
ISBN 13 : 047072109X
Total Pages : 261 pages
Book Rating : 4.4/5 (77 download)

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Book Synopsis Managing Business Relationships by : David Ford

Download or read book Managing Business Relationships written by David Ford and published by John Wiley & Sons. This book was released on 2011-09-26 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: No company is an island in the world of business. Each company is locked into a complex network of relationships with its customers, suppliers and other counterparts. What happens in these relationships is critical to the success of any business. Managing a company's relationships and its position in the network is a central, but often misunderstood aspect of business. This new edition of Managing Business Relationships aims to help managers and students understand the reality of business networks and how to manage in them. It has been entirely rewritten to include the latest thinking and research from the IMP (Industrial Marketing and Purchasing) Group and includes new chapters on Intermediation in Business Networks, the Economics of Business Relationships and the Practice of Business Networking. Features: • Provides a structured way to understand business networks and their meaning for the practicing manager. • Offers a complete analysis of management in different relationships including those with customers, suppliers, distributors and development counterparts. • Presents a practical analysis of the problems and choices that managers face in developing and changing their relationships and a guide to the critical skills of business networking. The book is vital reading for students of business marketing, purchasing, business networks and relationship management. It is also a valuable resource for all managers operating in business networks, including those in marketing, purchasing, strategy, technical development and distribution.

Business Process Change

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Publisher : Morgan Kaufmann
ISBN 13 : 012800522X
Total Pages : 525 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Business Process Change by : Paul Harmon

Download or read book Business Process Change written by Paul Harmon and published by Morgan Kaufmann. This book was released on 2014-04-26 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: - How to develop business models and business process architecture - How to integrate decision management models and business rules - New material on service processes and on dynamic case management - Learn to integrate various approaches in a broad business process management approach - Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma - Learn how all the different process elements fit together in this best first book on business process, now completely updated - Tailor the presented methodology, which is based on best practices, to your organization's specific needs - Understand the human aspects of process redesign - Benefit from all new detailed case studies showing how these methods are implemented

MANAGEMENT, THIRD EDITION

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Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 9388028058
Total Pages : 546 pages
Book Rating : 4.3/5 (88 download)

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Book Synopsis MANAGEMENT, THIRD EDITION by : SATYA RAJU, R.

Download or read book MANAGEMENT, THIRD EDITION written by SATYA RAJU, R. and published by PHI Learning Pvt. Ltd.. This book was released on 2018-07-25 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive text providing clear insight into the principles and practices of management with real-life examples and cases, now in its third edition, updates and revise chapters in lights of recent advances in the area. It discusses whole gamut of management beginning from its introduction, evolution, communication to the latest powerful and necessary tools such as QMS and Six Sigma, which are used to drive quality improvement in a company. KEY FEATURES • Case studies at the end of each chapter with related thought-provoking discussion questions. • Clearly labelled, self-explanatory diagrams and tables to support concept. • Review Questions, Chapter Summary, Glossary and List of Abbreviations. WHAT IS NEW TO THIS EDITION • Introduces strategies and issues of Corporate Respect and Corporate Social Responsibilities. • Incorporates a new chapter on ‘Six Sigma’ and revised chapters on Management and Society, TQM and QMS. • Includes several new case studies to give hands-on experience and professional orientation to the students. TARGET AUDIENCE • BBA/MBA • B.Com/M.Com

Uncommon Service

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Publisher : Harvard Business Press
ISBN 13 : 1422133311
Total Pages : 262 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Uncommon Service by : Frances X. Frei

Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.

Business Valuation

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Publisher : John Wiley & Sons
ISBN 13 : 0470178663
Total Pages : 291 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Business Valuation by : Z. Christopher Mercer

Download or read book Business Valuation written by Z. Christopher Mercer and published by John Wiley & Sons. This book was released on 2007-09-24 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Business Valuation: An Integrated Theory, 2nd Edition "The Second Edition of Business Valuation: An Integrated Theory manages to present the theoretical analysis of valuation from the first edition and expand on that discussion by providing additional guidance on implementing the relevant valuation theories, notably in its expanded discussion of the Quantitative Marketability Discount Model." —Dr. David Tabak, NERA Economic Consulting Your Essential Valuations Reference Whether you are an accountant, auditor, financial planner, or attorney, Business Valuation: An Integrated Theory, 2nd Edition enables you to understand and correctly apply fundamental valuation concepts. Thoroughly revised and expanded, the Second Edition demystifies modern valuation theory, bringing together various valuation concepts to reveal a comprehensive picture of business valuation. With the implementation of new accounting pronouncements mandating the recognition of numerous assets and liabilities at fair value, it has become critical for CPAs charged with auditing financial statements to understand valuation concepts. With thoughtful and balanced treatment of both theory and application, this essential guide reveals: The "GRAPES of Value"-Growth, Risk and Reward, Alternative Investments, Present Value, Expectations, and Sanity The relationship between the Gordon Model and the discounted cash flow model of valuation The basis for commonly applied, but commonly misunderstood valuation premiums and discounts A practical perspective on the analysis of potential business acquisitions Grounded in the real world of market participants, Business Valuation, 2nd Edition addresses your need to understand business valuation, providing a means of articulating valuation concepts to help you negotiate value-enhancing transactions. If you want to get back to valuation basics, this useful reference will become your guide to defining the various levels of value and developing a better understanding of business appraisal reports.

Health Fitness Management

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Publisher : Human Kinetics
ISBN 13 : 1492582506
Total Pages : 408 pages
Book Rating : 4.4/5 (925 download)

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Book Synopsis Health Fitness Management by : Mike Bates

Download or read book Health Fitness Management written by Mike Bates and published by Human Kinetics. This book was released on 2018-11-15 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Fitness Management, Second Edition, provides an in-depth picture of the varied and rewarding role of the health and fitness club manager. With contributions from leading experts in the fitness industry, several new chapters, a more practical emphasis, enhanced features, and the addition of instructor resources, this second edition is the most authoritative and field-tested guide to management success. Whether soothing disgruntled members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers require the right mix of skills and flexibility to support the success and continued growth of their clubs. Both aspiring and practicing club managers can rely on Health Fitness Management to help them acquire and improve their management skills across all areas: Human resources: Understand the importance of organizational development and the payoffs of thoughtful staff recruitment, training, development, retention, and compensation. Sales and marketing: Discover new ways to attract and retain members and increase profitability with the right mix of products and services. Financial management: Learn how to read financial statements and understand and control the risks associated with running a fitness club. Facility maintenance: Implement systems to ensure the upkeep and safety of the facility and its equipment. Program evaluation: Determine the “fitness level” of the club and its programs, capitalize on strengths, and find solutions to improve weak areas. Industry perspective: Understand the history of health and fitness management, its present status, and future trends. Health Fitness Management, Second Edition, has been fully updated and organized for maximum retention and easy reference. Each chapter begins with "Tales From the Trenches," a real-life example that clearly illustrates the chapter’s theoretical focus. Special “The Bottom Line” segments sum up the key points of the chapters in an applied context so readers can see exactly how the information is applied on the job. Learning objectives, key terms, and a list of references and recommended reading round out each chapter to make the material even more comprehensive to students, and a new instructor guide and test package make the text ideal for instructors teaching a course. Practitioners will find the added bonus of many time-saving reproducible forms, including a sample membership agreement, an equipment maintenance form, and a guest registration and exercise waiver. Written by industry experts with more than 300 combined years of experience, Health Fitness Management, Second Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs. Enhanced with practical scenarios and applied knowledge, it provides a solid foundation for students preparing for a management career in the health and fitness industry and serves as an essential reference for professionals already enjoying the challenges and opportunities of club management. For information on system requirements or accessing an E-book after purchase, click here.

Facilities Management and the Business of Managing Assets

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Publisher : Routledge
ISBN 13 : 1134477864
Total Pages : 136 pages
Book Rating : 4.1/5 (344 download)

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Book Synopsis Facilities Management and the Business of Managing Assets by : Danny Then Shiem-Shin

Download or read book Facilities Management and the Business of Managing Assets written by Danny Then Shiem-Shin and published by Routledge. This book was released on 2004-08-15 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover why and how to use facility assets to achieve business goals and strategies by aligning them as a resource.

Decision Support, Analytics, and Business Intelligence, Third Edition

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Publisher : Business Expert Press
ISBN 13 : 1631573926
Total Pages : 244 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Decision Support, Analytics, and Business Intelligence, Third Edition by : Daniel J. Power

Download or read book Decision Support, Analytics, and Business Intelligence, Third Edition written by Daniel J. Power and published by Business Expert Press. This book was released on 2017-06-08 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rapid technology change is impacting organizations large and small. Mobile and Cloud computing, the Internet of Things (IoT), and “Big Data” are driving forces in organizational digital transformation. Decision support and analytics are available to many people in a business or organization. Business professionals need to learn about and understand computerized decision support for organizations to succeed. This text is targeted to busy managers and students who need to grasp the basics of computerized decision support, including: What is analytics? What is a decision support system? What is “Big Data”? What are “Big Data” business use cases? Overall, it addresses 61 fundamental questions. In a short period of time, readers can “get up to speed” on decision support, analytics, and business intelligence. The book then provides a quick reference to important recurring questions.

Managing Suicidal Risk

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Publisher : Guilford Publications
ISBN 13 : 1462526918
Total Pages : 290 pages
Book Rating : 4.4/5 (625 download)

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Book Synopsis Managing Suicidal Risk by : David A. Jobes

Download or read book Managing Suicidal Risk written by David A. Jobes and published by Guilford Publications. This book was released on 2016-06-20 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has been replaced by Managing Suicidal Risk, Third Edition, ISBN 978-1-4625-5269-6.

Management

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Publisher : Routledge
ISBN 13 : 1000035417
Total Pages : 1328 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Management by : Doede Keuning

Download or read book Management written by Doede Keuning and published by Routledge. This book was released on 2019-11-18 with total page 1328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive introduction to the field of management for all students new to the area Looking at leading international Companies the book draws on a variety of managerial and organisational models Looks at leading international companies and draws on a variety of managerial and organisational models

IT Service Management

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Publisher : BCS, The Chartered Institute for IT
ISBN 13 : 9781780173184
Total Pages : 226 pages
Book Rating : 4.1/5 (731 download)

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Book Synopsis IT Service Management by : John Sansbury

Download or read book IT Service Management written by John Sansbury and published by BCS, The Chartered Institute for IT. This book was released on 2016-03-21 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

Monthly Catalogue, United States Public Documents

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Publisher :
ISBN 13 :
Total Pages : 708 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Monthly Catalogue, United States Public Documents by :

Download or read book Monthly Catalogue, United States Public Documents written by and published by . This book was released on 1982 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Family Business

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Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (87 download)

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Book Synopsis Family Business by : Ernesto J. Poza

Download or read book Family Business written by Ernesto J. Poza and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Business of Venture Capital

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Publisher : John Wiley & Sons
ISBN 13 : 1119639700
Total Pages : 551 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis The Business of Venture Capital by : Mahendra Ramsinghani

Download or read book The Business of Venture Capital written by Mahendra Ramsinghani and published by John Wiley & Sons. This book was released on 2021-01-12 with total page 551 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new edition of the definitive guide for venture capital practitioners—covers the entire process of venture firm formation & management, fund-raising, portfolio construction, value creation, and exit strategies Since its initial publication, The Business of Venture Capital has been hailed as the definitive, most comprehensive book on the subject. Now in its third edition, this market-leading text explains the multiple facets of the business of venture capital, from raising venture funds, to structuring investments, to generating consistent returns, to evaluating exit strategies. Author and VC Mahendra Ramsinghani who has invested in startups and venture funds for over a decade, offers best practices from experts on the front lines of this business. This fully-updated edition includes fresh perspectives on the Softbank effect, career paths for young professionals, case studies and cultural disasters, investment models, epic failures, and more. Readers are guided through each stage of the VC process, supported by a companion website containing tools such as the LP-GP Fund Due Diligence Checklist, the Investment Due Diligence Checklist, an Investment Summary format, and links to white papers and other industry guidelines. Designed for experienced practitioners, angels, devils, and novices alike, this valuable resource: Identifies the key attributes of a VC professional and the arc of an investor’s career Covers the art of raising a venture fund, identifying anchor investors, fund due diligence, negotiating fund investment terms with limited partners, and more Examines the distinct aspects of portfolio construction and value creation Balances technical analyses and real-world insights Features interviews, personal stories, anecdotes, and wisdom from leading venture capitalists The Business of Venture Capital, Third Edition is a must-read book for anyone seeking to raise a venture fund or pursue a career in venture capital, as well as practicing venture capitalists, angel investors or devils alike, limited partners, attorneys, start-up entrepreneurs, and MBA students.

The Standard for Portfolio Management

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Publisher : Project Management Institute
ISBN 13 : 1628253967
Total Pages : 186 pages
Book Rating : 4.6/5 (282 download)

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Book Synopsis The Standard for Portfolio Management by :

Download or read book The Standard for Portfolio Management written by and published by Project Management Institute. This book was released on 2017-11-15 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Standard for Portfolio Management – Fourth Edition has been updated to best reflect the current state of portfolio management. It describe the principles that drive accepted good portfolio management practices in today's organizations. It also expands the description of portfolio management to reflect its relation to organizational project management and the organization.