Managing Business Relationships

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Managing Business Relationships

Author : David Ford
Publisher : John Wiley & Sons
ISBN 13 : 047072109X
Total Pages : 261 pages
Book Rating : 4.4/5 (77 download)

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Book Synopsis Managing Business Relationships by : David Ford

Download or read book Managing Business Relationships written by David Ford and published by John Wiley & Sons. This book was released on 2011-09-26 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: No company is an island in the world of business. Each company is locked into a complex network of relationships with its customers, suppliers and other counterparts. What happens in these relationships is critical to the success of any business. Managing a company's relationships and its position in the network is a central, but often misunderstood aspect of business. This new edition of Managing Business Relationships aims to help managers and students understand the reality of business networks and how to manage in them. It has been entirely rewritten to include the latest thinking and research from the IMP (Industrial Marketing and Purchasing) Group and includes new chapters on Intermediation in Business Networks, the Economics of Business Relationships and the Practice of Business Networking. Features: • Provides a structured way to understand business networks and their meaning for the practicing manager. • Offers a complete analysis of management in different relationships including those with customers, suppliers, distributors and development counterparts. • Presents a practical analysis of the problems and choices that managers face in developing and changing their relationships and a guide to the critical skills of business networking. The book is vital reading for students of business marketing, purchasing, business networks and relationship management. It is also a valuable resource for all managers operating in business networks, including those in marketing, purchasing, strategy, technical development and distribution.

Managing Business Relationships

Author : David Ford
Publisher : Wiley Global Education
ISBN 13 : 1118389816
Total Pages : 254 pages
Book Rating : 4.1/5 (183 download)

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Book Synopsis Managing Business Relationships by : David Ford

Download or read book Managing Business Relationships written by David Ford and published by Wiley Global Education. This book was released on 2014-09-23 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: No company is an island in the world of business. Each company is locked into a complex network of relationships with its customers, suppliers and other counterparts. What happens in these relationships is critical to the success of any business. Managing a company's relationships and its position in the network is a central, but often misunderstood aspect of business. This new edition of Managing Business Relationships aims to help managers and students understand the reality of business networks and how to manage in them. It has been entirely rewritten to include the latest thinking and research from the IMP (Industrial Marketing and Purchasing) Group and includes new chapters on Intermediation in Business Networks, the Economics of Business Relationships and the Practice of Business Networking. Features: • Provides a structured way to understand business networks and their meaning for the practicing manager. • Offers a complete analysis of management in different relationships including those with customers, suppliers, distributors and development counterparts. • Presents a practical analysis of the problems and choices that managers face in developing and changing their relationships and a guide to the critical skills of business networking. The book is vital reading for students of business marketing, purchasing, business networks and relationship management. It is also a valuable resource for all managers operating in business networks, including those in marketing, purchasing, strategy, technical development and distribution.

Managing Business Relationships

Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (135 download)

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Book Synopsis Managing Business Relationships by :

Download or read book Managing Business Relationships written by and published by . This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Business Relationships that Last

Author : Ed Wallace
Publisher : Greenleaf Book Group
ISBN 13 : 1608320014
Total Pages : 218 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis Business Relationships that Last by : Ed Wallace

Download or read book Business Relationships that Last written by Ed Wallace and published by Greenleaf Book Group. This book was released on 2009 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that relationships are critical to business success, but no-one has provided a simple system to turn contacts and acquaintances into valuable assets -- until now. The first systematic program for advancing business relationships. In five easy-to-follow steps, the book shows how to transform any casual business relationship into a valuable source for revenue, leads, and advice. Ed Wallace combines memorable anecdotes with a clear theoretical framework that shows individuals how to leverage their hard business skills with the often-overlooked soft skills of rela-tionship building. Surveyed executives say they need this book. In a recent survey, 88 percent of executives indicated that the strength of their client, cus-tomer, and referral relationships was critical to achieving their goals each year. But only 25 percent of those same executives said they had a formal process for planning, managing, and growing business relation-ships and 73 percent of the group surveyed said they would be very interested in reading a book on this topic. This book delivers the process that so many people and organisations need.

Managing Strategic Relationships

Author : Leonard Greenhalgh
Publisher : Simon and Schuster
ISBN 13 : 0743213726
Total Pages : 562 pages
Book Rating : 4.7/5 (432 download)

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Book Synopsis Managing Strategic Relationships by : Leonard Greenhalgh

Download or read book Managing Strategic Relationships written by Leonard Greenhalgh and published by Simon and Schuster. This book was released on 2001-08-01 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contrary to the gospel of a century of management thinkers, the primary job of the manager is no longer to plan, organize, direct, or control, asserts management expert Leonard Greenhalgh. Instead, he argues, today's successful managers are primarily negotiators who are judged on their ability to foster, coach, protect, and support collaborative relationships -- and manage conflict -- with peers, workers, bosses, suppliers, customers, regulators, competitors, and stakeholders. In one of the most comprehensive analyses of business relationships ever written, Greenhalgh shows how relationships -- not technology or "know-how" -- are the foundation of the new extended enterprise. In immensely readable prose, he describes how companies have moved beyond adversarial relationships of command-and-control hierarchies to a new communal world in which internal networks of autonomous professionals and external networks of collaborating organizations compete against rival networks. In order to manage, managers must acquire a whole new set of negotiating skills, he argues. Traditional negotiating techniques promoted winning and self-interest, leaving a wake of bitterness and acrimony. Here Greenhalgh introduces for the first time a brilliant concept he calls "Commonwealth," which promotes ongoing relationships and the common interest. Using scores of detailed case studies and examples, he offers a set of cutting-edge tools managers can apply immediately to repair and improve relationships between people at all levels of responsibility, between groups, between organizations themselves, and between personalities involving gender differences. Timely, stimulating, and powerful, Managing Strategic Relationships is essential reading for every manager who hopes to succeed in the organization of today.

Partnering with the Frenemy

Author : Sandy Jap
Publisher : FT Press
ISBN 13 : 0134386930
Total Pages : 314 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Partnering with the Frenemy by : Sandy Jap

Download or read book Partnering with the Frenemy written by Sandy Jap and published by FT Press. This book was released on 2015-11-28 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Selected as a finalist for the 2018 Leonard L. Berry Marketing Book Award! Why do crucial business partnerships and alliances fail so often and how can you keep it from happening to you? Partnering with the Frenemy answers these questions, helping you anticipate, prevent, and solve the problems that lead close business relationships to implode. Drawing on cutting-edge research, Sandy Jap illuminates the widespread “frenemy” phenomenon in organizational partnerships, where partners who start as non-competitive “friends” become “enemies” over time. She identifies key economical and structural causes of “frenemization,” in which success creates imbalances in power dynamics, leading partners to generate resentment, contempt, and often direct competition. She also illuminates crucial social causes for partnership failure, where seemingly innocuous acts of interpersonal opportunism and “sins of omission” gradually poison collaboration. To support her insights, she offers numerous case studies, both ongoing and historical, including Samsung/Google, Martha Stewart/Macy’s, Oracle/Sun Microsystems, Best Buy/Apple, Calvin Klein/Warnaco, and Nike/Footlocker. Most important, she offers specific recommendations for avoiding problems, revitalizing weakening partnerships, and recognizing when a partnership can’t be saved. IT’S NOT JUST ABOUT CONTRACTS AND MONEY Understand how to better manage emotions, suspicions, and expectations from Day 1 WHAT YOU CAN LEARN FROM OTHERS’ FAILING PARTNERSHIPS Anticipate, prevent, and mitigate the core causes of business relationship failure RECOGNIZE PARTNERING “OPPORTUNISM” BEFORE IT DESTROYS COLLABORATION Fix partnering problems while you still can IT’S NOT A MARRIAGE: HOW TO BECOME COMFORTABLE SAYING GOODBYE Know when to end a partnership, and how to part as “friends”

Managing Customer Experience and Relationships

Author : Martha Rogers
Publisher : John Wiley & Sons
ISBN 13 : 1119815347
Total Pages : 517 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Managing Customer Experience and Relationships by : Martha Rogers

Download or read book Managing Customer Experience and Relationships written by Martha Rogers and published by John Wiley & Sons. This book was released on 2022-04-19 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world’s leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to “treat different customers differently.” This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.

Be Kind, Not Nice

Author : Marcia Sirota
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781540873651
Total Pages : 210 pages
Book Rating : 4.8/5 (736 download)

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Book Synopsis Be Kind, Not Nice by : Marcia Sirota

Download or read book Be Kind, Not Nice written by Marcia Sirota and published by Createspace Independent Publishing Platform. This book was released on 2016-12-30 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you frustrated in your relationships? Are you an employee, manager or boss? Are you parent, teacher or caregiver? Are you a sibling, friend or part of a couple? In this book, Dr. Marcia Sirota gives you the straight talk with real-life stories, deep psychological insights and practical, easy-to-apply tools to rebuild your self-esteem and stop trying so hard to make other people happy. In Be Kind, Not Nice, you'll discover how: To escape the vicious circle of people pleasing, being mistreated, frustration and addiction To become a more compassionate, kind person To love and accept yourself first To take better care of yourself and live a more authentic, empowered life To create positive, successful relationships at home, school and work If you're a people-pleaser and can't stop being nice, this book is for you. We use words like kindness and nice every day without ever really thinking about what they may actually mean. By deconstructing two seemingly simple words in an attempt to define them, this book opens a doorway to a deep meditation on self-forgiveness, healing and true personal potential. - Jeff de Boer, metal artist and creator of suits of armour for mice Every page of Dr. Marcia Sirota's new book reflects her own intelligence and compassion. Be Kind, Not Nice offers the kind of encouragement we all need - not rooted in fantasy or wishful thinking, but based in a truth that is unlocked with greater understanding of ourselves and our own potential. You are amazing, and Dr. Sirota can prove it. - David Hopkins, author of We Miss All the Great Parties Finally, a book that champions your success. Don't miss out on even one more day of getting all you want in life.

Business Relationship Management

Author : Robbie Wheeler
Publisher : Robbie Wheeler
ISBN 13 : 9781637327364
Total Pages : 96 pages
Book Rating : 4.3/5 (273 download)

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Book Synopsis Business Relationship Management by : Robbie Wheeler

Download or read book Business Relationship Management written by Robbie Wheeler and published by Robbie Wheeler. This book was released on 2020-11-15 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Relationship Management: Relationship Management is the solution for getting to know your customers and developing your business.

Business Network Transformation

Author : Jeffrey Word
Publisher : John Wiley & Sons
ISBN 13 : 0470528346
Total Pages : 305 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Business Network Transformation by : Jeffrey Word

Download or read book Business Network Transformation written by Jeffrey Word and published by John Wiley & Sons. This book was released on 2009-08-17 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order to defend themselves against commoditization and disruptive innovation, leading companies are now gaining competitive advantage through networked business models and tapping into talent from outside their company. Rather than implementing rigid "built-to-last" processes, organizations are now constructing more fluid "built-to-adapt" networks in which each member focuses on its differentiation and relies increasingly on its partners, suppliers, and customers to provide the rest. With contributions by the biggest names in business network transformation, this book offers cutting edge research and an in-depth exploration of critical topics such as customer value, supply networks, product leadership, global processes, operations, innovation, relationship management, and IT. The book also provides practical guidance for successfully engaging in BNT, and is filled with illustrative case studies from some of the world’s largest and most successful companies. It contains the vital information business leaders need to enable their companies to deliver faster innovation to customers at lower cost by sharing investments, assets, and ideas across their business networks. An essential resource for all business leaders, Business Network Transformation shows how to transform any business network to achieve competitive advantage and increase the bottom line. Contributors include Geoffrey Moore, Philip Lay, Marco Iansiti, Mohan Sawhney, Ranjay Gulati, David Kletter, Venkat Venkatraman, John Hagel III, John Seely Brown, Gautam Kasthurirangan, Randall Russell, Henry Chesbrough, Jeffrey Dyer, and Andrew McAfee.

Enterprise Relationship Management

Author : Andrew Humphries
Publisher : Gower Publishing, Ltd.
ISBN 13 : 1472429109
Total Pages : 235 pages
Book Rating : 4.4/5 (724 download)

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Book Synopsis Enterprise Relationship Management by : Andrew Humphries

Download or read book Enterprise Relationship Management written by Andrew Humphries and published by Gower Publishing, Ltd.. This book was released on 2015-03-28 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's connected global marketplace, success and failure is bound up with the management of your inter-organisational partnerships. Competition is no longer between individual organisations but between alliances of companies and networks of supply chains. Richard Gibbs and Andrew Humphries provide a practical guide to the management process and skill sets needed for co-ordinating the business activities that are essential to creating a competitive advantage. Their eight partnership types developed from earlier research help readers adapt their relationship strategies to the different opportunities that present themselves and focus their greatest time and resources on the collaborations that offer the greatest value. The text includes an explanation of the context for collaboration, the principles and drivers for success, as well as techniques for appraisal and management. This is an excellent overview of the tools, techniques and philosophies behind an enterprise’s successful management of its strategically important relationships. Enterprise Relationship Management will help ensure your organisation has the requisite ability to form, manage, retire and exit partnerships in a fluid and agile way. Whether you are in sales or marketing or finance and operations, this book will show you how to get the most from your partnerships.

Governing Business & Relationships

Author : A. Parthasarathy
Publisher : A. Parthasarathy
ISBN 13 : 938109408X
Total Pages : 134 pages
Book Rating : 4.3/5 (81 download)

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Book Synopsis Governing Business & Relationships by : A. Parthasarathy

Download or read book Governing Business & Relationships written by A. Parthasarathy and published by A. Parthasarathy. This book was released on with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: The detailed answer to applying intellect to business and relationships. How to correctly contact the world in all areas of your life. A. Parthasarathy has lectured extensively all over the world to some of the most accomplished business organisations and places of learning, including Harvard and Wharton. He has also been featured in Time Magazine as "the go getter's guru". This is the second title in an ordered series of nine written works by A. Parthasarathy. It is recommended that one read "The Fall of the Human Intellect" as an introduction to these concepts. The book deals with the basic concepts associated with the running of a business such as Value Systems, Work Ethics, Stress Management, Productivity, Leadership and Time Management. Also analyses one’s relationship with the world at large. The emphasis is on self -development through study and reflection of the higher values of life rather than correcting the external world. Towards the end the book highlights a human being’s role in achieving the ultimate management by gaining identity with one’s own Self.

Business is a Contact Sport

Author : Tom Richardson
Publisher : Penguin
ISBN 13 : 0028641639
Total Pages : 271 pages
Book Rating : 4.0/5 (286 download)

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Book Synopsis Business is a Contact Sport by : Tom Richardson

Download or read book Business is a Contact Sport written by Tom Richardson and published by Penguin. This book was released on 2002 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Business is a Contact Sport" introduces 12 crucial principles for managing each business relationship as an asset at every level of the company, whether dealing with customers, stockholders, suppliers, employees, or community leaders. Relationship Asset Management (RAM) takes the understanding of the one-to-one relationship to the highest level, explaining how to use not just what you know but who you know to succeed in business. "Business is a Contact Sport" shows managers and entrepreneurs how to recognize all of their company's relationships as strategic assets and manage them as such.

Customer Once, Client Forever

Author : Richard Buckingham
Publisher :
ISBN 13 : 9780938721826
Total Pages : 0 pages
Book Rating : 4.7/5 (218 download)

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Book Synopsis Customer Once, Client Forever by : Richard Buckingham

Download or read book Customer Once, Client Forever written by Richard Buckingham and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Customer Once, Client Forever, Buckingham presents a process to identify, create and maintain the relationship with the client using his 12 Lifetime Tools.

Managing the New Customer Relationship

Author : Ian Gordon
Publisher : John Wiley & Sons
ISBN 13 : 1118255852
Total Pages : 227 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Managing the New Customer Relationship by : Ian Gordon

Download or read book Managing the New Customer Relationship written by Ian Gordon and published by John Wiley & Sons. This book was released on 2013-03-21 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP “Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last. No organization today can succeed without the mastery of customer relationship management strategy fundamentals. But to win in the decades ahead, you must also understand and capitalize on the rapidly evolving social computing, mobility and customer analytics technologies described in this book. Checklists, self-assessments and graphical frameworks deliver pragmatic value for the practicing manager.” — William Band, Vice-President, Principal Analyst, Forrester Research Inc., Cambridge, MA

Serious Relationships

Author : Jc Quintana
Publisher :
ISBN 13 : 9780988914551
Total Pages : 150 pages
Book Rating : 4.9/5 (145 download)

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Book Synopsis Serious Relationships by : Jc Quintana

Download or read book Serious Relationships written by Jc Quintana and published by . This book was released on 2017-06-17 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: A business guide to genuine relationships with all your business stakeholders. A must read for anyone who wants a deeper understanding of the seven elements every business relationship requires.

Business Relationship Management for the Digital Enterprise

Author : Vaughan Philip Merlyn
Publisher : Merlyn Group, LLC
ISBN 13 : 9780984737383
Total Pages : 256 pages
Book Rating : 4.7/5 (373 download)

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Book Synopsis Business Relationship Management for the Digital Enterprise by : Vaughan Philip Merlyn

Download or read book Business Relationship Management for the Digital Enterprise written by Vaughan Philip Merlyn and published by Merlyn Group, LLC. This book was released on 2019-08-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Business Relationship Management can accelerate time to value in the Digital Enterprise.