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Client Expectations A Complete Guide 2019 Edition
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Book Synopsis Business Excellence by : Suresh Patel
Download or read book Business Excellence written by Suresh Patel and published by CRC Press. This book was released on 2016-08-05 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy – a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps the reader achieve of important strategic objectives and goals. This business excellence program will unite employees, internal and external customers, and suppliers through a common set of goals. It will help your organization improve at a pace that will outperform the competition and will elevate your company's reputation and marketshare.
Book Synopsis Exceeding Customer Expectations by : Kirk Kazanjian
Download or read book Exceeding Customer Expectations written by Kirk Kazanjian and published by Broadway Business. This book was released on 2007-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.
Book Synopsis Saunders 2018-2019 Strategies for Test Success - E-Book by : Linda Anne Silvestri
Download or read book Saunders 2018-2019 Strategies for Test Success - E-Book written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2017-06-22 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get more than just practice questions; get comprehensive test and nursing school preparation that’s proven to help you succeed! Written by the most trusted expert in NCLEX exam prep, Saunders 2018-2019 Strategies for Test Success: Passing Nursing School and the NCLEX Exam, 5th Edition is an invaluable guide that teaches you how to master the things that matter most on the NCLEX exam and your nursing school exams: critical thinking, problem solving, and time management. In this guide you’ll find not only 1,200 practice questions and rationales that reflect the latest NCLEX-RN and NCLEX-PN test plans, but you’ll also get a wealth of proven tips and real-world hints to help you overcome text anxiety, develop effective study habits, and confidently evaluate and identify the correct answer for a variety of test question types, including alternate item formats. It’s a must-have resource for any nursing student who needs not just practice, but well-rounded preparation! A Reducing Test Anxiety chapter offers simple strategies to control test-induced stress and gain the confidence needed to pass exams. A Developing Study Skills chapter provides helpful tips on improving time management for more efficient exam preparation. 1,200 review questions are included in the book and online, providing a 2-in-1 approach to learning strategies and test-taking skills UNIQUE! Student-to-Student Hints highlight real life strategies that have helped other students graduate from nursing school and pass the NCLEX exam. Helpful Tips for the Nursing Student highlight the most important concepts needed for exam success. Online practice questions let you apply the strategies learned from the text in a realistic electronic testing environment. Emphasis on comprehensive test preparation helps you develop, refine, and apply the reasoning skills you need to succeed throughout nursing school and on the NCLEX examination. Priority concepts for each question help you link your concept-based classes and NCLEX prep. Chapters on specific question content — such as prioritization, pharmacology, triage/disaster management, and delegation — offer numerous examples to prepare you for higher-level questions. A fun, 4-color design features cartoons and bold designs to help engage visual learners. NEW! Thoroughly updated content reflects the most current NCLEX-RN and NCLEX-PN test plans. NEW! Experience level coding for questions designates each question as beginning, intermediate, or experienced to help focus your learning throughout all points of your nursing school career. NEW! Increased focus on clinical judgement incorporates strategies for clinical judgement, question data, and question abnormalities into the NCLEX-style questions. NEW! Expanded client-centered options address the increasing import of the patient-centered care QSEN competency on the NCLEX Exam. NEW! Additional coverage of interprofessionalism is incorporated.
Book Synopsis Saunders Q & A Review for the NCLEX-RN® Examination: Second South Asia Edition - E-book by : Linda Anne Silvestri
Download or read book Saunders Q & A Review for the NCLEX-RN® Examination: Second South Asia Edition - E-book written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2021-08-09 with total page 767 pages. Available in PDF, EPUB and Kindle. Book excerpt: Saunders Q & A Review for the NCLEX-RN® Examination: Second South Asia Edition - E-book
Book Synopsis Saunders Comprehensive Review for the NCLEX-RN® Examination, Fourth South Asia Edition - E-Book by : Annu Kaushik
Download or read book Saunders Comprehensive Review for the NCLEX-RN® Examination, Fourth South Asia Edition - E-Book written by Annu Kaushik and published by Elsevier Health Sciences. This book was released on 2022-11-15 with total page 1423 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by the most trusted name in NCLEX review and updated to reflect the latest NCLEX test plan, Saunders is THE book of choice for NCLEX examination review. Targeted for undergraduate students of nursing, post graduate and trained nurses, this book essentially helps all nurses prepare for the NCLEX exam and work in the US as a registered nurse.Unit I ▲ NEW! Next Generation NCLEX® (NGN)–Style questions prepare students for the biggest change to the NCLEX-RN® test plan to date ▲ Over 2,500 practice questions in the text and online offer ample testing practice ▲ NEW! Thoroughly updated content incorporates clinical updates and reflects the latest NCLEX-RN test plan ▲ NEW! Clinical Judgment boxes identify a clinical judgment situation and address one of the 6 cognitive skills for the Next Generation NCLEX ▲ NEW! Additional questions covering Health Problem areas and Complex Care ▲ NEW! Reorganization of the Foundations of Care section makes this section more user-friendly for beginning nursing students ▲ NEW! Urinary and Bowel Elimination chapter and Hygiene, Mobility, and Skin Integrity chapters ▲ Health Problem code with every practice question focuses student study on particular topics, such as heart failure or pneumonia ▲ Systematic case scenarios help students apply health and physical assessment concepts
Book Synopsis What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services by : Anthony Ulwick
Download or read book What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services written by Anthony Ulwick and published by McGraw Hill Professional. This book was released on 2005-09-06 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: A world-renowned innovation guru explains practices that result in breakthrough innovations "Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation." -Clayton Christensen For years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies find that 50 to 90 percent of their innovation initiatives flop. The cost of these failures to U.S. companies alone is estimated to be well over $100 billion annually. In a book that challenges everything you have learned about being customer driven, internationally acclaimed innovation leader Anthony Ulwick reveals the secret weapon behind some of the most successful companies of recent years. Known as "outcome-driven" innovation, this revolutionary approach to new product and service creation transforms innovation from a nebulous art into a rigorous science from which randomness and uncertainty are eliminated. Based on more than 200 studies spanning more than seventy companies and twenty-five industries, Ulwick contends that, when it comes to innovation, the traditional methods companies use to communicate with customers are the root cause of chronic waste and missed opportunity. In What Customers Want, Ulwick demonstrates that all popular qualitative research methods yield well-intentioned but unfitting and dreadfully misleading information that serves to derail the innovation process. Rather than accepting customer inputs such as "needs," "benefits," "specifications," and "solutions," Ulwick argues that researchers should silence the literal "voice of the customer" and focus on the "metrics that customers use to measure success when executing the jobs, tasks or activities they are trying to get done." Using these customer desired outcomes as inputs into the innovation process eliminates much of the chaos and variability that typically derails innovation initiatives. With the same profound insight, simplicity, and uncommon sense that propelled The Innovator's Solution to worldwide acclaim, this paradigm-changing book details an eight-step approach that uses outcome-driven thinking to dramatically improve every aspect of the innovation process--from segmenting markets and identifying opportunities to creating, evaluating, and positioning breakthrough concepts. Using case studies from Microsoft, Johnson & Johnson, AIG, Pfizer, and other leading companies, What Customers Want shows companies how to: Obtain unique customer inputs that make predictable innovation possible Recognize opportunities for disruption, new market creation, and core market growth--well before competitors do Identify which ideas, technologies, and acquisitions have the greatest potential for creating customer value Systematically define breakthrough products and services concepts Innovation is fundamental to success and business growth. Offering a proven alternative to failed customer-driven thinking, this landmark book arms you with the tools to unleash innovation, lower costs, and reduce failure rates--and create the products and services customers really want.
Book Synopsis A Lawyer's Guide to Working with Special Needs Clients by : Richard A. Courtney
Download or read book A Lawyer's Guide to Working with Special Needs Clients written by Richard A. Courtney and published by American Bar Association. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Persons with disabilities and their family members and caregivers face numerous challenges every day. But beyond those day-to-day issues, they often need assistance navigating bureaucracies and in developing plans for long-term care and financial security. This book, written by a special needs attorney, supplies essential information and valuable guidance to the issues involved in representing these clients. The book begins with advice on understanding and representing special needs clients and their families, including key questions to ask to tailor an appropriate plan. Subsequent chapters address other aspects of representing special needs clients, including: - Public benefits, including SSI, Medicare, and Medicaid- Special needs education issues- Special needs trusts- Financial issues- Ethical and practice risks- How to build a special needs legal practice
Book Synopsis The Effortless Experience by : Matthew Dixon
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Book Synopsis The Digital Transformation of Auditing and the Evolution of the Internal Audit by : Nabyla Daidj
Download or read book The Digital Transformation of Auditing and the Evolution of the Internal Audit written by Nabyla Daidj and published by Taylor & Francis. This book was released on 2022-10-18 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main objective of this book is to provide both academics and practitioners with a global vision of the evolution of internal auditing in a fast-changing business landscape driven by digital transformation. Digital transformation has been first associated with the emergence and the development of new technologies (artificial intelligence, blockchain, cloud computing, data analytics, predictive analytics, robotic process automation, IOT, drones etc.). Beyond the technological dimensions, this transformation has several impacts on businesses, organizations and processes and raises several questions for auditing activities. This book explores how digitalization not only has an impact on the audit environment, but also on internal audit practices and methodologies, information technology (IT)/information system (IS) audit, IT governance and risk management. The auditing profession also has to face the same challenges. Auditors should develop new skills. To continue to provide high quality service in such an environment, the methodologies, the process and the tools used for conducting an audit have progressively changed from those applied to the traditional audit. Internal audit, as a key strategic function, must evolve too. Finally, the book also investigates the impact of the COVID-19 pandemic on internal auditing. The author highlights the need for a new vision and renewed forecasting tools. The post-COVID-19 business and corporate world has changed. Internal audit, as a key strategic function, must evolve too.
Book Synopsis A Complete Guide to Ensuring a Successful Business by : Dr Yubraj Giri
Download or read book A Complete Guide to Ensuring a Successful Business written by Dr Yubraj Giri and published by AuthorHouse. This book was released on 2019-12-02 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a well structured, comprehensive and clear overview of the core business components that helps readers especially those wishing to pursue a career in business. It begins with a general introduction of the business and identifies the process to establish, succeed, sustain and grow in the competitive market environment. It thoroughly guides a reader to be a successful entrepreneur. Also, it can be equally used in the academic sector by the business management students and professors as the reference book.
Book Synopsis Saunders Comprehensive Review for the NCLEX-RN® Examination - E-Book by : Linda Anne Silvestri
Download or read book Saunders Comprehensive Review for the NCLEX-RN® Examination - E-Book written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2019-08-23 with total page 1150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the tools and skills you need to prepare for the NCLEX®! Often called the 'the best NCLEX® exam review book ever,' Saunders Comprehensive Review for the NCLEX-RN® Examination, 8th Edition has been thoroughly updated to reflect the most recent test plan. This new edition includes 5,200 NCLEX examination-style questions in the book and online. A companion Evolve website includes thousands of questions that allow you to decide how you want to practice! Don't make the mistake of assuming the quality of the questions is the same in all NCLEX exam review books, because only Silvestri includes the kinds of questions that consistently test the clinical judgment skills necessary to pass today's NCLEX exam. Even better, all answers include detailed rationales to help you learn from your answer choices and test-taking strategies with tips on how to best approach each question. Written by the most trusted name in NCLEX review, this is THE book of choice for NCLEX preparation. But don't just take our word for it — read any customer review or ask your classmates to see why there's nothing else like it! - Over 5,200 practice questions in the text and online offer ample testing practice. - 75-question comprehensive exam covers all content areas in the book in the same percentages that they are covered on the actual NCLEX-RN test plan. - Inclusion of all alternate item format questions covers multiple response, prioritizing [ordered response], fill-in-the-blank, figure/illustration [hot spot], chart/exhibit, video, and audio questions to give students practice with mastering prioritizing, decision-making, and critical thinking skills. - Presents introductory chapters on preparation guidance for the NCLEX-RN, nonacademic preparation, test-taking strategies, the CAT format, and the NCLEX-RN from a new graduate's experience. - UNIQUE! Audio review summaries on pharmacology, fluids and electrolytes, and acid-base balance are found on the Evolve companion site. - Expanded coverage of delegation, prioritization, and triage/disaster management in the practice questions reflect the areas of increased emphasis on the NCLEX exam. - UNIQUE! A detailed test-taking strategy and rationale is included for each question, offering clues for analyzing and uncovering the correct answer option - UNIQUE! Priority concepts call-outs highlight specific concepts related to nursing practice. Concepts have been updated to reflect the latest Giddens: Concepts for Nursing Practice text. - UNIQUE! More Priority Nursing Action boxes communicate new and pertinent content. - Question categories by cognitive level, client needs area, integrated process, and content area give you completely customizable exams or study sessions when using the companion Evolve site. - UNIQUE! Pyramid Alert! boxes spotlight important nursing concepts and procedures, and include tips and shortcuts for remembering key information. - Mnemonics included where appropriate throughout the text.
Book Synopsis Saunders Q & A Review for the NCLEX-RN® Examination, Third South Asia Edition - E-BOOK by : Linda Anne Silvestri
Download or read book Saunders Q & A Review for the NCLEX-RN® Examination, Third South Asia Edition - E-BOOK written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2024-07-15 with total page 709 pages. Available in PDF, EPUB and Kindle. Book excerpt: Saunders Q & A Review for the NCLEX-RN® Examination, Third South Asia Edition - E-BOOK
Book Synopsis EBOOK: Management Control Systems, 2e by : Frank Hartmann
Download or read book EBOOK: Management Control Systems, 2e written by Frank Hartmann and published by McGraw Hill. This book was released on 2020-11-05 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: EBOOK: Management Control Systems, 2e
Book Synopsis Routledge Handbook of Applied Sport Psychology by : David Tod
Download or read book Routledge Handbook of Applied Sport Psychology written by David Tod and published by Taylor & Francis. This book was released on 2023-07-31 with total page 1023 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applied sport psychology knowledge has advanced rapidly in recent years. Traditionally, literature focused primarily on a narrow range of topics associated with performance enhancement, giving rise to a model of helping labelled psychological skills training. Although the psychological skills training model has considerable value, the literature has broadened to address a greater diversity of athlete and team issues; a greater range of methods; and a greater recognition of the knowledge, skills, and attributes practitioners need to help clients. The first edition of the Routledge Handbook of Applied Sport Psychology was seminal work, bringing together the full range of knowledge and skills sport psychology practitioners needed to help clients. The second edition continues that vision and draws on the full range of related disciplines, including sport and exercise psychology, clinical psychology, and counselling psychology. This comprehensive range of topics provides professionals what they need to build strong relationships with athletes and enhance clients’ performance, mental health, well-being, happiness, and meaning in life. This new volume is the guide to the theory and practice of applied sport psychology. Adopting a holistic definition of the role of the sport psychology practitioner, it introduces the most effective tools and skills that sport psychology practitioners need to help their clients and explains how effective counselling, assessment, and therapeutic models add necessary dimensions to professional practice. This book is divided into seven thematic sections, addressing: Counselling Assessment Theoretical and therapeutic models Psychosocial issues presenting in individual athletes Psychosocial issues presenting in teams Inclusion in sport psychology Mental skills interventions
Book Synopsis The Digital and AI Coaches' Handbook by : Jonathan Passmore
Download or read book The Digital and AI Coaches' Handbook written by Jonathan Passmore and published by Taylor & Francis. This book was released on 2024-06-28 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive practitioner guide supports coaches in developing their understanding of digital technologies and how to work in ever-changing digital environments, and shows coaches how to craft their own practices to take advantage of working online. The practice of coaching is undergoing significant change, with technology widely embedded and used in professional coaching services today. Coaching practitioners worldwide are adapting to digital environments, and a host of new technological tools have come into play, from the developments in virtual reality to AI-informed coaching, and from coaching bots to workplace apps. Edited by Jonathan Passmore, Sandra J. Diller, Sam Isaacson, and Maximilian Brantl, this third book in the acclaimed Coaches’ Handbook Series brings together internationally respected coaching experts and practitioners to share the most up-to-date know-how. The book takes you through key technical developments, the critical factors in making digital coaching successful, and how to build a coaching business using these technologies. The book also considers the impacts on the wider industry and concludes with a number of case studies of global coaching organisations and their experiences of using digital techniques, including CoachHub and EZRA. Aimed at coach practitioners, their supervisors, trainers, and student coaches on accreditation programmes or undertaking training for a certificate in coaching, this book showcases best practice, new ideas, and the science behind the digital revolution within coaching practice and the coaching industry.
Book Synopsis Saunders Q&A Review for the NCLEX-RN® Examination - E-Book by : Linda Anne Silvestri
Download or read book Saunders Q&A Review for the NCLEX-RN® Examination - E-Book written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2023-08-24 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for success on the NCLEX-RN® exam with this comprehensive Q&A review! Based on the test's current blueprint, Saunders Q & A Review for the NCLEX-RN® Examination, 9th Edition provides more than 6,000 practice questions in a question-and-answer format. To help you unpack the complexities of the NCLEX exam, each question includes rationales for correct and incorrect answers, a test-taking strategy, clinical judgment situations, priority nursing tips, and a Health Problem code allowing you to select questions by medical diagnosis. Q&A practice is also provided on the Evolve website, with options to answer questions in Study mode or in Exam mode. From the most trusted names in NCLEX review, Linda Anne Silvestri and Angela Silvestri, this resource is part of the popular Saunders Pyramid to Success. - Detailed rationales are provided for both correct and incorrect answer options. - UNIQUE! Priority Nursing Tip for each question provide key points to remember for the NCLEX. - Test-taking strategy is included for each question, providing clues for analyzing and selecting the correct answer. - UNIQUE! Tear-out bookmark allows you to cover the answer column as you are practicing questions, and includes a list of the Top 10 test-taking strategies. - All alternate item question types are represented, including multiple response, prioritizing/ordered response, fill-in-the-blank, illustration/hot spot, chart/exhibit, graphic option, audio questions with heart or lung sounds, case studies, and question types for the Next Generation NCLEX. - Organization of chapters by Client Needs reflects the latest NCLEX-RN test plan. - Health Problem code on practice questions allows you to select questions based on a specific medical diagnosis. - Clinical Judgment/Cognitive Skills codes help you recognize the new clinical judgment thought process behind questions for the Next Generation NCLEX. - NCLEX-RN® Preparation chapters introduce the NCLEX-RN and the computerized adaptive testing (CAT) format, and include advice from a recent nursing graduate plus clinical judgment and test-taking strategies. - More than 6,000 questions on the Evolve website include an 85-question pre-test that identifies your strengths and weaknesses and generates an individualized study calendar — taking the guesswork out of what you should study next — and an 85-question post-test that helps to evaluate your progress. - Question categories in the book and on Evolve include level of cognitive ability, NCLEX client needs area, clinical judgment/cognitive skill, integrated process, content area, health problem, and priority concepts, to help you focus on the question types you find most difficult.
Book Synopsis Transformational Journaling for Coaches, Therapists, and Clients by : Lynda Monk
Download or read book Transformational Journaling for Coaches, Therapists, and Clients written by Lynda Monk and published by Routledge. This book was released on 2021-06-28 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Transformational Journaling for Coaches, Therapists, and Clients: A Complete Guide to the Benefits of Personal Writing, more than 50 coaches, therapists, and journaling experts from around the world share their best practices and explain in detail how they use journaling to improve their work with clients. This edited collection brings together the leading voices of the journaling world into one ground-breaking volume, providing practical techniques and tools to use with clients. Applicable and accessible, over 50 journaling luminaries share their experiences and insights across eight sections, including the logic of journaling, techniques and applications, using journaling with clients, journaling in groups, journaling for mental health and wellness, growth and healing, spirituality, creativity, and more. Through theoretical and practical applications, it illustrates the transformational process of journaling in helping clients grow, heal, and achieve their goals. This book is essential reading for coaches, therapists, and other mental health professionals, as well as those interested in using personal writing for growth and self-awareness.
