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Emotional Labor Putting The Service In Public Service
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Book Synopsis Emotional Labor: Putting the Service in Public Service by : Mary E. Guy
Download or read book Emotional Labor: Putting the Service in Public Service written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Download or read book Emotional Labor written by Mary Ellen Guy and published by Routledge. This book was released on 2008 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Book Synopsis The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service by : Mary E. Guy
Download or read book The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service written by Mary E. Guy and published by Springer Nature. This book was released on 2019-09-03 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Book Synopsis The Art of Public Service: by : Robert Choi
Download or read book The Art of Public Service: written by Robert Choi and published by Archway Publishing. This book was released on 2023-12-29 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Art of Public Service: Changing How We Think About Bureaucracy and Its Impacts is a transformative guide that redefines our perception of bureaucracy. Delving deep into the heart of government, Choi unravels the human element often lost amidst the maze of procedures and paperwork. This book is not just a narrative; it's a journey canvassing the lives of those who serve, highlighting the emotional labor, ethical challenges, and personal triumphs inherent in public service. Each chapter skillfully weaves personal stories with practical strategies, offering a unique perspective on navigating the bureaucratic system. From uncovering the emotional toll of paperwork in "The Weight of Paperwork" to exploring moral dilemmas in "The Ethical Compass," Choi's insightful analysis and heartfelt storytelling illuminate the soul behind the bureaucracy. Innovative and inspiring, The Art of Public Service goes beyond the conventional. It's a call to embrace vulnerability in leadership, as seen in "Leading with Heart," and to integrate personal experiences into policy-making in "Policy with a Pulse." The book culminates in a powerful vision for the future in "Reimagining the Future" and "Transformative Leadership," urging readers to craft their legacy within the governmental landscape. Accompanied by practical Section Coaching, including resources on self-care and advocacy, this book is an essential read for students of government, government employees, elected officials, and anyone interested in the intersection of personal and professional growth and public service. Robert Choi's work is more than a book; it's a movement towards a more empathetic, efficient, and ethical government. Join the journey and redefine what it means to serve.
Book Synopsis Building Service-oriented Government by : Wu Wei
Download or read book Building Service-oriented Government written by Wu Wei and published by World Scientific. This book was released on 2013 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handbook on Gender and Public Administration by : Shields, Patricia M.
Download or read book Handbook on Gender and Public Administration written by Shields, Patricia M. and published by Edward Elgar Publishing. This book was released on 2022-02-15 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking Handbook on Gender and Public Administration brings together a rapidly growing new field of study, exploring the emerging contexts of gender and public administration. Capturing the many facets of this dynamic trend, the book explores gender equity and further examines masculinity, intersectionality and beyond binary conceptions of gender.
Book Synopsis Emotional Labor and Crisis Response by : Sharon H. Mastracci
Download or read book Emotional Labor and Crisis Response written by Sharon H. Mastracci and published by Routledge. This book was released on 2014-12-18 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Book Synopsis Women and Public Service by : Mohamad G. Alkadry
Download or read book Women and Public Service written by Mohamad G. Alkadry and published by Routledge. This book was released on 2014-12-18 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book tackles the challenges that women face in the workplace generally and in the public sector particularly. While Women and Public Service spends time identifying and describing the problems that women faced in the past, it pays special attention to identifying possible remedies to these problems, and also surveys progress made in recent decades. The authors present the challenge of accommodating women in public sector organisations as both a fairness issue and also a human resources matter, as a fundamental prerequisite for recruiting the best and brightest talent. Key content coverage: The representation of women in public organisations, including occupational, agency and position level segregation Issues of pay equity--legislation, equal worth measures, and the serious links between the issue of representation and equal pay Special issues facing women in their workplace, including institutional climate, workplace violence, sexual harassment, social costs of career progression, and family-friendly policies.
Book Synopsis Human Services as Complex Organizations by : Yeheskel Hasenfeld
Download or read book Human Services as Complex Organizations written by Yeheskel Hasenfeld and published by SAGE. This book was released on 2010 with total page 1217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition looks at the many recent changes in the arena of Human Sevices Organizations.
Book Synopsis Public Personnel Management by : Norma M. Riccucci
Download or read book Public Personnel Management written by Norma M. Riccucci and published by Taylor & Francis. This book was released on 2023-08-28 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Personnel Management has served as an essential, concise reader for public personnel and human resource management courses in the fields of public administration, political science, and public policy for more than 30 years. Since the first edition published in 1991, the book has provided professors and students alike with an in-depth look at cutting-edge developments beyond standard textbook coverage, to cultivate a broad understanding of the key management and policy issues facing public and nonprofit HRM today. Original chapters are written expressly for the text by leading public administration scholars, each focusing on specific and sometimes controversial concerns for public personnel management, such as social equity, labor relations, public employee rights, and the operation of nonprofits. Now in an extensively revised seventh edition, Public Personnel Management presents new, original chapters to examine developments of interest to researchers and practitioners alike, including: new ways of working (NWW), remote work, the effects of the COVID-19 pandemic on public service workforces, work-life balance, patterns of discrimination and employees’ perceptions of fairness, affirmative action, generational differences in the workforce, and – as the field of public personnel management becomes more internationalized – chapters addressing human resource management across Europe and a chapter on NWW practices in Switzerland. These, together with other chapters, ensure that Public Personnel Management will remain a field-defining book for the next 30 years.
Book Synopsis Why Public Service Matters by : R. Durant
Download or read book Why Public Service Matters written by R. Durant and published by Springer. This book was released on 2014-10-02 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Public Service Matters conveys the importance, purpose, and nobility of a career as a civil servant in the United States. It does so, however, with an unflinching eye on the realpolitik that drives public administration in America's "compensatory state" and on the pitfalls of reformers' focus on bureaucratic, rather than democratic, administration. The book links the nation's ability to handle contemporary policy problems with the strategic, tactical, and normative quality of public management. In doing so, it offers newcomers a rare, concise, and accessible overview of the field. Readers will gain an appreciation for the challenges, choices, and opportunities facing public managers as they help advance a sense of common purpose informed by democratic constitutional values in twenty-first century America.
Book Synopsis Public Administration Evolving by : Mary E. Guy
Download or read book Public Administration Evolving written by Mary E. Guy and published by Routledge. This book was released on 2015-03-02 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution. This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the perspective of accomplished scholars in the field, each of whom captures the history, environment, and development of a particular dimension of public administration. Taken together, the chapters leave us with an understanding of where we are today and a grounding for forecasting the future.
Book Synopsis Portraits of Public Service by : Staci M. Zavattaro
Download or read book Portraits of Public Service written by Staci M. Zavattaro and published by State University of New York Press. This book was released on 2023-07-01 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Community health workers, elections officers, emergency managers, air traffic controllers, government meteorologists, US federal service photographers, and arts and cultural workers perform critical roles, though rarely receive public attention. Their stories told here help reveal this hidden world to provide a rare view of government service.
Book Synopsis Managing Gender Inequity in Academia by : Gina Scutelnicu Todoran
Download or read book Managing Gender Inequity in Academia written by Gina Scutelnicu Todoran and published by Taylor & Francis. This book was released on 2024-04-16 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academia is not immune to gender bias, and in many public affairs programs, inequities persist in faculty academic rank, salary, career length, job security, leadership roles, professional recognition, resource allocation, and role stereotypes. Managing Gender Inequity in Academia is the first book to provide an evidence-based guide for university administrators and faculty interested in building all-important gender equity in public affairs and related programs. Drawing on both secondary and primary data, the book offers a comprehensive perspective on public affairs faculty career paths, the obstacles to advancement in the academy, and how the COVID-19 pandemic further contributed to existing inequities. Each chapter of the book presents evidence-based research derived from interviews, surveys, existing statistics, and documents, offering guidance to public affairs programs, departments, and schools on ways to strengthen the recruitment, retention, and promotion of women in the academy. Ultimately, author Gina Scutelnicu Todoran demonstrates the ways in which gender equity can strengthen institutions of higher learning. Managing Gender Inequity in Academia is a guide for building gender equity in public affairs programs for faculty, higher education administrators, and graduate students in public affairs and related disciplines.
Book Synopsis Human Resource Management by : Elizabeth D. Fredericksen
Download or read book Human Resource Management written by Elizabeth D. Fredericksen and published by Routledge. This book was released on 2015-09-16 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sound HRM practices matter—they are a sine qua non of effective governance in democratic government—equally so at the local, regional, state and national levels of government. The NASPAA (Network of Schools of Public Policy, Affairs, and Administration) accreditation standards demand critical competencies for public managers that are vital to human resource managers and supervisors at all levels. These competencies include: skills to lead and manage in public governance; to participate in and contribute to the policy process; to analyze, synthesize, think critically, solve problems and make decisions; to articulate and apply a public service perspective; and to communicate and interact productively with a diverse and changing workforce and citizenry. This second edition of Human Resource Management is designed specifically with these competencies in mind to: Introduce and explore the fundamental purposes of human resource management in the public service and consider the techniques used to accomplish these purposes Provide exercises to give students practice for their skills after being introduced to the theory, foundation, and practices of public and nonprofit sector HRM Facilitate instruction of the material by introducing important topics and issues with readings drawn from the professional literature Provide information and examples demonstrating the interrelatedness of many of the topics in public sector HRM and the trends shaping public and nonprofit management, especially diversity, ethics, and technology. Demonstrate and describe differences among HRM practices in public, for-profit and nonprofit organizations, and between the levels of government. Human Resource Management is organized to provide a thorough discussion of the subject matter with extensive references to relevant literature and useful teaching tools. Thus, students will consider the issues, purposes, and techniques of HRM and conceptualize how varied their roles are, or will be, whether a personnel specialist in a centralized system or a supervisor managing in one of the increasingly common decentralized systems. Each chapter includes a thorough review of the principles and practices of HRM (including the why and the how), selected readings, important themes, diverse examples, key terms, study questions, applied exercises, case studies, and examples of forms and processes would-be managers will encounter in their roles.
Book Synopsis Human Resource Management in the Public Sector by : Ronald J. Burke
Download or read book Human Resource Management in the Public Sector written by Ronald J. Burke and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'An impressive collection of authoritative treatments of major current and ongoing topics in public sector human resource management, provided by both well-established experts and up-and-coming scholars who are becoming leaders in the field. A valuable resource for courses on the topic and an important reference for scholars and those seeking to maintain expert knowledge about it.' – Hal G. Rainey, The University of Georgia, US This insightful book presents current thinking and research evidence on the role of human resource management policies and practices in increasing service quality, efficiency and organizational effectiveness in the public sector. Internationally, public sector organisations face enormous challenges, including increasingly uncertain political and economic environments, more vigilant and cost-conscious governments, rapidly evolving community needs and an ageing workforce. This collection examines a range of HRM-related topics that will influence the capacity of public sector agencies to negotiate and respond to the challenges ahead. These topics include managing public sector human resources during an economic downturn, enhancing the satisfaction and motivation of public sector employees, attracting and retaining talent, leadership development, and case studies in successful public sector organizational change. With each chapter drawing on the latest research, but also emphasizing the practical implications, this collection is suitable for practitioners, researchers and students alike. It will also be valuable for HR specialists and managers of HR units in the public sector.
Book Synopsis Handbook of Human Resource Management in Government by : Stephen E. Condrey
Download or read book Handbook of Human Resource Management in Government written by Stephen E. Condrey and published by John Wiley & Sons. This book was released on 2010-08-02 with total page 1056 pages. Available in PDF, EPUB and Kindle. Book excerpt: HANDBOOK OF HUMAN RESOURCE MANAGEMENT IN GOVERNMENT, THIRD EDITION The practice of public human resource management has evolved significantly in recent years due to increased outsourcing, privatization, and the diminution of public employee rights. This thoroughly revised and updated edition of the classic reference Handbook of Human Resource Management in Government offers authoritative, state-of-the-art information for public administrators and human resource professionals. The third edition features contributions from noted experts in the field, including Donald E. Klingner, Mary E. Guy, Jonathan P. West, Jeffrey L. Brudney, Montgomery Van Wart, J. J. Steven Ott, Norma M. Riccucci, and many more. Praise for the Handbook of Human Resource Management in Government "This third edition of the Handbook of Human Resource Management in Government is an essential resource for scholars, practitioners, and general readers in need of concise summaries of up-to-date, cutting-edge, public personnel administration research. No other handbook on the market more concisely, more comprehensively, more clearly synthesizes this vast, rapidly changing field that remains so vital to effective government performance." —RICHARD STILLMAN, editor-in-chief, Public Administration Review "The Handbook of Human Resource Management in Government comprehensively and seamlessly blends theory and practice. The result is a clear road map that can finally make HR a key player in helping the government meet the unprecedented challenges facing our nation, our states, and our communities." —BOB LAVIGNA, vice president, Research, Partnership for Public Service, Washington, DC "With each successive edition, Condrey's Handbook of Human Resource Management in Government becomes a more essential tool for graduate students who wish to improve their understanding of this field. Condrey's own expertise has enabled him to take contributions from leading experts in the field and shape them into a reader that is comprehensive, engaging, and authoritative." —DONALD E. KLINGNER, University of Colorado Distinguished Professor, School of Public Affairs, University of Colorado at Colorado Springs; former president, American Society for Public Administration; and fellow, National Academy of Public Administration
