Customer Engagement Simple Steps To Win Insights And Opportunities For Maxing Out Success

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Customer Engagement - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781488893773
Total Pages : 72 pages
Book Rating : 4.8/5 (937 download)

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Book Synopsis Customer Engagement - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Customer Engagement - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-07-14 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering Customer Engagement success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Customer Engagement knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Customer Engagement innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Customer Engagement blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Customer Engagement adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Customer Engagement growth.

Customer Experience - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781488893780
Total Pages : 176 pages
Book Rating : 4.8/5 (937 download)

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Book Synopsis Customer Experience - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Customer Experience - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-07-14 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering Customer Experience success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Customer Experience knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Customer Experience innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Customer Experience blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Customer Experience adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Customer Experience growth.

Customer Relationship Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781488897443
Total Pages : 198 pages
Book Rating : 4.8/5 (974 download)

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Book Synopsis Customer Relationship Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Customer Relationship Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-10-05 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering Customer Relationship Management success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Customer Relationship Management knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Customer Relationship Management innovation - INCLUDED are numerous real-world Customer Relationship Management blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What constitutes customer relationship management? What is customer relationship management in business? What strategy does Walmart use for customer relationship management? How did customer relationship management develop? Are Google working on their own Customer Relationship Management (CRM) system? What's the single best technique you've learned in customer relationship management (CRM)? What is the best customer relationship management CRM software in the market? What customer relationship management programs are retailers using? How does Walmart use a customer relationship management solution? How do companies evaluate customer-relationship management? What benefits does customer relationship management offer to a company? What are the advantages of customer relationship management in business? How is natural language processing used in customer relationship management? What is the difference between customer experience management and customer relationship management? What CRM (customer relationship management) software are you using for your business? What purpose does customer relationship management serve to a company? What are your biggest challenges with your CRM (customer relationship management)? ...and much more...

Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781488898556
Total Pages : 228 pages
Book Rating : 4.8/5 (985 download)

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Book Synopsis Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-10-11 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering Contact Center success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Contact Center knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Contact Center innovation - INCLUDED are numerous real-world Contact Center blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What is a good cloud-based contact center solution? Is social media really just another channel of interaction for the contact center? Or is it more than that? Who's looking for a contact center for their companies/business? Which department owns the role of customer engagement via twitter? Is it contact center? PR department? Both? What are the typical drawbacks of using CRM in a contact center? What is the best software to maintain knowledge base for a multi customer contact center? What is the main purpose of contact center support solutions? Who are the best providers of Social Media Contact Center? How do you track social media contact center statistics? How do you choose Social Media reps for your contact center? ...and much more..."

Customer Experience For Dummies

Author : Roy Barnes
Publisher : John Wiley & Sons
ISBN 13 : 1118756045
Total Pages : 360 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis Customer Experience For Dummies by : Roy Barnes

Download or read book Customer Experience For Dummies written by Roy Barnes and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential tokeeping your business relevant. Today's business owners need toknow how to connect and engage with their customers through avariety of different channels, including online reviews and word ofmouth. Customer Experience For Dummies helps you listen toyour customers and offers friendly, practical, andeasy-to-implement solutions for incorporating customer engagementinto your business plans and keep the crowds singing yourpraises. The book will show you simple and attainable ways to increasecustomer experience and generate sales growth, competitiveadvantage, and profitability. You'll get the know-how tosuccessfully optimize social media to create more loyal customers,provide feedback that keeps them coming back for more, become atrustworthy and transparent entity that receives positive reviews,and so much more. Gives you the tools you need to target customers moreprecisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty inorder to achieve success through multiple channels Explains how a fully-engaged customer can help you outperformthe competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, andCustomer Experience For Dummies shows you how to stayrelevant, add value, and win and retain customers.

Winning in 2025

Author : Michael de Kare-Silver
Publisher : Troubador Publishing Ltd
ISBN 13 : 1789019680
Total Pages : 176 pages
Book Rating : 4.7/5 (89 download)

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Book Synopsis Winning in 2025 by : Michael de Kare-Silver

Download or read book Winning in 2025 written by Michael de Kare-Silver and published by Troubador Publishing Ltd. This book was released on 2019-02-14 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Such is the pace of technology-driven change that companies around the world are scrambling to catch-up, to transform, to get up-to-date, reinvent themselves for this Digital age.

Voice of Customer - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781489100443
Total Pages : 172 pages
Book Rating : 4.1/5 (4 download)

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Book Synopsis Voice of Customer - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Voice of Customer - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-10-28 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Starting out with Voice Of Customer means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Voice Of Customer brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Voice Of Customer changes. The job can be accomplished by having a roadmap and experiences from previous Voice Of Customer changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Voice Of Customer initiative. Use it, and its INCLUDED resources, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Voice Of Customer is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Voice Of Customer Blueprints, Templates and Presentations. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Voice Of Customer Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.

Customer Analytics - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781488898808
Total Pages : 164 pages
Book Rating : 4.8/5 (988 download)

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Book Synopsis Customer Analytics - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Customer Analytics - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-10-11 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering Customer Analytics success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Customer Analytics knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Customer Analytics innovation - INCLUDED are numerous real-world Customer Analytics blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What does customer analytics entail? Can businesses use credit card data for customer analytics? Bootstrapped Customer Analytics vs. Strategic Hiring? What customer analytics do you use to drive sales up? Can a user/customer analytics tools replace a CRM for a subscription business (SaaS)? What are the best small/medium customer analytics firms? Which type of the NOSQL database would be more efficient for recommendation engine for customer analytics domain? Data Modeling: What are some good resources (books, blogs etc.) to learn data mining / predictive modeling techniques especially focused on customer analytics? Which companies do a great job using customer analytics to generate real value? What fraction of e-commerce enterprises utilize customer analytics in their decision making? ...and much more..."

Fewer, Bigger, Bolder

Author : Sanjay Khosla
Publisher : Penguin
ISBN 13 : 1101609362
Total Pages : 272 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis Fewer, Bigger, Bolder by : Sanjay Khosla

Download or read book Fewer, Bigger, Bolder written by Sanjay Khosla and published by Penguin. This book was released on 2014-07-24 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “When it comes to growing revenues, not all dollars are equal.” In company after company that Sanjay Khosla and Mohanbir Sawhney worked for or researched, they saw businesses taking on more products, more markets, more people, more acquisitions—adding more of everything except what really mattered: sustainable and profitable growth. And in many of these companies — large or small, from America to Europe to Asia — every quarter became a mad dash to find yet another short-term revenue boost. There had to be a better way — an alternative to the scramble for mindless expansion. The answer lies in Fewer, Bigger, Bolder, a market-proven, step-by-step program to achieve sustained growth with rising profits and lower costs. The authors prove that given the right incentives, managers using this program can produce astonishing results in amazingly short time frames. That’s exactly what Khosla accomplished as President of Kraft’s developing markets, which enjoyed eye-popping revenue growth from $5 billion to $16 billion in just six years, while profitability increased 50%. Sawhney, a professor at Northwestern’s Kellogg School of Management, discovered a similar formula for stellar results when advising a portfolio of businesses, from Fortune 500 giants to technology start-ups. No matter how big the company or how difficult the economic environment, managers who use this seven-step program (“Focus7”) will learn how to make fewer but bigger bets and to create a virtuous cycle of growth. Fewer, Bigger, Bolder crosses the usual boundaries of strategy, execution, people and organization. Its framework shows how you can drive growth by targeting resources against priorities, simplifying your operations, and unleashing the potential of your people. By challenging the conventional wisdom about growth, Fewer, Bigger, Bolder is likely to ignite a vigorous debate throughout the business community. It’s a game-changing book that couldn’t be more timely. Or more needed.

Evaluating Challenges and Opportunities for Healthcare Reform

Author : Selladurai, Raj
Publisher : IGI Global
ISBN 13 : 1799829502
Total Pages : 287 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Evaluating Challenges and Opportunities for Healthcare Reform by : Selladurai, Raj

Download or read book Evaluating Challenges and Opportunities for Healthcare Reform written by Selladurai, Raj and published by IGI Global. This book was released on 2020-02-07 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare reform in the United States is a significant, strongly debated issue that has been argued since the early 1900s. Though this issue has been in circulation for decades, by integrating various new models and approaches, a more sustainable national healthcare system can perhaps be realized. Evaluating Challenges and Opportunities for Healthcare Reform presents comprehensive coverage of the development of new models of healthcare systems that seek to create sustainable and optimal healthcare by improving quality and decreasing cost. While highlighting topics including high-value care, patient interaction, and sustainable healthcare, this book is ideally designed for government officials, policymakers, lawmakers, scholars, physicians, healthcare leaders, academicians, practitioners, and students and can be used to help all interested stakeholders to make well-informed decisions related to healthcare reform and policy development for the United States and beyond, as well as to help all individuals and families in their decisions related to choices of optimal healthcare plans.

Crm Analytics - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781488896811
Total Pages : 136 pages
Book Rating : 4.8/5 (968 download)

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Book Synopsis Crm Analytics - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Crm Analytics - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-09-27 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering CRM Analytics success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful CRM Analytics knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for CRM Analytics innovation - INCLUDED are numerous real-world CRM Analytics blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What are the best social CRM analytics platforms suited for major brands? What is the difference between marketing and CRM analytics? How does customer experience analytics fit in? Where does it usually sit organizationally?

Engage to Win

Author : Steve Lucas
Publisher : Greenleaf Book Group
ISBN 13 : 162634499X
Total Pages : 216 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Engage to Win by : Steve Lucas

Download or read book Engage to Win written by Steve Lucas and published by Greenleaf Book Group. This book was released on 2018-09-18 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engagement is the key to success for today’s businesses. The world we live in is radically different today from what it was even just five years ago. It is hyperdigital and becoming more so every day. Ironically, we use connected to describe this new world, yet we are asked to interact increasingly through apps and browsers instead of via face-to-face contact with customers and clients. Even with all the incredible advances, it’s worth pondering whether organizations actually feel more connected to the people and the companies they do business with. In Engage to Win, author Steve Lucas introduces a new model for marketing to address this new hyper-digital world—one founded on engagement. He introduces the idea that embracing and driving engagement throughout organizations and using it with customers, prospects, employees, and partners is what will set companies apart. This digital era demands that marketers understand the science of marketing in order to scale and succeed. But if we embrace mathematics alone, while abandoning feeling, meaning, and authenticity, we will fail to deliver on the desires of our clients: to feel listened to and understood. So how do we win the heart and mind of the buyer in this new world? Develop a real strategy around engagement by practicing these simple steps: listen, learn, and engage. Listening creates insights, insights drive engagement, and engagement drives revenue. Truly engaging with customers will allow businesses to see, in real-time, when customers' wants and needs are changing, so businesses will be able to adapt, survive, and ultimately thrive!

Promoting Consumer Engagement Through Emotional Branding and Sensory Marketing

Author : Gupta, Monika
Publisher : IGI Global
ISBN 13 : 1668458993
Total Pages : 317 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Promoting Consumer Engagement Through Emotional Branding and Sensory Marketing by : Gupta, Monika

Download or read book Promoting Consumer Engagement Through Emotional Branding and Sensory Marketing written by Gupta, Monika and published by IGI Global. This book was released on 2022-12-09 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional impulses heavily influence the behavior of customers. Sensory marketing establishes an emotional connection between the company and the customers, thus yielding a positive response towards the brand. It has a strong influence not only on the perceptions but also on the choices of the customers. It assists the organizations in delivering a unique multisensory experience and capitalizes on new marketing opportunities. Therefore, businesses should carefully formulate sensory marketing strategies revolving around the details of offered product mix, prospective modes of communication, as well as point-of-sale actions. Promoting Consumer Engagement Through Emotional Branding and Sensory Marketing provides strategies for approaching customers through their senses to better formulate effective sensory tactics. It strengthens the research in communicating brand image, enhancing brand recognition, generating brand loyalty, and increasing brand appeal through sensory marketing. Covering topics such as customer engagement, brand experience, and service quality, this premier reference source is an indispensable resource for business leaders and executives, marketing professionals, brand specialists, students and faculty of higher education, librarians, researchers, and academicians.

Insight Selling

Author : Mike Schultz
Publisher : John Wiley & Sons
ISBN 13 : 1118875060
Total Pages : 256 pages
Book Rating : 4.1/5 (188 download)

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Book Synopsis Insight Selling by : Mike Schultz

Download or read book Insight Selling written by Mike Schultz and published by John Wiley & Sons. This book was released on 2014-04-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do winners of major sales do differently than the sellerswho almost won, but ultimately came in second place? Mike Schultz and John Doerr, bestselling authors andworld-renowned sales experts, set out to find the answer. Theystudied more than 700 business-to-business purchases made by buyerswho represented a total of $3.1 billion in annual purchasing power.When they compared the winners to the second-place finishers, theyfound surprising results. Not only do sales winners sell differently, they sellradically differently, than the second-place finishers. In recent years, buyers have increasingly seen products andservices as replaceable. You might think this would meanthat the sale goes to the lowest bidder. Not true! A new breed ofseller—the insight seller—is winning the sale withstrong prices and margins even in the face of increasingcompetition and commoditization. In Insight Selling, Schultz and Doerr share thesurprising results of their research on what sales winners dodifferently, and outline exactly what you need to do to transformyourself and your team into insight sellers. They introduce asimple three-level model based on what buyers say tip the scales infavor of the winners: Level 1 "Connect." Winners connect the dots betweencustomer needs and company solutions, while also connecting withbuyers as people. Level 2 "Convince." Winners convince buyers that they canachieve maximum return, that the risks are acceptable, and that theseller is the best choice among all options. Level 3 "Collaborate." Winners collaborate with buyers bybringing new ideas to the table, delivering new ideas and insights,and working with buyers as a team. They also found that much of the popular and current advicegiven to sellers can damage sales results. Insight Sellingis both a strategic and tactical guide that will separate the goodadvice from the bad, and teach you how to put the three levels ofselling to work to inspire buyers, influence their agendas, andmaximize value. If you want to find yourself and your team in thewinner's circle more often, this book is a must-read.

Expect to Win

Author : Carla A. Harris
Publisher : Penguin
ISBN 13 : 0452295904
Total Pages : 258 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Expect to Win by : Carla A. Harris

Download or read book Expect to Win written by Carla A. Harris and published by Penguin. This book was released on 2010-01-26 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated in 2017 with a new author’s note and chapter on building effective business relationships! “Penned by an exceptionally bright woman whose ideas will enlighten you, brighten and brilliantly ignite vision in all who read it. Out of the matrix of her wisdom emerges a book that will revolutionize your life and may very well alter your thinking as we go into a new era of time. A must-read!”—Bishop T.D. Jakes, New York Times bestselling author of Reposition Yourself: Living Life Without Limits Carla Harris, one of the most successful and respected women in business, shares advice, tips, and strategies for surviving in any workplace environment. While climbing the corporate ladder, Harris had her own missteps and celebrated numerous victories. She vowed that when she reached senior management, and people came to her for advice, she would provide them with the tools and strategies honed by her experience. “Carla’s Pearls” have become the centerpiece for her many speeches and television appearances. Now, Carla shares these valuable lessons, including: · Authenticity: The Power is You · The Ninety-Day Rule · Perception is the Copilot to Reality · The Mentor, the Sponsor, the Adviser: Having Them All · Leverage Your Voice · Balance is a Necessity: Use Your Passions to Achieve It · Expect to Win: Show Up with Your Best Self Every Day Expect to Win is an inspirational must-read for anyone seeking battle-tested tools for fulfilling their true potential.

SPIN® -Selling

Author : Neil Rackham
Publisher : Taylor & Francis
ISBN 13 : 1000111482
Total Pages : 253 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis SPIN® -Selling by : Neil Rackham

Download or read book SPIN® -Selling written by Neil Rackham and published by Taylor & Francis. This book was released on 2020-04-28 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.

Call Centre - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Author : Gerard Blokdijk
Publisher : Complete Publishing
ISBN 13 : 9781488898402
Total Pages : 156 pages
Book Rating : 4.8/5 (984 download)

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Book Synopsis Call Centre - Simple Steps to Win, Insights and Opportunities for Maxing Out Success by : Gerard Blokdijk

Download or read book Call Centre - Simple Steps to Win, Insights and Opportunities for Maxing Out Success written by Gerard Blokdijk and published by Complete Publishing. This book was released on 2015-10-11 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: The one-stop-source powering Call Centre success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Call Centre knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Call Centre innovation - INCLUDED are numerous real-world Call Centre blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: What is a call centre? How does a call centre earn? What are the benefits and disadvantages of using an overseas call centre? What is the difference between a call centre and a BPO organisation? How can I start my own call centre? How do we enhance banking call centre customer experience? What is the difference between call centre agents and salesmen? Is there a Call Centre standard for closing a call? What is it like to work at an emergency call centre? What is it like to work at a call centre? ...and much more...