It Service Management A Complete Guide 2020 Edition

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IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Author : Dolf van der Haven
Publisher : Van Haren
ISBN 13 : 9401807035
Total Pages : 108 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition by : Dolf van der Haven

Download or read book IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

ITIL Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Foundation of It Operations Management

Author : MR Prafull Verma
Publisher :
ISBN 13 : 9780692205709
Total Pages : 138 pages
Book Rating : 4.2/5 (57 download)

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Book Synopsis Foundation of It Operations Management by : MR Prafull Verma

Download or read book Foundation of It Operations Management written by MR Prafull Verma and published by . This book was released on 2014-06-25 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: In IT operations, event monitoring and control - where you continuously monitor the health of IT infrastructure and take proactive measures to prevent the interruptions in IT services- is dominated by tools and technology but there is a meticulous process behind it. This book tries to demystify the underlying process for this kind of operation management. There are lot many books on service management but those books do not cover this subject adequately and leave this area to be addressed by tools and technology. Tools vendor on the other hand, focus on the tool part, leaving the process aspect to the service management professionals. This book fills in the void and connects both, the process and the tools to provide a holistic view. The book takes an educative tone and written primarily for IT generalist and not for the tool experts, although it would give a new perspective to tool experts also.

The Complete Guide to Business Risk Management

Author : Kit Sadgrove
Publisher : Routledge
ISBN 13 : 1000152065
Total Pages : 743 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis The Complete Guide to Business Risk Management by : Kit Sadgrove

Download or read book The Complete Guide to Business Risk Management written by Kit Sadgrove and published by Routledge. This book was released on 2020-07-26 with total page 743 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management and contingency planning has really come to the fore since the first edition of this book was originally published. Computer failure, fire, fraud, robbery, accident, environmental damage, new regulations - business is constantly under threat. But how do you determine which are the most important dangers for your business? What can you do to lessen the chances of their happening - and minimize the impact if they do happen? In this comprehensive volume Kit Sadgrove shows how you can identify - and control - the relevant threats and ensure that your company will survive. He begins by asking 'What is risk?', 'How do we assess it?' and 'How can it be managed?' He goes on to examine in detail the key danger areas including finance, product quality, health and safety, security and the environment. With case studies, self-assessment exercises and checklists, each chapter looks systematically at what is involved and enables you to draw up action plans that could, for example, provide a defence in law or reduce your insurance premium. The new edition reflects the changes in the global environment, the new risks that have emerged and the effect of macroeconomic factors on business profitability and success. The author has also included a set of case studies to illustrate his ideas in practice.

Fleet Management Complete Self-Assessment Guide

Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489147622
Total Pages : pages
Book Rating : 4.1/5 (476 download)

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Book Synopsis Fleet Management Complete Self-Assessment Guide by : Gerardus Blokdyk

Download or read book Fleet Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What tools and technologies are needed for a custom Fleet management project? Are there any easy-to-implement alternatives to Fleet management? Sometimes other solutions are available that do not require the cost implications of a full-blown project? What sources do you use to gather information for a Fleet management study? What is the purpose of Fleet management in relation to the mission? What is Effective Fleet management? This valuable Fleet management self-assessment will make you the principal Fleet management domain auditor by revealing just what you need to know to be fluent and ready for any Fleet management challenge. How do I reduce the effort in the Fleet management work to be done to get problems solved? How can I ensure that plans of action include every Fleet management task and that every Fleet management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Fleet management opportunity costs are low? How can I deliver tailored Fleet management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Fleet management essentials are covered, from every angle: the Fleet management self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Fleet management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Fleet management practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Fleet management are maximized with professional results. Your purchase includes access details to the Fleet management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Fundamentals of Enterprise Architecture Management

Author : Jörg Ziemann
Publisher : Springer Nature
ISBN 13 : 3030967344
Total Pages : 223 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Fundamentals of Enterprise Architecture Management by : Jörg Ziemann

Download or read book Fundamentals of Enterprise Architecture Management written by Jörg Ziemann and published by Springer Nature. This book was released on 2022-06-22 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides a comprehensive, holistic, scientifically precise, and practically relevant description of Enterprise Architecture Management (EAM). Based on state-of-the-art concepts, it also addresses current trends like disruptive digitization or agile methods. The book is structured in five chapters. The first chapter offers a comprehensive overview of EAM. It addresses questions like: what does EAM mean, what is the history of EAM, why do enterprises need EAM, what are its goals, and how is it related to digitalization? It also includes a short overview of essential EAM standards and literature. The second chapter provides an overview of Enterprise Architecture (EA). It starts with clarifying basic terminology and the difference between EA and EAM. It also gives a short summary of existing EA frameworks and methods for structuring the digital ecosystem into layers and views. The third chapter addresses the strategic and tactical context of the EAM capability in an enterprise. It defines essential terms and parameters in the context of enterprise strategy and tactics as well as the operative, organizational context of EAM. The fourth chapter specifies the detailed goals, processes, functions, artifacts, roles and tools of EAM, building the basis for an EAM process framework that provides a comprehensive overview of EAM processes and functions. Closing the circle, the last chapter describes how to evaluate EAM in an enterprise. It starts by laying out core terminology, like “metric” and “strategic performance measurement system” and ends with a framework that integrates the various measuring areas in the context of EA and EAM. This textbook focuses on two groups: First, EAM scholars, ie bachelor or master students of Business Information Systems, Business Administration or Computer Science. And second, EAM practitioners working in the field of IT strategy or EA who need a reliable, scientifically solid, and practically proven state-of-the-art description of essential EAM methods.

Encyclopedia of Organizational Knowledge, Administration, and Technology

Author : Khosrow-Pour D.B.A., Mehdi
Publisher : IGI Global
ISBN 13 : 1799834743
Total Pages : 2734 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Encyclopedia of Organizational Knowledge, Administration, and Technology by : Khosrow-Pour D.B.A., Mehdi

Download or read book Encyclopedia of Organizational Knowledge, Administration, and Technology written by Khosrow-Pour D.B.A., Mehdi and published by IGI Global. This book was released on 2020-09-29 with total page 2734 pages. Available in PDF, EPUB and Kindle. Book excerpt: For any organization to be successful, it must operate in such a manner that knowledge and information, human resources, and technology are continually taken into consideration and managed effectively. Business concepts are always present regardless of the field or industry – in education, government, healthcare, not-for-profit, engineering, hospitality/tourism, among others. Maintaining organizational awareness and a strategic frame of mind is critical to meeting goals, gaining competitive advantage, and ultimately ensuring sustainability. The Encyclopedia of Organizational Knowledge, Administration, and Technology is an inaugural five-volume publication that offers 193 completely new and previously unpublished articles authored by leading experts on the latest concepts, issues, challenges, innovations, and opportunities covering all aspects of modern organizations. Moreover, it is comprised of content that highlights major breakthroughs, discoveries, and authoritative research results as they pertain to all aspects of organizational growth and development including methodologies that can help companies thrive and analytical tools that assess an organization’s internal health and performance. Insights are offered in key topics such as organizational structure, strategic leadership, information technology management, and business analytics, among others. The knowledge compiled in this publication is designed for entrepreneurs, managers, executives, investors, economic analysts, computer engineers, software programmers, human resource departments, and other industry professionals seeking to understand the latest tools to emerge from this field and who are looking to incorporate them in their practice. Additionally, academicians, researchers, and students in fields that include but are not limited to business, management science, organizational development, entrepreneurship, sociology, corporate psychology, computer science, and information technology will benefit from the research compiled within this publication.

Implementing Information Security based on ISO 27001/ISO 27002

Author : Alan Calder
Publisher : Van Haren
ISBN 13 : 9401801231
Total Pages : 89 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Implementing Information Security based on ISO 27001/ISO 27002 by : Alan Calder

Download or read book Implementing Information Security based on ISO 27001/ISO 27002 written by Alan Calder and published by Van Haren. This book was released on 1970-01-01 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security management is the discipline that focuses on protecting and securing these assets against the threats of natural disasters, fraud and other criminal activity, user error and system failure. Effective information security can be defined as the preservation of confidentiality, integrity and availability of information. This book describes the approach taken by many organisations to realise these objectives. It discusses how information security cannot be achieved through technological means alone, but should include factors such as the organisation s approach to risk and pragmatic day-to-day business operations. This Management Guide provides an overview of the implementation of an Information Security Management System that conforms to the requirements of ISO/IEC 27001:2005 and which uses controls derived from ISO/IEC 17799:2005. It covers the following: Certification Risk Documentation and Project Management issues Process approach and the PDCA cycle Preparation for an Audit

Metrics for Service Management:

Author : Jan Schilt
Publisher : Van Haren
ISBN 13 : 9087536496
Total Pages : 181 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Metrics for Service Management: by : Jan Schilt

Download or read book Metrics for Service Management: written by Jan Schilt and published by Van Haren. This book was released on 2020-06-10 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

The Future of Service Post-COVID-19 Pandemic, Volume 1

Author : Jungwoo Lee
Publisher : Springer Nature
ISBN 13 : 9813341262
Total Pages : 232 pages
Book Rating : 4.8/5 (133 download)

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Book Synopsis The Future of Service Post-COVID-19 Pandemic, Volume 1 by : Jungwoo Lee

Download or read book The Future of Service Post-COVID-19 Pandemic, Volume 1 written by Jungwoo Lee and published by Springer Nature. This book was released on 2021-02-08 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

How the Army Runs: A Senior Leader Reference Handbook, 2017-2018 (31st Edition)

Author : U.S. Army War College
Publisher : Lulu.com
ISBN 13 : 0359235743
Total Pages : 552 pages
Book Rating : 4.3/5 (592 download)

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Book Synopsis How the Army Runs: A Senior Leader Reference Handbook, 2017-2018 (31st Edition) by : U.S. Army War College

Download or read book How the Army Runs: A Senior Leader Reference Handbook, 2017-2018 (31st Edition) written by U.S. Army War College and published by Lulu.com. This book was released on 2018-11-19 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text explains and synthesizes the functioning and relationships of numerous Defense, Joint, and Army organizations, systems, and processes involved in the development and sustainment of trained and ready forces for the Combatant Commanders. It is designed to be used by the faculty and students at the U.S. Army War College (as well as other training and educational institutions) as they improve their knowledge and understanding of "How the Army Runs." We are proud of the value that senior commanders and staffs place in this text and are pleased to continue to provide this reference.

A Scrum Book

Author : Jeff Sutherland
Publisher : Pragmatic Bookshelf
ISBN 13 : 1680507567
Total Pages : 698 pages
Book Rating : 4.6/5 (85 download)

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Book Synopsis A Scrum Book by : Jeff Sutherland

Download or read book A Scrum Book written by Jeff Sutherland and published by Pragmatic Bookshelf. This book was released on 2019-08-16 with total page 698 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building a successful product usually involves teams of people, and many choose the Scrum approach to aid in creating products that deliver the highest possible value. Implementing Scrum gives teams a collection of powerful ideas they can assemble to fit their needs and meet their goals. The ninety-four patterns contained within are elaborated nuggets of insight into Scrumâ€™s building blocks, how they work, and how to use them. They offer novices a roadmap for starting from scratch, yet they help intermediate practitioners fine-tune or fortify their Scrum implementations. Experienced practitioners can use the patterns and supporting explanations to get a better understanding of how the parts of Scrum complement each other to solve common problems in product development. The patterns are written in the well-known Alexandrian form, whose roots in architecture and design have enjoyed broad application in the software world. The form organizes each pattern so you can navigate directly to organizational design tradeoffs or jump to the solution or rationale that makes the solution work. The patterns flow together naturally through the context sections at their beginning and end. Learn everything you need to know to master and implement Scrum one step at a timeâ€”the agile way.

Managing Luxury Brands

Author : Eleonora Cattaneo
Publisher : Kogan Page Publishers
ISBN 13 : 1398606731
Total Pages : 361 pages
Book Rating : 4.3/5 (986 download)

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Book Synopsis Managing Luxury Brands by : Eleonora Cattaneo

Download or read book Managing Luxury Brands written by Eleonora Cattaneo and published by Kogan Page Publishers. This book was released on 2023-03-03 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn what makes a luxury brand, how to successfully market them in a changing global context and what opportunities sustainable luxury and the latest technological developments present. Managing Luxury Brands offers comprehensive coverage of key and cutting-edge topics in luxury brand management. Examining the socio-cultural contexts of luxury and the ways in which prestige brands create meaning, it presents a framework for understanding, analysing and developing a modern luxury brand. Unlike many other texts, it also explores the environmental and social impact of luxury, sustainable luxury and the opportunities of new technological innovations including the metaverse, artificial intelligence and non-fungible tokens (NFTs). With case studies and examples from a range of brands including Ferrari, Balenciaga and Shang Xia, Managing Luxury Brands brings together insights from leading academics in the field from across the globe who draw on extensive consulting and industry experience. Supported by a range of features which include learning objectives, discussion questions and chapter summaries, accompanying online resources consist of lecture slides and video interviews with industry experts. This textbook is an invaluable resource for any student studying luxury brand management.

Making Sense of Change Management

Author : Esther Cameron
Publisher : Kogan Page Publishers
ISBN 13 : 0749472596
Total Pages : 464 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Making Sense of Change Management by : Esther Cameron

Download or read book Making Sense of Change Management written by Esther Cameron and published by Kogan Page Publishers. This book was released on 2015-03-03 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.

Environmental ergonomics

Author : Sasi Gangiah
Publisher : AOSIS
ISBN 13 : 1779952058
Total Pages : 358 pages
Book Rating : 4.7/5 (799 download)

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Book Synopsis Environmental ergonomics by : Sasi Gangiah

Download or read book Environmental ergonomics written by Sasi Gangiah and published by AOSIS. This book was released on 2023-03-01 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the environmental ergonomics of restaurant kitchens and the challenges related hereto in a semitropical city from a chef’s perspective. It establishes the urgent need for commercial kitchens to be conducive to the well-being of kitchen workers as heat illness is unreported in this industry. This research is relevant from an occupational health and safety point of view. It evaluates the indoor environmental quality (IEQ) parameters such as heat, ventilation and humidity, noise and lighting in kitchens, cognisant that with different cuisines, the kitchen loads are different. The goals of occupational safety are health intervention for worker comfort to enhanced work performance. The book generates new knowledge regarding the factors affecting the body mass index of kitchen workers, prediction of heat and humidity near cooking stoves, discomfort near ovens, lighting in preparation areas and factors affecting reaction to stove noise. The book implements an exploratory design with multiple case studies.

Justcoding's Practical Guide to Coding Management

Author : Rose T. Dunn
Publisher :
ISBN 13 : 9781683080886
Total Pages : 150 pages
Book Rating : 4.0/5 (88 download)

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Book Synopsis Justcoding's Practical Guide to Coding Management by : Rose T. Dunn

Download or read book Justcoding's Practical Guide to Coding Management written by Rose T. Dunn and published by . This book was released on 2016-10-01 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: JustCoding's Practical Guide to Coding Management Rose T. Dunn, MBA, RHIA, CPA, FACHE, FHFMA, CHPS ICD-10's arrival changed more than code selection--it's also brought challenges related to coder productivity, coding quality and accuracy, staffing shortages, coder education and training, and the increased need for auditing. The old rules and standards for running a department no longer apply, and coding managers must update their efforts, just as coders themselves have. This book gives coding managers new benchmarks, standards, and tips to ensure they're running an effective coding department. It provides strategies for coder retention, best practices to balance internal and outsourced coders, and tips for managing on-site and remote staff. The book also provides much-needed information for managers on how to educate their teams on coding's role within the revenue cycle.

Emergency Response Guidebook

Author : U.S. Department of Transportation
Publisher : Simon and Schuster
ISBN 13 : 1626363765
Total Pages : 352 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Emergency Response Guidebook by : U.S. Department of Transportation

Download or read book Emergency Response Guidebook written by U.S. Department of Transportation and published by Simon and Schuster. This book was released on 2013-06-03 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does the identification number 60 indicate a toxic substance or a flammable solid, in the molten state at an elevated temperature? Does the identification number 1035 indicate ethane or butane? What is the difference between natural gas transmission pipelines and natural gas distribution pipelines? If you came upon an overturned truck on the highway that was leaking, would you be able to identify if it was hazardous and know what steps to take? Questions like these and more are answered in the Emergency Response Guidebook. Learn how to identify symbols for and vehicles carrying toxic, flammable, explosive, radioactive, or otherwise harmful substances and how to respond once an incident involving those substances has been identified. Always be prepared in situations that are unfamiliar and dangerous and know how to rectify them. Keeping this guide around at all times will ensure that, if you were to come upon a transportation situation involving hazardous substances or dangerous goods, you will be able to help keep others and yourself out of danger. With color-coded pages for quick and easy reference, this is the official manual used by first responders in the United States and Canada for transportation incidents involving dangerous goods or hazardous materials.