How Business Leaders Avoid Conflict

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How Business Leaders Avoid Conflict (Collection)

Author : Michael A. Roberto
Publisher : FT Press
ISBN 13 : 0133577775
Total Pages : 577 pages
Book Rating : 4.1/5 (335 download)

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Book Synopsis How Business Leaders Avoid Conflict (Collection) by : Michael A. Roberto

Download or read book How Business Leaders Avoid Conflict (Collection) written by Michael A. Roberto and published by FT Press. This book was released on 2013-08-08 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Great Leaders Don't Take Yes for an Answer, Second Edition offers a powerful framework every leader can use to promote honest, constructive dissent and skepticism; test their assumptions; more thoroughly consider "best alternatives"; make better choices, and align organizations to act on their decisions. In this new edition, Roberto presents new cases from Google, Ford, Intuit, and others, plus expands coverage to more deeply illuminate his decision-making approach. Offering both positive and negative examples, he presents a well rounded view of how to determine when "yes" means "yes," when it doesn't, and what to do when it doesn't. Roberto explains why "good process entails the astute management of the social, political, and emotional aspects of decision making" -- in other words, why effective leaders are well served by carefully "deciding how to decide." ¿ Know What You Don’t Know: How Great Leaders Prevent Problems Before They Happen lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observing how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including creating a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.

How Business Leaders Avoid Conflict

Author : Michael A. Roberto
Publisher :
ISBN 13 : 9780133577761
Total Pages : pages
Book Rating : 4.5/5 (777 download)

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Book Synopsis How Business Leaders Avoid Conflict by : Michael A. Roberto

Download or read book How Business Leaders Avoid Conflict written by Michael A. Roberto and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

From Conflict to Courage

Author : Marlene Chism
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523000732
Total Pages : 221 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis From Conflict to Courage by : Marlene Chism

Download or read book From Conflict to Courage written by Marlene Chism and published by Berrett-Koehler Publishers. This book was released on 2022-05-03 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth. Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn't the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three As:” aggression, avoidance, and appeasing. “These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance,” says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity. Conflict capacity is a combination of three elements. The foundation is the Inner Game—the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture—the visible and invisible structures around you that can encourage or discourage conflict. Chism offers exercises, examples, and expert guidance on developing all three elements. Leaders will discover techniques to increase leadership clarity, identify obstacles, and reduce resistance. They'll develop powerful skills for dealing with high-conflict people and for initiating, engaging in, and staying with difficult conversations. Readers will learn that when they see conflict as a teacher, courageously face it, and continually work on transforming themselves, they can get the resolution they are seeking. They can change minds.

Becoming a Conflict Competent Leader

Author : Craig E. Runde
Publisher : John Wiley & Sons
ISBN 13 : 1118417224
Total Pages : 325 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Becoming a Conflict Competent Leader by : Craig E. Runde

Download or read book Becoming a Conflict Competent Leader written by Craig E. Runde and published by John Wiley & Sons. This book was released on 2012-11-27 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

HBR Guide to Dealing with Conflict (HBR Guide Series)

Author : Amy Gallo
Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 224 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Dealing with Conflict (HBR Guide Series) by : Amy Gallo

Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Conflict Management: Leader's Guide

Author : Paul Gerhardt
Publisher : Lulu.com
ISBN 13 : 0359898637
Total Pages : 212 pages
Book Rating : 4.3/5 (598 download)

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Book Synopsis Conflict Management: Leader's Guide by : Paul Gerhardt

Download or read book Conflict Management: Leader's Guide written by Paul Gerhardt and published by Lulu.com. This book was released on 2019-09-04 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the best book on conflict management available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and employees of all-levels develop the best conflict management skills. Scholars agree that managing conflict can be a healthy way of illuminated new ideas and helping team members work better together to bring more efficiency creativity and effectiveness to the workplace. Just like leadership, conflict management is a skill anybody can acquire through both training program and experiences. Training program has the advantage of being able to address specific needs or circumstances in accordance to recognized potential problems in organizational life. This workbook breaks down key concepts in plain easy-to-read and easy-to-follow lessons to help you grow your leadership skills. Read the short lessons, reflect, and then build your skills by doing the short writing assignments at your own convenience.

Conflict and Leadership

Author : Christian Muntean
Publisher : Business Expert Press
ISBN 13 : 1631579614
Total Pages : 175 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Conflict and Leadership by : Christian Muntean

Download or read book Conflict and Leadership written by Christian Muntean and published by Business Expert Press. This book was released on 2018-03-22 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict is one of the greatest sources of tolerated business expenses and loss. This is despite the fact that this expense and loss can, in most cases, be easily turned around to revenue and gain. In the nonprofit world one of the greatest inhibitors of mission success is not that there isn’t enough funding, or the challenging nature of the cause. It is the simple fact that teams struggle to work well together. What if conflict was the starting point for developing trust? What if it catalyzed a deeper, more meaningful understanding between team members? What if it was crucial for building stronger and more powerful organizations? Last of all, what if there were simple steps you could take to automatically help your teams communicate and work together more easily? This book shows you how.

Leading Through Conflict

Author : Mark Gerzon
Publisher : Harvard Business Review Press
ISBN 13 : 1633690334
Total Pages : 288 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Leading Through Conflict by : Mark Gerzon

Download or read book Leading Through Conflict written by Mark Gerzon and published by Harvard Business Review Press. This book was released on 2006-05-08 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: As our world grows smaller, opportunities for conflict multiply. Ethnic, religious, political, and personal differences drive people apart—with potentially disastrous consequences—and it's the task of perceptive leaders to bring them together again World-renowned mediation expert Mark Gerzon argues that leaders have failed to rise to this challenge. Our organisations, schools, and governments remain filled with divisive dictators and everyday managers, instead of what he calls mediators—leaders who transform conflict so that everyone can move forward together. Through absorbing examples drawn from decades of work with organisational, political, and global conflicts of all kinds, Leading Through Conflict provides a powerful new framework for the leader as mediator, and outlines eight specific tools these leaders use to transform seemingly intractable differences into progress on deep-seated problems. Both practical and passionate, this book makes the tools of cross-border leaders accessible to anyone who wants to help create healthier companies, communities, and countries.

Managing Conflict in the Family Business

Author : K. Rhodes
Publisher : Springer
ISBN 13 : 113732130X
Total Pages : 130 pages
Book Rating : 4.1/5 (373 download)

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Book Synopsis Managing Conflict in the Family Business by : K. Rhodes

Download or read book Managing Conflict in the Family Business written by K. Rhodes and published by Springer. This book was released on 2013-04-29 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Family Business Conflict Archetypes, Frames, Roles, and Tactics are discussed in this book with a view toward educating readers to the common conflict cycles that family businesses encounter. More specifically the book will address twelve conflicts that are common in family owned businesses, how to spot them and how to resolve them.

The Elephant in the Boardroom

Author : Edgar Papke
Publisher : Red Wheel/Weiser
ISBN 13 : 1632659832
Total Pages : 255 pages
Book Rating : 4.6/5 (326 download)

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Book Synopsis The Elephant in the Boardroom by : Edgar Papke

Download or read book The Elephant in the Boardroom written by Edgar Papke and published by Red Wheel/Weiser. This book was released on 2015-10-19 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: “When leaders fail to confront conflict, they become the ‘biggest elephant’ in the room.”In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict.Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity. As a result, you will learn how to act courageously and be better equipped to lead and win in today’s complex and turbulent world.The Elephant in the Boardroom will help you:Better understand the unique relationship leaders have with conflict.Gain the self-knowledge required to confront conflict and attain higher levels of leadership performance.Learn how to foster cultures of openness and higher accountability.Identify the sources of dysfunctional conflict to create constructive change effectively.Learn to use a proven, seven-step model for effectively managing and leveraging conflict.Are you ready to confront the “big elephant in the room,” and manage the elephants living and thriving in your organization?

The Harvard Business Review Leader's Handbook

Author : Ron Ashkenas
Publisher : Harvard Business Press
ISBN 13 : 1633693775
Total Pages : 336 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis The Harvard Business Review Leader's Handbook by : Ron Ashkenas

Download or read book The Harvard Business Review Leader's Handbook written by Ron Ashkenas and published by Harvard Business Press. This book was released on 2018-10-16 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one primer you need to develop your leadership skills. Put aside all the overhyped new frameworks, the listicles, the "10 best things you need to succeed as a leader today." The critical leadership practices--the ones that will allow a leader to make the biggest impact over time--are well established. They're about how you create a vision and inspire others to follow it. How you make difficult strategic choices. How you lead innovation. How you get results. These fundamental skills are even more important today as organizations and teams become increasingly networked, virtual, agile, fast-moving, and socially conscious. In this comprehensive handbook, strategy and change experts Ron Ashkenas and Brook Manville distill proven ideas and frameworks about leadership from Harvard Business Review, interviews with senior executives, and their own experience in the field--all to help rising leaders stand out and have a big impact. In the HBR Leader's Handbook you'll find: Concise explanations of proven leadership frameworks from Harvard Business Review contributors such as Clayton M. Christensen and Michael E. Porter In-depth case studies of senior leaders such as Jim Wolfensohn at the World Bank, Paula Kerger at PBS, Darren Walker at the Ford Foundation, and Jim Smith at Thomson Reuters Step-by-step guidance to help you understand and start implementing six core leadership practices: building a unifying vision, developing a strategy, getting great people on board, focusing on results, innovating for the future, and leading yourself

Developing Your Conflict Competence

Author : Craig E. Runde
Publisher : John Wiley & Sons
ISBN 13 : 047050546X
Total Pages : 292 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Developing Your Conflict Competence by : Craig E. Runde

Download or read book Developing Your Conflict Competence written by Craig E. Runde and published by John Wiley & Sons. This book was released on 2010-03-01 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. "A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration." --Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University "Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!" --Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO "I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team." --Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.

Conflict Management for Managers

Author : Susan S. Raines
Publisher : John Wiley & Sons
ISBN 13 : 1118415485
Total Pages : 357 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Conflict Management for Managers by : Susan S. Raines

Download or read book Conflict Management for Managers written by Susan S. Raines and published by John Wiley & Sons. This book was released on 2012-12-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Managing Conflict

Author : David Liddle
Publisher : Kogan Page Publishers
ISBN 13 : 0749480890
Total Pages : 321 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Managing Conflict by : David Liddle

Download or read book Managing Conflict written by David Liddle and published by Kogan Page Publishers. This book was released on 2017-09-03 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Communication Skills

Author : Sam Eicher
Publisher :
ISBN 13 : 9781647399528
Total Pages : pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Communication Skills by : Sam Eicher

Download or read book Communication Skills written by Sam Eicher and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Profit First

Author : Mike Michalowicz
Publisher : Penguin
ISBN 13 : 073521414X
Total Pages : 225 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis Profit First by : Mike Michalowicz

Download or read book Profit First written by Mike Michalowicz and published by Penguin. This book was released on 2017-02-21 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Author of cult classics The Pumpkin Plan and The Toilet Paper Entrepreneur offers a simple, counterintuitive cash management solution that will help small businesses break out of the doom spiral and achieve instant profitability. Conventional accounting uses the logical (albeit, flawed) formula: Sales - Expenses = Profit. The problem is, businesses are run by humans, and humans aren't always logical. Serial entrepreneur Mike Michalowicz has developed a behavioral approach to accounting to flip the formula: Sales - Profit = Expenses. Just as the most effective weight loss strategy is to limit portions by using smaller plates, Michalowicz shows that by taking profit first and apportioning only what remains for expenses, entrepreneurs will transform their businesses from cash-eating monsters to profitable cash cows. Using Michalowicz's Profit First system, readers will learn that: · Following 4 simple principles can simplify accounting and make it easier to manage a profitable business by looking at bank account balances. · A small, profitable business can be worth much more than a large business surviving on its top line. · Businesses that attain early and sustained profitability have a better shot at achieving long-term growth. With dozens of case studies, practical, step-by-step advice, and his signature sense of humor, Michalowicz has the game-changing roadmap for any entrepreneur to make money they always dreamed of.

Managing Conflict in the Workplace

Author : Institute of Leadership & Management
Publisher : Routledge
ISBN 13 : 1136385614
Total Pages : 82 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Managing Conflict in the Workplace by : Institute of Leadership & Management

Download or read book Managing Conflict in the Workplace written by Institute of Leadership & Management and published by Routledge. This book was released on 2012-05-23 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).