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Author : Laurence Hatch
Publisher : Lulu.com
ISBN 13 : 0557004462
Total Pages : 133 pages
Book Rating : 4.5/5 (57 download)
Download or read book Keys to Terrific Customer Service (paperback) written by Laurence Hatch and published by Lulu.com. This book was released on with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 : 9780971446588
Total Pages : 100 pages
Book Rating : 4.4/5 (465 download)
Download or read book Keys to Terrific Customer Service written by and published by . This book was released on 2008 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jeff Gee
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (958 download)
Download or read book Super Service written by Jeff Gee and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bruce Loeffler
Publisher : Dc Press
ISBN 13 : 9781932021448
Total Pages : 135 pages
Book Rating : 4.0/5 (214 download)
Download or read book One Minute Service written by Bruce Loeffler and published by Dc Press. This book was released on 2009-09-01 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers ideas for creating a customer service culture that provides value, consistent quality, and excellence, using Walt Disney as a model to explain the suggestions.
Author : PDC Professional Publishing
Publisher : PDC Professional Publishing
ISBN 13 : 0615382630
Total Pages : 285 pages
Book Rating : 4.6/5 (153 download)
Download or read book Customer Centric Product Definition written by PDC Professional Publishing and published by PDC Professional Publishing. This book was released on 2010-07 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Texas Instruments Incorporated. Learning Center
Publisher :
ISBN 13 : 9780895120021
Total Pages : 228 pages
Book Rating : 4.1/5 (2 download)
Download or read book The Great International Math on Keys Book written by Texas Instruments Incorporated. Learning Center and published by . This book was released on 1976 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Math on Keys, a book of learning about calculators, problems, and exercises.
Author : Jane Hofstetter
Publisher : North Light Books
ISBN 13 : 9781581804799
Total Pages : 128 pages
Book Rating : 4.8/5 (47 download)
Download or read book 7 Keys to Great Paintings written by Jane Hofstetter and published by North Light Books. This book was released on 2004-12-22 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides down-to-earth, lighthearted instructions for developing basic painting design skills, sharing step-by-step demonstrations and game-like tips while placing an emphasis on watercolor techniques.
Author : Jeff Gee
Publisher : McGraw Hill Professional
ISBN 13 : 9780070248175
Total Pages : 170 pages
Book Rating : 4.2/5 (481 download)
Download or read book Super Service written by Jeff Gee and published by McGraw Hill Professional. This book was released on 1999 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides guidelines and techniques for successfully coping with customers, minimizing stress, and increasing confidence.
Author : Jeff Gee
Publisher : McGraw Hill Professional
ISBN 13 : 0071627693
Total Pages : 240 pages
Book Rating : 4.0/5 (716 download)
Download or read book Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised written by Jeff Gee and published by McGraw Hill Professional. This book was released on 2009-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today’s unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today’s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.
Author : Adam Toporek
Publisher : AMACOM
ISBN 13 : 0814449069
Total Pages : 256 pages
Book Rating : 4.8/5 (144 download)
Download or read book Be Your Customer's Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:• Achieve the mindset required for Hero-ClassTM service• Understand the customer’s expectations--and exceed them• Develop powerful communication skills• Avoid the seven triggers guaranteed to set customers off• Handle difficult and even irrational customers with ease• And moreArmed with the tools and techniques in this invaluable resource, readers will have all they need to transform themselves into the heroes their customers need.
Author : Paul J. Meyer
Publisher : Bridge Logos Foundation
ISBN 13 : 9780882701080
Total Pages : 168 pages
Book Rating : 4.7/5 (1 download)
Download or read book 24 Keys That Bring Complete Success written by Paul J. Meyer and published by Bridge Logos Foundation. This book was released on 2006 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete success is so much more than money, freedom, power and influence. This work gives guidelines to follow to unlock your potential and your future.
Author : Mark Jasper
Publisher : Good Night Books
ISBN 13 : 1602199116
Total Pages : 20 pages
Book Rating : 4.6/5 (21 download)
Download or read book Good Night Florida Keys written by Mark Jasper and published by Good Night Books. This book was released on 2008-02-08 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: From sweet calypso music to yummy Key lime pie, this adorable board book invites little ones to explore all the sites, sounds, and tastes the Florida Keys has to offer, including conch shell blowing, boating, fishing and diving, Seven Mile Bridge, Bahia Honda State Park, Fort Jefferson, Key deer, Mallory Square, Duval Street, treasure hunting, sea life, and more.
Author : Leonard Bishop
Publisher : Writers Digest Books
ISBN 13 : 9780898794649
Total Pages : 319 pages
Book Rating : 4.7/5 (946 download)
Download or read book Dare to be a Great Writer written by Leonard Bishop and published by Writers Digest Books. This book was released on 1992-09-01 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines techniques for aspiring novelists to improve writing skills through the development of scene, plot, character, conflict, relationships, perception, dialogue, and overall structure
Author : Warren Greshes
Publisher : John Wiley & Sons
ISBN 13 : 1118161319
Total Pages : 64 pages
Book Rating : 4.1/5 (181 download)
Download or read book The Best Damn Management Book Ever written by Warren Greshes and published by John Wiley & Sons. This book was released on 2011-10-07 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guidebook to managing a stellar staff of high-achievers The Best Damn Management Book Ever teaches managers, executives, and business owners how to create a staff of self-motivated, confident, high-achieving, self-starters. Acclaimed author of The Best Damn Sales Book Ever, Warren Greshes draws from years of experience to offer practical, easy-to-implement steps explained through entertaining, informative real-life stories. Learn to communicate more effectively with the people who report to you. The Best Damn Management Book Ever delivers actionable advice to hone your leadership skills. Install the self-starting generator in your people, enabling them to perform at a high level whether you're there or not Gain insight and determine each employee's "Hot Buttons" and motivators Correctly manage the three distinct groups that comprise every organization Delegate more effectively Use your time as a manager, executive, and business owner more efficiently Become the best damn leader your staff needs to achieve their goals and blow away the competition.
Author : Jordan Rubin
Publisher : Thomas Nelson
ISBN 13 : 1418584878
Total Pages : 576 pages
Book Rating : 4.4/5 (185 download)
Download or read book The Great Physician's Rx for Health and Wellness written by Jordan Rubin and published by Thomas Nelson. This book was released on 2007-06-03 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: At 19 years old, Jordan Rubin was a healthy 6'1" and 180 pounds. Shockingly, his weight fell to just 104 lbs. in a matter of months. His immune system was at an all-time low, as he suffered from Crohn's disease, food allergies, anemia, fibromyalgia, intestinal parasites, and a host of other conditions. After seeing over 70 health professionals, using both conventional and alternative medicines, Rubin was sent home in a wheelchair to die. But his story didn't end there. Through determination and a powerful faith in God, Rubin refused to give in to disease. Instead, he educated himself on natural health, and applied its principles. Now, ten years later, Rubin is fully recovered-and he desires to share the keys to his own good health. These keys aren't just for the disease-ridden; they are for anyone desiring to live an abundant life of health and wellness.
Author : Wendy Leebov
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781479364053
Total Pages : 0 pages
Book Rating : 4.3/5 (64 download)
Download or read book Customer Service for Professionals in Health Care written by Wendy Leebov and published by Createspace Independent Publishing Platform. This book was released on 2012-10-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.
Author : Gary S. Lynn
Publisher : Harper Paperbacks
ISBN 13 : 9780060084745
Total Pages : 272 pages
Book Rating : 4.0/5 (847 download)
Download or read book Blockbusters written by Gary S. Lynn and published by Harper Paperbacks. This book was released on 2003-08-14 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Makes a BLOCKBUSTER? More than half of all new products fail in the marketplace. But companies can dramatically improve their odds of success by implementing five key practices -- all within their control. Drs.Gary Lynn and Richard Reilly share the results of a ten-year research study illustrated by the inside stories of nearly fifty of the most successful products ever created. Lynn and Reilly explain the five keys for companies wishing to develop the next blockbuster. Without these crucial elements a blockbuster new product is virtually impossible: Compelling Product Vision • Product Improvisation • Information Exchange • Senior Management Commitment • Teamwork
