Author : MR Prafull Verma
Publisher :
ISBN 13 : 9780692205709
Total Pages : 138 pages
Book Rating : 4.2/5 (57 download)
Book Synopsis Foundation of It Operations Management by : MR Prafull Verma
Download or read book Foundation of It Operations Management written by MR Prafull Verma and published by . This book was released on 2014-06-25 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: In IT operations, event monitoring and control - where you continuously monitor the health of IT infrastructure and take proactive measures to prevent the interruptions in IT services- is dominated by tools and technology but there is a meticulous process behind it. This book tries to demystify the underlying process for this kind of operation management. There are lot many books on service management but those books do not cover this subject adequately and leave this area to be addressed by tools and technology. Tools vendor on the other hand, focus on the tool part, leaving the process aspect to the service management professionals. This book fills in the void and connects both, the process and the tools to provide a holistic view. The book takes an educative tone and written primarily for IT generalist and not for the tool experts, although it would give a new perspective to tool experts also.