Emotional Labor

Download Emotional Labor full books in PDF, epub, and Kindle. Read online Emotional Labor ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!

Fed Up

Author : Gemma Hartley
Publisher : HarperCollins
ISBN 13 : 0062856480
Total Pages : 283 pages
Book Rating : 4.0/5 (628 download)

DOWNLOAD NOW!

Book Synopsis Fed Up by : Gemma Hartley

Download or read book Fed Up written by Gemma Hartley and published by HarperCollins. This book was released on 2018-11-13 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Gemma Hartley, the journalist who ignited a national conversation on emotional labor, comes Fed Up, a bold dive into the unpaid, invisible work women have shouldered for too long—and an impassioned vision for creating a better future for us all. Day in, day out, women anticipate and manage the needs of others. In relationships, we initiate the hard conversations. At home, we shoulder the mental load required to keep our households running. At work, we moderate our tone, explaining patiently and speaking softly. In the world, we step gingerly to keep ourselves safe. We do this largely invisible, draining work whether we want to or not—and we never clock out. No wonder women everywhere are overtaxed, exhausted, and simply fed up. In her ultra-viral article “Women Aren’t Nags—We’re Just Fed Up,” shared by millions of readers, Gemma Hartley gave much-needed voice to the frustration and anger experienced by countless women. Now, in Fed Up, Hartley expands outward from the everyday frustrations of performing thankless emotional labor to illuminate how the expectation to do this work in all arenas—private and public—fuels gender inequality, limits our opportunities, steals our time, and adversely affects the quality of our lives. More than just name the problem, though, Hartley teases apart the cultural messaging that has led us here and asks how we can shift the load. Rejecting easy solutions that don’t ultimately move the needle, Hartley offers a nuanced, insightful guide to striking real balance, for true partnership in every aspect of our lives. Reframing emotional labor not as a problem to be overcome, but as a genderless virtue men and women can all learn to channel in our quest to make a better, more egalitarian world, Fed Up is surprising, intelligent, and empathetic essential reading for every woman who has had enough with feeling fed up.

Emotional Labor

Author : Mary E. Guy
Publisher : Routledge
ISBN 13 : 1317472101
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

DOWNLOAD NOW!

Book Synopsis Emotional Labor by : Mary E. Guy

Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Emotional Labor in the 21st Century

Author : Alicia Grandey
Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

DOWNLOAD NOW!

Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

The Managed Heart

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520951859
Total Pages : 352 pages
Book Rating : 4.5/5 (29 download)

DOWNLOAD NOW!

Book Synopsis The Managed Heart by : Arlie Russell Hochschild

Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

The Emotional Load

Author : Emma
Publisher : Seven Stories Press
ISBN 13 : 1609809572
Total Pages : 236 pages
Book Rating : 4.6/5 (98 download)

DOWNLOAD NOW!

Book Synopsis The Emotional Load by : Emma

Download or read book The Emotional Load written by Emma and published by Seven Stories Press. This book was released on 2020-08-18 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author of The Mental Load returns with more "visual essays which are transformative agents of change." After the success of The Mental Load, Emma continues in her new book to tangle with issues pertinent to women's experiences, from consent to the "power of love," from the care and attentiveness that women place on others' wellbeing and social cohesion, and how it constitutes another burden on women, to contraception, to the true nature of gallantry, from the culture of rape to diets, from safety in public spaces to retirement, along with social issues such as police violence, women's rights, and green capitalism. And, once more, she hits the mark.

Emotional Labor and Crisis Response

Author : Sharon H. Mastracci
Publisher : Routledge
ISBN 13 : 1317472136
Total Pages : 192 pages
Book Rating : 4.3/5 (174 download)

DOWNLOAD NOW!

Book Synopsis Emotional Labor and Crisis Response by : Sharon H. Mastracci

Download or read book Emotional Labor and Crisis Response written by Sharon H. Mastracci and published by Routledge. This book was released on 2014-12-18 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Pathways to Empathy

Author : Gertraud Koch
Publisher : Campus Verlag
ISBN 13 : 359339894X
Total Pages : 217 pages
Book Rating : 4.5/5 (933 download)

DOWNLOAD NOW!

Book Synopsis Pathways to Empathy by : Gertraud Koch

Download or read book Pathways to Empathy written by Gertraud Koch and published by Campus Verlag. This book was released on 2013-05 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers the processes of commodification of emotion about now reach into all areas of labor processes, extending even to private life and intimate relationships. This title takes concepts to study the diversity of this economic intrusion into family, education, and nursing in the service sector as well as into corporate management.

Fair Play

Author : Eve Rodsky
Publisher : Penguin
ISBN 13 : 0525541942
Total Pages : 385 pages
Book Rating : 4.5/5 (255 download)

DOWNLOAD NOW!

Book Synopsis Fair Play by : Eve Rodsky

Download or read book Fair Play written by Eve Rodsky and published by Penguin. This book was released on 2021-01-05 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN INSTANT NEW YORK TIMES BESTSELLER • A REESE'S BOOK CLUB PICK Tired, stressed, and in need of more help from your partner? Imagine running your household (and life!) in a new way... It started with the Sh*t I Do List. Tired of being the “shefault” parent responsible for all aspects of her busy household, Eve Rodsky counted up all the unpaid, invisible work she was doing for her family—and then sent that list to her husband, asking for things to change. His response was...underwhelming. Rodsky realized that simply identifying the issue of unequal labor on the home front wasn't enough: She needed a solution to this universal problem. Her sanity, identity, career, and marriage depended on it. The result is Fair Play: a time- and anxiety-saving system that offers couples a completely new way to divvy up domestic responsibilities. Rodsky interviewed more than five hundred men and women from all walks of life to figure out what the invisible work in a family actually entails and how to get it all done efficiently. With 4 easy-to-follow rules, 100 household tasks, and a series of conversation starters for you and your partner, Fair Play helps you prioritize what's important to your family and who should take the lead on every chore, from laundry to homework to dinner. “Winning” this game means rebalancing your home life, reigniting your relationship with your significant other, and reclaiming your Unicorn Space—the time to develop the skills and passions that keep you interested and interesting. Stop drowning in to-dos and lose some of that invisible workload that's pulling you down. Are you ready to try Fair Play? Let's deal you in.

Unhealthy Work

Author : Peter Schnall
Publisher : Routledge
ISBN 13 : 1351840851
Total Pages : 381 pages
Book Rating : 4.3/5 (518 download)

DOWNLOAD NOW!

Book Synopsis Unhealthy Work by : Peter Schnall

Download or read book Unhealthy Work written by Peter Schnall and published by Routledge. This book was released on 2018-02-06 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work, so fundamental to well-being, has its darker and more costly side. Work can adversely affect our health, well beyond the usual counts of injuries that we think of as 'occupational health'. The ways in which work is organized - its pace and intensity, degree of control over the work process, sense of justice, and employment security, among other things - can be as toxic to the health of workers as the chemicals in the air. These work characteristics can be detrimental not only to mental well-being but to physical health. Scientists refer to these features of work as 'hazards' of the 'psychosocial' work environment. One key pathway from the work environment to illness is through the mechanism of stress; thus we speak of 'stressors' in the work environment, or 'work stress'. This is in contrast to the popular psychological understandings of 'stress', which locate many of the problems with the individual rather than the environment. In this book we advance a social environmental understanding of the workplace and health. The book addresses this topic in three parts: the important changes taking place in the world of work in the context of the global economy (Part I); scientific findings on the effects of particular forms of work organization and work stressors on employees' health, 'unhealthy work' as a major public health problem, and estimates of costs to employers and society (Part II); and, case studies and various approaches to improve working conditions, prevent disease, and improve health (Part III).

The Dark Side of Emotional Labour

Author : Jenna Ward
Publisher : Routledge
ISBN 13 : 1134094159
Total Pages : 148 pages
Book Rating : 4.1/5 (34 download)

DOWNLOAD NOW!

Book Synopsis The Dark Side of Emotional Labour by : Jenna Ward

Download or read book The Dark Side of Emotional Labour written by Jenna Ward and published by Routledge. This book was released on 2015-10-05 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor’s receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

The Things We Carry

Author : Courtney Adams Wooten
Publisher : Utah State University Press
ISBN 13 : 1607329468
Total Pages : 350 pages
Book Rating : 4.6/5 (73 download)

DOWNLOAD NOW!

Book Synopsis The Things We Carry by : Courtney Adams Wooten

Download or read book The Things We Carry written by Courtney Adams Wooten and published by Utah State University Press. This book was released on 2020-11-02 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, demonstrates a variety of practical strategies to navigate it reflectively, and opens a path for further research. Particularly timely, this collection considers how writing program administrators work when their schools or regions experience crisis situations. The book is broken into three sections: one emphasizing the WPA’s own work identity, one on fostering community in writing programs, and one on balancing the professional and personal. Chapters written by a diverse range of authors in different institutional and WPA contexts examine the roles of WPAs in traumatic events, such as mass shootings and natural disasters, as well as the emotional labor WPAs perform on a daily basis, such as working with students who have been sexually assaulted or endured racist, sexist, homophobic, and otherwise disenfranchising interactions on campus. The central thread in this collection focuses on “preserving” by acknowledging that emotions are neither good nor bad and that they must be continually reflected upon as WPAs consider what to do with emotional labor and how to respond. Ultimately, this book argues for more visibility of the emotional labor WPAs perform and for WPAs to care for themselves even as they care for others. The Things We Carry extends conversations about WPA emotional labor and offers concrete and useful strategies for administrators working in both a large range of traumatic events as well as daily situations that require tactical work to preserve their sense of self and balance. It will be invaluable to writing program administrators specifically and of interest to other types of administrators as well as scholars in rhetoric and composition who are interested in emotion more broadly.

Research Anthology on Human Resource Practices for the Modern Workforce

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1668438747
Total Pages : 2224 pages
Book Rating : 4.6/5 (684 download)

DOWNLOAD NOW!

Book Synopsis Research Anthology on Human Resource Practices for the Modern Workforce by : Management Association, Information Resources

Download or read book Research Anthology on Human Resource Practices for the Modern Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-12-30 with total page 2224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

All the Rage

Author : Darcy Lockman
Publisher : HarperCollins
ISBN 13 : 0062861468
Total Pages : 286 pages
Book Rating : 4.0/5 (628 download)

DOWNLOAD NOW!

Book Synopsis All the Rage by : Darcy Lockman

Download or read book All the Rage written by Darcy Lockman and published by HarperCollins. This book was released on 2019-05-07 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why do men do so little at home? Why do women do so much? Why don't our egalitarian values match our lived experiences? Journalist-turned-psychologist Darcy Lockman offers a clear-eyed look at the most pernicious problem facing modern parents—how progressive relationships become traditional ones when children are introduced into the household. In an era of seemingly unprecedented feminist activism, enlightenment, and change, data shows that one area of gender inequality stubbornly persists: the disproportionate amount of parental work that falls to women, no matter their background, class, or professional status. All the Rage investigates the cause of this pervasive inequity to answer why, in households where both parents work full-time and agree that tasks should be equally shared, mothers’ household management, mental labor, and childcare contributions still outweigh fathers’. How, in a culture that pays lip service to women’s equality and lauds the benefits of father involvement—benefits that extend far beyond the well-being of the kids themselves—can a commitment to fairness in marriage melt away upon the arrival of children? Counting on male partners who will share the burden, women today have been left with what political scientists call unfulfilled, rising expectations. Historically these unmet expectations lie at the heart of revolutions, insurgencies, and civil unrest. If so many couples are living this way, and so many women are angered or just exhausted by it, why do we remain so stuck? Where is our revolution, our insurgency, our civil unrest? Darcy Lockman drills deep to find answers, exploring how the feminist promise of true domestic partnership almost never, in fact, comes to pass. Starting with her own marriage as a ground zero case study, she moves outward, chronicling the experiences of a diverse cross-section of women raising children with men; visiting new mothers’ groups and pioneering co-parenting specialists; and interviewing experts across academic fields, from gender studies professors and anthropologists to neuroscientists and primatologists. Lockman identifies three tenets that have upheld the cultural gender division of labor and peels back the ways in which both men and women unintentionally perpetuate old norms. If we can all agree that equal pay for equal work should be a given, can the same apply to unpaid work? Can justice finally come home?

So How's the Family?

Author : Arlie Russell Hochschild
Publisher : Univ of California Press
ISBN 13 : 0520272277
Total Pages : 264 pages
Book Rating : 4.5/5 (22 download)

DOWNLOAD NOW!

Book Synopsis So How's the Family? by : Arlie Russell Hochschild

Download or read book So How's the Family? written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2013-09-30 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new collection of thirteen essays, Arlie Russell HochschildÑauthor of the groundbreaking exploration of emotional labor, The Managed Heart and The Outsourced SelfÑfocuses squarely on the impact of social forces on the emotional side of intimate life. From the ÒworkÓ it takes to keep personal life personal, put feeling into work, and empathize with others; to the cultural ÒblurÓ between market and home; the effect of a social class gap on family wellbeing; and the movement of care workers around the globe, Hochschild raises deep questions about the modern age. In an eponymous essay, she even points towards a possible future in which a person asking ÒHowÕs the family?Ó hears the proud answer, ÒCouldnÕt be better.Ó

Emotions and English Language Teaching

Author : Sarah Benesch
Publisher : Taylor & Francis
ISBN 13 : 1317566211
Total Pages : 207 pages
Book Rating : 4.3/5 (175 download)

DOWNLOAD NOW!

Book Synopsis Emotions and English Language Teaching by : Sarah Benesch

Download or read book Emotions and English Language Teaching written by Sarah Benesch and published by Taylor & Francis. This book was released on 2017-02-17 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking a critical approach that considers the role of power, and resistance to power, in teachers’ affective lives, Sarah Benesch examines the relationship between English language teaching and emotions in postsecondary classrooms. The exploration takes into account implicit feeling rules that may drive institutional expectations of teacher performance and affect teachers’ responses to and decisions about pedagogical matters. Based on interviews with postsecondary English language teachers, the book analyzes ways in which they negotiate tension—theorized as emotion labor—between feeling rules and teachers’ professional training and/or experience, in particularly challenging areas of teaching: high-stakes literacy testing; responding to student writing; plagiarism; and attendance. Discussion of this rich interview data offers an expanded and nuanced understanding of English language teaching, one positing teachers’ emotion labor as a framework for theorizing emotions critically and as a tool of teacher agency and resistance.

Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives

Author : Jungkun Park
Publisher : Frontiers Media SA
ISBN 13 : 2889632598
Total Pages : 136 pages
Book Rating : 4.8/5 (896 download)

DOWNLOAD NOW!

Book Synopsis Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives by : Jungkun Park

Download or read book Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives written by Jungkun Park and published by Frontiers Media SA. This book was released on 2019-12-24 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Emotional Labor in Work with Patients and Clients

Author : Dorota Żołnierczyk-Zreda
Publisher : CRC Press
ISBN 13 : 1000092178
Total Pages : 95 pages
Book Rating : 4.0/5 ( download)

DOWNLOAD NOW!

Book Synopsis Emotional Labor in Work with Patients and Clients by : Dorota Żołnierczyk-Zreda

Download or read book Emotional Labor in Work with Patients and Clients written by Dorota Żołnierczyk-Zreda and published by CRC Press. This book was released on 2020-08-11 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various “assistance-related” professional groups, as well as individuals whose work is related to contact with demanding clients. It offers concepts and research on the causes and effects of emotional burden (most often manifested as stress and burnout) when working with patients, children, and clients. The book provides a detailed analysis of various aspects of emotional burden at work. It includes a description of studies carried out in 5 different professional groups that were exposed to emotional burden during emotional work and emotional labour. The book discusses the application of known and international diagnostic methods and provides an intercultural comparison. The current diagnosis of stress and burnout, as well as physical and mental health of individuals performing emotional work will be covered, as well as offering practical solutions on assistance for individuals based on the diagnosis of their health. This book is for any professional or aspiring professional in the field, including postgraduate students. Scientists and practitioners in the field of work and health psychology, management, occupational health and safety, and HR will find this book of interest. Employers of assistance and services sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among this book’s top audience.