Communication Gaps And How To Close Them

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Communication Gaps and How to Close Them

Author : Naomi Karten
Publisher : Addison-Wesley
ISBN 13 : 0133488705
Total Pages : 440 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Communication Gaps and How to Close Them by : Naomi Karten

Download or read book Communication Gaps and How to Close Them written by Naomi Karten and published by Addison-Wesley. This book was released on 2013-07-15 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 2002). The success of systems or software development depends on effective communication. But have you ever had trouble articulating a complex concept? Have you ever doubted that someone truly understood you–or that you completely received someone’s message? Managers and technical professionals have to communicate effectively in order to understand client requirements, build work-related relationships, meet market demands, and survive time pressures. So often, though, communication breaks down, and nothing gets done (or done well, at least). Thankfully, Naomi Karten–author of Managing Expectations–is here to help. Readers learn how to improve the way they handle a wide variety of communication conflicts, from one-on-one squabbles to interdepartmental chaos to misinterpretations between providers and customers. Drawing on a variety of recognizable experiences and on useful models for understanding personalities, such as the Myers-Briggs Type Indicator and the teachings of family therapist Virginia Satir, Karten provides a series of powerful tools and concepts for resolving communication problems–as well as methods for preventing them in the first place. Inadequate communications include misunderstood or missed messages, contradictory or mixed messages, and messages that are intentionally sabotaged. As the author notes, these miscommunications “can have a damaging, puzzling, and counterproductive impact on projects and relationships.” Karten helps readers identify many of the common factors that can cause communication gaps. For example, mistaken assumptions of understanding lack of follow-up unfixed project terminology emotional baggage personality conflicts mismatched communication preferences Karten’s witty, conversational tone makes this book easy to read; her real-life stories and examples make it easy to understand; and her use of hilarious cartoons by Mark Tatro brings her lessons to life. Communication Gaps and How to Close Them is a must-read for anyone who recognizes that the way he or she communicates in professional encounters, as well as in personal ones, can be improved. With Karten’s useful insights and practical techniques, this book will change not only how you communicate but also how you think about communication.

Closing the Communication Gap

Author : H. James Harrington
Publisher : CRC Press
ISBN 13 : 1466574895
Total Pages : 300 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Closing the Communication Gap by : H. James Harrington

Download or read book Closing the Communication Gap written by H. James Harrington and published by CRC Press. This book was released on 2017-08-21 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients.Closing the Communication Gap can help readers improve communication by closing the gap between what the communicator mea

Public Sector Communication

Author : María José Canel
Publisher : John Wiley & Sons
ISBN 13 : 1119135575
Total Pages : 276 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Public Sector Communication by : María José Canel

Download or read book Public Sector Communication written by María José Canel and published by John Wiley & Sons. This book was released on 2018-07-31 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors—two experts in the field with experience from the public sector—explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.

He Says, She Says

Author : Lillian Glass
Publisher : Putnam Adult
ISBN 13 : 9780399517372
Total Pages : 251 pages
Book Rating : 4.5/5 (173 download)

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Book Synopsis He Says, She Says by : Lillian Glass

Download or read book He Says, She Says written by Lillian Glass and published by Putnam Adult. This book was released on 1992 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the diverse ways in which men and women communicate, describing the differences in male and female communication patterns and explaining how to close the gender communication gap

Closing the Communication Gap

Author : C. J. Parker
Publisher :
ISBN 13 : 9780749467616
Total Pages : 0 pages
Book Rating : 4.4/5 (676 download)

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Book Synopsis Closing the Communication Gap by : C. J. Parker

Download or read book Closing the Communication Gap written by C. J. Parker and published by . This book was released on 2014-12-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order to have valuable office communication, organizations need to have an on going commitment to learning from experience by reviewing interactions and the associated outcomes. Highlighting a wide range of workplace interactions, Chris Parker shows business professionals and students how to create a more positive and productive organization by creating effective communicators. Closing the Communication Gap follows a central character, Adam, for a week to illustrate how to hone workplace communication skills. Using an entertaining and engaging storytelling approach, this book addresses common communication issues, such as: - Influencing individuals, groups, team and audiences - Understanding others to communicate with them more effectively, appropriately motivate, delegate, provide leadership and encourage creativity - The importance of formal and informal micro-communications in creating and reinforcing organizational culture

Computerworld

Author :
Publisher :
ISBN 13 :
Total Pages : 62 pages
Book Rating : 4./5 ( download)

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Book Synopsis Computerworld by :

Download or read book Computerworld written by and published by . This book was released on 2006-10-09 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.

Current Issues in the Assessment of Respiratory Protective Devices for Occupational and Non-Occupational Uses

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 030968384X
Total Pages : 153 pages
Book Rating : 4.3/5 (96 download)

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Book Synopsis Current Issues in the Assessment of Respiratory Protective Devices for Occupational and Non-Occupational Uses by : National Academies of Sciences, Engineering, and Medicine

Download or read book Current Issues in the Assessment of Respiratory Protective Devices for Occupational and Non-Occupational Uses written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2021-01-13 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: To address approaches to the respirator approval process in the current landscape for both occupational and non-occupational use of respirators, the National Academies of Sciences, Engineering, and Medicine's Standing Committee on Personal Protective Equipment for Workplace Safety and Health convened a virtual workshop, Current Issues in the Assessment of Respiratory Protective Devices: Nontraditional Workers and Public Use on August 4â€"5, 2020. Additionally, the workshop considered gaps in respiratory protection for outdoor workers and the general public. This publication summarizes the presentation and discussion of the workshop.

Services Marketing: People, Technology, Strategy (Eighth Edition)

Author : Jochen Wirtz
Publisher : World Scientific Publishing Company
ISBN 13 : 194465903X
Total Pages : 801 pages
Book Rating : 4.9/5 (446 download)

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Book Synopsis Services Marketing: People, Technology, Strategy (Eighth Edition) by : Jochen Wirtz

Download or read book Services Marketing: People, Technology, Strategy (Eighth Edition) written by Jochen Wirtz and published by World Scientific Publishing Company. This book was released on 2016-03-29 with total page 801 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.

Communicating Science Effectively

Author : National Academies of Sciences, Engineering, and Medicine
Publisher : National Academies Press
ISBN 13 : 0309451051
Total Pages : 153 pages
Book Rating : 4.3/5 (94 download)

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Book Synopsis Communicating Science Effectively by : National Academies of Sciences, Engineering, and Medicine

Download or read book Communicating Science Effectively written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2017-03-08 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Science and technology are embedded in virtually every aspect of modern life. As a result, people face an increasing need to integrate information from science with their personal values and other considerations as they make important life decisions about medical care, the safety of foods, what to do about climate change, and many other issues. Communicating science effectively, however, is a complex task and an acquired skill. Moreover, the approaches to communicating science that will be most effective for specific audiences and circumstances are not obvious. Fortunately, there is an expanding science base from diverse disciplines that can support science communicators in making these determinations. Communicating Science Effectively offers a research agenda for science communicators and researchers seeking to apply this research and fill gaps in knowledge about how to communicate effectively about science, focusing in particular on issues that are contentious in the public sphere. To inform this research agenda, this publication identifies important influences â€" psychological, economic, political, social, cultural, and media-related â€" on how science related to such issues is understood, perceived, and used.

Dictionary of Media and Communication Studies

Author : James Watson
Publisher : Bloomsbury Publishing USA
ISBN 13 : 162892148X
Total Pages : 401 pages
Book Rating : 4.6/5 (289 download)

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Book Synopsis Dictionary of Media and Communication Studies by : James Watson

Download or read book Dictionary of Media and Communication Studies written by James Watson and published by Bloomsbury Publishing USA. This book was released on 2015-10-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive lexicon of all aspects of the study of interpersonal, group, mass communication and the world of internet communication.

The Building Blocks of Sales Enablement

Author : Mike Kunkle
Publisher : Association for Talent Development
ISBN 13 : 1952157633
Total Pages : 235 pages
Book Rating : 4.9/5 (521 download)

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Book Synopsis The Building Blocks of Sales Enablement by : Mike Kunkle

Download or read book The Building Blocks of Sales Enablement written by Mike Kunkle and published by Association for Talent Development. This book was released on 2021-09-14 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate Sales Framework for Achieving Business Success Sales enablement is no longer the new kid on the block. Having grown rapidly in recent years, it’s now considered a best practice at many sales organizations. But there’s little alignment across the sales profession on what sales enablement is or how to achieve it, nor is there a formalized strategy on what a sales enablement practice is or requires. In his new book The Building Blocks of Sales Enablement, sales enablement expert Mike Kunkle addresses these issues and presents a proven approach that both supports sales talent and achieves true business results. Kunkle lays out an easy-to-follow structure through the concept of building blocks, interconnected by systems thinking and supported by a consistent cadence of training, coaching, and content. Comprehensive and versatile, this book is for senior sales leaders and sales enablement leaders who are starting or evolving a sales enablement function as well as for struggling sales practitioners to use as a diagnostic tool and road map. Chapters detail how to use each building block, with reflective questions and guidance for creating your own analysis and tools. The book also includes a chapter on sales onboarding, separate chapters on how to integrate communication and support services, and recommended resources. Impactful sales enablement projects are basically change management initiatives in disguise. Use the building blocks framework to navigate challenges, measure successes, and determine a path forward to improving business outcomes.

Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative

Author : Katie McCleary
Publisher : McGraw Hill Professional
ISBN 13 : 1264269129
Total Pages : 255 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative by : Katie McCleary

Download or read book Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative written by Katie McCleary and published by McGraw Hill Professional. This book was released on 2022-02-22 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tap the psychology of human connection to drive meaningful workplace communication Human beings are born to connect—but in today’s increasingly polarized world, we’re losing sight of the importance of building and maintaining professional relationships. And that’s bad for business. In Bridge the Gap, two prominent Fortune 500 coaches explore how your biology and biography define and refine your behavior in relationships where you struggle to connect. Focusing on personal responsibility and awareness, meta-cognition, and curiosity, they provide a reliable and replicable framework to enhance open communication. And they illuminate the inner workings of the human brain and mind, and how they impact the way you connect, communicate, and collaborate. Inside, you’ll find eye-opening techniques to help you: Master your biological reactions when pressure, stress, and anxiety hijack your efforts to connect Understand how you and others can better learn from and listen to each other Lead with curiosity in all your communication strategies and learn how to give authentic feedback Feel more comfortable working on diverse team and embrace all cultural backgrounds What makes this book different from others is that it focuses on the how rather than just the why of fostering better communication. And, whether you’re entry level staff or a C-Suite executive, these techniques can be applied at all levels and all capacities. Filled with practical exercises, colorful stories, and illustrative case studies, Bridge the Gap reveals how to harness the real and raw power of your mind to build solid workplace relationships in any situation.

Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0

Author : Ammari, Nedra Bahri
Publisher : IGI Global
ISBN 13 : 1799895556
Total Pages : 317 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 by : Ammari, Nedra Bahri

Download or read book Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 written by Ammari, Nedra Bahri and published by IGI Global. This book was released on 2022-06-24 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of Web 2.0 has led to a rebalancing of power between the customer and the company through the consumer's voice about the brand and referral behavior via electronic word of mouth. Customer opinions within the virtual brand communities can have a vast impact on a company’s sales and image. It is crucial for companies to promote and use customer contributions in order to enhance their brand image, retain customers, and develop their marketing strategy. Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0 provides relevant theoretical frameworks and the latest results of empirical research on the strategic role of marketing 2.0, digital customer experience, and social customer relationship management on social networks. Covering a range of topics such as disruptive marketing, artificial intelligence, and customer behavior, this reference work is ideal for marketers, IT practitioners, CRM specialists, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.

The WorldatWork Handbook of Compensation, Benefits and Total Rewards

Author : WorldatWork
Publisher : John Wiley & Sons
ISBN 13 : 0470140984
Total Pages : 864 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis The WorldatWork Handbook of Compensation, Benefits and Total Rewards by : WorldatWork

Download or read book The WorldatWork Handbook of Compensation, Benefits and Total Rewards written by WorldatWork and published by John Wiley & Sons. This book was released on 2007-04-27 with total page 864 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for The WorldatWork Handbook of Compensation, Benefits & Total Rewards This is the definitive guide to compensation and benefits for modern HR professionals who must attract, motivate, and retain quality employees. Technical enough for specialists but broad in scope for generalists, this well-rounded resource belongs on the desk of every recruiter and HR executive. An indispensable tool for understanding and implementing the total rewards concept, the WorldatWork Handbook of Compensation, Benefits, and Total Rewards is the key to designing compensation practices that ensure organizational success. Coverage includes: Why the total rewards strategy works Developing the components of a total rewards program Common ways a total rewards program can go wrong Designing and implementing a total rewards program Communicating the total rewards vision Developing a compensation philosophy and package FLSA and other laws that affect compensation Determining and setting competitive salary levels And much more

Collaboration Explained

Author : Jean Tabaka
Publisher : Pearson Education
ISBN 13 : 032163005X
Total Pages : 491 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis Collaboration Explained by : Jean Tabaka

Download or read book Collaboration Explained written by Jean Tabaka and published by Pearson Education. This book was released on 2006-01-06 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Collaboration Explained is a deeply pragmatic book that helps agile practitioners understand and manage complex organizational and team dynamics. As an agile coach, I’ve found the combination of straightforward advice and colorful anecdotes to be invaluable in guiding and focusing interactions with my teams. Jean’s wealth of experience is conveyed in a carefully struck balance of reference guides and prose, facilitating just-in-time learning in the agile spirit. All in all, a superb resource for building stronger teams that’s fit for agile veterans and neophytes alike.” —Arlen Bankston, Lean Agile Practice Manager, CC Pace “If Agile is the new ‘what,’ then surely Collaboration is the new ‘how.’ There are many things I really like about Jean’s new book. Right at the top of the list is that I don’t have to make lists of ideas for collaboration and facilitation anymore. Jean has it all. Not only does she have those great ideas for meetings, retrospectives, and team decision-making that I need to remember, but the startling new and thought-provoking ideas are there too. And the stories, the stories, the stories! The best way to transfer wisdom. Thanks, Jean!” —Linda Rising, Independent Consultant The Hands-On Guide to Effective Collaboration in Agile Projects To succeed, an agile project demands outstanding collaboration among all its stakeholders. But great collaboration doesn’t happen by itself; it must be carefully planned and facilitated throughout the entire project lifecycle. Collaboration Explained is the first book to bring together proven, start-to-finish techniques for ensuring effective collaboration in any agile software project. Since the early days of the agile movement, Jean Tabaka has been studying and promoting collaboration in agile environments. Drawing on her unsurpassed experience, she offers clear guidelines and easy-to-use collaboration templates for every significant project event: from iteration and release planning, through project chartering, all the way through post-project retrospectives. Tabaka’s hands-on techniques are applicable to every leading agile methodology, from Extreme Programming and Scrum to Crystal Clear. Above all, they are practical: grounded in a powerful understanding of the technical, business, and human challenges you face as a project manager or development team member. · Build collaborative software development cultures, leaders, and teams · Prepare yourself to collaborate—and prepare your team · Define clear roles for each participant in promoting collaboration · Set your collaborative agenda · Master tools for organizing collaboration more efficiently · Run effective collaborative meetings—including brainstorming sessions · Promote better small-group and pair-programming collaboration · Get better information, and use it to make better decisions · Use non-abusive conflict to drive positive outcomes · Collaborate to estimate projects and schedules more accurately · Strengthen collaboration across distributed, virtual teams · Extend collaboration from individual projects to the entire development organization

The Confident Communication Breakthrough Journal

Author : Doug Davin
Publisher : Breakthrough Skills
ISBN 13 : 1891019295
Total Pages : 89 pages
Book Rating : 4.8/5 (91 download)

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Book Synopsis The Confident Communication Breakthrough Journal by : Doug Davin

Download or read book The Confident Communication Breakthrough Journal written by Doug Davin and published by Breakthrough Skills. This book was released on 2009-04 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Record, celebrate, and learn from your business writing and presentation breakthroughs.

Handbook of Service Science

Author : Paul P. Maglio
Publisher : Springer Science & Business Media
ISBN 13 : 1441916288
Total Pages : 758 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Handbook of Service Science by : Paul P. Maglio

Download or read book Handbook of Service Science written by Paul P. Maglio and published by Springer Science & Business Media. This book was released on 2010-06-14 with total page 758 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.